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davidg93644855
Participating Frequently
July 9, 2020
Question

Photoshop freezes when zooming and dragging canvas - iMac 2013 MAJOR ISSUE!

  • July 9, 2020
  • 12 replies
  • 9912 views

I have an issue where my canvas freezes when I zoom in or drag the canvas, and it remains stuck on the screen. I can move the canvas normally but I cant move anything or interact. No layers, no tools or buttons do anything.

Mac user, late 2013 model. Im updated to the latest versions and such. 

 

Ive posted already here about it on a similar thread with the same issue but im fed up now. Had the problem for a while. The other day I was trying to cut out an image (very small file) and every minute or so it freezes so I have to reopen the file. So file size doesnt effect it. Zooming, moving and dragging the screen around seems to make it happen and on a frequent basis.

 

Ive already been advised to turn off the graphics card which isn't a cure as it still happens after this and this should never be a cure as its horrible to work in with it deactivated. I have also been advised to turn Legacy Compositing on or off which was turned off so I tried turning it on and closed and reopended PS. I then get a ghost version of whatever I move left in its place. So if I move a box for example there is a duplicate box still in the origional place but I cant delete it or move as if it where a ghost image of the origional. So this is not the answer.

 

I have friends with the same issue and also read other posts and complaints about it so its wide spread. Whats going on?

    This topic has been closed for replies.

    12 replies

    R
    Renata5E47
    Participant
    November 24, 2020

    I have the same problem. Is there any solution? Disabling animated zoom did not work here.

    onimetalart
    onimetalart
    Participating Frequently
    November 24, 2020

    Seems that problem got to happen again in this recent update...

      R
      Renata5E47
      Participant
      November 24, 2020

      Yes, the problem persists in the last update

      F
      forfrysning
      Participant
      November 3, 2020

      I had this issue prior to the most recent update but it wasnt too frequent. Did the update and now its happening every 20 minutes. WTF adobe? There are multiple threads about this issue and all you are saying is to turn off GPU acceleration and mark the issue fixed. 

       

      AMD Ryzen 9 3900x 12-core processor

      64GB ram

      GeForce RTX 2080 Super

      J
      jonathanu5375515
      Participating Frequently
      November 3, 2020

       I have had success unchecking "enable flick panning" in the tools preferences.

      Z
      zoranj4271977
      Participant
      September 29, 2020

      Hello people!

      I have many problems with Photoshop with versions from 21 and above. I installed Photoshop 21.2.4, and I have issues with PS with Wacom Intuos 2019. Photoshop has freezes after 5 minutes if I use Wacom and shortcuts such as spacebar or zoom.

      I have solved the problem (for myself): I installed PS version 20.0.10, and I don't have any issues with PS except with Wacom Intuos 2019.


      Good luck!
      Best Regards,
      Zoran

        M
        Mathias5C6C
        Participating Frequently
        October 22, 2020

        Having the same issue. 😞

        M
        Mathias5C6C
        Participating Frequently
        October 22, 2020

        And its still happening in the new, major update 22.0.0.

        S
        Steven5E8C
        Known Participant
        September 23, 2020

        Hi friendz

        I'm facing same issue when, i have an issue my canvas freezes when I zoom in or drag the canvas, and it remains stuck on the screen. I can move the canvas normally but I cant move anything or interact. No layers, no tools or buttons do anything. Can someone guide me how to resolve this problem. I have to do important work on it, but my work is stopped due to this issue. Please guide me.

        Thanks!

          J
          jonathanu5375515
          Participating Frequently
          September 23, 2020
          The only thing I am able to do is save the file and reopen. I can then
          continue on until the next freeze.
          Perhaps a prior version of Photoshop would work better. Good Luck

          *JONATHAN URBAN*

          Photographer

          *L*ACM*A*

          T: 323 932 5807

          E: jurban@lacma.org
          onimetalart
          onimetalart
          Participating Frequently
          September 1, 2020

          Yes, there's no relationship to the Rules or performance settings. It's already time for Adobe to fix it. 

          D
          davidg93644855Author
          Participating Frequently
          September 1, 2020

          This is really important to take notice of that I started this post in July having suffered for a while with this issue and reading other posts with the exact same problem. I have tried everything that has been recomended.

          Well I have today took delivery of a BRAND NEW 2020 imac 27 inch high spec. Fully updated all the software and since then I have been working in photoshop (nothing but photoshop) for less than an hour and guess what happend, guess!

          YES, Its crashed again. 

           

          WHAT is Adobe actually doing about this!?

          Even if they just added that they are working on a fix would be great. I know they have read this post as I have spoke to an adobe rep directly on my PM's about it. After I did all the things they said were the problem one after the other they stopped replying. Nothing, not even a 'we will investigate this further'.

           

          onimetalart
          onimetalart
          Participating Frequently
          September 4, 2020

          I'm still testing this solution but so far no crashing: turning off animated zoom (Edit/Performance/Tools) seems to stop the bug. Of course that this isn't problem solving and Adobe still needs to take a serious look at it. And i'm still need a few hours trying this to make sure...

           

            D
            davidg93644855Author
            Participating Frequently
            September 1, 2020

            Joss I appreciate the assist pal. Unfortunately those are general ways to improve performance. This isnt a performance issue. This happens on any job at any size when performance isnt even close to being a problem and also continues to allow you to edit other files that are open in photoshop at the same time but freezes the one you are using.

            I have done everything including a full reset. These wont fix it. The issue is a problem with software. 

             

            Thanks though. 

             

              jamesm14835874
              jamesm14835874
              Participant
              August 27, 2020

              It's the rulers. Turn those off and the freezing will stop, but you'll now enjoy Adobe's latest feature; glitchy greying-out when selecting with the pen. You can use the Lasso with rulers on and it wont freeze... but what is this... 1998?

               

              Dear Adobe, COME ON!

              D
              davidg93644855Author
              Participating Frequently
              September 1, 2020

              Its not the rulers for me it makes no difference if they are active or not. Id maybe take 1998 right now, might get my work finished in one sitting!  Yeah Adobe pull your finger out!

              J
              jonathanu5375515
              Participating Frequently
              August 17, 2020

              Same problem here random freeze almost 75% of the time when Zoomed to 100% scrubbing around with handtool freezes window until closed and reopened. 

               

              D
              davidg93644855Author
              Participating Frequently
              August 18, 2020

              Just to update this has not been resolved. I have tried everything that has been suggested both on here, on a seperate post and I have also been messaged by an adobe rep to advise and I have tried everything they have suggested but still no fix. 

               

              There are other posts with this issue and since creating this I have been PM'd by people asking if Ive had it sorted as they are in the same boat. Theres a clear issue here with the software that we are all suffering with. It makes the photoshop unbearable to work in.

               

              Adobe where you at? 

               

                nikunj.m
                Community Manager
                nikunj.mCommunity Manager
                Community Manager
                August 18, 2020

                Hi David,

                We're sorry that the issue persists. We have rolled out an update for Photoshop (21.2.2). Please update Photoshop to the latest version and check if that helps. Also, have you tried disabling rulers to check if that makes a difference?

                 

                Regards,

                Nikunj

                T
                the_swa
                Participant
                August 12, 2020

                I have the same issue. MBP 16". Tried all the reccomendations but it still comes and goes randomly. Canvas freezes then I have to restart photoshop.

                  A
                  Adel Tavares
                  Participant
                  August 13, 2020

                  Same here, tryed all suggestin and problem persists.  And no, Adobe, turning off GPU isn't the sollution :/. 

                  AlexBaum
                  AlexBaum
                  Participant
                  July 22, 2020

                  I was having this problem extremely frequently, every 5 minutes or so. I turned off rulers (CMD+R) and it happens less frequently. Once a day if that. Let me know if you have a fix, tried everything else. Resetting preferences, changing GPU settings, etc. Everything is up-to-date, Photoshop, Apple OS, etc.

                   

                  iMac (Retina 5K, 27-inch, 2017)

                  4.2 GHz Quad-Core Intel Core i7

                  16 GB 2400 MHz DDR4

                  Radeon Pro 575 4 GB

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