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Jason24002140il7n
Participant
March 10, 2023
Answered

Photoshop interferes with nvlddmkm.sys

  • March 10, 2023
  • 1 reply
  • 3203 views

For the past week, my computer crashes approximately 30 seconds after opening a JPG in Photoshop. It does not seem to have the same problem with PSD files - just JPGs. Other Adobe applications seem to work fine (like Premiere), and I can open JPGs in other programs. When the crash occurs, I get the error code: "System Thread Exception Not Handled" - nvlddmkm.sys failed.

 

I have a PC with Windows 11 version 21H2, OS build 22000.1641. With an NVidia GeForce GTX 1050. My Photoshop is the most current version (24.2.1). 

 

Thoughts?

This topic has been closed for replies.
Correct answer Sameer K

Welcome to the Photoshop Community @Jason24002140il7n. I'll help you figure this out.

 

Entire PC crashing is mainly related to a system-level issue with Nvidia Drivers. This specific error has been around for ten years with older Nvidia GPUs. Have you recently updated the GPU drivers on your computer?

 

Try a clean-installation of Nvidia Drivers & check this for help: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
Let us know how it goes. Thanks!

Sameer K

1 reply

Sameer K
Community Manager
Sameer KCommunity ManagerCorrect answer
Community Manager
March 10, 2023

Welcome to the Photoshop Community @Jason24002140il7n. I'll help you figure this out.

 

Entire PC crashing is mainly related to a system-level issue with Nvidia Drivers. This specific error has been around for ten years with older Nvidia GPUs. Have you recently updated the GPU drivers on your computer?

 

Try a clean-installation of Nvidia Drivers & check this for help: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html
Let us know how it goes. Thanks!

Sameer K

    J
    Jason24002140il7nAuthor
    Participant
    March 10, 2023

    Thank you - I was unaware that I was using Nvidia's "Game-Ready" drivers. I have switched to "Studio" drivers, and the problem seems to have (tentatively) been resolved. I will keep an eye on it, and work through the rest of the steps you suggested if it acts up again.

    L
    luis fernando29061375pq0u
    Participant
    March 25, 2023

    I'm having the exact same issue. I'm about to install studio drivers. How has it worked for you?

     

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