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Mitsu_art
Participating Frequently
December 27, 2023
Question

Photoshop keeps crashing randomly on my new (high end) computer

  • December 27, 2023
  • 12 replies
  • 2215 views

Hey everyone ! 
I recently got my new PC, which is really high end, to hopefully have no worries or troubles using Photoshop for work.

 

  • The drivers are updated (I'm using Nvidia Studio Drivers).
  • I deactivated the onboard GPU from the processor
  • I'm using a Cintiq

 

And for whatever reason, Photoshop keeps crashing very randomly when I'm working. Sometimes I get through a whole day without crashes, and sometimes I can't go 5 minutes without having one.
It's frustrating and I have no idea what to do.

Below are the specs of my PC, and Photoshop's 

My PC

OS : Windows 11 Pro

CPU : Intel i9 14900K

GPU : GTX 4090 Aorus
Motherboard : ROG MAXIMUS Z790 HERO
RAM : 96 Gb of RAM (80% to be used by Photoshop)
OS and Photoshop are installed on separate M.2 drives
(tell me if you need anything more info)

PHOTOSHOP

I deinstalled all plugins I was used to
I tried and got the same results on Photoshop v25.31 / v24.72 / 24.3

Attached is the Photoshop Info

This topic has been closed for replies.

12 replies

Mitsu_art
Mitsu_artAuthor
Participating Frequently
December 27, 2023

Hey Dave, thank you so much for your help,
Here is the screenshot, I'm not sure if you need more info from that window, or how to interpret the data myself

 

davescm
Community Expert
Community Expert
December 27, 2023

When you get a crash can you go to Windows Reliability monitor (just type reliability into the Windows search bar) and find out what is the faulting module that led to the crash.

 

Dave