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Answered

Photoshop keeps crashing when trying to print

Forum|Forum|2 years ago
June 22, 2023
20 replies
43392 views

everytime i open my project and go to print it photoshop crashes. i have tried to reinstall photoshop and this keeps happening. i need to print out this item for an order i have and i can not do this.

{Title edited by Moderator}

Windows

Correct answer gvsuk

Hi Guys, well after many uninstall and installs of both Photoshop (various versions) and updated drivers from Epson, I finally found a solution that works for me...... Unplugged USB to my ET -2850, went into device manager and removed the printer, also ticking box (remove driver too). I then downloaded Epson Universal Driver from their website Plugged back in USB and then installed the Uni Driver. Problem solved!! heres the link to it....

https://epson.com/Support/Printers/Single-Function-Inkjet-Printers/WorkForce-Series/Epson-WorkForce-Pro-WF-6090/s/SPT_C11CD47201?utm_source=support&utm_medium=van&utm_campaign=us-wf6090

Let others know if it works?

C

Curtis26764662l92l

Participant

This happens to me too. epson, canon it crashes after I open the print dialog box and then select either portriat or landscape, or try to enter the print Settings...
Funny however, my wife's machine exact same model dell laptop of which I installed PS months ago, it prints fine.
conclusion, printer driver don't seem to be the problem, but perhaps versions of PS are not the same, which points to Adobe issue.

NB, colourmanagement

Community Expert

@Curtis26764662l92l

IF it’s a MAC, reset printing system - for Win see lower down:
On your Mac, choose Apple menu System Preferences, then click Printers & Scanners
Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.
Reinstall the print driver, only from the manufacturer, not Apple.

Also (for both Mac and Win) take a look at the following article and check if that helps:
https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

You may like to re-install the printer drivers to check if that makes a difference?

Here is some general Adobe [Mac and Win] info on printing problems,
https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html
Simple reset for Photoshop printing: hold the space bar when you open the print window. It resets the print dialogs - deleting possibly corrupt print metadata in the file.

- - - - - - - -
If that doesn’t help -
Here is some troubleshooting advice:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

neil barstow - adobe forum volunteer,
colourmanagement consultant & co-author of 'getting colour right'
See my free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts

P

pejott

Participating Frequently

Problem still persistent in 2025
Reinstalling photoshop and Printer Drivers does nothing
Problem just popped up randomly and won't go away now.
[illegal activity (theft) removed by moderator]
Maybe less greed and more focus on improving the program would've been smart.

jane-e

Community Expert

@pejott

Did you reset Preferences? It's not the same as uninstall/reinstall.

Jane

P

pejott

Participating Frequently

Reset Preferences, Deleted Appdata folder, reinstalled, installed different photoshop version, installed different printer driver, pressed space while clicking print
I tried every single solution listed on the internet, nothing works.
therefore the only option left is for [illegal activity (theft) removed by moderator]
no reason to pay 15€ a month for a program that can't print.

S

Shekharvision36117110hro7

Participant

I m facing same issue since last 3 month after purchaing licence. But no solution till today. Even after reseting prefrence issue persist. no reply for solution by adobe

NB, colourmanagement

Community Expert

@Shekharvision36117110hro7

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

Quit Photoshop.
Navigate to Photoshop's Preferences folder.
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
Open Photoshop.

New preferences files will be created in their original location.

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references.

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

[on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging?

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop.

Do you still have problems?

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

gvsukCorrect answer

Inspiring

Hi Guys, well after many uninstall and installs of both Photoshop (various versions) and updated drivers from Epson, I finally found a solution that works for me...... Unplugged USB to my ET -2850, went into device manager and removed the printer, also ticking box (remove driver too). I then downloaded Epson Universal Driver from their website Plugged back in USB and then installed the Uni Driver. Problem solved!! heres the link to it....

https://epson.com/Support/Printers/Single-Function-Inkjet-Printers/WorkForce-Series/Epson-WorkForce-Pro-WF-6090/s/SPT_C11CD47201?utm_source=support&utm_medium=van&utm_campaign=us-wf6090

Let others know if it works?

Red Cliff

Participant

Hi GVSUK

I'm pleased it work for you because it is so frustrating.

I tried the link and all it does is take me to Epson WorkForce Pro WF-6090 printer, there are no drivers listed. I even searched for "universal printer driver" . Maybe it's because you are in the UK?

Gixxxa75

Inspiring

Just a thought, as the Adobe colour management seems a bit buggy at present with certain user created ICC profiles, has anyone tried changing the colour conversion engine from to Adobes to their operating systems one in the colour settings?

rons1728090

Participant

I have had the same crash issue with my Windows 11 desktop and my Epson ET-2650 printer. I was able to fix the problem by deleting all of the Epson apps and drivers , deleting the printer from my list of printers, and dIisconnecting the USB cable. I then reconnected the cable for the computer to recognize the printer. I allowed the computer to select the driver and re-establish the printer. I was very surprised when it didn't crash.

J

James322446857mzs

Participant

I assume that you computer selected the IPP driver?

Have you checked the printer options to see that it is less functional than the Epson driver?

Curious 😊,

thanks,

Jim

A

Alyssa31842535w6c8

Participant

Here we are again 🙂

Photoshop again is crashing when trying to print. I do have an Epson WF series printer. I have re-installed the Epson printer driver, uninstalled and re-installed Photoshop, reset preferences, and deleted the settings folder (not in that exact order). Any other fixes?

J

James322446857mzs

Participant

There is an incompatibility between the Epson printer, driver and Photoshop. Sometimes you can get around it for one or two prints by deleting the Settings folder. See some previous posts. The bottom line though is this will continue to be a problem from Photoshop, as long as the Epson printer driver is installed.

Microsoft has a general printer driver that you can install for the Epson, but it is not as functional as the Epson driver.

the only real solution is to uninstall the Epson printer and its drivers. Maybe buy an HP, that was my solution. Works perfectly now.

P

philk8504450

Participant

Drivers are up to date only installed today as stated in my post.

What is the point of lowering the resolution i need to print A3 for my needs?

jane-e

Community Expert

Drivers are up to date only installed today as stated in my post.
By @philk8504450

You said that in a different thread, not in this one @philk8504450 .

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-crashing-whilst-trying-to-print/idi-p/14316252

It's a best practice to keep your comments about a single topic in one thread instead of scattering them among several.

Jane

gvsuk

Inspiring

This is an ongoing BUG that adobe know all about but cannot rectify it. I have had many many remote sessions with so called "Tech Guys" and i use those 2 words loosly! The only way around it at present is the following....

C:\Users\your name\AppData\Roaming\Adobe\Adobe Photoshop 2024.

From here delete this folder ..... (Adobe Photoshop 2024 Settings)

When you reboot it will make a new settings folder and rebuild setting!

Adobe customer service a waist of time.

D Fosse

Community Expert

Before doing anything else, try to hold the spacebar while clicking "print". This removes all old print metadata embedded in the file.

If you need to constantly reset preferences, there is either a folder permissions issue, preventing preferences to be correctly written - or the application has irregular shutdowns. Or both, they could be connected.

Generally, preferences are prone to corruption because they are rewritten on every application exit (as opposed to read-only program files).

MHaynes

Participant

I'm having the same issue. I can print from any other printing option, just when I try to do it from Photoshop it just closes and never prints. I have a small business and need to print from Photoshop for best results. I'm finally getting used to using Photoshop for what I need it for so I'm really hoping to not have to switch programs. Thanks for any suggestions on what to do.

L

Lorenzococosr

Participating Frequently

I'm starting to have this problem in photoshop ( only some .PSD ) My work around for now is. Windows 10

Open a file that works, hit print, change the seleted printer to another printer. My default printer is ( Epson 15000 Series ) close.

Go back to file with issue, hit print, chacge printer back to printer needed in diolog window, continue as normal.

I have the latest photoshop as well as bata as of 11/28/2023

Have not tried any other reset to default yet. Maybe change the default printer to somthing diffrent than the one giving issue if all eles failes.

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