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Participant
September 28, 2023
Question

Photoshop will not close, and will not open files after I open it.

  • September 28, 2023
  • 12 replies
  • 3227 views

I have recently had an issue ever since I installed a new graphics card, the GeForceRTX3080.  Whenever I open Photoshop, I can use it normally for the first time, but the second time I open it, it refuses to open any files, and it won't close. I get the following message whenever I try either.

The only temporary solution that I could find to this, is to delete all of my preferences files from the Adobe Photoshop 2024 folder, even if I hadn't made any adjustments or additions to my preferences. Only then will it work for that 1 time, and I have to constantly delete all of the preference files whenever I want to open it and use it a second time in a row. I feel as if the issue could be either my new graphics card (which works fine in every other capacity), or Photoshop corrupting my preferences every time.

 

I have tried restarting my computer, updating drivers, uninstalling and reinstalling every new and old version of photoshop. (I have only had partial success with this method because the versions where this issue goes away, Photoshop itself becomes extremely laggy, all the lines made by brushes are pixelated and it's basically unusable) Please help, I don't know if I'm missing something super obvious here.

12 replies

Kygetsu
Participant
October 3, 2023

I did find an odd workaround that has seemed to fix it somewhat without the need to delete all preferences.

1.) I went to Edit->Preferences->Performance, then unchecked "Use Graphics Processor"
2.) I then went to Edit->Preferences->Technology Previews, and checked "Older GPU Mode (Pre 2016)".  My GPU is from 2020, but regardless.
3.) Went to Edit->Preferences->Performance, then checked "Use Graphics Processor"

After doing these I seem to be able to open files, create new ones, and use GPU functionality like rotation and scrubby zoom.  It does reset it again after closing Photoshop.  But at the very least it seems like a quicker and less inconvenient workaround until Adobe fixes whatever this problem is.

Hopefully this works for you.

Kygetsu
Participant
October 2, 2023

Having the exact same issue.  Updated drivers for 3060ti and updated to the latest version of Photoshop.  

I've reinstalled the entire program, it will work fine the first time, but as soon as I restart photoshop the issues come back again.