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Mehek2989189371t0
Participant
April 28, 2025
Answered

Please Check Your Internet Connection and Try Again

  • April 28, 2025
  • 26 replies
  • 7362 views

Everything was working fine, but now I am unable to use the generative fill feature in both Photoshop and Illustrator, as it says "Please check the internet connection and try again". Attaching the screenshot for your reference. Would be great if someone could help.

Thank you 🙂

    Correct answer d_7239

    Hey, @d_7239. Welcome to the Photoshop Community. I reviewed the account you used to log in and found an active EDU subscription.

     

    If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga


    You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out that it is a network issue. 

     

    Let me know how it goes. Thanks!
    Sameer K

    (Type '@' and type my name to mention me when you reply)


    Thank you so much Sameer for taking the time to answer my question!
    It was my IT team and they managed to sort it.

    26 replies

    mmmogsy
    Participating Frequently
    September 14, 2026

    Any fix for this yet? 

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 6, 2026

    Hello ​@mmmogsy 

     

    Sorry for the late reply. I hope the problem is resolved by now. If not, please share more details like the versions of the OS/Photoshop installed, and if this happens when using a specific Generative AI tool/Model along with the prompt used (if any), and a brief screen recording of the problem, so we can assist you further.

     

    Looking forward to hearing from you.
    Anubhav

    Pikros
    Participant
    September 6, 2026

    ​@Sameer K I have the same problem with "general distractions". I get the same message, tried everything (internet connection speed and connectivity, DNS, VPN, antivirus, firewall etc.) but no luck. Photoshop Web does NOT offer this function, so Adobe have to check this, otherwise it's useless - at least for me on both win11 machines - a desktop PC and a laptop. 

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 7, 2026

    Hey, @Pikros. Thanks for the comment. I've checked your account, and you have an individual subscription. While this thread has been active with people having subscriptions from institutions, and IT-managed machines.

    Please share a video of the issue and the system info from Photoshop Help > System Info. Copy and paste it into a text document, then upload and attach it here. Does this happen with any specific layers or layer structure?


    Also, check if the issue appears in Photosho (beta) via the Creative Cloud desktop app.


    Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

    brilliant_Gema710
    Participant
    August 22, 2026

    This usually isnt your actual internet connection. Generative Fill needs to reach Adobe’s Firefly services, so a firewall, VPN, proxy, or security rule can cause this message even when everything else online works. If you’re on Windows, check Windows Defender Firewall → Advanced settings → Outbound Rules and look for an Adobe rule such as Adobe Unlicensed Popup that may be blocking the connection. This has fixed the same Generative Fill error for other users. Also try temporarily disabling any VPN/third-party firewall and testing Photoshop through a phone hotspot. If it works there, you know the problem is somewhere in the original network or firewall rather than Photoshop itself.

    communaute_de_
    communaute_de_
    Participant
    May 12, 2026

    Fix not working for me as it doesn’t have “Adobe Unlicensed Popup” or anauthorised rules

      Seth_Witte1005
      Participant
      November 7, 2025

      As soon as I turned off my VPN, it worked again.

      arthur-n
      Participant
      June 20, 2025

      Finally found a fix.

       

      It seems Microsoft Defender is blocking Adobe Firefly, to fix that go to :

      - Windows > Control pannel > Windows Defender > Advanced settings > Outgoing traffic rules

       

      Search for "Adobe Unlicensed Popup" and authorize the connection.

       

      Hope it helps.

        d_7239
        Inspiring
        July 27, 2025

        Hey I've had this issue for a while. Thank you for providing a solution. Would you be able to give me further details? Got to advanced settings but don't see anywhere outgoing traffic rules or where to go from there. I'd appreciate so much if you could screenshot for me.

        Sameer K
        Community Manager
        Sameer KCommunity Manager
        Community Manager
        July 28, 2025

        Hey, @d_7239. Welcome to the Photoshop Community. I reviewed the account you used to log in and found an active EDU subscription.

         

        If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga


        You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out that it is a network issue. 

         

        Let me know how it goes. Thanks!
        Sameer K

        (Type '@' and type my name to mention me when you reply)

        arthur-n
        Participant
        June 20, 2025

        Same here from few days. Firefly website also doesn't work.

        Артем32512234c6ml
        Participant
        June 16, 2025

        I haven't been able to solve the generative fill problem for a week. Nothing has changed, although there were no prerequisites for this. All the methods I've tried haven't helped. I have a subscription, an internet connection, and a Windows computer. I think the problem is on Adobe's side.

        The program loads the options, but at the last moment it issues a message about the lack of connection.

          efficient_Diamond4819
          Participant
          June 15, 2025

          Good afternoon!
          I have the same problem! No articles help to solve it!

          silveryblu
          Participant
          May 21, 2025

          I am also having this problem on Photoshop 2025 on Mac OS. Scoured the web and don't see any solutions for Mac, only for Windows. My internet connection is very good, so it's not that.

          Srishti_Bali
          Srishti_Bali
          Legend
          May 22, 2025

          Hi @silveryblu

           

          I’m really sorry for the inconvenience you’re facing. If you’re currently on Wi-Fi, try switching to a mobile network to help rule out any connectivity issues.

          If that doesn’t help, I’d recommend trying to log in using Safe Mode and see if the issue persists there. This can help identify whether something in your system environment is causing the problem.

          Safe mode Windows: https://adobe.ly/4muuLM2

          Safe mode MAC: https://adobe.ly/3FgwLXw

           

          Let me know how it goes—I'm here to help!

           

          Regards.

          Srishti

          silveryblu
          Participant
          May 22, 2025

          Thank you Srishti. That seems like a pretty extreme solution though, just for Photoshop to work correctly! 

           

          I did find that if I switch to using my phone's personal hotspot as my network (over BlueTooth), then Photoshop generative AI works perfectly. This is a bit silly as I have a very fast WiFi network. But I guess I'll just do that while I'm working on that type of thing. Still, I think Adobe has some work to do here.

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