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Participant
Apr 28, 2025 7:45 AM UTC
Answered

Please Check Your Internet Connection and Try Again

Everything was working fine, but now I am unable to use the generative fill feature in both Photoshop and Illustrator, as it says "Please check the internet connection and try again". Attaching the screenshot for your reference. Would be great if someone could help.

Thank you 🙂

d_7239Correct answer
Inspiring
Aug 17, 2025 10:34 PM UTC

Hey, @d_7239. Welcome to the Photoshop Community. I reviewed the account you used to log in and found an active EDU subscription.

 

If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga


You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out that it is a network issue. 

 

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)


Thank you so much Sameer for taking the time to answer my question!
It was my IT team and they managed to sort it.

29 replies

Participant
Oct 19, 2026 9:50 AM UTC

Same here from few days. facing this since morning

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Participating Frequently
Sep 14, 2026 11:18 AM UTC

Any fix for this yet? 

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Anubhav M
Community Manager
Community Manager
Oct 6, 2026 2:11 PM UTC

Hello ​@mmmogsy 

 

Sorry for the late reply. I hope the problem is resolved by now. If not, please share more details like the versions of the OS/Photoshop installed, and if this happens when using a specific Generative AI tool/Model along with the prompt used (if any), and a brief screen recording of the problem, so we can assist you further.

 

Looking forward to hearing from you.
Anubhav

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Participant
Sep 6, 2026 8:46 AM UTC

​@Sameer K I have the same problem with "general distractions". I get the same message, tried everything (internet connection speed and connectivity, DNS, VPN, antivirus, firewall etc.) but no luck. Photoshop Web does NOT offer this function, so Adobe have to check this, otherwise it's useless - at least for me on both win11 machines - a desktop PC and a laptop. 

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Sameer K
Community Manager
Community Manager
Sep 7, 2026 12:21 PM UTC

Hey, @Pikros. Thanks for the comment. I've checked your account, and you have an individual subscription. While this thread has been active with people having subscriptions from institutions, and IT-managed machines.

Please share a video of the issue and the system info from Photoshop Help > System Info. Copy and paste it into a text document, then upload and attach it here. Does this happen with any specific layers or layer structure?


Also, check if the issue appears in Photosho (beta) via the Creative Cloud desktop app.


Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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Participant
Oct 13, 2026 9:08 AM UTC

​@Sameer K hello again, unfortunately I'm here again with the same problem. I've checked settings with Windows Defender Firewall → Advanced settings → Outbound Rules for an Adobe rule such as Adobe Unlicensed Popup that may be blocking the connection - no such a thing. My internet connection is 1Gbps…  Her is a copy of system info from PS Help: 

Adobe Photoshop Version: 27.11.0 20260929.r.26 8c16e56  x64 (final, Release)
Number of Launches: 310
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26200.9457
System architecture: AMD CPU Family:15, Model:1, Stepping:2, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3394 MHz
Built-in memory: 32693 MB
Free memory: 21556 MB
Memory available to Photoshop: 25130 MB
Memory used by Photoshop: 72 %
Crash Handler: Adobe
DCX Version: 10.12.0
SAM SDK Version: 15.11.0
ACPL.next Status:
 - SDK Version: 5.25.0
 - Sync Engine Status: Reachable and compatible
 - Sync Engine Running: 5.24.0
 - Min Sync Engine Required: 4.0.0
Live Edit Client SDK Version: v7.1.0
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.5.2
C2PA library version: Adobe CAI SDK: adobe_api/1.75.3
NGL Version: 1.45.0.2
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 11.0.0
TextEngine: ATE 8.1.0 (0c038cd)
 ======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
isGPUAllowed:          1
GPUName:               NVIDIA GeForce RTX 4060
GPUVendor:             NVIDIA
NVIDIA GeForce RTX 4060  UNKNOWN, NVIDIA
IsNativeGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                 7,956 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Windows remote desktop:  0
Windows available feature level:     12.2
Windows required feature level:      12.0
Windows has required feature level:  1
Display: 1
  Display Bounds: (0, 0) -> (3840, 2160)
  Display scale: 1,5
  Main Display
  Display Type: WCG
  Display Profile: sRGB IEC61966-2.1
 ------- Sniffer output
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=15263981 -comment=Photoshop Version: Adobe Photoshop 27.11.0 20260929.r.26 8c16e56 x64

[1 ms]
  Start GetSnifferResult

[442 ms]
  Start sniffer 2026-10-13 12:04:05
  # Photoshop Version: Adobe Photoshop 27.11.0 20260929.r.26 8c16e56 x64
  C:\Program Files\Adobe\Adobe Photoshop 2026\sniffer.exe -baseTimeMS=15263981 -comment=Photoshop Version: Adobe Photoshop 27.11.0 20260929.r.26 8c16e56 x64
  
  {67 ms}
  Start platform native
    Auto HDR:                     FALSE
    Stream HDR video:             FALSE
    HDR off on battery:           FALSE
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (3,840, 2,160)
      Dimensions:                   (3,840 2,160)
      Display scale:                1.5
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      HDR capable:                  TRUE
      HDR enabled:                  FALSE
      HDR limited by policy:        FALSE
      Wide color capable:           TRUE
      Wide color enabled:           TRUE
      Color mode:                   WCG
      Color encoding:               RGB
      Bits per channel:             8
      SDR white level (nits):       80
      Max full-frame luminance (nits): 240
      Primaries R/G/B (xy):         (0.679614 0.315401) (0.28023 0.673784) (0.152312 0.049819)
      White point (xy):             (0.312513 0.3291)
      Color profile:                LG HDR 4K.ICM
      Color profile size (bytes):   628
      Attached Device:              (DeviceID name=NVIDIA GeForce RTX 4060 index=0)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 4060
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                7,956 MB
      VRAM:                              7,956 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                17,140 MB
      API version:                  12.2 (12.2)
      Device version:               12.0 (12.0)
      Vendor name:                  NVIDIA
      Driver date:                  2026-07-22  000000.000000-000
      Driver age:                   3 months
      Driver version:               32.0.16.1088
      Supports UMA:                 UNSUPPORTED
      D3D-ID:                       10370
      LUID:                         0xc109
  End platform native
  {298 ms}
  
  {298 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce RTX 4060
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,585 MB
      VRAM:                              8,585 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 CUDA)
      Device version:               3.0 (OpenCL 3.0 CUDA)
      Vendor name:                  NVIDIA
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    284 GB / s
      Compute score:                6,865.11
      Device name string:           NVIDIA GeForce RTX 4060
      Device vendor string:         NVIDIA Corporation
      Platform name string:         NVIDIA CUDA 
      Platform vendor string:       NVIDIA Corporation
  End platform OpenCL
  {413 ms}
  
  Exit code kExitNormal
  End sniffer 2026-10-13 12:04:05
[kStatusNormal, kExitNormal]

[442 ms]
  Finish RunAllAPIs

[444 ms]
  Finish GetSnifferResult

 ------- Sniffer output
 ======= GPU
License Type: Subscription
Serial number: 90970490387307083177
GUIDBucket: 
Composite Core GPU (comp_core_gpu): on 
Composite Core Threads (MultithreadedCompositing): on 
Composite Core UI (CompositingDocumentTabUI): off 
Composite Core Feature Prefs (CompCoreFeaturePrefs): off 

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2026\
Temporary file path: C:\Users\USER\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  F:\, 465,8G, 230,3G free
  C:\, 929,2G, 581,4G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2026\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2026\Plug-ins\

Installed components:
   ACE.dll   ACE    O   O
   act_tracing.dll   Adobe Common Toolkit   1.0.70   
   AdobeLinguistic.dll   Adobe Linguistic Library   69ef127   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2026/09/02-02:13:52   79.57e22525   79.57e22525
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16   
   AdobeSVGAGM.dll   AdobeSVGAGM   O   O
   AdobeXMP.dll   Adobe XMP Core 2026/08/17-13:39:43   79.4332aae   79.4332aae
   AdobeXMPCompareAndMerge.dll   Adobe XMP CompareAndMerge 2026/08/17-13:39:43   79.4332aae   79.4332aae
   AdobeXMPFiles.dll   Adobe XMP Files 2026/08/17-13:39:43   79.4332aae   79.4332aae
   AdobeXMPScript.dll   Adobe XMP Script 2026/08/17-13:39:43   79.4332aae   79.4332aae
   AGM.dll   AGM    O   O
   AID.dll   AID DLL   1.0.0.58   
   AIDE.dll   AIDE 2026/09/02-02:14:55   79.20d21d3   79.20d21d3
   aifm.dll   AIFM   1.0   23.68434
   AILib.dll   Adobe Illustrator 2026   30.0.0   
   aiport.dll   AIPort   1.0   23.68434
   ARE.dll   ARE    O   O
   assay-svc.dll   Windows (R) Win 7 DDK driver   10.0.10011.16384   
   AXE8SharedExpat.dll   AXE8SharedExpat    O   O
   AXEDOMCore.dll   AXEDOMCore    O   O
   AzureAttest.dll   Windows (R) Win 7 DDK driver   10.0.10011.16384   
   AzureAttestManager.dll   Windows (R) Win 7 DDK driver   10.0.10011.16384   
   AzureAttestNormal.dll   Windows (R) Win 7 DDK driver   10.0.10011.16384   
   BIB.dll   BIB    O   O
   BIBUtils.dll   BIBUtils    O   O
   CoolType.dll   CoolType    O   O
   CRClient.dll   Adobe Crash Reporter Client DLL   2026.9.0.7606a18   
   cudart64_13.dll   NVIDIA CUDA 13.4.36 Runtime   6,14,11,13040   
   DirectML.dll   DirectML Redistributable Library   1.15.4+241025-1615.1.dml-1.15.fac7597   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   Adobe DVA 2025   25.2.0   
   dvaadameve.dll   Adobe DVA 2025   25.2.0   
   dvaappsupport.dll   Adobe DVA 2025   25.2.0   
   dvaaudiodevice.dll   Adobe DVA 2025   25.2.0   
   dvaaudiotoolkit.dll   Adobe DVA 2025   25.2.0   
   dvacore.dll   Adobe DVA 2025   25.2.0   
   dvacrashhandler.dll   Adobe DVA 2025   25.2.0   
   dvaevefactory.dll   Adobe DVA 2025   25.2.0   
   dvamarshal.dll   Adobe DVA 2025   25.2.0   
   dvamediatypes.dll   Adobe DVA 2025   25.2.0   
   dvametadata.dll   Adobe DVA 2025   25.2.0   
   dvametadataapi.dll   Adobe DVA 2025   25.2.0   
   dvametadataUI.dll   Adobe DVA 2025   25.2.0   
   dvanet.dll   Adobe DVA 2025   25.2.0   
   dvaplayer.dll   Adobe DVA 2025   25.2.0   
   dvascripting.dll   Adobe DVA 2025   25.2.0   
   dvastorage.dll   Adobe DVA 2025   25.2.0   
   dvatemporalxmp.dll   Adobe DVA 2025   25.2.0   
   dvatransport.dll   Adobe DVA 2025   25.2.0   
   dvaui.dll   Adobe DVA 2025   25.2.0   
   dvauxphost.dll   Adobe DVA 2025   25.2.0   
   dvauxpui.dll   Adobe DVA 2025   25.2.0   
   dvavulcansupport.dll   Adobe DVA 2025   25.2.0   
   dvaworkspace.dll   Adobe DVA 2025   25.2.0   
   dxcompiler.dll   Microsoft(r) DirectX for Windows(r) - Out Of Band   1.9.0.1 (d73829d4)   
   dxil.dll      101.7.2308.24 (release/github-release-1.7.2308, ShaderCompiler.dxcbin.0.231001.0+01e0098ba93c6973e72b7fa37b8ff7f019e383f7-101.7.2308.24.github-release-1.7.2308)   
   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-9.4.1-0   
   dynamiclink.dll   Adobe DVA 2025   25.2.0   
   ExtendScript.dll   ExtendScript 2022/08/18-12:50:45   82.4   82.4
   filterport.dll   FilterPort   1.1   BUILDVERSION
   icucnv77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
   icuin77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
   icuuc77.dll   International Components for Unicode    Build 14.3.3.9087c7c   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.6 (r0xbffe3c5b)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)   
   JP2KLib.dll   JP2KLib 2026/06/10-02:47:27   79.28a66d4   79.28a66d4
   libcrypto-4-x64.dll   The OpenSSL Toolkit   4.0.1   
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libssl-4-x64.dll   The OpenSSL Toolkit   4.0.1   
   LogSession.dll   LogSession   8.2.0.16   
   mediacoreif.dll   Adobe DVA 2025   25.2.0   
   mkl_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_core.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_sequential.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   mkl_vml_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1   
   MPS.dll   MPS 2026/08/25-22:49:18   79.f7f249f   79.f7f249f
   onnxruntime.dll   Microsoft® Windows® Operating System   1.24.4   
   onnxruntime_providers_nv_tensorrt_rtx.dll   ONNX Runtime TensorRT RTX Execution Provider   0.4.0   
   onnxruntime_providers_shared.dll   Microsoft® Windows® Operating System   1.24.4   
   opencv_world4120.dll   OpenCV library   4.12.0   
   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377
   Plugin.dll   Adobe Photoshop 2026   27.11   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   12.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   12.0.0.14   
   PSCloud.dll                                                   1.0.0.1   
   PSRes.dll   Adobe Photoshop 2026   27.11   
   PSViews.dll   Adobe Photoshop 2026   27.11   
   ScCore.dll   ScCore 2022/08/18-12:50:45   82.4   82.4
   SVGRE.dll   SVGRE   79.9d98a92.   79.9d98a92.
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tensorrt_onnxparser_rtx_1_6.dll   NVIDIA TensorRT for RTX   1.6.1.120   
   tensorrt_plugins.dll   TensorRT-RTX Plugins   0.6.0   
   tensorrt_rtx_1_6.dll   NVIDIA TensorRT for RTX   1.6.1.120   
   VulcanControl.dll   Vulcan Application Control Library   7.2.0.34   
   VulcanMessage5.dll   Vulcan Message Library   7.2.0.34   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0   
   Unified Extensibility Platform  uxp-9.4.1-0
   UPIC  2.6.0


Required plugins:

   Accented Edges 27.11 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 27.11 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 27.11 - from the file “Filter Gallery.8bf”
   Average 27.11 - from the file “Average.8bf”
   Bas Relief 27.11 - from the file “Filter Gallery.8bf”
   BMP 27.11 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 18.7 - from the file “Camera Raw.8bi”
   Camera Raw Filter 18.7 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 27.11 - from the file “Filter Gallery.8bf”
   Charcoal 27.11 - from the file “Filter Gallery.8bf”
   Chrome 27.11 - from the file “Filter Gallery.8bf”
   Cineon 27.11 - from the file “Cineon.8bi”
   Clouds 27.11 - from the file “Clouds.8bf”
   Color Halftone 27.11 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 27.11 - from the file “Filter Gallery.8bf”
   Conté Crayon 27.11 - from the file “Filter Gallery.8bf”
   Craquelure 27.11 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 27.11 - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 27.11 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 27.11 - from the file “Filter Gallery.8bf”
   Crystallize 27.11 - from the file “Standard MultiPlugin.8bf”
   Cutout 27.11 - from the file “Filter Gallery.8bf”
   Dark Strokes 27.11 - from the file “Filter Gallery.8bf”
   De-Interlace 27.11 - from the file “Standard MultiPlugin.8bf”
   Dicom 27.11 - from the file “Dicom.8bi”
   Difference Clouds 27.11 - from the file “Clouds.8bf”
   Diffuse Glow 27.11 - from the file “Filter Gallery.8bf”
   Displace 27.11 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 27.11 - from the file “Filter Gallery.8bf”
   DxO FilmPack 5 NO VERSION - from the file “PhotoshopPlugin-filter64dfpv5.8bf”
   Entropy 27.11 - from the file “statistics.8ba”
   Export Color Lookup Tables 27.11 - from the file “Export3DLUT.8be”
   Extrude 27.11 - from the file “Standard MultiPlugin.8bf”
   Fibers 27.11 - from the file “Standard MultiPlugin.8bf”
   Film Grain 27.11 - from the file “Filter Gallery.8bf”
   Filter Gallery 27.11 - from the file “Filter Gallery.8bf”
   Fresco 27.11 - from the file “Filter Gallery.8bf”
   GigapixelApplyImageDataFilter NO VERSION - from the file “TopazGigapixelAIApply.8bf”
   GigapixelGatherImageDataFilter NO VERSION - from the file “TopazGigapixelAIGather.8bf”
   Glass 27.11 - from the file “Filter Gallery.8bf”
   Glowing Edges 27.11 - from the file “Filter Gallery.8bf”
   Grain 27.11 - from the file “Filter Gallery.8bf”
   Graphic Pen 27.11 - from the file “Filter Gallery.8bf”
   Halftone Pattern 27.11 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 27.11 - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 27.11 - from the file “HDRMergeUI.8bf”
   HSB/HSL 27.11 - from the file “Standard MultiPlugin.8bf”
   IFF Format 27.11 - from the file “Standard MultiPlugin.8bf”
   Ink Outlines 27.11 - from the file “Filter Gallery.8bf”
   JPEG 2000 27.11 - from the file “JPEG2000.8bi”
   Kurtosis 27.11 - from the file “statistics.8ba”
   Lens Blur 27.11 - from the file “Lens Blur.8bf”
   Lens Correction 27.11 - from the file “Lens Correction.8bf”
   Lens Flare 27.11 - from the file “Standard MultiPlugin.8bf”
   Liquify 27.11 - from the file “Liquify.8bf”
   Luminar AI 17.0 - from the file “LuminarAI.8bf”
   Matlab Operation 27.11 - from the file “ChannelPort.8bf”
   Maximum 27.11 - from the file “statistics.8ba”
   Mean 27.11 - from the file “statistics.8ba”
   Measurement Core 27.11 - from the file “MeasurementCore.8me”
   Median 27.11 - from the file “statistics.8ba”
   Mezzotint 27.11 - from the file “Standard MultiPlugin.8bf”
   Minimum 27.11 - from the file “statistics.8ba”
   Mosaic Tiles 27.11 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 27.11 - from the file “MultiProcessor Support.8bx”
   Neon Glow 27.11 - from the file “Filter Gallery.8bf”
   Note Paper 27.11 - from the file “Filter Gallery.8bf”
   NTSC Colors 27.11 - from the file “NTSC Colors.8bf”
   Ocean Ripple 27.11 - from the file “Filter Gallery.8bf”
   OpenEXR 27.11 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 27.11 - from the file “Filter Gallery.8bf”
   Palette Knife 27.11 - from the file “Filter Gallery.8bf”
   Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
   Patchwork 27.11 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 27.11 - from the file “Standard MultiPlugin.8bf”
   PCX 27.11 - from the file “PCX.8bi”
   Photocopy 27.11 - from the file “Filter Gallery.8bf”
   Picture Package Filter 27.11 - from the file “ChannelPort.8bf”
   Pinch 27.11 - from the file “Standard MultiPlugin.8bf”
   Pixar 27.11 - from the file “Pixar.8bi”
   Plaster 27.11 - from the file “Filter Gallery.8bf”
   Plastic Wrap 27.11 - from the file “Filter Gallery.8bf”
   Pointillize 27.11 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 27.11 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 27.11 - from the file “PBM.8bi”
   Poster Edges 27.11 - from the file “Filter Gallery.8bf”
   Radial Blur 27.11 - from the file “Standard MultiPlugin.8bf”
   Radiance 27.11 - from the file “Radiance.8bi”
   Range 27.11 - from the file “statistics.8ba”
   Render Color Lookup Grid 27.11 - from the file “Export3DLUT.8be”
   Reticulation 27.11 - from the file “Filter Gallery.8bf”
   Ripple 27.11 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 27.11 - from the file “Filter Gallery.8bf”
   Save for Web 27.11 - from the file “Save for Web.8be”
   Save for Web Drover 27.11 - from the file “Save for Web Drover.8be”
   ScriptingSupport 27.11 - from the file “ScriptingSupport.8li”
   Shear 27.11 - from the file “Standard MultiPlugin.8bf”
   Skewness 27.11 - from the file “statistics.8ba”
   Smart Blur 27.11 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 27.11 - from the file “Filter Gallery.8bf”
   Solarize 27.11 - from the file “Solarize.8bf”
   SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
   Spatter 27.11 - from the file “Filter Gallery.8bf”
   Spherize 27.11 - from the file “Standard MultiPlugin.8bf”
   Sponge 27.11 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 27.11 - from the file “Filter Gallery.8bf”
   Stained Glass 27.11 - from the file “Filter Gallery.8bf”
   Stamp 27.11 - from the file “Filter Gallery.8bf”
   Standard Deviation 27.11 - from the file “statistics.8ba”
   Sumi-e 27.11 - from the file “Filter Gallery.8bf”
   Summation 27.11 - from the file “statistics.8ba”
   Targa 27.11 - from the file “Standard MultiPlugin.8bf”
   Texturizer 27.11 - from the file “Filter Gallery.8bf”
   Tiles 27.11 - from the file “Standard MultiPlugin.8bf”
   Topaz DeNoise AI 18.0 - from the file “tltopazdenoiseaips_x64.8bf”
   Topaz Gigapixel AI NO VERSION - from the file “TopazGigapixelAIAutomate.8bi”
   Topaz Gigapixel NO VERSION - from the file “TopazGigapixelAutomate.8bi”
   Topaz Sharpen AI 18.0 - from the file “tltopazsharpenaips_x64.8bf”
   TopazGigapixelApplyImageDataFilter NO VERSION - from the file “TopazGigapixelApply.8bf”
   TopazGigapixelGatherImageDataFilter NO VERSION - from the file “TopazGigapixelGather.8bf”
   Torn Edges 27.11 - from the file “Filter Gallery.8bf”
   Twirl 27.11 - from the file “Standard MultiPlugin.8bf”
   Underpainting 27.11 - from the file “Filter Gallery.8bf”
   Vanishing Point 27.11 - from the file “VanishingPoint.8bf”
   Variance 27.11 - from the file “statistics.8ba”
   Water Paper 27.11 - from the file “Filter Gallery.8bf”
   Watercolor 27.11 - from the file “Filter Gallery.8bf”
   Wave 27.11 - from the file “Standard MultiPlugin.8bf”
   WIA Support 27.11 - from the file “WIASupport.8li”
   Wind 27.11 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 27.11 - from the file “WBMP.8bi”
   ZigZag 27.11 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins:

   GigapixelApplyImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Plug-ins\TopazGigapixelAIApply.8bf”
   GigapixelGatherImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Plug-ins\TopazGigapixelAIGather.8bf”
   Topaz Gigapixel AI NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Plug-ins\TopazGigapixelAIAutomate.8bi”
   Topaz Gigapixel NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Plug-ins\TopazGigapixelAutomate.8bi”
   TopazGigapixelApplyImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Plug-ins\TopazGigapixelApply.8bf”
   TopazGigapixelGatherImageDataFilter NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Plug-ins\TopazGigapixelGather.8bf”

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   Home Screen (Loaded) 10.15.0.88 - from Required folder
   CmdN: 1.36.27
   CmdN Redesign: 1.0.165
   FMS: 1.22.6
   UAM: 1.40.0
   UAB: 2.18.0-17
   UAB4: 5.235.2
   SAM.js: 10.0.697
   AXT: 1.0.8
   PTF: 0.12.0
      Loaded at: 110 ms - launch time impact: 0 ms
   ccx-timeline (Prepared) 3.1.12.0 - from Required folder
   CCX Commenting UXP Webview (Loaded) 30.20.1.0 - from Required folder
      Loaded at: 3031 ms - launch time impact: 0 ms
   Adobe Stock (Prepared) 4.1.0.15 - from Required folder
   CCX Sharesheet UXP (Prepared) 30.37.17.0 - from Required folder
   Unified Account Menu (Loaded) 1.50.0.0 - from Shared UXP folder
      Loaded at: 141 ms - launch time impact: 0 ms
   Share Panel (Loaded) 1.0.35.0 - from Required folder
      Loaded at: 141 ms - launch time impact: 0 ms
   In app notifications (Loaded) 10.0.1016.0 - from Required folder
      Loaded at: 141 ms - launch time impact: 0 ms
   Web Sharpener V2.0.2 (Prepared) 2.0.2.0 - from Plugin Marketplace
   Content Credentials (Loaded) 0.59.28.0 - from Required folder
      Loaded at: 2656 ms - launch time impact: 0 ms
   CC Libraries Panel (Prepared) 4.15.60.0 - from Shared CEP folder
   CAPTURE: 2.0.41  STOCK: 4.2.7
   Neural Filters (Prepared) 1.15.0.109 - from Required folder
   Parametric Filter (Prepared) 1.0.0.0 - from Required folder
   Photoshop Adjustments Panel (Loaded) 2.4.2.0 - from Required folder
      Loaded at: 1813 ms - launch time impact: 0 ms
   Photoshop UXP Export-As (Prepared) 5.12.20.0 - from Required folder
   Photoshop In App Messaging (Loaded) 5.0.1.0 - from Required folder
      Loaded at: 3031 ms - launch time impact: 0 ms
   Information Alert (Prepared) 0.5.0.0 - from Required folder
   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from Required folder
   Plugins Panel (Prepared) 1.6.9.0 - from Required folder
   Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from Shared UXP folder
   Discover Panel (Loaded) 2609.151.0.19 - from Required folder
      Loaded at: 3031 ms - launch time impact: 0 ms
   Scan time: 1 ms - entries: 30 

Extensions:

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_15_60\index.html”
   com.adobe.stock.panel.licensing-embedded  4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_15_60\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_15_60\extensions\capture\capture.html”
   Export As  4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2026\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_15_60\manager.html”

Installed TWAIN devices: NONE
 

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Participant
Aug 22, 2026 7:24 PM UTC

This usually isnt your actual internet connection. Generative Fill needs to reach Adobe’s Firefly services, so a firewall, VPN, proxy, or security rule can cause this message even when everything else online works. If you’re on Windows, check Windows Defender Firewall → Advanced settings → Outbound Rules and look for an Adobe rule such as Adobe Unlicensed Popup that may be blocking the connection. This has fixed the same Generative Fill error for other users. Also try temporarily disabling any VPN/third-party firewall and testing Photoshop through a phone hotspot. If it works there, you know the problem is somewhere in the original network or firewall rather than Photoshop itself.

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communaute_de_
Participant
May 12, 2026 3:20 PM UTC

Fix not working for me as it doesn’t have “Adobe Unlicensed Popup” or anauthorised rules

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Participant
Nov 7, 2025 10:29 PM UTC

As soon as I turned off my VPN, it worked again.

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Participant
Jun 20, 2025 1:13 PM UTC

Finally found a fix.

 

It seems Microsoft Defender is blocking Adobe Firefly, to fix that go to :

- Windows > Control pannel > Windows Defender > Advanced settings > Outgoing traffic rules

 

Search for "Adobe Unlicensed Popup" and authorize the connection.

 

Hope it helps.

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Inspiring
Jul 27, 2025 4:06 PM UTC

Hey I've had this issue for a while. Thank you for providing a solution. Would you be able to give me further details? Got to advanced settings but don't see anywhere outgoing traffic rules or where to go from there. I'd appreciate so much if you could screenshot for me.

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Sameer K
Community Manager
Community Manager
Jul 28, 2025 11:32 AM UTC

Hey, @d_7239. Welcome to the Photoshop Community. I reviewed the account you used to log in and found an active EDU subscription.

 

If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga


You can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out that it is a network issue. 

 

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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Participant
Jun 20, 2025 12:42 PM UTC

Same here from few days. Firefly website also doesn't work.

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Participant
Jun 16, 2025 6:10 AM UTC

I haven't been able to solve the generative fill problem for a week. Nothing has changed, although there were no prerequisites for this. All the methods I've tried haven't helped. I have a subscription, an internet connection, and a Windows computer. I think the problem is on Adobe's side.

The program loads the options, but at the last moment it issues a message about the lack of connection.

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Participant
Jun 15, 2025 6:08 PM UTC

Good afternoon!
I have the same problem! No articles help to solve it!

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