Participant

Answered

Please Check Your Internet Connection and Try Again

Forum|Forum|1 year ago
April 28, 2025
25 replies
6775 views

Everything was working fine, but now I am unable to use the generative fill feature in both Photoshop and Illustrator, as it says "Please check the internet connection and try again". Attaching the screenshot for your reference. Would be great if someone could help.

Thank you 🙂

Windows

Correct answer arthur-n

Finally found a fix.

It seems Microsoft Defender is blocking Adobe Firefly, to fix that go to :

- Windows > Control pannel > Windows Defender > Advanced settings > Outgoing traffic rules

Search for "Adobe Unlicensed Popup" and authorize the connection.

Hope it helps.

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M

Mehek2989189371t0Author

Participant

It's been over a week, I still have not received any help from the team. The issue is still the same "Please check the internet connection and try again". Please resolve my issue. @Sameer K

Sameer K

Community Manager

Hey, @Mehek2989189371t0 & @PavelNK. I've checked both of your accounts, and you have active subscriptions.

If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkga

Please temporarily disable any Antivirus, Firewall, or Web browser plugin that can control how your device connects to the internet.

As recommended before, you can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out that it is a network issue.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

M

Mehek2989189371t0Author

Participant

Hey Sameer,

Thank you for your response. I’m worried that disabling the firewall and antivirus might open up more issues or risks for my system.

I also wanted to share that I tried using Photoshop Web as you suggested (screenshot attached), but the Generate Image feature isn’t working there either.

Interestingly, it works perfectly fine on my phone, but on my laptop (which shows “Managed by Organization” in some settings, even though it’s a personal device), it still gives the same “Check internet connection” error.

I’ve tried reinstalling Photoshop and Illustrator, logging out and back in, and even switching internet networks. Nothing has fixed it so far.

Could there be anything else blocking access from your side or something deeper tied to my account/device config?

Appreciate your help!

Sameer K

Community Manager

Hey, @Mehek2989189371t0. Welcome to the Photoshop Community. I'll clarify this for you.

This error occurs when the subject or the generated results contain content that goes beyond or against the guidelines.

Do you know if this happens with a specific document or prompt? Try using Photoshop Web (https://adobe.ly/43OEcPF) and see how it goes.

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

M

Mehek2989189371t0Author

Participant

@Sameer K , Thanks for the response. I believe this is happening for all the documents and prompts. When trying in Illustrator to generate vectors, it shows "We're experiencing high demand." Everything was working fine a week ago. I also tried using Photoshop Web, it shows an error too. Attaching the screenshots for your reference.

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