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Juanita M22462745z6dj
Participant
Jun 14, 2023 7:49 AM UTC
Answered

PNG files not transparent in Photoshop

HI

Is anyone else having issues exporting files as png, on the preview it looks transparent but is saving with a white background. When I bring the image back in photoshop, background is still white. It was fine yesterday. Dont know if I am doing something wrong or if there is a bug. Please help, I have searched youtube and forums and can't find an answer that works

 

 

{Title edited by Moderator}

    forciarsCorrect answer
    Participant
    Jul 24, 2025 3:24 AM UTC

    I had the same issue. I copied the elements to a new file without an artboard (unchecked the artboard when creating the file) and it exported perfectly as a png with no bg. Hopefully this helps! 

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    30 replies

    lemonRaindrop
    lemonRaindrop
    Participant
    Mar 29, 2026 5:09 PM UTC

    I had the same issue then i tried ungroup the artboard and it worked for me.

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    forciarsCorrect answer
    Participant
    Jul 24, 2025 3:24 AM UTC

    I had the same issue. I copied the elements to a new file without an artboard (unchecked the artboard when creating the file) and it exported perfectly as a png with no bg. Hopefully this helps! 

    Translate
      SoundCreator
      SoundCreator
      Participant
      Mar 12, 2025 5:58 PM UTC

      I am having the same issue and so much more going off on Photoshop 2025. Is it the AI?  Why do companies keep putting out sloppy updates that we the public users have to show what is wrong so they can fix it.  This is really cutting into work productivity and is very disrespectful to customers. That is the best I can come up with. 

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        Contentush
        Participant
        Jan 12, 2025 11:21 PM UTC

        I was getting frustrated with this too, but I found a workaround. In the Save for Web option, change the transparency to Diffusion Transparency Dither, then set it to 0%. Then you'll get the transparency without the diffusion. Hope this helps!

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        Contentush
        Noorrrrrrrrrrrrr
        Participant
        Nov 9, 2024 8:07 AM UTC

        what worked for me:

        isolate layer of the png you want to have a transparent background, right-click on the isolated layer then quick export as png. that worked for me!!!

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        David30612839iou2
        Participant
        Sep 4, 2024 3:43 PM UTC

        It randomly stopped saving the background as transparent on my PNGs I was working with. Under Document Properties I switched the mode to RGB color and it fixed it. That was annoying. 

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        Karen36992559jyyi
        Participant
        Jul 23, 2024 1:04 AM UTC

        I fixed this for myself by ungrouping the artboard. Let me know if that works for you. I had this same issue and it was so frustrating. 

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          Gabant98
          Participant
          Jul 31, 2024 7:48 PM UTC

          Yes it did, thanks mate! YOU ROCK!

           

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          Jesse38719908n00q
          Participating Frequently
          Jul 21, 2024 7:26 PM UTC

          in case this helps anyone else, check your artboard properties. althrough every layer may be transparent, the artboard seems to apply a white background to itself? my fix was switching this to transparent.

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            david.ivdo
            david.ivdo
            Participant
            Dec 10, 2024 10:05 PM UTC

            Dude, you've just saved my nerves, really. Thanks!

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            Karen36992559jyyi
            Participant
            Apr 25, 2024 6:51 PM UTC

            This did not work for me. I've never had this issue before 😕😕 so frustrating. I just want my background to be transparent. Am I supposed to now switch to a different app? 

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              Drew33885352qi9w
              Participant
              Jun 26, 2024 11:27 PM UTC

              Hi there!

               

              I felt like a fool when I realized I had a background layer preventing me from saving as PNG. As soon as I delted the background layer I was able to save as a PNG like normal.

               

              Hope this helps!

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                Christopher_M_3
                Participant
                Apr 25, 2025 2:25 PM UTC

                This fixed my issue. Thank you so much.

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                Caity.psd
                Community Manager
                Caity.psdCommunity Manager
                Community Manager
                Aug 28, 2023 6:58 PM UTC

                This issue came up in our Discord, the workaround was to drop the .PNG into Adobe XD or Illustrator, and from there export as a .png and try opening that newly saved .png inside of Photoshop. It seems to be an alpha channel issues for some .pngs. 

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                  Simon74
                  Participant
                  Jan 25, 2024 5:31 PM UTC

                  You may export it (CTRL-SHIFT-ALT-W) as a PNG directly from Photoshop. Then it will have a transparent background. If you export to an other format it will have a white background in the saved file. Stupid, but that is how it is...

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