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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247956 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    D
    DivDCorwin
    Participant
    July 6, 2022

    I'm getting this error when I try to change a box's color. Nothin on the main support worked.

    Photoshop Error information

    Code: -1

    Text: because of a program error

    Message: Could not complete your request because of a program error.

    Stack:

    Adobe Photoshop 23.4.1 20220615.r.547 3121b66

    0 address: 0x10 7f2fe60 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x0000000107f2fe9c Adobe Photoshop 2022 + 89018012'

    1 address: 0x105766cf4 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x0000000105766cf4 Adobe Photoshop 2022 + 47299828'

    2 address: 0x105766f41 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x0000000105766f41 Adobe Photoshop 2022 + 47300417'

    3 address: 0x10880c883 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x000000010880c883 Adobe Photoshop 2022 + 98310275'

    4 address: 0x10880c859 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x000000010880c859 Adobe Photoshop 2022 + 98310233'

    5 address: 0x10880c849 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x000000010880c849 Adobe Photoshop 2022 + 98310217'

    6 address: 0x10880c839 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010880c839 Adobe Photoshop 2022 + 98310201'

    7 address: 0x10880c7fd base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x000000010880c7fd Adobe Photoshop 2022 + 98310141'

    8 address: 0x105763ccb base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x0000000105763ccb Adobe Photoshop 2022 + 47287499'

    9 address: 0x105761915 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x0000000105761915 Adobe Photoshop 2022 + 47278357'

    10 address: 0x10575eefb base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x000000010575eefb Adobe Photoshop 2022 + 47267579'

    11 address: 0x105749088 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x0000000105749088 Adobe Photoshop 2022 + 47177864'

    12 address: 0x10574919a base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x000000010574919a Adobe Photoshop 2022 + 47178138'

    13 address: 0x1056518a0 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x00000001056518a0 Adobe Photoshop 2022 + 46164128'

    14 address: 0x7ff8074e759b base: 0x7ff807080000 module name: 'AppKit' symbol info: '14  AppKit                              0x00007ff8074e759b -[NSApplication _handleEvent:] + 65'

    15 address: 0x7ff8070aff8e base: 0x7ff807080000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007ff8070aff8e -[NSApplication run] + 623'

    16 address: 0x1056523a2 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '16  Adobe Photoshop 2022                0x00000001056523a2 Adobe Photoshop 2022 + 46166946'

    17 address: 0x105654b96 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x0000000105654b96 Adobe Photoshop 2022 + 46177174'

    18 address: 0x1057499dc base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x00000001057499dc Adobe Photoshop 2022 + 47180252'

    19 address: 0x108759cd5 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x0000000108759cd5 Adobe Photoshop 2022 + 97578197'

    20 address: 0x102a50df8 base: 0x102a4b000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x0000000102a50df8 Adobe Photoshop 2022 + 24056'

    21 address: 0x20c9e051e module name: '<unknown module>' symbol info: '21  dyld                                0x000000020c9e051e start + 462'

    22 address: 0x3 module name: '<unknown module>' symbol info: '22  ???                                 0x0000000000000003 0x0 + 3'

     

    D
    default89sxdvbk5h20
    Participant
    July 6, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    K
    KisMarketing
    Participant
    July 5, 2022

    This error has been occuring for months, can someone please help.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x00007FF77F08E1B3 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF77D21C06C base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF77D21B729 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF77C72AEA4 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF77C72A9D9 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF77C72A7D9 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF77C738A3D base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF77D25C705 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF77D25F4B7 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF77D25EF0A base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF77D23F7C9 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF77AC0E6D8 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF77AC0E776 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF77AC01FCF base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF77AC18991 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF77AEDB49C base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF77AC048D9 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF77AE69D22 base: 0x00007FF77A630000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFAE67754E0 base: 0x00007FFAE6760000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFAE81E485B base: 0x00007FFAE81E0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    T
    Tommy251197830kaq
    Participant
    July 4, 2022

    Photoshop Error information
    Code: -1
    Text: på grund af en programfejl
    Message: Kunne ikke udføre anmodningen, på grund af en programfejl.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x00007FF7808CE1B3 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF77EA5C06C base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF77EA5B729 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF77DF6AEA4 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF77DF6A9D9 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF77DF6A7D9 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF77DF78A3D base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF77EA9C705 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF77EA9F4B7 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF77EA9EF0A base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF77EA7F7C9 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF77C44E6D8 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF77C44E776 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF77C441FCF base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF77C458991 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF77C71B49C base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF77C4448D9 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF77C6A9D22 base: 0x00007FF77BE70000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFDB39E7034 base: 0x00007FFDB39D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFDB4682651 base: 0x00007FFDB4630000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    W
    works5FEF
    Participant
    July 3, 2022

    Photoshop Error information
    Code: -1
    Text: プログラムエラーです。
    Message: 要求された操作を完了できません。プログラムエラーです。
    Stack:
    Adobe Photoshop 23.0.0 20211013.r.36 623993d
    0 address: 0x00007FF61915EFD2 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6175405F4 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF61753FB49 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF616931734 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6169311C1 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF616931261 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6169311E1 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF61693D6DD base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF617586AE5 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6175895A8 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF617588FDB base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF61755FC59 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF614F24319 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF614F243B6 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF614F17C68 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF614F2E831 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6151D86B2 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF614F1A362 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF61517A902 base: 0x00007FF614A00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF7D737034 base: 0x00007FFF7D720000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF7DAC2651 base: 0x00007FFF7DA70000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    H
    HILLARY DAY
    Participant
    July 3, 2022

    Hello, Im having trouble using camera raw, mainly with opening the .NEF files.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not open “DSC_0173.NEF” because of a program error.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x108d1bf1c base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000108d1bf4c Adobe Photoshop 2022 + 79675212'
    1 address: 0x1068d94d4 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x00000001068d94d4 Adobe Photoshop 2022 + 41653460'
    2 address: 0x1068d9714 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x00000001068d9714 Adobe Photoshop 2022 + 41654036'
    3 address: 0x1068d7c44 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x00000001068d7c44 Adobe Photoshop 2022 + 41647172'
    4 address: 0x104d2b1a8 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000104d2b1a8 Adobe Photoshop 2022 + 12628392'
    5 address: 0x105f9be28 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000105f9be28 Adobe Photoshop 2022 + 31964712'
    6 address: 0x105f9c670 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000105f9c670 Adobe Photoshop 2022 + 31966832'
    7 address: 0x105fa0938 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000105fa0938 Adobe Photoshop 2022 + 31983928'
    8 address: 0x105fa1724 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000105fa1724 Adobe Photoshop 2022 + 31987492'
    9 address: 0x10546ed88 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010546ed88 Adobe Photoshop 2022 + 20245896'
    10 address: 0x1048fac38 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x00000001048fac38 Adobe Photoshop 2022 + 8236088'
    11 address: 0x106816c58 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000106816c58 Adobe Photoshop 2022 + 40856664'
    12 address: 0x10617aaa8 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010617aaa8 Adobe Photoshop 2022 + 33925800'
    13 address: 0x106810df4 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000106810df4 Adobe Photoshop 2022 + 40832500'
    14 address: 0x1068b1f84 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x00000001068b1f84 Adobe Photoshop 2022 + 41492356'
    15 address: 0x105fa421c base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x0000000105fa421c Adobe Photoshop 2022 + 31998492'
    16 address: 0x1068b5624 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x00000001068b5624 Adobe Photoshop 2022 + 41506340'
    17 address: 0x1068b12e0 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x00000001068b12e0 Adobe Photoshop 2022 + 41489120'
    18 address: 0x1068259ac base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x00000001068259ac Adobe Photoshop 2022 + 40917420'
    19 address: 0x106815c60 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x0000000106815c60 Adobe Photoshop 2022 + 40852576'
    20 address: 0x1068d2534 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x00000001068d2534 Adobe Photoshop 2022 + 41624884'
    21 address: 0x1068bc87c base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x00000001068bc87c Adobe Photoshop 2022 + 41535612'
    22 address: 0x1068bc9a8 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '22 Adobe Photoshop 2022 0x00000001068bc9a8 Adobe Photoshop 2022 + 41535912'
    23 address: 0x1067c9598 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '23 Adobe Photoshop 2022 0x00000001067c9598 Adobe Photoshop 2022 + 40539544'
    24 address: 0x1068d536c base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '24 Adobe Photoshop 2022 0x00000001068d536c Adobe Photoshop 2022 + 41636716'
    25 address: 0x1068d2534 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '25 Adobe Photoshop 2022 0x00000001068d2534 Adobe Photoshop 2022 + 41624884'
    26 address: 0x1068bc87c base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '26 Adobe Photoshop 2022 0x00000001068bc87c Adobe Photoshop 2022 + 41535612'
    27 address: 0x1068bc9a8 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '27 Adobe Photoshop 2022 0x00000001068bc9a8 Adobe Photoshop 2022 + 41535912'
    28 address: 0x1068bc8d4 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '28 Adobe Photoshop 2022 0x00000001068bc8d4 Adobe Photoshop 2022 + 41535700'
    29 address: 0x1067ca284 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '29 Adobe Photoshop 2022 0x00000001067ca284 Adobe Photoshop 2022 + 40542852'
    30 address: 0x1067ca0c4 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '30 Adobe Photoshop 2022 0x00000001067ca0c4 Adobe Photoshop 2022 + 40542404'
    31 address: 0x19257a90c base: 0x1924d4000 module name: 'Foundation' symbol info: '31 Foundation 0x000000019257a90c __NSFireTimer + 104'
    32 address: 0x19167f4b8 base: 0x1915e0000 module name: 'CoreFoundation' symbol info: '32 CoreFoundation 0x000000019167f4b8 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 32'
    33 address: 0x19167f0b4 base: 0x1915e0000 module name: 'CoreFoundation' symbol info: '33 CoreFoundation 0x000000019167f0b4 __CFRunLoopDoTimer + 1076'
    34 address: 0x19167eb40 base: 0x1915e0000 module name: 'CoreFoundation' symbol info: '34 CoreFoundation 0x000000019167eb40 __CFRunLoopDoTimers + 392'
    35 address: 0x191663674 base: 0x1915e0000 module name: 'CoreFoundation' symbol info: '35 CoreFoundation 0x0000000191663674 __CFRunLoopRun + 1872'
    36 address: 0x191662784 base: 0x1915e0000 module name: 'CoreFoundation' symbol info: '36 CoreFoundation 0x0000000191662784 CFRunLoopRunSpecific + 600'
    37 address: 0x19a267944 base: 0x19a236000 module name: 'HIToolbox' symbol info: '37 HIToolbox 0x000000019a267944 RunCurrentEventLoopInMode + 292'
    38 address: 0x19a2676b8 base: 0x19a236000 module name: 'HIToolbox' symbol info: '38 HIToolbox 0x000000019a2676b8 ReceiveNextEventCommon + 552'
    39 address: 0x19a267478 base: 0x19a236000 module name: 'HIToolbox' symbol info: '39 HIToolbox 0x000000019a267478 _BlockUntilNextEventMatchingListInModeWithFilter + 72'
    40 address: 0x1941ac040 base: 0x19416a000 module name: 'AppKit' symbol info: '40 AppKit 0x00000001941ac040 _DPSNextEvent + 844'
    41 address: 0x1941aa8e4 base: 0x19416a000 module name: 'AppKit' symbol info: '41 AppKit 0x00000001941aa8e4 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1332'
    42 address: 0x1067c8d60 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '42 Adobe Photoshop 2022 0x00000001067c8d60 Adobe Photoshop 2022 + 40537440'
    43 address: 0x19419c904 base: 0x19416a000 module name: 'AppKit' symbol info: '43 AppKit 0x000000019419c904 -[NSApplication run] + 596'
    44 address: 0x1067ca000 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '44 Adobe Photoshop 2022 0x00000001067ca000 Adobe Photoshop 2022 + 40542208'
    45 address: 0x1067cc730 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '45 Adobe Photoshop 2022 0x00000001067cc730 Adobe Photoshop 2022 + 40552240'
    46 address: 0x1068bd214 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '46 Adobe Photoshop 2022 0x00000001068bd214 Adobe Photoshop 2022 + 41538068'
    47 address: 0x1094389d4 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '47 Adobe Photoshop 2022 0x00000001094389d4 Adobe Photoshop 2022 + 87132628'
    48 address: 0x104125734 base: 0x104120000 module name: 'Adobe Photoshop 2022' symbol info: '48 Adobe Photoshop 2022 0x0000000104125734 Adobe Photoshop 2022 + 22324'
    49 address: 0x10d5750f4 module name: '<unknown module>' symbol info: '49 dyld 0x000000010d5750f4 start + 520'

     

    C
    cristiansub
    Participant
    July 2, 2022

    Photoshop Error information
    Code: -1
    Text: poiché si è verificato un errore del programma
    Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x00007FF6B77AE1B3 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6B593C06C base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6B593B729 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6B4E4AEA4 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6B4E4A9D9 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6B4E4A7D9 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6B4E58A3D base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6B597C705 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6B597F4B7 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6B597EF0A base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6B595F7C9 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6B332E6D8 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6B332E776 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6B3321FCF base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6B3338991 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6B35FB49C base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6B33248D9 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6B3589D22 base: 0x00007FF6B2D50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFA2F867034 base: 0x00007FFA2F850000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFA30F02651 base: 0x00007FFA30EB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    davidmerrifield
    Participant
    July 1, 2022

    I am unable to use the clone stamp in Photoshop at all. I have updated my graphics driver (yet I am repeatedly told to update it still by Photoshop), and I have uninstalled and re-installed Photoshop. It gives a program error and I need to use Task Manager to force quit. The diagnostics are:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x00007FF67794E1B3 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF675ADC06C base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF675ADB729 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF674FEAEA4 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF674FEA9D9 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF674FEA7D9 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF674FF8A3D base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF675B1C705 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF675B1F4B7 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF675B1EF0A base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF675AFF7C9 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6734CE6D8 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6734CE776 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6734C1FCF base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6734D8991 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF67379B49C base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6734C48D9 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF673729D22 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFD00347034 base: 0x00007FFD00330000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFD02062651 base: 0x00007FFD02010000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    davidmerrifield
    Participant
    July 1, 2022

    Is anyone at Adobe looking at this? My work is now impossible to do. Will go an watch some tennis on TV and hope that someone at Adobe has a solution to this. Thanks

      chrisbraly
      chrisbraly
      Inspiring
      July 1, 2022

      I posted my diagnostic read-out on June 24. No one from Adobe responded, no one in this forum has responded. I have no expectation of ever hearing back from them.

      D
      davidmerrifield
      Participant
      July 1, 2022

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.4.1 20220615.r.547 3121b66
      0 address: 0x00007FF67794E1B3 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
      1 address: 0x00007FF675ADC06C base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      2 address: 0x00007FF675ADB729 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      3 address: 0x00007FF674FEAEA4 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      4 address: 0x00007FF674FEA9D9 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      5 address: 0x00007FF674FEA7D9 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      6 address: 0x00007FF674FF8A3D base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      7 address: 0x00007FF675B1C705 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      8 address: 0x00007FF675B1F4B7 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      9 address: 0x00007FF675B1EF0A base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      10 address: 0x00007FF675AFF7C9 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
      11 address: 0x00007FF6734CE6D8 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      12 address: 0x00007FF6734CE776 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      13 address: 0x00007FF6734C1FCF base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      14 address: 0x00007FF6734D8991 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      15 address: 0x00007FF67379B49C base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      16 address: 0x00007FF6734C48D9 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      17 address: 0x00007FF673729D22 base: 0x00007FF672EF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      18 address: 0x00007FFD00347034 base: 0x00007FFD00330000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      19 address: 0x00007FFD02062651 base: 0x00007FFD02010000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

       

      A
      articlesstpete
      Participant
      June 29, 2022

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.4.1 20220615.r.547 3121b66
      0 address: 0x1098b2e60 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x00000001098b2e9c Adobe Photoshop 2022 + 89018012'
      1 address: 0x1070e9cf4 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x00000001070e9cf4 Adobe Photoshop 2022 + 47299828'
      2 address: 0x1070e9f41 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x00000001070e9f41 Adobe Photoshop 2022 + 47300417'
      3 address: 0x10a18f883 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010a18f883 Adobe Photoshop 2022 + 98310275'
      4 address: 0x10a18f859 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010a18f859 Adobe Photoshop 2022 + 98310233'
      5 address: 0x10a18f849 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010a18f849 Adobe Photoshop 2022 + 98310217'
      6 address: 0x10a18f839 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010a18f839 Adobe Photoshop 2022 + 98310201'
      7 address: 0x10a18f7fd base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010a18f7fd Adobe Photoshop 2022 + 98310141'
      8 address: 0x1070e6ccb base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x00000001070e6ccb Adobe Photoshop 2022 + 47287499'
      9 address: 0x1070e4915 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x00000001070e4915 Adobe Photoshop 2022 + 47278357'
      10 address: 0x1070e1efb base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x00000001070e1efb Adobe Photoshop 2022 + 47267579'
      11 address: 0x1070cc088 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x00000001070cc088 Adobe Photoshop 2022 + 47177864'
      12 address: 0x1070cc19a base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x00000001070cc19a Adobe Photoshop 2022 + 47178138'
      13 address: 0x106fd48a0 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000106fd48a0 Adobe Photoshop 2022 + 46164128'
      14 address: 0x7ff80536159b base: 0x7ff804efa000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff80536159b -[NSApplication _handleEvent:] + 65'
      15 address: 0x7ff804f29f8e base: 0x7ff804efa000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff804f29f8e -[NSApplication run] + 623'
      16 address: 0x106fd53a2 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x0000000106fd53a2 Adobe Photoshop 2022 + 46166946'
      17 address: 0x106fd7b96 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000106fd7b96 Adobe Photoshop 2022 + 46177174'
      18 address: 0x1070cc9dc base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x00000001070cc9dc Adobe Photoshop 2022 + 47180252'
      19 address: 0x10a0dccd5 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010a0dccd5 Adobe Photoshop 2022 + 97578197'
      20 address: 0x1043d3df8 base: 0x1043ce000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x00000001043d3df8 Adobe Photoshop 2022 + 24056'
      21 address: 0x11027c51e module name: '<unknown module>' symbol info: '21 dyld 0x000000011027c51e start + 462'

       

      chrisbraly
      chrisbraly
      Inspiring
      June 29, 2022

      Should we presume that no one from Adobe is responding to these messages anymore?

        Show more replies
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