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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247956 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    C
    Caterina Chillè
    Participant
    June 29, 2022

    I'm getting this.

    Photoshop Error information
    Code: -1
    Text: poiché si è verificato un errore del programma
    Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x00007FF6C82FE1B3 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6C648C06C base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6C648B729 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6C599AEA4 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6C599A9D9 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6C599A7D9 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6C59A8A3D base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6C64CC705 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6C64CF4B7 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6C64CEF0A base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6C64AF7C9 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6C3E7E6D8 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6C3E7E776 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6C3E71FCF base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6C3E88991 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6C414B49C base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6C3E748D9 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6C40D9D22 base: 0x00007FF6C38A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFF8DF954E0 base: 0x00007FFF8DF80000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFF900E485B base: 0x00007FFF900E0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    정
    정민25042317seb2
    Participant
    June 28, 2022

    Photoshop Error information
    Code: -1
    Text: 프로그램 오류로 인하여
    Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x00007FF7CF1BE1B3 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7CD34C06C base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7CD34B729 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7CC85AEA4 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7CC85A9D9 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7CC85A7D9 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7CC868A3D base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7CD38C705 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7CD38F4B7 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7CD38EF0A base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7CD36F7C9 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7CAD3E6D8 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7CAD3E776 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7CAD31FCF base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7CAD48991 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7CB00B49C base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7CAD348D9 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7CAF99D22 base: 0x00007FF7CA760000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFBCA397034 base: 0x00007FFBCA380000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFBCAF62651 base: 0x00007FFBCAF10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    J
    jacquelineh11943948
    Participant
    June 28, 2022

    Trying to Print using Sawgrass Print Manager with a SawGrass SG500 print.  Receive the error

     

    Could not print .... because of a program error.

    Below is the diagnotics clipboard.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not print “..00 toprint every MEAL you MAKE.psd” because of a program error.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x00007FF7DB6CE1B3 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7D985C06C base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7D985B729 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7D985D4CA base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7D7CFA75C base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF7D7CFABBB base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF7D8FF4567 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7D98C33D1 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7D98C2BA5 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7D989EF0A base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7D987F7C9 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7D724E6D8 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7D724E776 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7D72428A8 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7D7258991 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7D751B49C base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7D72448D9 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7D74A9D22 base: 0x00007FF7D6C70000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF8CBD27034 base: 0x00007FF8CBD10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF8CCEE2651 base: 0x00007FF8CCE90000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    F
    Fabrício25006142aznr
    Participant
    June 24, 2022

    Photoshop Error information
    Code: -1
    Text: devido a erro no programa
    Message: Não foi possível completar o seu pedido devido a erro no programa.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x00007FF7F796E1B3 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7F5AFC06C base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7F5AFB729 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7F500AEA4 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7F500A9D9 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7F500A7D9 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7F5018A3D base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7F5B3C705 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7F5B3F4B7 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7F5B3EF0A base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7F5B1F7C9 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7F34EE6D8 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7F34EE776 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7F34E1FCF base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7F34F8991 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7F37BB49C base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7F34E48D9 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7F3749D22 base: 0x00007FF7F2F10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFC5DDD7034 base: 0x00007FFC5DDC0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFC5FD62651 base: 0x00007FFC5FD10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    chrisbraly
    chrisbraly
    Inspiring
    June 24, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x00007FF7BDC9E1B3 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7BBE2C06C base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7BBE2B729 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7BB33AEA4 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7BB33A9D9 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7BB33A7D9 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7BB348A3D base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7BBE6C705 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7BBE6F4B7 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7BBE6EF0A base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7BBE4F7C9 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7B981E6D8 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7B981E776 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7B9811FCF base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7B9828991 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7B9AEB49C base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7B98148D9 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: ??4AIDEDimension@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7B9A79D22 base: 0x00007FF7B9240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFF0F567034 base: 0x00007FFF0F550000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFF11202651 base: 0x00007FFF111B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    MarcelaC.
    Participant
    June 24, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF74E9DD822 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF74CCCE044 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF74CCCD669 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF74C186A34 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF74C186841 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF74C1868F1 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF74C186861 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF74C1945CD base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF74CD0E7F5 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF74CD11778 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF74CD1115A base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF74CCF1E09 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF74A733548 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF74A7335E6 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF74A726BCF base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF74A73D741 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF74A9F34E7 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF74A7295DE base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF74A98B1D2 base: 0x00007FF74A140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFDA99554E0 base: 0x00007FFDA9940000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFDAB24485B base: 0x00007FFDAB240000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    С
    Сергей24976288vw5n
    Participant
    June 22, 2022

    Photoshop Error information
    Code: -1
    Text: произошел программный сбой
    Message: Невозможно выполнить запроспроизошел программный сбой.
    Stack:

     

    J
    Jamie8002
    Participant
    June 22, 2022
    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.4.1 20220615.r.547 3121b66
    0 address: 0x10cf8de60 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x000000010cf8de9c Adobe Photoshop 2022 + 89018012'
    1 address: 0x10a7c4cf4 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x000000010a7c4cf4 Adobe Photoshop 2022 + 47299828'
    2 address: 0x10a7c4f41 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x000000010a7c4f41 Adobe Photoshop 2022 + 47300417'
    3 address: 0x10d86a883 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x000000010d86a883 Adobe Photoshop 2022 + 98310275'
    4 address: 0x10d86a859 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x000000010d86a859 Adobe Photoshop 2022 + 98310233'
    5 address: 0x10d86a849 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x000000010d86a849 Adobe Photoshop 2022 + 98310217'
    6 address: 0x10d86a839 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010d86a839 Adobe Photoshop 2022 + 98310201'
    7 address: 0x10d86a7fd base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x000000010d86a7fd Adobe Photoshop 2022 + 98310141'
    8 address: 0x10a7c1ccb base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x000000010a7c1ccb Adobe Photoshop 2022 + 47287499'
    9 address: 0x10a7bf915 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x000000010a7bf915 Adobe Photoshop 2022 + 47278357'
    10 address: 0x10a7bcefb base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x000000010a7bcefb Adobe Photoshop 2022 + 47267579'
    11 address: 0x10a7a7088 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x000000010a7a7088 Adobe Photoshop 2022 + 47177864'
    12 address: 0x10a7a719a base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x000000010a7a719a Adobe Photoshop 2022 + 47178138'
    13 address: 0x10a6af8a0 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x000000010a6af8a0 Adobe Photoshop 2022 + 46164128'
    14 address: 0x7ff81d34159b base: 0x7ff81ceda000 module name: 'AppKit' symbol info: '14  AppKit                              0x00007ff81d34159b -[NSApplication _handleEvent:] + 65'
    15 address: 0x7ff81cf09f8e base: 0x7ff81ceda000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007ff81cf09f8e -[NSApplication run] + 623'
    16 address: 0x10a6b03a2 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '16  Adobe Photoshop 2022                0x000000010a6b03a2 Adobe Photoshop 2022 + 46166946'
    17 address: 0x10a6b2b96 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x000000010a6b2b96 Adobe Photoshop 2022 + 46177174'
    18 address: 0x10a7a79dc base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x000000010a7a79dc Adobe Photoshop 2022 + 47180252'
    19 address: 0x10d7b7cd5 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x000000010d7b7cd5 Adobe Photoshop 2022 + 97578197'
    20 address: 0x107aaedf8 base: 0x107aa9000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x0000000107aaedf8 Adobe Photoshop 2022 + 24056'
    21 address: 0x11df8751e module name: '<unknown module>' symbol info: '21  dyld                                0x000000011df8751e start + 462'
     
    donp30872227
    donp30872227
    Inspiring
    June 22, 2022

    What does this mean?

    donp30872227
    donp30872227
    Inspiring
    June 22, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF7E4CAD822 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7E2F9E044 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7E2F9D669 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7E2456A34 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7E2456841 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7E24568F1 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7E2456861 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7E24645CD base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7E2FDE7F5 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7E2FE1778 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7E2FE115A base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7E2FC1E09 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7E0A03548 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7E0A035E6 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7E09F6BCF base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7E0A0D741 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7E0CC34E7 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7E09F95DE base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7E0C5B1D2 base: 0x00007FF7E0410000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFDC6F17034 base: 0x00007FFDC6F00000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFDC7BA2651 base: 0x00007FFDC7B50000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    A
    Andrewspix
    Known Participant
    June 22, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

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