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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247950 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    C
    Chaldal 7
    Participant
    June 9, 2022

    My probels is::::::

     

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF72045D822 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF71E74E044 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF71E74D669 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF71DC06A34 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF71DC06841 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF71DC068F1 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF71DC06861 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF71DC145CD base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF71E78E7F5 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF71E791778 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF71E79115A base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF71E771E09 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF71C1B3548 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF71C1B35E6 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF71C1A6BCF base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF71C1BD741 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF71C4734E7 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF71C1A95DE base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF71C40B1D2 base: 0x00007FF71BBC0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFD14D27034 base: 0x00007FFD14D10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFD16CE2651 base: 0x00007FFD16C90000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    J
    Javadst
    Known Participant
    June 8, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF7C70FD822 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7C53EE044 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7C53ED669 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7C48A6A34 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7C48A6841 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7C48A68F1 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7C48A6861 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7C48B45CD base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7C542E7F5 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7C5431778 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7C543115A base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7C5411E09 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7C2E53548 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7C2E535E6 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7C2E46BCF base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7C2E5D741 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7C31134E7 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7C2E495DE base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7C30AB1D2 base: 0x00007FF7C2860000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFFC64A7C24 base: 0x00007FFFC6490000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFFC746D721 base: 0x00007FFFC7400000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    T
    Tiki24787642cbal
    Participant
    June 8, 2022

    Can someone help me?

     

    Photoshop Error information
    Code: -1
    Text: devido a erro no programa
    Message: Não foi possível completar o seu pedido devido a erro no programa.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF77631D822 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF77460E044 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF77460D669 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF773AC6A34 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF773AC6841 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF773AC68F1 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF773AC6861 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF773AD45CD base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF77464E7F5 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF774651778 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF77465115A base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF774631E09 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF772073548 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7720735E6 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF772066BCF base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF77207D741 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7723334E7 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7720695DE base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7722CB1D2 base: 0x00007FF771A80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF9679354E0 base: 0x00007FF967920000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF968A6485B base: 0x00007FF968A60000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    W
    wight-st
    Participating Frequently
    June 7, 2022

    Error on Surface Laptop Studio when using brush tool with Surface Slim Pen stylus.

    PS v23.3.2

    Windows 11

    Error does not occur with connected Wacom Cintiq and Stylus.

    ```

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not use the brush tool because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF676CDD822 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF674FCE044 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF674FCD669 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF674FCF4EA base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF673A3211E base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF67407367C base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF674076679 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF67419D44D base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF67419E283 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6741A4369 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6741A4785 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6741A4F73 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF67371899D base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF6737183A2 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    14 address: 0x00007FF673715E76 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    15 address: 0x00007FF67371685E base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    16 address: 0x00007FF67371DCD1 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    17 address: 0x00007FF673717FB1 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    18 address: 0x00007FF673723154 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    19 address: 0x00007FF67371E1C5 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    20 address: 0x00007FF6740793FD base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    21 address: 0x00007FF67407889B base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    22 address: 0x00007FF672D3A898 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    23 address: 0x00007FF673005CC2 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    24 address: 0x00007FF67501B3B9 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    25 address: 0x00007FF67501B308 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    26 address: 0x00007FF67501B308 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    27 address: 0x00007FF67501B308 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    28 address: 0x00007FF67501B308 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    29 address: 0x00007FF67501B308 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    30 address: 0x00007FF67501B308 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    31 address: 0x00007FF67501B308 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    32 address: 0x00007FF673F46531 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    33 address: 0x00007FF673AE5AFD base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    34 address: 0x00007FF672A39AFD base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    35 address: 0x00007FF672CCDC9C base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    36 address: 0x00007FF672A3066D base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    37 address: 0x00007FF672A65BFA base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    38 address: 0x00007FF672A630B4 base: 0x00007FF672440000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    39 address: 0x00007FF86BF41C4C base: 0x00007FF86BF30000 module name: 'USER32.dll' symbol: CallWindowProcW:-1 in n.a.

    ```

    G
    GC24738148cu8c
    Participant
    June 5, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.0.1 20211105.r.68 96a498e
    0 address: 0x00007FF78409DCB2 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF78247F314 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF78247E869 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF781871BE4 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF781871671 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF781871711 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF781871691 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF78187DB8D base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7824C5805 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF7824C82C8 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF7824C7CFB base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF78249E979 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF77FE642D9 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF77FE64376 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF77FE57C28 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF77FE6E831 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7801186A2 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF77FE5A322 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7800BA8F2 base: 0x00007FF77F940000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC474B7034 base: 0x00007FFC474A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC49242651 base: 0x00007FFC491F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    S
    saffronn77026319
    Participant
    June 4, 2022

    Can someone please help. I've rewinded my PS and checked my computer and updated and ran checks etc. Essentially every time i open a file i get 'Could not complete your request because of a program error.' when opening a file, making a new one etc. Its like it overlays the 'homepage' of PS on top of my file and glitches out. the plugin error code is below. My renewal for my subscription cannot come sooner because ive had it with the amount of errors i seem to get all the time?

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF6FC00D822 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6FA2FE044 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6FA2FD669 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6F97B6A34 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6F97B6841 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6F97B68F1 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6F97B6861 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6F97C45CD base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6FA33E7F5 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6FA341778 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6FA34115A base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6FA321E09 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6F7D63548 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6F7D635E6 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6F7D56BCF base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6F7D6D741 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6F80234E7 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6F7D595DE base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6F7FBB1D2 base: 0x00007FF6F7770000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFB077B54E0 base: 0x00007FFB077A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFB0944485B base: 0x00007FFB09440000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    G
    gmnpc
    Participant
    June 4, 2022

    I get this error when i put select the subject

     

    Photoshop Error information
    Code: -1
    Text: porque ha habido un error de programa
    Message: No se ha podido cumplir porque ha habido un error de programa.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF79968D822 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF79797E044 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF79797D669 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF796E36A34 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF796E36841 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF796E368F1 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF796E36861 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF796E445CD base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7979BE7F5 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7979C1778 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7979C115A base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7979A1E09 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7953E3548 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7953E35E6 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7953D6BCF base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7953ED741 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7956A34E7 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7953D95DE base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF79563B1D2 base: 0x00007FF794DF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFEDE406FD4 base: 0x00007FFEDE3F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFEDFDBCEC1 base: 0x00007FFEDFD70000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    J
    JORDAN247304895e4g
    Participant
    June 4, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

     

    max G
    max G
    Known Participant
    June 3, 2022

    Hi Pete,

    as long as I can remember, I occasianally get "Could not complete the Brightness/Contrast command because of a program error". I have had this problem persistently, through every upgrade and on every computer (PC and Mac) I've ever worked on. I still post the error code below. When will Adobe take care of this?

    Thanks!

    Max

    ......................................

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Brightness/Contrast command because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF7EC63D822 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7EA92E044 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7EA92D669 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7EA92F4EA base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7E939211E base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7EA92F549 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7EA92E2B0 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7EA47A46E base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7EA6D1992 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7EA17DE77 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7E962C8A5 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7E95CE8D1 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7EA17D430 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF7E9C70F13 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    14 address: 0x00007FF7E9C6D532 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    15 address: 0x00007FF7EA9958D1 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    16 address: 0x00007FF7EA9950A5 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    17 address: 0x00007FF7EA97115A base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    18 address: 0x00007FF7EA951E09 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    19 address: 0x00007FF7E8393548 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    20 address: 0x00007FF7E83935E6 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    21 address: 0x00007FF7E83874B3 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    22 address: 0x00007FF7E839D741 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    23 address: 0x00007FF7E86534E7 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    24 address: 0x00007FF7E83895DE base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    25 address: 0x00007FF7E85EB1D2 base: 0x00007FF7E7DA0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    26 address: 0x00007FFC32ED7034 base: 0x00007FFC32EC0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    27 address: 0x00007FFC34B02651 base: 0x00007FFC34AB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    L
    LaviniaSoraya
    Participant
    June 3, 2022

    Everytime i drag a file into photoshop my entire photoshop crashes and i get that notification

     

    Photoshop Error information
    Code: -1
    Text: vanwege een programmafout
    Message: Kan uw verzoek niet uitvoeren vanwege een programmafout.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF610FAC0C2 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF60F29C8F4 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF60F29BF19 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF60E7559D4 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF60E7552D1 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF60E755501 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF60E7552F1 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF60E76324D base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF60F2DD0A5 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF60F2E0028 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF60F2DFA0A base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF60F2C06B9 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF60CD034F8 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF60CD03596 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF60CCF6B7F base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF60CD0D6F1 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF60CFC33C7 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF60CCF958E base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF60CF5B182 base: 0x00007FF60C710000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFAB4B554E0 base: 0x00007FFAB4B40000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFAB552485B base: 0x00007FFAB5520000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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