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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247950 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    L
    leahc41766881
    Participant
    May 31, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF70672D822 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF704A1E044 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF704A1D669 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF703ED6A34 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF703ED6841 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF703ED68F1 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF703ED6861 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF703EE45CD base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF704A5E7F5 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF704A61778 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF704A6115A base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF704A41E09 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF702483548 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7024835E6 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF702476BCF base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF70248D741 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7027434E7 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7024795DE base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7026DB1D2 base: 0x00007FF701E90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF9F7CB54E0 base: 0x00007FF9F7CA0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF9F8C0485B base: 0x00007FF9F8C00000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    Manda23434494gczc
    Participant
    May 31, 2022

    Hope someone can help

    Photoshop Error information
    Code: -1
    Text: 因為程式錯誤
    Message: 無法完成您的要求，因為程式錯誤。
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF7BD35D822 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7BB64E044 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7BB64D669 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7BAB06A34 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7BAB06841 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7BAB068F1 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7BAB06861 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7BAB145CD base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7BB68E7F5 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7BB691778 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7BB69115A base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7BB671E09 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7B90B3548 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7B90B35E6 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7B90A6BCF base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7B90BD741 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7B93734E7 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7B90A95DE base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7B930B1D2 base: 0x00007FF7B8AC0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF91FC854E0 base: 0x00007FF91FC70000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF920DA485B base: 0x00007FF920DA0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    V
    vanish_school
    Participant
    May 31, 2022

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x10742eb58 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010742eb88 Adobe Photoshop 2022 + 76737416'
    1 address: 0x1051e6ef4 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x00000001051e6ef4 Adobe Photoshop 2022 + 40791796'
    2 address: 0x1051e7134 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x00000001051e7134 Adobe Photoshop 2022 + 40792372'
    3 address: 0x107bbed84 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000107bbed84 Adobe Photoshop 2022 + 84667780'
    4 address: 0x107bbed60 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000107bbed60 Adobe Photoshop 2022 + 84667744'
    5 address: 0x107bbed54 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000107bbed54 Adobe Photoshop 2022 + 84667732'
    6 address: 0x107bbed48 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000107bbed48 Adobe Photoshop 2022 + 84667720'
    7 address: 0x107bbecc4 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000107bbecc4 Adobe Photoshop 2022 + 84667588'
    8 address: 0x1051e4734 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x00000001051e4734 Adobe Photoshop 2022 + 40781620'
    9 address: 0x1051e24f0 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x00000001051e24f0 Adobe Photoshop 2022 + 40772848'
    10 address: 0x1051dff54 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x00000001051dff54 Adobe Photoshop 2022 + 40763220'
    11 address: 0x1051ca2f4 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x00000001051ca2f4 Adobe Photoshop 2022 + 40674036'
    12 address: 0x1051ca420 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x00000001051ca420 Adobe Photoshop 2022 + 40674336'
    13 address: 0x1050db680 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x00000001050db680 Adobe Photoshop 2022 + 39696000'
    14 address: 0x1a05264f8 base: 0x1a00bc000 module name: 'AppKit' symbol info: '14 AppKit 0x00000001a05264f8 -[NSApplication _handleEvent:] + 76'
    15 address: 0x1a00ee278 base: 0x1a00bc000 module name: 'AppKit' symbol info: '15 AppKit 0x00000001a00ee278 -[NSApplication run] + 636'
    16 address: 0x1050dc0e8 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x00000001050dc0e8 Adobe Photoshop 2022 + 39698664'
    17 address: 0x1050de818 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x00000001050de818 Adobe Photoshop 2022 + 39708696'
    18 address: 0x1051cac8c base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x00000001051cac8c Adobe Photoshop 2022 + 40676492'
    19 address: 0x107b17f80 base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x0000000107b17f80 Adobe Photoshop 2022 + 83984256'
    20 address: 0x102b05ffc base: 0x102b00000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x0000000102b05ffc Adobe Photoshop 2022 + 24572'
    21 address: 0x10bbad08c module name: '<unknown module>' symbol info: '21 dyld 0x000000010bbad08c start + 520'

     

    A
    Aman22832018d4ot
    Participant
    May 26, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF7A838D822 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7A667E044 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7A667D669 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7A5B36A34 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7A5B36841 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7A5B368F1 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7A5B36861 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7A5B445CD base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7A66BE7F5 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7A66C1778 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7A66C115A base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7A66A1E09 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7A40E3548 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7A40E35E6 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7A40D6BCF base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7A40ED741 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7A43A34E7 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7A40D95DE base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7A433B1D2 base: 0x00007FF7A3AF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF816BB54E0 base: 0x00007FF816BA0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF8186E485B base: 0x00007FF8186E0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    C
    CACP123
    Participant
    May 25, 2022

    I'm getting errors such as this when opening images that are 1080p to 4k resolution. Sometimes they will not open and the viewer will show the preview. Other times the Canvas will show the image but when you zoom / move layer the program will have a burn-in effect on every zoom. Not sure why PS is havingt his issue for several updates.

     

    Have the latested Nvidia Game Ready and Studio Driver. 05/25/2022. with NVIDIA GeForce GTX 1650 and AMD Ryzen 5 5600H CPU / 8gb 3200 MHz ram.

     

    Error:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF70AA6D822 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF708D5E044 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF708D5D669 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF708216A34 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF708216841 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7082168F1 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF708216861 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7082245CD base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF708D9E7F5 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF708DA1778 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF708DA115A base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF708D81E09 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7067C3548 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7067C35E6 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7067B6BCF base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7067CD741 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF706A834E7 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7067B95DE base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF706A1B1D2 base: 0x00007FF7061D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF84C967034 base: 0x00007FF84C950000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF84DD62651 base: 0x00007FF84DD10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    P
    PropTech Part24599003z1kh
    Participant
    May 25, 2022

    Photoshop Error information
    Code: -1
    Text: en raison d'une erreur du programme
    Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x1081914f0 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010819152c Adobe Photoshop 2022 + 85886252'
    1 address: 0x105bea034 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000105bea034 Adobe Photoshop 2022 + 46403636'
    2 address: 0x105bea281 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000105bea281 Adobe Photoshop 2022 + 46404225'
    3 address: 0x108a2f923 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000108a2f923 Adobe Photoshop 2022 + 94923043'
    4 address: 0x108a2f8f9 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000108a2f8f9 Adobe Photoshop 2022 + 94923001'
    5 address: 0x108a2f8e9 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000108a2f8e9 Adobe Photoshop 2022 + 94922985'
    6 address: 0x108a2f8d9 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000108a2f8d9 Adobe Photoshop 2022 + 94922969'
    7 address: 0x108a2f89d base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000108a2f89d Adobe Photoshop 2022 + 94922909'
    8 address: 0x105be700b base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000105be700b Adobe Photoshop 2022 + 46391307'
    9 address: 0x105be4c55 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000105be4c55 Adobe Photoshop 2022 + 46382165'
    10 address: 0x105be223b base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000105be223b Adobe Photoshop 2022 + 46371387'
    11 address: 0x105bcc418 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000105bcc418 Adobe Photoshop 2022 + 46281752'
    12 address: 0x105bcc52a base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000105bcc52a Adobe Photoshop 2022 + 46282026'
    13 address: 0x105ad8440 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000105ad8440 Adobe Photoshop 2022 + 45282368'
    14 address: 0x7ff809b4a8db base: 0x7ff8096e4000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff809b4a8db -[NSApplication _handleEvent:] + 65'
    15 address: 0x7ff8097132ce base: 0x7ff8096e4000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff8097132ce -[NSApplication run] + 623'
    16 address: 0x105ad8f42 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x0000000105ad8f42 Adobe Photoshop 2022 + 45285186'
    17 address: 0x105adb736 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000105adb736 Adobe Photoshop 2022 + 45295414'
    18 address: 0x105bccd6c base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000105bccd6c Adobe Photoshop 2022 + 46284140'
    19 address: 0x10897ef99 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010897ef99 Adobe Photoshop 2022 + 94199705'
    20 address: 0x102fac9c2 base: 0x102fa9000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x0000000102fac9c2 Adobe Photoshop 2022 + 14786'
    21 address: 0x10f0f851e module name: '<unknown module>' symbol info: '21 dyld 0x000000010f0f851e start + 462'

     

    R
    rogery74074530
    Participant
    May 25, 2022

    Photoshop Error information
    Code: -1
    Text: porque ha habido un error de programa
    Message: No se ha podido cumplir porque ha habido un error de programa.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF7F934D822 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7F763E044 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7F763D669 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7F6AF6A34 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7F6AF6841 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7F6AF68F1 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7F6AF6861 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7F6B045CD base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7F767E7F5 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7F7681778 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7F768115A base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7F7661E09 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7F50A3548 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7F50A35E6 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7F5096BCF base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7F50AD741 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7F53634E7 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7F50995DE base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7F52FB1D2 base: 0x00007FF7F4AB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF91A1F7034 base: 0x00007FF91A1E0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF91A6A2651 base: 0x00007FF91A650000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    Daniele245933797jf3
    Participant
    May 25, 2022

    Photoshop Error information
    Code: -1
    Text: poiché si è verificato un errore del programma
    Message: Impossibile completare la richiesta poiché si è verificato un errore del programma.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF7D0F6D822 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7CF25E044 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7CF25D669 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7CE716A34 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7CE716841 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7CE7168F1 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7CE716861 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7CE7245CD base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7CF29E7F5 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7CF2A1778 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7CF2A115A base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7CF281E09 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7CCCC3548 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7CCCC35E6 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7CCCB6BCF base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7CCCCD741 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7CCF834E7 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7CCCB95DE base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7CCF1B1D2 base: 0x00007FF7CC6D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFA897954E0 base: 0x00007FFA89780000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFA8A96485B base: 0x00007FFA8A960000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    ben_aspire
    ben_aspire
    Participant
    May 24, 2022

    Hey all. Been working in this file for a month now. It's just a thumbnail file where I change the text. But today, every time I try to change the text I get this. None of the troubleshooting works on the "Learn how to fix this" page. I've updated, rolled back, reinstalled, updated graphic drivers, everything. Any help?

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF7D17DD822 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7CFACE044 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7CFACD669 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7CEF86A34 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7CEF86841 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7CEF868F1 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7CEF86861 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7CEF945CD base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7CFB0E7F5 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7CFB11778 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7CFB1115A base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7CFAF1E09 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7CD533548 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7CD5335E6 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7CD526BCF base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7CD53D741 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7CD7F34E7 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7CD5295DE base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7CD78B1D2 base: 0x00007FF7CCF40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF1AF97034 base: 0x00007FFF1AF80000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF1B422651 base: 0x00007FFF1B3D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    R
    rubensd50159074
    Participant
    May 23, 2022

    Photoshop Error information
    Code: -1
    Text: devido a erro no programa
    Message: Não foi possível completar o seu pedido devido a erro no programa.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF7D80DD822 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7D63CE044 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7D63CD669 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7D5886A34 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7D5886841 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7D58868F1 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7D5886861 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7D58945CD base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7D640E7F5 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7D6411778 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7D641115A base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7D63F1E09 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7D3E33548 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7D3E335E6 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7D3E26BCF base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7D3E3D741 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7D40F34E7 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7D3E295DE base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7D408B1D2 base: 0x00007FF7D3840000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF81F377034 base: 0x00007FF81F360000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF8207E2651 base: 0x00007FF820790000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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