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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247950 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    N
    NW24565124ri11
    Participant
    May 23, 2022

    Photoshop Error information

    Code: -1

    Text: 프로그램 오류로 인하여

    Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.

    Stack:

    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44

    0 address: 0x1051deb58 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x00000001051deb88 Adobe Photoshop 2022 + 76737416'

    1 address: 0x102f96ef4 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x0000000102f96ef4 Adobe Photoshop 2022 + 40791796'

    2 address: 0x102f97134 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x0000000102f97134 Adobe Photoshop 2022 + 40792372'

    3 address: 0x10596ed84 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x000000010596ed84 Adobe Photoshop 2022 + 84667780'

    4 address: 0x10596ed60 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x000000010596ed60 Adobe Photoshop 2022 + 84667744'

    5 address: 0x10596ed54 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x000000010596ed54 Adobe Photoshop 2022 + 84667732'

    6 address: 0x10596ed48 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010596ed48 Adobe Photoshop 2022 + 84667720'

    7 address: 0x10596ecc4 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x000000010596ecc4 Adobe Photoshop 2022 + 84667588'

    8 address: 0x102f94734 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x0000000102f94734 Adobe Photoshop 2022 + 40781620'

    9 address: 0x102f924f0 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x0000000102f924f0 Adobe Photoshop 2022 + 40772848'

    10 address: 0x102f8ff54 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x0000000102f8ff54 Adobe Photoshop 2022 + 40763220'

    11 address: 0x102f7a2f4 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x0000000102f7a2f4 Adobe Photoshop 2022 + 40674036'

    12 address: 0x102f7a420 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x0000000102f7a420 Adobe Photoshop 2022 + 40674336'

    13 address: 0x102e8b680 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x0000000102e8b680 Adobe Photoshop 2022 + 39696000'

    14 address: 0x196be24f8 base: 0x196778000 module name: 'AppKit' symbol info: '14  AppKit                              0x0000000196be24f8 -[NSApplication _handleEvent:] + 76'

    15 address: 0x1967aa278 base: 0x196778000 module name: 'AppKit' symbol info: '15  AppKit                              0x00000001967aa278 -[NSApplication run] + 636'

    16 address: 0x102e8c0e8 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '16  Adobe Photoshop 2022                0x0000000102e8c0e8 Adobe Photoshop 2022 + 39698664'

    17 address: 0x102e8e818 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x0000000102e8e818 Adobe Photoshop 2022 + 39708696'

    18 address: 0x102f7ac8c base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x0000000102f7ac8c Adobe Photoshop 2022 + 40676492'

    19 address: 0x1058c7f80 base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x00000001058c7f80 Adobe Photoshop 2022 + 83984256'

    20 address: 0x1008b5ffc base: 0x1008b0000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x00000001008b5ffc Adobe Photoshop 2022 + 24572'

    21 address: 0x10972908c module name: '<unknown module>' symbol info: '21  dyld                                0x000000010972908c start + 520'

    wikm@wiktel
    wikm@wiktel
    Participant
    May 23, 2022

    This all started when I installed my company's fonts.  They may be old, but that shouldn't start PS on a downward spiral... one would think.

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF76F23D822 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF76D52E044 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF76D52D669 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF76C9E6A34 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF76C9E6841 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF76C9E68F1 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF76C9E6861 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF76C9F45CD base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF76D56E7F5 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF76D571778 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF76D57115A base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF76D551E09 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF76AF93548 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF76AF935E6 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF76AF86BCF base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF76AF9D741 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF76B2534E7 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF76AF895DE base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF76B1EB1D2 base: 0x00007FF76A9A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFFA11654E0 base: 0x00007FFFA1150000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFFA24E485B base: 0x00007FFFA24E0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    L
    Lucas24558359fa5k
    Participant
    May 23, 2022

    whenever i try to add a photo in, i get "could not complete your request because of a program error" i did the plugin and this is what i got

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF7C69DD822 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7C4CCE044 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7C4CCD669 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7C4186A34 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7C4186841 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7C41868F1 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7C4186861 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7C41945CD base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7C4D0E7F5 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7C4D11778 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7C4D1115A base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7C4CF1E09 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7C2733548 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7C27335E6 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7C2726BCF base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7C273D741 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7C29F34E7 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7C27295DE base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7C298B1D2 base: 0x00007FF7C2140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFFF4AE54E0 base: 0x00007FFFF4AD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFFF56C485B base: 0x00007FFFF56C0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    ms.motley2
    Participant
    May 19, 2022

    It's May 2022 and I am still getting a program error message when saving files which is extremely frustating. This issue is slowing down my workflow speed during wedding season!!!  Please FIX IT soon. 

     

    Photoshop Error information
    Code: -20
    Text: because of a disk error
    Message: Could not save “DSC_4063.jpg” because of a disk error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x10f6a94f0 base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x000000010f6a952c Adobe Photoshop 2022 + 85886252'
    1 address: 0x10d102034 base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x000000010d102034 Adobe Photoshop 2022 + 46403636'
    2 address: 0x10d102444 base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x000000010d102444 Adobe Photoshop 2022 + 46404676'
    3 address: 0x10c942394 base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x000000010c942394 Adobe Photoshop 2022 + 38278036'
    4 address: 0x10c06c4d3 base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x000000010c06c4d3 Adobe Photoshop 2022 + 29013203'
    5 address: 0x10d0fa23b base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x000000010d0fa23b Adobe Photoshop 2022 + 46371387'
    6 address: 0x10d0e4418 base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x000000010d0e4418 Adobe Photoshop 2022 + 46281752'
    7 address: 0x10d0e452a base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x000000010d0e452a Adobe Photoshop 2022 + 46282026'
    8 address: 0x10cff0440 base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x000000010cff0440 Adobe Photoshop 2022 + 45282368'
    9 address: 0x7fff32d815bf base: 0x7fff32d50000 module name: 'AppKit' symbol info: '9   AppKit                              0x00007fff32d815bf -[NSApplication run] + 707'
    10 address: 0x10cff0f42 base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x000000010cff0f42 Adobe Photoshop 2022 + 45285186'
    11 address: 0x10cff3736 base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x000000010cff3736 Adobe Photoshop 2022 + 45295414'
    12 address: 0x10d0e4d6c base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x000000010d0e4d6c Adobe Photoshop 2022 + 46284140'
    13 address: 0x10fe96f99 base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x000000010fe96f99 Adobe Photoshop 2022 + 94199705'
    14 address: 0x10a4c49c2 base: 0x10a4c1000 module name: 'Adobe Photoshop 2022' symbol info: '14  Adobe Photoshop 2022                0x000000010a4c49c2 Adobe Photoshop 2022 + 14786'
    15 address: 0x7fff6fd14cc9 base: 0x7fff6fcfa000 module name: 'libdyld.dylib' symbol info: '15  libdyld.dylib                       0x00007fff6fd14cc9 start + 1'
    A
    Alexander245223093t3c
    Participant
    May 19, 2022

    Trying this out I guess. Continuously get this when trying to follow an actual tutorial for PS 2022

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Field Blur command because of a program error.
    Stack:

     

    A
    Atef22276292hacg
    Participant
    May 18, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF6FBE0D822 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6FA0FE044 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6FA0FD669 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6F95B6A34 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6F95B6841 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6F95B68F1 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6F95B6861 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6F95C45CD base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6FA13E7F5 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6FA141778 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6FA14115A base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6FA121E09 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6F7B63548 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6F7B635E6 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6F7B56BCF base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6F7B6D741 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6F7E234E7 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6F7B595DE base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6F7DBB1D2 base: 0x00007FF6F7570000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC5BFC7034 base: 0x00007FFC5BFB0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC5D7C2651 base: 0x00007FFC5D770000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    1
    1amaysing
    Participant
    May 14, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF673E3D822 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF67212E044 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF67212D669 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6715E6A34 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6715E6841 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6715E68F1 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6715E6861 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6715F45CD base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF67216E7F5 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF672171778 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF67217115A base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF672151E09 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF66FB93548 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF66FB935E6 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF66FB86BCF base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF66FB9D741 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF66FE534E7 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF66FB895DE base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF66FDEB1D2 base: 0x00007FF66F5A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF363C7034 base: 0x00007FFF363B0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF37202651 base: 0x00007FFF371B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    S
    SteeleEditing
    Participant
    May 13, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF744F7D822 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF74326E044 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF74326D669 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF742726A34 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF742726841 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7427268F1 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF742726861 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7427345CD base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7432AE7F5 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7432B1778 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7432B115A base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF743291E09 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF740CD3548 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF740CD35E6 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF740CC6BCF base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF740CDD741 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF740F934E7 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF740CC95DE base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF740F2B1D2 base: 0x00007FF7406E0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFD40707034 base: 0x00007FFD406F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFD41482651 base: 0x00007FFD41430000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    C
    campyphotos
    Participating Frequently
    May 12, 2022

    I wasn't having any problems, then I updated to 23.3.2 today and now in Photoshop I can't select the sky due to a program error, fixed all permissions, followed the program error diagnostics and below is the error log:

    Hope you can help. I'm on a deadline and this is taking so much time, now I have to revert to the older version until it's fixed. Wish I hadn't taken the time to update today! The selection tools have speeded up my processing so much. Frustrating that the update seems to have broken these helpful tools. 

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x10db284f0 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010db2852c Adobe Photoshop 2022 + 85886252'
    1 address: 0x10b581034 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010b581034 Adobe Photoshop 2022 + 46403636'
    2 address: 0x10b581281 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010b581281 Adobe Photoshop 2022 + 46404225'
    3 address: 0x10e3c6923 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010e3c6923 Adobe Photoshop 2022 + 94923043'
    4 address: 0x10e3c68f9 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010e3c68f9 Adobe Photoshop 2022 + 94923001'
    5 address: 0x10e3c68e9 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010e3c68e9 Adobe Photoshop 2022 + 94922985'
    6 address: 0x10e3c68d9 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010e3c68d9 Adobe Photoshop 2022 + 94922969'
    7 address: 0x10e3c689d base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010e3c689d Adobe Photoshop 2022 + 94922909'
    8 address: 0x10b57e00b base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010b57e00b Adobe Photoshop 2022 + 46391307'
    9 address: 0x10b57bc55 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010b57bc55 Adobe Photoshop 2022 + 46382165'
    10 address: 0x10b57923b base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010b57923b Adobe Photoshop 2022 + 46371387'
    11 address: 0x10b563418 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010b563418 Adobe Photoshop 2022 + 46281752'
    12 address: 0x10b56352a base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010b56352a Adobe Photoshop 2022 + 46282026'
    13 address: 0x10b46f440 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010b46f440 Adobe Photoshop 2022 + 45282368'
    14 address: 0x7ff8131978db base: 0x7ff812d31000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff8131978db -[NSApplication _handleEvent:] + 65'
    15 address: 0x7ff812d602ce base: 0x7ff812d31000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff812d602ce -[NSApplication run] + 623'
    16 address: 0x10b46ff42 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x000000010b46ff42 Adobe Photoshop 2022 + 45285186'
    17 address: 0x10b472736 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010b472736 Adobe Photoshop 2022 + 45295414'
    18 address: 0x10b563d6c base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010b563d6c Adobe Photoshop 2022 + 46284140'
    19 address: 0x10e315f99 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010e315f99 Adobe Photoshop 2022 + 94199705'
    20 address: 0x1089439c2 base: 0x108940000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x00000001089439c2 Adobe Photoshop 2022 + 14786'
    21 address: 0x112f4a51e module name: '<unknown module>' symbol info: '21 dyld 0x0000000112f4a51e start + 462'

     

    C
    campyphotos
    Participating Frequently
    May 12, 2022

    Additional info: PANORAMA SELECT SKY ISSUE:

    What's really weird is that the problem is occurring on a panorama that was saved as a PSD file - I was trying to select the sky on the top layer.  So, then I duplicated the file, flattened it, and tried again - same issue. But when I opened up a Tiff that was one of the regular sized files used to make the panorama, I had no problem selecting the sky. Why would the panorama be any different? In fact, there's only a smidgen of sky in the file that worked whereas in the panorama there is a large and distinct, mostly blue, swath of sky. Very strange.

     

    I opened a dng panorama and got the same Program Error so it seems to be an issue with panoramic images. 

     

    I am sure that when I initially worked on this image - just the other day with the earlier version of PS, I had no trouble selecting the sky.  Help please!

    C
    Clarisse24426675g12n
    Participant
    May 12, 2022

    Photoshop ver 23.3.2

     

    Photoshop Error information
    Code: -1
    Text: en raison d'une erreur du programme
    Message: Impossible d'exécuter la commande Ciel en raison d'une erreur du programme.
    Stack:

     

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