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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247953 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    A
    asd24424626hfi8
    Participant
    May 12, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.0.0 20211013.r.36 623993d
    0 address: 0x00007FF628F3EFD2 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6273205F4 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF62731FB49 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF626711734 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6267111C1 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF626711261 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6267111E1 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF62671D6DD base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF627366AE5 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6273695A8 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF627368FDB base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF62733FC59 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF624D04319 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF624D043B6 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF624CF7C68 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF624D0E831 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF624FB86B2 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF624CFA362 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF624F5A902 base: 0x00007FF6247E0000 module name: 'photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC2BA154E0 base: 0x00007FFC2BA00000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC2D50485B base: 0x00007FFC2D500000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    F
    Fola222222_.
    Participant
    May 11, 2022

    Hi

     

    I'm having issues opening up photoshop on my HP Pavilion Gaming Laptop. It opens initially but then when I pick a picture to edit and add text to that's when the problems start and I have tried uninstalling it, updating, backdating, clearing the cache and none of these troubleshooting methods have worked. The strangest part is that Lightroom and Premiere Pro still work but not Photoshop and it's quite confusing.

     

    Is there a way to fix this? I mainly use photoshop to edit my YouTube thumbnails and it's affecting my content

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.2 20220503.r.458 d8a9c44
    0 address: 0x00007FF7A5D2D822 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7A401E044 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7A401D669 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7A34D6A34 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7A34D6841 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7A34D68F1 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7A34D6861 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7A34E45CD base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7A405E7F5 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7A4061778 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7A406115A base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7A4041E09 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7A1A83548 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7A1A835E6 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7A1A76BCF base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7A1A8D741 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7A1D434E7 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7A1A795DE base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7A1CDB1D2 base: 0x00007FF7A1490000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFDA0257034 base: 0x00007FFDA0240000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFDA1C82651 base: 0x00007FFDA1C30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    P
    Parker24360810tj7v
    Participant
    May 8, 2022

    Photoshop Error information

    Code: -1

    Text: because of a program error

    Message: Could not complete your request because of a program error.

    Stack:

    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c

    0             address: 0x00007FF7EBC4C0C2   base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.

    1             address: 0x00007FF7E9F3C8F4    base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    2             address: 0x00007FF7E9F3BF19    base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    3             address: 0x00007FF7E93F59D4   base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    4             address: 0x00007FF7E93F52D1   base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    5             address: 0x00007FF7E93F5501    base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    6             address: 0x00007FF7E93F52F1    base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    7             address: 0x00007FF7E940324D   base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    8             address: 0x00007FF7E9F7D0A5   base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    9             address: 0x00007FF7E9F80028    base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    10           address: 0x00007FF7E9F7FA0A   base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    11           address: 0x00007FF7E9F606B9    base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    12           address: 0x00007FF7E79A34F8   base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    13           address: 0x00007FF7E79A3596   base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    14           address: 0x00007FF7E7996B7F    base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    15           address: 0x00007FF7E79AD6F1   base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    16           address: 0x00007FF7E7C633C7   base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

    17           address: 0x00007FF7E799958E    base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    18           address: 0x00007FF7E7BFB182   base: 0x00007FF7E73B0000         module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

    19           address: 0x00007FF88DF27034   base: 0x00007FF88DF10000         module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.

    20           address: 0x00007FF88EC42651   base: 0x00007FF88EBF0000         module name: 'ntdll.dll'               symbol: RtlUserThreadStart:-1 in n.a.

     

    R
    Riley22388583rnlw
    Participant
    May 7, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    M
    Marcos Fonruge
    Participating Frequently
    May 6, 2022

    I'm having several errors when resizing. Most of times the resize does work BUT corrupts all the image, deform it, or simply repeat the pixels fomr the border.

    Another times, a message error appears and does nothing.

    This is the report of the plugin:

    Photoshop Error information
    Code: -1
    Text: porque ha habido un error de programa
    Message: No se ha podido completar el comando Tamaño de imagen porque ha habido un error de programa.
    Stack:
    Adobe Photoshop 23.3.0 20220405.r.394 3413e05
    0 address: 0x105487774 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x00000001054877a4 Adobe Photoshop 2022 + 76724132'
    1 address: 0x10323fb1c base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010323fb1c Adobe Photoshop 2022 + 40778524'
    2 address: 0x10323fd5c base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010323fd5c Adobe Photoshop 2022 + 40779100'
    3 address: 0x10323e28c base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010323e28c Adobe Photoshop 2022 + 40772236'
    4 address: 0x100f07bbc base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000100f07bbc Adobe Photoshop 2022 + 3849148'
    5 address: 0x100f0765c base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000100f0765c Adobe Photoshop 2022 + 3847772'
    6 address: 0x100f07d30 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000100f07d30 Adobe Photoshop 2022 + 3849520'
    7 address: 0x101bc9130 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000101bc9130 Adobe Photoshop 2022 + 17223984'
    8 address: 0x1024e1bf8 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x00000001024e1bf8 Adobe Photoshop 2022 + 26762232'
    9 address: 0x1024e28e0 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x00000001024e28e0 Adobe Photoshop 2022 + 26765536'
    10 address: 0x1024e6160 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x00000001024e6160 Adobe Photoshop 2022 + 26780000'
    11 address: 0x1015f49b4 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x00000001015f49b4 Adobe Photoshop 2022 + 11110836'
    12 address: 0x1015f6280 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x00000001015f6280 Adobe Photoshop 2022 + 11117184'
    13 address: 0x1015f82bc base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x00000001015f82bc Adobe Photoshop 2022 + 11125436'
    14 address: 0x1015faf60 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x00000001015faf60 Adobe Photoshop 2022 + 11136864'
    15 address: 0x1015fbda8 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x00000001015fbda8 Adobe Photoshop 2022 + 11140520'
    16 address: 0x1015fd52c base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x00000001015fd52c Adobe Photoshop 2022 + 11146540'
    17 address: 0x1024f1b8c base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x00000001024f1b8c Adobe Photoshop 2022 + 26827660'
    18 address: 0x1024f8044 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x00000001024f8044 Adobe Photoshop 2022 + 26853444'
    19 address: 0x1024f8124 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x00000001024f8124 Adobe Photoshop 2022 + 26853668'
    20 address: 0x10299c950 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010299c950 Adobe Photoshop 2022 + 31721808'
    21 address: 0x103191270 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x0000000103191270 Adobe Photoshop 2022 + 40063600'
    22 address: 0x1031e66b4 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '22 Adobe Photoshop 2022 0x00000001031e66b4 Adobe Photoshop 2022 + 40412852'
    23 address: 0x1031eeafc base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '23 Adobe Photoshop 2022 0x00000001031eeafc Adobe Photoshop 2022 + 40446716'
    24 address: 0x1032221c4 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '24 Adobe Photoshop 2022 0x00000001032221c4 Adobe Photoshop 2022 + 40657348'
    25 address: 0x10318f740 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '25 Adobe Photoshop 2022 0x000000010318f740 Adobe Photoshop 2022 + 40056640'
    26 address: 0x10317fbb8 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '26 Adobe Photoshop 2022 0x000000010317fbb8 Adobe Photoshop 2022 + 39992248'
    27 address: 0x103238b7c base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '27 Adobe Photoshop 2022 0x0000000103238b7c Adobe Photoshop 2022 + 40749948'
    28 address: 0x103222f1c base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '28 Adobe Photoshop 2022 0x0000000103222f1c Adobe Photoshop 2022 + 40660764'
    29 address: 0x103223048 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '29 Adobe Photoshop 2022 0x0000000103223048 Adobe Photoshop 2022 + 40661064'
    30 address: 0x1031342a8 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '30 Adobe Photoshop 2022 0x00000001031342a8 Adobe Photoshop 2022 + 39682728'
    31 address: 0x187a6059c base: 0x1875f7000 module name: 'AppKit' symbol info: '31 AppKit 0x0000000187a6059c -[NSApplication _handleEvent:] + 76'
    32 address: 0x1876295cc base: 0x1875f7000 module name: 'AppKit' symbol info: '32 AppKit 0x00000001876295cc -[NSApplication run] + 636'
    33 address: 0x103134d10 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '33 Adobe Photoshop 2022 0x0000000103134d10 Adobe Photoshop 2022 + 39685392'
    34 address: 0x103137440 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '34 Adobe Photoshop 2022 0x0000000103137440 Adobe Photoshop 2022 + 39695424'
    35 address: 0x1032238b4 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '35 Adobe Photoshop 2022 0x00000001032238b4 Adobe Photoshop 2022 + 40663220'
    36 address: 0x105b70058 base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '36 Adobe Photoshop 2022 0x0000000105b70058 Adobe Photoshop 2022 + 83968088'
    37 address: 0x100b5f87c base: 0x100b5c000 module name: 'Adobe Photoshop 2022' symbol info: '37 Adobe Photoshop 2022 0x0000000100b5f87c Adobe Photoshop 2022 + 14460'
    38 address: 0x109cf50f4 module name: '<unknown module>' symbol info: '38 dyld 0x0000000109cf50f4 start + 520'

     

    W
    walker and climber
    Participating Frequently
    May 7, 2022
    Photoshop is a very complex software program. My advice from past experience is to start fresh. Trying to track down an error can take hours assuming you are looking in the correct location. Delete the existing program and install the latest version from the creative cloud desktop. Be aware that the latest version no longer supports anti shake blur or 3D design. This should solve the problem provided there are no system bugs in the previously written Photoshop system files. If this is the case these files would need to be deleted. Photoshop would then rewrite these files on a fresh installation.
    Good luck Justin

    Sent from my iPad
    F
    françoisl14453090
    Participant
    May 6, 2022

    Photoshop Error information
    Code: -1
    Text: en raison d'une erreur du programme
    Message: Impossible d'exécuter la commande Importer et incorporer en raison d'une erreur du programme.
    Stack:

     

    성철박17330071
    성철박17330071
    Participant
    May 4, 2022

    Photoshop Error information
    Code: -1
    Text: 프로그램 오류로 인하여
    Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF63E91C0C2 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF63CC0C8F4 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF63CC0BF19 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF63C0C59D4 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF63C0C52D1 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF63C0C5501 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF63C0C52F1 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF63C0D324D base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF63CC4D0A5 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF63CC50028 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF63CC4FA0A base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF63CC306B9 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF63A6734F8 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF63A673596 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF63A666B7F base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF63A67D6F1 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF63A9333C7 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF63A66958E base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF63A8CB182 base: 0x00007FF63A080000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFB5AF27034 base: 0x00007FFB5AF10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFB5B142651 base: 0x00007FFB5B0F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

     

     

    help.....

    D
    defaultt6q3zzieytcz
    Participant
    May 2, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not open “giftcar.psd” because of a program error.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF6E72EC0C2 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6E55DC8F4 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6E55DBF19 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6E55DDD9A base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6E404171E base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6E55DDDF9 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6E55DCB60 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6E465B50B base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6E465E12C base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6E4C52EF8 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6E431A897 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6E431A693 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6E431A104 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF6E3767A41 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6E346A2AC base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    15 address: 0x00007FF6E306382E base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6E3A2F2AE base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    17 address: 0x00007FF6E569143F base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    18 address: 0x00007FF6E55FF26F base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    19 address: 0x00007FF6E55FAD74 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    20 address: 0x00007FF6E5644181 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    21 address: 0x00007FF6E5643955 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    22 address: 0x00007FF6E561FA0A base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    23 address: 0x00007FF6E56006B9 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    24 address: 0x00007FF6E30434F8 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    25 address: 0x00007FF6E3043596 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    26 address: 0x00007FF6E3037463 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    27 address: 0x00007FF6E304D6F1 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    28 address: 0x00007FF6E33033C7 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    29 address: 0x00007FF6E303958E base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    30 address: 0x00007FF6E329B182 base: 0x00007FF6E2A50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    31 address: 0x00007FFB46907034 base: 0x00007FFB468F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    32 address: 0x00007FFB47362651 base: 0x00007FFB47310000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    ChadBaugher
    ChadBaugher
    Participant
    May 2, 2022

    this is my error

     

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF7C8B4C0C2 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7C6E3C8F4 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7C6E3BF19 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7C62F59D4 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7C62F52D1 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7C62F5501 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7C62F52F1 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7C630324D base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7C6E7D0A5 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7C6E80028 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7C6E7FA0A base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7C6E606B9 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7C48A34F8 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7C48A3596 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7C4896B7F base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7C48AD6F1 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7C4B633C7 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7C489958E base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7C4AFB182 base: 0x00007FF7C42B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFB969D54E0 base: 0x00007FFB969C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFB9820485B base: 0x00007FFB98200000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    A
    Asher Belangia
    Participant
    May 2, 2022

    Photoshop is continuing to issue errors whenever I attempt to embed png's and jpg's

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.3.1 20220419.r.426 4d24a4c
    0 address: 0x00007FF6FCFCC0C2 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6FB2BC8F4 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6FB2BBF19 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6FA7759D4 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6FA7752D1 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6FA775501 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6FA7752F1 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6FA78324D base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6FB2FD0A5 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6FB300028 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6FB2FFA0A base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6FB2E06B9 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6F8D234F8 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6F8D23596 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6F8D16B7F base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6F8D2D6F1 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6F8FE33C7 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6F8D1958E base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6F8F7B182 base: 0x00007FF6F8730000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF84A6C54E0 base: 0x00007FF84A6B0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF84BE2485B base: 0x00007FF84BE20000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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