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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247983 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    C
    Cesar5E1D
    Participant
    March 12, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.2.1 20220222.r.303 eedc582
    0 address: 0x00007FF64F52D482 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF64D839B04 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF64D839129 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF64CD02894 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF64CD02321 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF64CD023C1 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF64CD02341 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF64CD0F68D base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF64D8807B5 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF64D883738 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF64D88311A base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF64D85D939 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF64B2B5BA8 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF64B2B5C46 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF64B2A9159 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF64B2BFDE1 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF64B574C32 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF64B2ABBCE base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF64B50CA62 base: 0x00007FF64ACB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFFB9AA54E0 base: 0x00007FFFB9A90000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFFBAA8485B base: 0x00007FFFBAA80000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    Megan23550823vfz9
    Participant
    March 12, 2022

    Hi all, I have updated version of photoshop and I am having error message when I try to use the quick select tool. Here are my stats:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.2.1 20220222.r.303 eedc582
    0 address: 0x00007FF739E8D482 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF738199B04 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF738199129 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF737662894 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF737662321 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7376623C1 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF737662341 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF73766F68D base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7381E07B5 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7381E3738 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7381E311A base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7381BD939 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF735C15BA8 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF735C15C46 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF735C09159 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF735C1FDE1 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF735ED4C32 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF735C0BBCE base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF735E6CA62 base: 0x00007FF735610000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFD5C8E7034 base: 0x00007FFD5C8D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFD5D0A2651 base: 0x00007FFD5D050000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    default27fesgw93am0
    Participant
    March 11, 2022

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:

     

    joão gabriela61351497
    joão gabriela61351497
    Participant
    March 9, 2022

    Photoshop is just absolutely unusable (too slow) despite nothing having changed with my setup and it used to work really fine.

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.6 20220204.r.749 810e0a0
    0 address: 0x00007FF672585D82 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF670A35EF4 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF670A35459 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF66FE901C4 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF66FE8FE01 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF66FE90021 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF66FE8FE21 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF66FE9C41D base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF670A78DD5 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF670A7B8A8 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF670A7B2EB base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF670A55209 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF66E4D6F39 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF66E4D6FD6 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF66E4CB145 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF66E4E12C1 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF66E76A155 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF66E4CCF1B base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF66E72A602 base: 0x00007FF66DFF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFFA22754E0 base: 0x00007FFFA2260000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFFA2DC485B base: 0x00007FFFA2DC0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    B
    bigysheep
    Participant
    March 8, 2022

    Hi all,
    everytime I try to use the blur-gallery I only got the message "Could not complete your request because of a program error."

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 23.0.0 20211013.r.36 623993d
    0 address: 0x00007FF6BA12EFD2 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6B85105F4 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6B850FB49 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6B7901734 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6B79011C1 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6B7901261 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6B79011E1 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6B790D6DD base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6B8556AE5 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6B85595A8 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6B8558FDB base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6B852FC59 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6B5EF4319 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6B5EF43B6 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6B5EE7C68 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6B5EFE831 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6B61A86B2 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6B5EEA362 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6B614A902 base: 0x00007FF6B59D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFA68337034 base: 0x00007FFA68320000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFA691A2651 base: 0x00007FFA69150000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    P
    PS-Guru
    Known Participant
    March 7, 2022

    I am running a script that intermittantly fails with an error: Could not compleate your request because of a program error. I can't figure out why it's failing. Can you tell from this diagnostic?

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.2.1 20220222.r.303 eedc582
    0 address: 0x10925dffc base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x000000010925e02c Adobe Photoshop 2022 + 76668972'
    1 address: 0x106fec224 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x0000000106fec224 Adobe Photoshop 2022 + 40550948'
    2 address: 0x106fec464 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x0000000106fec464 Adobe Photoshop 2022 + 40551524'
    3 address: 0x1099bd14c base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x00000001099bd14c Adobe Photoshop 2022 + 84398412'
    4 address: 0x1099bd128 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x00000001099bd128 Adobe Photoshop 2022 + 84398376'
    5 address: 0x1099bd11c base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x00000001099bd11c Adobe Photoshop 2022 + 84398364'
    6 address: 0x1099bd110 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x00000001099bd110 Adobe Photoshop 2022 + 84398352'
    7 address: 0x1099bd08c base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x00000001099bd08c Adobe Photoshop 2022 + 84398220'
    8 address: 0x106fe9a64 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x0000000106fe9a64 Adobe Photoshop 2022 + 40540772'
    9 address: 0x106fe7820 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x0000000106fe7820 Adobe Photoshop 2022 + 40532000'
    10 address: 0x106fe5284 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x0000000106fe5284 Adobe Photoshop 2022 + 40522372'
    11 address: 0x106fcf6a0 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x0000000106fcf6a0 Adobe Photoshop 2022 + 40433312'
    12 address: 0x106fcf7c8 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x0000000106fcf7c8 Adobe Photoshop 2022 + 40433608'
    13 address: 0x106ed3428 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x0000000106ed3428 Adobe Photoshop 2022 + 39400488'
    14 address: 0x18f5a459c base: 0x18f13b000 module name: 'AppKit' symbol info: '14  AppKit                              0x000000018f5a459c -[NSApplication _handleEvent:] + 76'
    15 address: 0x18f16d5cc base: 0x18f13b000 module name: 'AppKit' symbol info: '15  AppKit                              0x000000018f16d5cc -[NSApplication run] + 636'
    16 address: 0x106ed3e90 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '16  Adobe Photoshop 2022                0x0000000106ed3e90 Adobe Photoshop 2022 + 39403152'
    17 address: 0x106ed65a4 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x0000000106ed65a4 Adobe Photoshop 2022 + 39413156'
    18 address: 0x106fd0000 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x0000000106fd0000 Adobe Photoshop 2022 + 40435712'
    19 address: 0x109915fc0 base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x0000000109915fc0 Adobe Photoshop 2022 + 83713984'
    20 address: 0x10494533c base: 0x104940000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x000000010494533c Adobe Photoshop 2022 + 21308'
    21 address: 0x10d7e10f4 module name: '<unknown module>' symbol info: '21  dyld                                0x000000010d7e10f4 start + 520'
     
    T
    Townsie
    Participant
    March 6, 2022

    trying to drag a jpg in like normal. get "program error" message that action can't be completed.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.2.1 20220222.r.303 eedc582
    0 address: 0x00007FF74D1ED482 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF74B4F9B04 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF74B4F9129 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF74A9C2894 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF74A9C2321 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF74A9C23C1 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF74A9C2341 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF74A9CF68D base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF74B5407B5 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF74B543738 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF74B54311A base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF74B51D939 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF748F75BA8 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF748F75C46 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF748F69159 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF748F7FDE1 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF749234C32 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF748F6BBCE base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7491CCA62 base: 0x00007FF748970000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFA5C907034 base: 0x00007FFA5C8F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFA5D7E2651 base: 0x00007FFA5D790000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    T
    Ted23456137q5w5
    Participant
    March 6, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.2.1 20220222.r.303 eedc582
    0 address: 0x00007FF6A4BAD482 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6A2EB9B04 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6A2EB9129 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6A2382894 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6A2382321 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6A23823C1 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6A2382341 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6A238F68D base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6A2F007B5 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6A2F03738 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6A2F0311A base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6A2EDD939 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6A0935BA8 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6A0935C46 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6A0929159 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6A093FDE1 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6A0BF4C32 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6A092BBCE base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6A0B8CA62 base: 0x00007FF6A0330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF9D38B7034 base: 0x00007FF9D38A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF9D5482651 base: 0x00007FF9D5430000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    T
    Tahmid23448134fge0
    Participant
    March 5, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.2.1 20220222.r.303 eedc582
    0 address: 0x00007FF66DF4D482 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF66C259B04 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF66C259129 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF66B722894 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF66B722321 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF66B7223C1 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF66B722341 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF66B72F68D base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF66C2A07B5 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF66C2A3738 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF66C2A311A base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF66C27D939 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF669CD5BA8 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF669CD5C46 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF669CC9159 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF669CDFDE1 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF669F94C32 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF669CCBBCE base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF669F2CA62 base: 0x00007FF6696D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC94907034 base: 0x00007FFC948F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC94DE2651 base: 0x00007FFC94D90000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    G
    glennb64046872
    Participant
    March 5, 2022

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “2022_updated_storefront3.psd” because of a program error.
    Stack:
    Adobe Photoshop 23.2.1 20220222.r.303 eedc582
    0 address: 0x11518c8b0 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000011518c8ec Adobe Photoshop 2022 + 86071532'
    1 address: 0x112b88364 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000112b88364 Adobe Photoshop 2022 + 46207844'
    2 address: 0x112b88774 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000112b88774 Adobe Photoshop 2022 + 46208884'
    3 address: 0x1123cd945 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x00000001123cd945 Adobe Photoshop 2022 + 38103365'
    4 address: 0x111b00383 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000111b00383 Adobe Photoshop 2022 + 28873603'
    5 address: 0x112b8056b base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000112b8056b Adobe Photoshop 2022 + 46175595'
    6 address: 0x112b6a778 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000112b6a778 Adobe Photoshop 2022 + 46086008'
    7 address: 0x112b6a884 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000112b6a884 Adobe Photoshop 2022 + 46086276'
    8 address: 0x112a671d0 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x0000000112a671d0 Adobe Photoshop 2022 + 45023696'
    9 address: 0x16e3bd485 base: 0x16e31d000 module name: 'Spaces' symbol info: '9 Spaces 0x000000016e3bd485 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    10 address: 0x7fff33cc15bf base: 0x7fff33c90000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff33cc15bf -[NSApplication run] + 707'
    11 address: 0x112a67cd2 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000112a67cd2 Adobe Photoshop 2022 + 45026514'
    12 address: 0x112a6a4b6 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000112a6a4b6 Adobe Photoshop 2022 + 45036726'
    13 address: 0x112b6b08c base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000112b6b08c Adobe Photoshop 2022 + 46088332'
    14 address: 0x115972ee9 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x0000000115972ee9 Adobe Photoshop 2022 + 94355177'
    15 address: 0x10ff7b402 base: 0x10ff77000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x000000010ff7b402 Adobe Photoshop 2022 + 17410'
    16 address: 0x7fff70c04cc9 base: 0x7fff70bea000 module name: 'libdyld.dylib' symbol info: '16 libdyld.dylib 0x00007fff70c04cc9 start + 1'
    17 address: 0x1 module name: '<unknown module>' symbol info: '17 ??? 0x0000000000000001 0x0 + 1'

     

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