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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247983 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    S
    Szymon23259419gp2x
    Participant
    March 24, 2022

    Photoshop Error information
    Code: -1
    Text: ponieważ wystąpił błąd programu
    Message: Nie można wykonać polecenia, ponieważ wystąpił błąd programu.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x00007FF62799D542 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF625CA9924 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF625CA8F49 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF625172694 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF625171FA1 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6251721C1 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF625171FC1 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF62517F46D base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF625CF0655 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF625CF35D8 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF625CF2FBA base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF625CCD759 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF623725AB8 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF623725B56 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF623719069 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF62372FCF1 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6239E4652 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF62371BADE base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF62397C982 base: 0x00007FF623120000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFB18BC7034 base: 0x00007FFB18BB0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFB18D02651 base: 0x00007FFB18CB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    MonikaSG
    Participant
    March 23, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x00007FF795C1D542 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF793F29924 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF793F28F49 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7933F2694 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7933F1FA1 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7933F21C1 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7933F1FC1 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7933FF46D base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF793F70655 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF793F735D8 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF793F72FBA base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF793F4D759 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7919A5AB8 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7919A5B56 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF791999069 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7919AFCF1 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF791C64652 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF79199BADE base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF791BFC982 base: 0x00007FF7913A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF95D4C7034 base: 0x00007FF95D4B0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF95F042651 base: 0x00007FF95EFF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    W
    WilliamBossle
    Participant
    March 23, 2022

    Não consigo abrir um PSD que tinha iniciado um projeto, aparece a mensagem "Não foi possivel abrir "nomedoarquivo.psd" devido a um erro do programa. Segue o código do Plugin

     

    Photoshop Error information
    Code: -1
    Text: devido a um erro de programa
    Message: Não foi possível abrir “FLYER - REVOADA DO CATARINA.psd” devido a um erro de programa.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x00007FF7C7CAD542 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7C5FB9924 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF7C5FB8F49 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF7C5FBADCA base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF7C4A3023E base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF7C5FBAE29 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF7C5FB9B90 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF7C5047BBB base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7C504A7DC base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7C5641668 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7C4D07877 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7C4D07674 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7C4D07184 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF7C415E231 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7C3E5B74C base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    15 address: 0x00007FF7C3A55E1E base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7C442107E base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    17 address: 0x00007FF7C607900F base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    18 address: 0x00007FF7C5FDC2EF base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    19 address: 0x00007FF7C5FD7DF4 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    20 address: 0x00007FF7C6027381 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    21 address: 0x00007FF7C6026B55 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    22 address: 0x00007FF7C6002FBA base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    23 address: 0x00007FF7C5FDD759 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    24 address: 0x00007FF7C3A35AB8 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    25 address: 0x00007FF7C3A35B56 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    26 address: 0x00007FF7C3A299A7 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    27 address: 0x00007FF7C3A3FCF1 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    28 address: 0x00007FF7C3CF4652 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    29 address: 0x00007FF7C3A2BADE base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    30 address: 0x00007FF7C3C8C982 base: 0x00007FF7C3430000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    31 address: 0x00007FFB267A54E0 base: 0x00007FFB26790000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    32 address: 0x00007FFB277C485B base: 0x00007FFB277C0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    S
    saraj70839769
    Participant
    March 21, 2022

    I am getting errors when trying to access fonts

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    J
    JayXsane
    Participant
    March 20, 2022
    Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
0	address: 0x00007FF7D839D542	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlListWalk:-1 in n.a.
1	address: 0x00007FF7D66A9924	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
2	address: 0x00007FF7D66A8F49	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
3	address: 0x00007FF7D5B72694	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
4	address: 0x00007FF7D5B71FA1	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
5	address: 0x00007FF7D5B721C1	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
6	address: 0x00007FF7D5B71FC1	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
7	address: 0x00007FF7D5B7F46D	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
8	address: 0x00007FF7D66F0655	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
9	address: 0x00007FF7D66F35D8	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
10	address: 0x00007FF7D66F2FBA	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
11	address: 0x00007FF7D66CD759	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
12	address: 0x00007FF7D4125AB8	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13	address: 0x00007FF7D4125B56	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14	address: 0x00007FF7D4119069	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15	address: 0x00007FF7D412FCF1	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16	address: 0x00007FF7D43E4652	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17	address: 0x00007FF7D411BADE	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18	address: 0x00007FF7D437C982	base: 0x00007FF7D3B20000	module name: 'Photoshop.exe'	 symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19	address: 0x00007FFA630B7034	base: 0x00007FFA630A0000	module name: 'KERNEL32.DLL'	 symbol: BaseThreadInitThunk:-1 in n.a.
20	address: 0x00007FFA648C2651	base: 0x00007FFA64870000	module name: 'ntdll.dll'	 symbol: RtlUserThreadStart:-1 in n.a.

    I don't know what's going on, but since upgrading to an RTX 3060, and getting 16GB of RAM, Photoshop has never worked. I'm simply trying to use an action to create a texture, on an 8K 1:1 300PPI image, which wasn't a problem when I had my old 1650 with 12GB of RAM. When I try to do it straight as an 8K image, it stops at "Lighting Effects" and crashes literally everything, including Windows 10 Pro. When I try to run the same action on a 4K image with 150PPI, it sometimes works/sometimes doesn't. When I try to upscale the 4K to an 8K image, I get a "program error".

    I've tried:

    • Adjusting the RAM (mainly because I often got an "insufficient RAM" error before somehow?)

    • Turning off my GFX in the Preferences > Performance but then some of the options I use are disabled.

    • Turning off Open CL.

    • Resetting my prefs.

    • Uninstall/Reinstall Photoshop

    • Uninstall/Reinstall Creative Cloud + all other Adobe programs

    • FRESH Install everything after power-uninstalling using ioBit.

    • Making sure all my drives are selected as Scratch Disks.

    • Cache is set to 4 or above.

     

    It's literally caused my entire OS to crash. I use dual-monitor, and sometimes one monitor stops working, or the other, or both. It's also caused (for some reason) my GFX Driver to completely crash forcing me to reboot.

     

    Any help would be greatly appreciated as I'm paying for the CC Suite every month, but if this keeps going I'm just switching to something like ClipStudio because I feel like for the hundreds of dollars I've put into this suite, it's not worth THIS much headache. 

    W
    Wagg-Foto
    Participant
    March 20, 2022

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x00007FF65012D542 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF64E439924 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF64E438F49 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF64D902694 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF64D901FA1 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF64D9021C1 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF64D901FC1 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF64D90F46D base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF64E480655 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF64E4835D8 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF64E482FBA base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF64E45D759 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF64BEB5AB8 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF64BEB5B56 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF64BEA9069 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF64BEBFCF1 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF64C174652 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF64BEABADE base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF64C10C982 base: 0x00007FF64B8B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFCBD327034 base: 0x00007FFCBD310000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFCBE0E2651 base: 0x00007FFCBE090000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    defaultegvrz7um0own
    Participant
    March 18, 2022

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not apply the Select and Mask workspace because of a program error.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x10d92fac0 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010d92fafc Adobe Photoshop 2022 + 86076156'
    1 address: 0x10b32b584 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010b32b584 Adobe Photoshop 2022 + 46212484'
    2 address: 0x10b32b7d1 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010b32b7d1 Adobe Photoshop 2022 + 46213073'
    3 address: 0x10b329925 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010b329925 Adobe Photoshop 2022 + 46205221'
    4 address: 0x10b32bbf2 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010b32bbf2 Adobe Photoshop 2022 + 46214130'
    5 address: 0x10a37a345 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010a37a345 Adobe Photoshop 2022 + 29758277'
    6 address: 0x109581ebe base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000109581ebe Adobe Photoshop 2022 + 15109822'
    7 address: 0x10957ddff base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010957ddff Adobe Photoshop 2022 + 15093247'
    8 address: 0x10957ef19 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010957ef19 Adobe Photoshop 2022 + 15097625'
    9 address: 0x10b0614a1 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010b0614a1 Adobe Photoshop 2022 + 43287713'
    10 address: 0x10b0455c5 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010b0455c5 Adobe Photoshop 2022 + 43173317'
    11 address: 0x10b04526f base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010b04526f Adobe Photoshop 2022 + 43172463'
    12 address: 0x10a5c83d2 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010a5c83d2 Adobe Photoshop 2022 + 32175058'
    13 address: 0x10b32378b base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010b32378b Adobe Photoshop 2022 + 46180235'
    14 address: 0x10b30d998 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x000000010b30d998 Adobe Photoshop 2022 + 46090648'
    15 address: 0x10b30daa4 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x000000010b30daa4 Adobe Photoshop 2022 + 46090916'
    16 address: 0x10b20a230 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x000000010b20a230 Adobe Photoshop 2022 + 45027888'
    17 address: 0x171c5c8c2 base: 0x171b9d000 module name: 'Spaces' symbol info: '17 Spaces 0x0000000171c5c8c2 _ZN3pga3cef14OSXBrowserView24HandleNSApplicationEventEP11objc_objectP13objc_selectorP7NSEventPFvS3_S5_S7_E + 1314'
    18 address: 0x171c3d471 base: 0x171b9d000 module name: 'Spaces' symbol info: '18 Spaces 0x0000000171c3d471 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 241'
    19 address: 0x7fff2366e7e1 base: 0x7fff231cf000 module name: 'AppKit' symbol info: '19 AppKit 0x00007fff2366e7e1 -[NSApplication _handleEvent:] + 65'
    20 address: 0x7fff231fe88e base: 0x7fff231cf000 module name: 'AppKit' symbol info: '20 AppKit 0x00007fff231fe88e -[NSApplication run] + 623'
    21 address: 0x10b20ad32 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x000000010b20ad32 Adobe Photoshop 2022 + 45030706'
    22 address: 0x10b20d516 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '22 Adobe Photoshop 2022 0x000000010b20d516 Adobe Photoshop 2022 + 45040918'
    23 address: 0x10b30e2ac base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '23 Adobe Photoshop 2022 0x000000010b30e2ac Adobe Photoshop 2022 + 46092972'
    24 address: 0x10e114ca9 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '24 Adobe Photoshop 2022 0x000000010e114ca9 Adobe Photoshop 2022 + 94354601'
    25 address: 0x10871e3c2 base: 0x108719000 module name: 'Adobe Photoshop 2022' symbol info: '25 Adobe Photoshop 2022 0x000000010871e3c2 Adobe Photoshop 2022 + 21442'
    26 address: 0x7fff2092af3d base: 0x7fff20915000 module name: 'libdyld.dylib' symbol info: '26 libdyld.dylib 0x00007fff2092af3d start + 1'
    27 address: 0x1 module name: '<unknown module>' symbol info: '27 ??? 0x0000000000000001 0x0 + 1'

     

    edq69931466
    edq69931466
    Participant
    March 17, 2022

    Hello this is the return diagnostic. I still having problems with Photoshop. Please help.

    Ed Quijano

    edquijano@outlook.com

     

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “1-porcessed.psd” because of a program error.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x114fe1ac0 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000114fe1afc Adobe Photoshop 2022 + 86076156'
    1 address: 0x1129dd584 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x00000001129dd584 Adobe Photoshop 2022 + 46212484'
    2 address: 0x1129dd994 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x00000001129dd994 Adobe Photoshop 2022 + 46213524'
    3 address: 0x112222995 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000112222995 Adobe Photoshop 2022 + 38107541'
    4 address: 0x1119553d3 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x00000001119553d3 Adobe Photoshop 2022 + 28877779'
    5 address: 0x1129d578b base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x00000001129d578b Adobe Photoshop 2022 + 46180235'
    6 address: 0x1129bf998 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x00000001129bf998 Adobe Photoshop 2022 + 46090648'
    7 address: 0x1129bfaa4 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x00000001129bfaa4 Adobe Photoshop 2022 + 46090916'
    8 address: 0x1128bc230 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x00000001128bc230 Adobe Photoshop 2022 + 45027888'
    9 address: 0x210422485 base: 0x210382000 module name: 'Spaces' symbol info: '9 Spaces 0x0000000210422485 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    10 address: 0x7fff22fa75fd base: 0x7fff22b08000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff22fa75fd -[NSApplication _handleEvent:] + 65'
    11 address: 0x7fff22b3725e base: 0x7fff22b08000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22b3725e -[NSApplication run] + 623'
    12 address: 0x1128bcd32 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x00000001128bcd32 Adobe Photoshop 2022 + 45030706'
    13 address: 0x1128bf516 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x00000001128bf516 Adobe Photoshop 2022 + 45040918'
    14 address: 0x1129c02ac base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x00000001129c02ac Adobe Photoshop 2022 + 46092972'
    15 address: 0x1157c6ca9 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x00000001157c6ca9 Adobe Photoshop 2022 + 94354601'
    16 address: 0x10fdd03c2 base: 0x10fdcb000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x000000010fdd03c2 Adobe Photoshop 2022 + 21442'
    17 address: 0x7fff2033ff5d base: 0x7fff2032a000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff2033ff5d start + 1'
    18 address: 0x1 module name: '<unknown module>' symbol info: '18 ??? 0x0000000000000001 0x0 + 1'

     

    M
    MinKeun23625770gblq
    Participant
    March 17, 2022

    Photoshop Error information
    Code: -1
    Text: 프로그램 오류로 인하여
    Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
    Stack:
    Adobe Photoshop 23.2.2 20220304.r.325 49bf0ec
    0 address: 0x00007FF75646D542 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF754779924 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF754778F49 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF753C42694 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF753C41FA1 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF753C421C1 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF753C41FC1 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF753C4F46D base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF7547C0655 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7547C35D8 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF7547C2FBA base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF75479D759 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF7521F5AB8 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7521F5B56 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7521E9069 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7521FFCF1 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7524B4652 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7521EBADE base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF75244C982 base: 0x00007FF751BF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFD972A7034 base: 0x00007FFD97290000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFD98F02651 base: 0x00007FFD98EB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    J
    Juliana23584724fi9o
    Participant
    March 14, 2022

    Photoshop Error information
    Code: -1
    Text: devido a um erro de programa
    Message: Não foi possível completar o seu pedido devido a um erro de programa.
    Stack:
    Adobe Photoshop 23.2.1 20220222.r.303 eedc582
    0 address: 0x00007FF67B80D482 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF679B19B04 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF679B19129 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF678FE2894 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF678FE2321 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF678FE23C1 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF678FE2341 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF678FEF68D base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF679B607B5 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF679B63738 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF679B6311A base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF679B3D939 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF677595BA8 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF677595C46 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF677589159 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF67759FDE1 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF677854C32 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF67758BBCE base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6777ECA62 base: 0x00007FF676F90000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF927337034 base: 0x00007FF927320000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF929242651 base: 0x00007FF9291F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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