Frustrated by Program Errors in Photoshop? We can help! First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files Next, if after following the steps above and you're still encountering Program Errors: Follow the instructions to install the Program Error Diagnostic Plugin Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard) Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

Pete.Green

Community Manager

Question

Program Error Diagnostic Plugin feedback

Forum|Forum|5 years ago
January 29, 2021
910 replies
247374 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

Follow the instructions to install the Program Error Diagnostic Plugin
Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

This topic has been closed for replies.

Show previous replies

Michael26723024pkrf

Participant

Error when exporting to the Canon Photoshop Print Plug in. Worked last week and now it doesn't.

Uninstalled and reinstalled photoshop AND plug in

Updated printer driver

Updated Canon IPF 6450 printer driver

Same issue whether exporting to the plug in or using file/print

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.3.0 20230316.r.376 37b4b38
0 address: 0x00007FF659C04991 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF65819D114 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
2 address: 0x00007FF65819C4B9 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
3 address: 0x00007FF65739C7B4 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF65739BFD9 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF65739BE39 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF6573ADB8D base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF6581E30F5 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
8 address: 0x00007FF6581E5FF7 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
9 address: 0x00007FF6581E599A base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
10 address: 0x00007FF6581BEF26 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
11 address: 0x00007FF6556B08C8 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
12 address: 0x00007FF6556B095D base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
13 address: 0x00007FF65568F8C0 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
14 address: 0x00007FF65569E621 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
15 address: 0x00007FF655A71C52 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
16 address: 0x00007FF6556922CB base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
17 address: 0x00007FF655718EF2 base: 0x00007FF6551D0000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
18 address: 0x00007FFA87E77614 base: 0x00007FFA87E60000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFA884826A1 base: 0x00007FFA88430000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

2826027207o2

Participant

Error appears when I try to use object selection tool

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.0.0 20221013.r.59 3a3d761
0 address: 0x00007FF7BA73AEB2 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7B878D4CC base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7B878CB89 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7B7C662F4 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF7B7C65CA9 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF7B7C65C29 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF7B7C7414D base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF7B87CE5B5 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF7B87D1447 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF7B87D0E9A base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF7B87B0CB9 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF7B60F52F8 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF7B60F5396 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF7B60E8A58 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF7B60FF911 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF7B63E170F base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF7B60EAAB6 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF7B6357A72 base: 0x00007FF7B5AD0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFC64837614 base: 0x00007FFC64820000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFC660626A1 base: 0x00007FFC66010000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

kathyt93305989

Participant

Hi there,

I'm trying to run and automated action in adobe photoshop and am getting the following error log. Thanks so much for any help at all!! -Kathy

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 24.3.0 20230316.r.376 37b4b38

0 address: 0x00007FF671204991 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

1 address: 0x00007FF66F79D114 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

2 address: 0x00007FF66F79C4B9 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

3 address: 0x00007FF66E99C7B4 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

4 address: 0x00007FF66E99BFD9 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

5 address: 0x00007FF66E99BE39 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

6 address: 0x00007FF66E9ADB8D base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

7 address: 0x00007FF66F7E30F5 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

8 address: 0x00007FF66F7E5FF7 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

9 address: 0x00007FF66F7E599A base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

10 address: 0x00007FF66F7BEF26 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

11 address: 0x00007FF66CCB08C8 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

12 address: 0x00007FF66CCB095D base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

13 address: 0x00007FF66CC8F8C0 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

14 address: 0x00007FF66CC9E621 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

15 address: 0x00007FF66D071C52 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

16 address: 0x00007FF66CC922CB base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

17 address: 0x00007FF66CD18EF2 base: 0x00007FF66C7D0000 module name: 'Photoshop.exe' symbol:

18 address: 0x00007FFB7C757614 base: 0x00007FFB7C740000 module name: 'KERNEL32.DLL' symbol:

19 address: 0x00007FFB7DDA26A1 base: 0x00007FFB7DD50000 module name: 'ntdll.dll' symbol:

georgt21366763

Participant

hey,

the error occurs when I try to save a file. the save function is called within an action. all the possible solutions to fix it from the adobe support site didn't help.

thanks in advance!

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.3.0 20230316.r.376 37b4b38
0 address: 0x104af0050 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x0000000104af0080 Adobe Photoshop 2023 + 39780480'
1 address: 0x104a67940 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x0000000104a67940 Adobe Photoshop 2023 + 39221568'
2 address: 0x104a65ee0 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x0000000104a65ee0 Adobe Photoshop 2023 + 39214816'
3 address: 0x106abbac8 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x0000000106abbac8 Adobe Photoshop 2023 + 73120456'
4 address: 0x106abbaa4 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x0000000106abbaa4 Adobe Photoshop 2023 + 73120420'
5 address: 0x106abba98 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x0000000106abba98 Adobe Photoshop 2023 + 73120408'
6 address: 0x106abba8c base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x0000000106abba8c Adobe Photoshop 2023 + 73120396'
7 address: 0x106abba38 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x0000000106abba38 Adobe Photoshop 2023 + 73120312'
8 address: 0x104a65448 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x0000000104a65448 Adobe Photoshop 2023 + 39212104'
9 address: 0x104a63858 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x0000000104a63858 Adobe Photoshop 2023 + 39204952'
10 address: 0x104a61800 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x0000000104a61800 Adobe Photoshop 2023 + 39196672'
11 address: 0x104a54aa8 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x0000000104a54aa8 Adobe Photoshop 2023 + 39144104'
12 address: 0x104a54c00 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x0000000104a54c00 Adobe Photoshop 2023 + 39144448'
13 address: 0x1049ffb78 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x00000001049ffb78 Adobe Photoshop 2023 + 38796152'
14 address: 0x18d118098 base: 0x18cd60000 module name: 'AppKit' symbol info: '14 AppKit 0x000000018d118098 -[NSApplication _handleEvent:] + 60'
15 address: 0x18cd8ce30 base: 0x18cd60000 module name: 'AppKit' symbol info: '15 AppKit 0x000000018cd8ce30 -[NSApplication run] + 500'
16 address: 0x104a00558 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x0000000104a00558 Adobe Photoshop 2023 + 38798680'
17 address: 0x104a02960 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x0000000104a02960 Adobe Photoshop 2023 + 38807904'
18 address: 0x104a553f0 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x0000000104a553f0 Adobe Photoshop 2023 + 39146480'
19 address: 0x106a29c48 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x0000000106a29c48 Adobe Photoshop 2023 + 72522824'
20 address: 0x1025059d0 base: 0x102500000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x00000001025059d0 Adobe Photoshop 2023 + 22992'
21 address: 0x18970be50 base: 0x189706000 module name: 'dyld' symbol info: '21 dyld 0x000000018970be50 start + 2544'

jefbr

Inspiring

Hi there

Since 24.3.0, playing an action that contains a Save step gives me and my colleagues a general error.

Steps to recreate:

Open an image
do anything so saving the image becomes possible
Make a new action
record: "flatten image" > save (ctrl+s) > close
stop recording
close the image
Open an image
do anything so saving the image becomes possible
play the action
kaboom for now

Wishing you all the best & preliminary congrats on FireFly! 🙂

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete the command because of a program error.
Stack:
Adobe Photoshop 24.3.0 20230316.r.376 37b4b38
0	address: 0x00007FF7BE124991	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1	address: 0x00007FF7BC6BD114	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
2	address: 0x00007FF7BC6BC4B9	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
3	address: 0x00007FF7BC6BE755	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
4	address: 0x00007FF7BAF4EAEE	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
5	address: 0x00007FF7BC6BE7E9	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
6	address: 0x00007FF7BC6BD350	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
7	address: 0x00007FF7BA10D7ED	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
8	address: 0x00007FF7BA0EE379	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
9	address: 0x00007FF7BC6CDE1B	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
10	address: 0x00007FF7BC6CDAC6	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
11	address: 0x00007FF7BC6CDE1B	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
12	address: 0x00007FF7BC6CDAC6	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
13	address: 0x00007FF7BC6CDE1B	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
14	address: 0x00007FF7BC6CDAC6	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
15	address: 0x00007FF7BC6CDE1B	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
16	address: 0x00007FF7BC6CDAC6	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
17	address: 0x00007FF7BC6CDE1B	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
18	address: 0x00007FF7BC6CDAC6	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
19	address: 0x00007FF7BAA367E3	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
20	address: 0x00007FF7BC6CDE1B	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
21	address: 0x00007FF7BC6CDAC6	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
22	address: 0x00007FF7BC6CDE1B	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
23	address: 0x00007FF7BC6CDAC6	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
24	address: 0x00007FF7BC6CDE1B	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
25	address: 0x00007FF7BC6CDAC6	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
26	address: 0x00007FF7BA03B302	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlFreeRMutex:-1 in n.a.
27	address: 0x00007FF7BC6CDE1B	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
28	address: 0x00007FF7BA1F6272	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
29	address: 0x00007FF7BC70775E	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
30	address: 0x00007FF7BC706EF5	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
31	address: 0x00007FF7BC70599A	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
32	address: 0x00007FF7BA1FC6D1	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
33	address: 0x00007FF7BB672571	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
34	address: 0x00007FF7BB67225F	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
35	address: 0x00007FF7BAE09613	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
36	address: 0x00007FF7BC70775E	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
37	address: 0x00007FF7BC706EF5	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
38	address: 0x00007FF7BC70599A	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
39	address: 0x00007FF7BC6DEF26	base: 0x00007FF7B96F0000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.

jefbr

Inspiring

Fyi, i tried all tips (toggle layer vis, presets, ...)

Only thing that works is rollback to previous.

Helle F.5CB4

Participant

Message apears after copying object from one document to another, and then trying to re-size it

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.3.0 20230316.r.376 37b4b38
0 address: 0x00007FF6D3CE4991 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF6D227D114 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
2 address: 0x00007FF6D227C4B9 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
3 address: 0x00007FF6D147C7B4 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF6D147BFD9 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF6D147BE39 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF6D148DB8D base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF6D22C30F5 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
8 address: 0x00007FF6D22C5FF7 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
9 address: 0x00007FF6D22C599A base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
10 address: 0x00007FF6D229EF26 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
11 address: 0x00007FF6CF7908C8 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
12 address: 0x00007FF6CF79095D base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
13 address: 0x00007FF6CF77019A base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
14 address: 0x00007FF6CF77E621 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
15 address: 0x00007FF6CFB51C52 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
16 address: 0x00007FF6CF7722CB base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
17 address: 0x00007FF6CF7F8EF2 base: 0x00007FF6CF2B0000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
18 address: 0x00007FFCFD427614 base: 0x00007FFCFD410000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFCFE8226A1 base: 0x00007FFCFE7D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

poolsideboy

Participating Frequently

cant save when doing batch files. roll back to previous version works but I am paying for updates.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete the command because of a program error.
Stack:
Adobe Photoshop 24.3.0 20230316.r.376 37b4b38
0 address: 0x00007FF727424991 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF7259BD114 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
2 address: 0x00007FF7259BC4B9 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
3 address: 0x00007FF7259BE755 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
4 address: 0x00007FF72424EAEE base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
5 address: 0x00007FF7259BE7E9 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
6 address: 0x00007FF7259BD350 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
7 address: 0x00007FF72340D7ED base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF7233EE379 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF7259CDE1B base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
10 address: 0x00007FF7259CDAC6 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
11 address: 0x00007FF7259CDE1B base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
12 address: 0x00007FF7259CDAC6 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
13 address: 0x00007FF7259CDE1B base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
14 address: 0x00007FF7259CDAC6 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
15 address: 0x00007FF7259CDE1B base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
16 address: 0x00007FF7259CDAC6 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
17 address: 0x00007FF7259CDE1B base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
18 address: 0x00007FF7259CDAC6 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
19 address: 0x00007FF723D367E3 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
20 address: 0x00007FF7259CDE1B base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
21 address: 0x00007FF7259CDAC6 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
22 address: 0x00007FF7259CDE1B base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
23 address: 0x00007FF7259CDAC6 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
24 address: 0x00007FF7259CDE1B base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
25 address: 0x00007FF7259CDAC6 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
26 address: 0x00007FF72333B302 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
27 address: 0x00007FF7259CDE1B base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
28 address: 0x00007FF7234F6272 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
29 address: 0x00007FF725A0775E base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
30 address: 0x00007FF725A06EF5 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
31 address: 0x00007FF725A0599A base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
32 address: 0x00007FF7234FC6D1 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
33 address: 0x00007FF724972571 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
34 address: 0x00007FF72497225F base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
35 address: 0x00007FF723E9E3D7 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
36 address: 0x00007FF723E9EE01 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
37 address: 0x00007FF723EA2265 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
38 address: 0x00007FF725A0775E base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
39 address: 0x00007FF725A06EF5 base: 0x00007FF7229F0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.

jpeg3

Participant

Thanks much, although this appears to be a lengthy procedure to resolve the issue. I'll be hoping for a easier end user resolution in the future if I should need it.

Brian E Summers

Participant

I'm getting a program error when trying to merge a group of layers.

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete the Merge Group command because of a program error.

Stack:

Adobe Photoshop 24.2.0 20230218.r.315 28c9f72

0 address: 0x1035d4b3c base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x00000001035d4b6c Adobe Photoshop 2023 + 39799660'

1 address: 0x10354c51c base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x000000010354c51c Adobe Photoshop 2023 + 39240988'

2 address: 0x10354ab4c base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x000000010354ab4c Adobe Photoshop 2023 + 39234380'

3 address: 0x10354ae00 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x000000010354ae00 Adobe Photoshop 2023 + 39235072'

4 address: 0x10354ad70 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x000000010354ad70 Adobe Photoshop 2023 + 39234928'

5 address: 0x10354d3ac base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x000000010354d3ac Adobe Photoshop 2023 + 39244716'

6 address: 0x10354d3f4 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x000000010354d3f4 Adobe Photoshop 2023 + 39244788'

7 address: 0x103212f34 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x0000000103212f34 Adobe Photoshop 2023 + 35860276'

8 address: 0x102ee1afc base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x0000000102ee1afc Adobe Photoshop 2023 + 32512764'

9 address: 0x102ecf158 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x0000000102ecf158 Adobe Photoshop 2023 + 32436568'

10 address: 0x102a43dbc base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x0000000102a43dbc Adobe Photoshop 2023 + 27671996'

11 address: 0x102a4442c base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x0000000102a4442c Adobe Photoshop 2023 + 27673644'

12 address: 0x102a877e0 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x0000000102a877e0 Adobe Photoshop 2023 + 27949024'

13 address: 0x1029782c0 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x00000001029782c0 Adobe Photoshop 2023 + 26837696'

14 address: 0x103466cb8 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '14 Adobe Photoshop 2023 0x0000000103466cb8 Adobe Photoshop 2023 + 38300856'

15 address: 0x1034b4140 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '15 Adobe Photoshop 2023 0x00000001034b4140 Adobe Photoshop 2023 + 38617408'

16 address: 0x1034ba218 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x00000001034ba218 Adobe Photoshop 2023 + 38642200'

17 address: 0x103538b34 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x0000000103538b34 Adobe Photoshop 2023 + 39160628'

18 address: 0x103462c68 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x0000000103462c68 Adobe Photoshop 2023 + 38284392'

19 address: 0x103461e30 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x0000000103461e30 Adobe Photoshop 2023 + 38280752'

20 address: 0x103546488 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x0000000103546488 Adobe Photoshop 2023 + 39216264'

21 address: 0x103539730 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '21 Adobe Photoshop 2023 0x0000000103539730 Adobe Photoshop 2023 + 39163696'

22 address: 0x103539888 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '22 Adobe Photoshop 2023 0x0000000103539888 Adobe Photoshop 2023 + 39164040'

23 address: 0x1034e4468 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '23 Adobe Photoshop 2023 0x00000001034e4468 Adobe Photoshop 2023 + 38814824'

24 address: 0x1b3094098 base: 0x1b2cdc000 module name: 'AppKit' symbol info: '24 AppKit 0x00000001b3094098 -[NSApplication _handleEvent:] + 60'

25 address: 0x1b2d08e30 base: 0x1b2cdc000 module name: 'AppKit' symbol info: '25 AppKit 0x00000001b2d08e30 -[NSApplication run] + 500'

26 address: 0x1034e4e48 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '26 Adobe Photoshop 2023 0x00000001034e4e48 Adobe Photoshop 2023 + 38817352'

27 address: 0x1034e7250 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '27 Adobe Photoshop 2023 0x00000001034e7250 Adobe Photoshop 2023 + 38826576'

28 address: 0x10353a078 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '28 Adobe Photoshop 2023 0x000000010353a078 Adobe Photoshop 2023 + 39166072'

29 address: 0x1054bf8d4 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '29 Adobe Photoshop 2023 0x00000001054bf8d4 Adobe Photoshop 2023 + 72218836'

30 address: 0x100fe6574 base: 0x100fe0000 module name: 'Adobe Photoshop 2023' symbol info: '30 Adobe Photoshop 2023 0x0000000100fe6574 Adobe Photoshop 2023 + 25972'

31 address: 0x1af687e50 base: 0x1af682000 module name: 'dyld' symbol info: '31 dyld 0x00000001af687e50 start + 2544'

NB, colourmanagement

Community Expert

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references.

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

[on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

Geneane28912955ueeg

Participant

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not print “312336331_1233010134210889_126966805032067858_n.png” because of a program error.
Stack:
Adobe Photoshop 23.2.1 20220222.r.303 eedc582
0 address: 0x00007FF6DAB7D482 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6D8E89B04 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
2 address: 0x00007FF6D8E89129 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
3 address: 0x00007FF6D8E8AFAA base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
4 address: 0x00007FF6D72E023C base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF6D72E069B base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF6D85EBF87 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
7 address: 0x00007FF6D8EF74E1 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
8 address: 0x00007FF6D8EF6CB5 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
9 address: 0x00007FF6D8ED311A base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
10 address: 0x00007FF6D8EAD939 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
11 address: 0x00007FF6D6905BA8 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6D6905C46 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6D68F9A97 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6D690FDE1 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6D6BC4C32 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF6D68FBBCE base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF6D6B5CA62 base: 0x00007FF6D6300000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FF92E6326BD base: 0x00007FF92E620000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FF92F60A9F8 base: 0x00007FF92F5B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Casen2883634409vh

Participant

Getting this error every time I try to open an image in Photoshop 2023, tried everything on troubleshooting page including using an old version.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.2.1 20230309.r.358 acd831a
0 address: 0x00007FF7A407B7B1 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF7A261C654 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF7A261B9F9 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF7A185FDF4 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF7A185F3A9 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF7A185F209 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF7A1870A8D base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF7A2662415 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF7A2665347 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF7A2664D0A base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF7A263E186 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF79FB8E758 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
12 address: 0x00007FF79FB8E7ED base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
13 address: 0x00007FF79FB6D7E0 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
14 address: 0x00007FF79FB7C561 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
15 address: 0x00007FF79FF5F072 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
16 address: 0x00007FF79FB701EB base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
17 address: 0x00007FF79FBF6CB2 base: 0x00007FF79F6B0000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
18 address: 0x00007FFF970F7614 base: 0x00007FFF970E0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFF972626A1 base: 0x00007FFF97210000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

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