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Pete.Green
Community Manager
Pete.GreenCommunity Manager
Community Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247374 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    A
    andream9768187
    Participant
    March 12, 2023

    Hi

    Trying to open CR2 images but getting this error. 

    Jpeg and PSD open ok 

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.2.1 20230309.r.358 acd831a
    0 address: 0x00007FF69DC9B7B1 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    1 address: 0x00007FF69C23C654 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF69C23B9F9 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF69B47FDF4 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF69B47F3A9 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF69B47F209 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF69B490A8D base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF69C282415 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF69C285347 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF69C284D0A base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF69C25E186 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF6997AE758 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    12 address: 0x00007FF6997AE7ED base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    13 address: 0x00007FF69978D7E0 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
    14 address: 0x00007FF69979C561 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    15 address: 0x00007FF699B7F072 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    16 address: 0x00007FF6997901EB base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
    17 address: 0x00007FF699816CB2 base: 0x00007FF6992D0000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
    18 address: 0x00007FF9518826BD base: 0x00007FF951870000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF9537EDFB8 base: 0x00007FF953790000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    J
    John Hammelmann
    Participant
    March 9, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF7134E1432 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7114A437C base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF7114A38D9 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF7109035E4 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF7109034A9 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF7109032A9 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF710912BCD base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF7114E5FE5 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF7114E8E77 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF7114E88CA base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF7114C8196 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF70ED4AC08 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF70ED4AC9D base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF70ED3DA6F base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF70ED55281 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF70F04F896 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF70ED403C6 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF70EFC4762 base: 0x00007FF70E580000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFC90897614 base: 0x00007FFC90880000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFC917626A1 base: 0x00007FFC91710000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    A
    andream9768187
    Participant
    March 12, 2023

    Hi

     

    I was wondering if you managed to find a fix for this?

     

    K
    Kerri238466863qeq
    Participant
    March 9, 2023

    Hi I am having issues with the transform tool 

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.2.0 20230218.r.315 28c9f72
    0 address: 0x00007FF6E27AB601 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    1 address: 0x00007FF6E0D4C414 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF6E0D4B7B9 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF6DFF8F354 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF6DFF8F189 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF6DFF8EFE9 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF6DFFA07ED base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF6E0D921D5 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF6E0D95107 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF6E0D94ACA base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF6E0D6DF46 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF6DE2BE758 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    12 address: 0x00007FF6DE2BE7ED base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    13 address: 0x00007FF6DE29D7E0 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
    14 address: 0x00007FF6DE2AC561 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    15 address: 0x00007FF6DE68F062 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    16 address: 0x00007FF6DE2A01EB base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
    17 address: 0x00007FF6DE326CB2 base: 0x00007FF6DDDE0000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
    18 address: 0x00007FFDA8F17614 base: 0x00007FFDA8F00000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFDA93626A1 base: 0x00007FFDA9310000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    RS.7
    RS.7
    Participant
    March 9, 2023
    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Brightness/Contrast command because of a program error.
    Stack:
    Adobe Photoshop 24.2.0 20230218.r.315 28c9f72
    0 address: 0x104dccb3c base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '0   Adobe Photoshop 2023                0x0000000104dccb6c Adobe Photoshop 2023 + 39799660'
    1 address: 0x104d4451c base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '1   Adobe Photoshop 2023                0x0000000104d4451c Adobe Photoshop 2023 + 39240988'
    2 address: 0x104d42b4c base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '2   Adobe Photoshop 2023                0x0000000104d42b4c Adobe Photoshop 2023 + 39234380'
    3 address: 0x104d42e00 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '3   Adobe Photoshop 2023                0x0000000104d42e00 Adobe Photoshop 2023 + 39235072'
    4 address: 0x104d42d70 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '4   Adobe Photoshop 2023                0x0000000104d42d70 Adobe Photoshop 2023 + 39234928'
    5 address: 0x104d453ac base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '5   Adobe Photoshop 2023                0x0000000104d453ac Adobe Photoshop 2023 + 39244716'
    6 address: 0x104d453f4 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '6   Adobe Photoshop 2023                0x0000000104d453f4 Adobe Photoshop 2023 + 39244788'
    7 address: 0x1036e7fd4 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '7   Adobe Photoshop 2023                0x00000001036e7fd4 Adobe Photoshop 2023 + 15794132'
    8 address: 0x1036eafc4 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '8   Adobe Photoshop 2023                0x00000001036eafc4 Adobe Photoshop 2023 + 15806404'
    9 address: 0x103dffa38 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '9   Adobe Photoshop 2023                0x0000000103dffa38 Adobe Photoshop 2023 + 23231032'
    10 address: 0x1045e0fb8 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '10  Adobe Photoshop 2023                0x00000001045e0fb8 Adobe Photoshop 2023 + 31494072'
    11 address: 0x103c955dc base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '11  Adobe Photoshop 2023                0x0000000103c955dc Adobe Photoshop 2023 + 21747164'
    12 address: 0x103c96224 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '12  Adobe Photoshop 2023                0x0000000103c96224 Adobe Photoshop 2023 + 21750308'
    13 address: 0x104c5ac68 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '13  Adobe Photoshop 2023                0x0000000104c5ac68 Adobe Photoshop 2023 + 38284392'
    14 address: 0x104c59e30 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '14  Adobe Photoshop 2023                0x0000000104c59e30 Adobe Photoshop 2023 + 38280752'
    15 address: 0x104d3e488 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '15  Adobe Photoshop 2023                0x0000000104d3e488 Adobe Photoshop 2023 + 39216264'
    16 address: 0x104d31730 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '16  Adobe Photoshop 2023                0x0000000104d31730 Adobe Photoshop 2023 + 39163696'
    17 address: 0x104d31888 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '17  Adobe Photoshop 2023                0x0000000104d31888 Adobe Photoshop 2023 + 39164040'
    18 address: 0x104cdc468 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '18  Adobe Photoshop 2023                0x0000000104cdc468 Adobe Photoshop 2023 + 38814824'
    19 address: 0x1adbf4098 base: 0x1ad83c000 module name: 'AppKit' symbol info: '19  AppKit                              0x00000001adbf4098 -[NSApplication _handleEvent:] + 60'
    20 address: 0x1ad868e30 base: 0x1ad83c000 module name: 'AppKit' symbol info: '20  AppKit                              0x00000001ad868e30 -[NSApplication run] + 500'
    21 address: 0x104cdce48 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '21  Adobe Photoshop 2023                0x0000000104cdce48 Adobe Photoshop 2023 + 38817352'
    22 address: 0x104cdf250 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '22  Adobe Photoshop 2023                0x0000000104cdf250 Adobe Photoshop 2023 + 38826576'
    23 address: 0x104d32078 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '23  Adobe Photoshop 2023                0x0000000104d32078 Adobe Photoshop 2023 + 39166072'
    24 address: 0x106cb78d4 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '24  Adobe Photoshop 2023                0x0000000106cb78d4 Adobe Photoshop 2023 + 72218836'
    25 address: 0x1027de574 base: 0x1027d8000 module name: 'Adobe Photoshop 2023' symbol info: '25  Adobe Photoshop 2023                0x00000001027de574 Adobe Photoshop 2023 + 25972'
    26 address: 0x1aa1e7e50 base: 0x1aa1e2000 module name: 'dyld' symbol info: '26  dyld                                0x00000001aa1e7e50 start + 2544'
     
    jmarkreed
    jmarkreed
    Participant
    March 7, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not use the move tool because of a program error.
    Stack:
    Adobe Photoshop 24.2.0 20230218.r.315 28c9f72
    0 address: 0x105374b3c base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x0000000105374b6c Adobe Photoshop 2023 + 39799660'
    1 address: 0x1052ec51c base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x00000001052ec51c Adobe Photoshop 2023 + 39240988'
    2 address: 0x1052eab4c base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x00000001052eab4c Adobe Photoshop 2023 + 39234380'
    3 address: 0x1052eae00 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x00000001052eae00 Adobe Photoshop 2023 + 39235072'
    4 address: 0x1052ead70 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x00000001052ead70 Adobe Photoshop 2023 + 39234928'
    5 address: 0x1052ed3ac base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x00000001052ed3ac Adobe Photoshop 2023 + 39244716'
    6 address: 0x1052ed3f4 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x00000001052ed3f4 Adobe Photoshop 2023 + 39244788'
    7 address: 0x1043c816c base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x00000001043c816c Adobe Photoshop 2023 + 23363948'
    8 address: 0x1043d7874 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x00000001043d7874 Adobe Photoshop 2023 + 23427188'
    9 address: 0x103abd34c base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x0000000103abd34c Adobe Photoshop 2023 + 13882188'
    10 address: 0x104cb64f4 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x0000000104cb64f4 Adobe Photoshop 2023 + 32728308'
    11 address: 0x104ca9e50 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x0000000104ca9e50 Adobe Photoshop 2023 + 32677456'
    12 address: 0x104c9aeb0 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x0000000104c9aeb0 Adobe Photoshop 2023 + 32616112'
    13 address: 0x104c7c1c0 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x0000000104c7c1c0 Adobe Photoshop 2023 + 32489920'
    14 address: 0x104c7b678 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '14 Adobe Photoshop 2023 0x0000000104c7b678 Adobe Photoshop 2023 + 32487032'
    15 address: 0x104c7e8dc base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '15 Adobe Photoshop 2023 0x0000000104c7e8dc Adobe Photoshop 2023 + 32499932'
    16 address: 0x1044337ac base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x00000001044337ac Adobe Photoshop 2023 + 23803820'
    17 address: 0x104434a40 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x0000000104434a40 Adobe Photoshop 2023 + 23808576'
    18 address: 0x1072a9d10 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x00000001072a9d10 Adobe Photoshop 2023 + 72523024'
    19 address: 0x1072a4fd8 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x00000001072a4fd8 Adobe Photoshop 2023 + 72503256'
    20 address: 0x10729d6b0 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x000000010729d6b0 Adobe Photoshop 2023 + 72472240'
    21 address: 0x10729ce0c base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '21 Adobe Photoshop 2023 0x000000010729ce0c Adobe Photoshop 2023 + 72470028'
    22 address: 0x107299f3c base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '22 Adobe Photoshop 2023 0x0000000107299f3c Adobe Photoshop 2023 + 72458044'
    23 address: 0x107299acc base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '23 Adobe Photoshop 2023 0x0000000107299acc Adobe Photoshop 2023 + 72456908'
    24 address: 0x1052e6488 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '24 Adobe Photoshop 2023 0x00000001052e6488 Adobe Photoshop 2023 + 39216264'
    25 address: 0x1052d9730 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '25 Adobe Photoshop 2023 0x00000001052d9730 Adobe Photoshop 2023 + 39163696'
    26 address: 0x1072aa0d8 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '26 Adobe Photoshop 2023 0x00000001072aa0d8 Adobe Photoshop 2023 + 72523992'
    27 address: 0x1072c3c90 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '27 Adobe Photoshop 2023 0x00000001072c3c90 Adobe Photoshop 2023 + 72629392'
    28 address: 0x104f09578 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '28 Adobe Photoshop 2023 0x0000000104f09578 Adobe Photoshop 2023 + 35165560'
    29 address: 0x1033a3234 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '29 Adobe Photoshop 2023 0x00000001033a3234 Adobe Photoshop 2023 + 6435380'
    30 address: 0x104f09578 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '30 Adobe Photoshop 2023 0x0000000104f09578 Adobe Photoshop 2023 + 35165560'
    31 address: 0x104f09454 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '31 Adobe Photoshop 2023 0x0000000104f09454 Adobe Photoshop 2023 + 35165268'
    32 address: 0x10471dd30 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '32 Adobe Photoshop 2023 0x000000010471dd30 Adobe Photoshop 2023 + 26860848'
    33 address: 0x1052fe2dc base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '33 Adobe Photoshop 2023 0x00000001052fe2dc Adobe Photoshop 2023 + 39314140'
    34 address: 0x1052fe1f4 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '34 Adobe Photoshop 2023 0x00000001052fe1f4 Adobe Photoshop 2023 + 39313908'
    35 address: 0x1052fe1f4 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '35 Adobe Photoshop 2023 0x00000001052fe1f4 Adobe Photoshop 2023 + 39313908'
    36 address: 0x1052fe1f4 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '36 Adobe Photoshop 2023 0x00000001052fe1f4 Adobe Photoshop 2023 + 39313908'
    37 address: 0x1052fe1f4 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '37 Adobe Photoshop 2023 0x00000001052fe1f4 Adobe Photoshop 2023 + 39313908'
    38 address: 0x1052fe1f4 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '38 Adobe Photoshop 2023 0x00000001052fe1f4 Adobe Photoshop 2023 + 39313908'
    39 address: 0x1052fe1f4 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '39 Adobe Photoshop 2023 0x00000001052fe1f4 Adobe Photoshop 2023 + 39313908'
    40 address: 0x1052fe1f4 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '40 Adobe Photoshop 2023 0x00000001052fe1f4 Adobe Photoshop 2023 + 39313908'
    41 address: 0x1053094b0 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '41 Adobe Photoshop 2023 0x00000001053094b0 Adobe Photoshop 2023 + 39359664'
    42 address: 0x10726bdb8 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '42 Adobe Photoshop 2023 0x000000010726bdb8 Adobe Photoshop 2023 + 72269240'
    43 address: 0x10380436c base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '43 Adobe Photoshop 2023 0x000000010380436c Adobe Photoshop 2023 + 11027308'
    44 address: 0x1052d7f70 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '44 Adobe Photoshop 2023 0x00000001052d7f70 Adobe Photoshop 2023 + 39157616'
    45 address: 0x104a95634 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '45 Adobe Photoshop 2023 0x0000000104a95634 Adobe Photoshop 2023 + 30496308'
    46 address: 0x1052d5fc0 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '46 Adobe Photoshop 2023 0x00000001052d5fc0 Adobe Photoshop 2023 + 39149504'
    47 address: 0x1052908d8 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '47 Adobe Photoshop 2023 0x00000001052908d8 Adobe Photoshop 2023 + 38865112'
    48 address: 0x105291478 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '48 Adobe Photoshop 2023 0x0000000105291478 Adobe Photoshop 2023 + 38868088'
    49 address: 0x105292be8 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '49 Adobe Photoshop 2023 0x0000000105292be8 Adobe Photoshop 2023 + 38874088'
    50 address: 0x1a2abbd84 base: 0x1a28e4000 module name: 'AppKit' symbol info: '50 AppKit 0x00000001a2abbd84 forwardMethod + 252'
    51 address: 0x1a2ac1628 base: 0x1a28e4000 module name: 'AppKit' symbol info: '51 AppKit 0x00000001a2ac1628 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 3420'
    52 address: 0x1a2a4b844 base: 0x1a28e4000 module name: 'AppKit' symbol info: '52 AppKit 0x00000001a2a4b844 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 1984'
    53 address: 0x1a2a4aeb0 base: 0x1a28e4000 module name: 'AppKit' symbol info: '53 AppKit 0x00000001a2a4aeb0 -[NSWindow(NSEventRouting) sendEvent:] + 284'
    54 address: 0x10de553f0 base: 0x10dd2c000 module name: 'AdobeOwl' symbol info: '54 AdobeOwl 0x000000010de553f0 OWLCocoaResetHotViews + 18072'
    55 address: 0x1a2a49fe8 base: 0x1a28e4000 module name: 'AppKit' symbol info: '55 AppKit 0x00000001a2a49fe8 -[NSApplication(NSEvent) sendEvent:] + 1920'
    56 address: 0x1052838e0 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '56 Adobe Photoshop 2023 0x00000001052838e0 Adobe Photoshop 2023 + 38811872'
    57 address: 0x1052843ec base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '57 Adobe Photoshop 2023 0x00000001052843ec Adobe Photoshop 2023 + 38814700'
    58 address: 0x1a2c9c098 base: 0x1a28e4000 module name: 'AppKit' symbol info: '58 AppKit 0x00000001a2c9c098 -[NSApplication _handleEvent:] + 60'
    59 address: 0x1a2910e30 base: 0x1a28e4000 module name: 'AppKit' symbol info: '59 AppKit 0x00000001a2910e30 -[NSApplication run] + 500'
    60 address: 0x105284e48 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '60 Adobe Photoshop 2023 0x0000000105284e48 Adobe Photoshop 2023 + 38817352'
    61 address: 0x105287250 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '61 Adobe Photoshop 2023 0x0000000105287250 Adobe Photoshop 2023 + 38826576'
    62 address: 0x1052da078 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '62 Adobe Photoshop 2023 0x00000001052da078 Adobe Photoshop 2023 + 39166072'
    63 address: 0x10725f8d4 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '63 Adobe Photoshop 2023 0x000000010725f8d4 Adobe Photoshop 2023 + 72218836'
    64 address: 0x102d86574 base: 0x102d80000 module name: 'Adobe Photoshop 2023' symbol info: '64 Adobe Photoshop 2023 0x0000000102d86574 Adobe Photoshop 2023 + 25972'
    65 address: 0x19f28fe50 base: 0x19f28a000 module name: 'dyld' symbol info: '65 dyld 0x000000019f28fe50 start + 2544'

     

    A
    ashleymt55
    Participant
    March 7, 2023

    I was getting an error on an action, so went through the steps to update. Still getting this same error. 

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the command because of a program error.
    Stack:
    Adobe Photoshop 24.2.0 20230218.r.315 28c9f72
    0 address: 0x1047f7162 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x00000001047f719e Adobe Photoshop 2023 + 41689502'
    1 address: 0x10476ec8d base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x000000010476ec8d Adobe Photoshop 2023 + 41131149'
    2 address: 0x10476d101 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x000000010476d101 Adobe Photoshop 2023 + 41124097'
    3 address: 0x10476d3bc base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x000000010476d3bc Adobe Photoshop 2023 + 41124796'
    4 address: 0x10476d32d base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x000000010476d32d Adobe Photoshop 2023 + 41124653'
    5 address: 0x10476f9fd base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x000000010476f9fd Adobe Photoshop 2023 + 41134589'
    6 address: 0x10476fa39 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x000000010476fa39 Adobe Photoshop 2023 + 41134649'
    7 address: 0x103d2c29c base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x0000000103d2c29c Adobe Photoshop 2023 + 30372508'
    8 address: 0x103b3012f base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x0000000103b3012f Adobe Photoshop 2023 + 28291375'
    9 address: 0x10468933f base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x000000010468933f Adobe Photoshop 2023 + 40190783'
    10 address: 0x1035a9313 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x00000001035a9313 Adobe Photoshop 2023 + 22496019'
    11 address: 0x1046855d7 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x00000001046855d7 Adobe Photoshop 2023 + 40175063'
    12 address: 0x10468489e base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x000000010468489e Adobe Photoshop 2023 + 40171678'
    13 address: 0x104768a8b base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x0000000104768a8b Adobe Photoshop 2023 + 41106059'
    14 address: 0x1035a9ebc base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '14 Adobe Photoshop 2023 0x00000001035a9ebc Adobe Photoshop 2023 + 22499004'
    15 address: 0x1035f24b5 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '15 Adobe Photoshop 2023 0x00000001035f24b5 Adobe Photoshop 2023 + 22795445'
    16 address: 0x1035f0fd6 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x00000001035f0fd6 Adobe Photoshop 2023 + 22790102'
    17 address: 0x10663e989 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x000000010663e989 Adobe Photoshop 2023 + 73439625'
    18 address: 0x1046855d7 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x00000001046855d7 Adobe Photoshop 2023 + 40175063'
    19 address: 0x10468489e base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x000000010468489e Adobe Photoshop 2023 + 40171678'
    20 address: 0x104768a8b base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x0000000104768a8b Adobe Photoshop 2023 + 41106059'
    21 address: 0x10475b41c base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '21 Adobe Photoshop 2023 0x000000010475b41c Adobe Photoshop 2023 + 41051164'
    22 address: 0x10475b544 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '22 Adobe Photoshop 2023 0x000000010475b544 Adobe Photoshop 2023 + 41051460'
    23 address: 0x104703c5c base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '23 Adobe Photoshop 2023 0x0000000104703c5c Adobe Photoshop 2023 + 40692828'
    24 address: 0x10476b0ef base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '24 Adobe Photoshop 2023 0x000000010476b0ef Adobe Photoshop 2023 + 41115887'
    25 address: 0x104768a8b base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '25 Adobe Photoshop 2023 0x0000000104768a8b Adobe Photoshop 2023 + 41106059'
    26 address: 0x10475b41c base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '26 Adobe Photoshop 2023 0x000000010475b41c Adobe Photoshop 2023 + 41051164'
    27 address: 0x10475b544 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '27 Adobe Photoshop 2023 0x000000010475b544 Adobe Photoshop 2023 + 41051460'
    28 address: 0x10477b00f base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '28 Adobe Photoshop 2023 0x000000010477b00f Adobe Photoshop 2023 + 41181199'
    29 address: 0x10389d114 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '29 Adobe Photoshop 2023 0x000000010389d114 Adobe Photoshop 2023 + 25592084'
    30 address: 0x1038ab676 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '30 Adobe Photoshop 2023 0x00000001038ab676 Adobe Photoshop 2023 + 25650806'
    31 address: 0x1038acfb9 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '31 Adobe Photoshop 2023 0x00000001038acfb9 Adobe Photoshop 2023 + 25657273'
    32 address: 0x104780e0e base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '32 Adobe Photoshop 2023 0x0000000104780e0e Adobe Photoshop 2023 + 41205262'
    33 address: 0x104780cda base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '33 Adobe Photoshop 2023 0x0000000104780cda Adobe Photoshop 2023 + 41204954'
    34 address: 0x104780cda base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '34 Adobe Photoshop 2023 0x0000000104780cda Adobe Photoshop 2023 + 41204954'
    35 address: 0x104780cda base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '35 Adobe Photoshop 2023 0x0000000104780cda Adobe Photoshop 2023 + 41204954'
    36 address: 0x104780cda base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '36 Adobe Photoshop 2023 0x0000000104780cda Adobe Photoshop 2023 + 41204954'
    37 address: 0x104780cda base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '37 Adobe Photoshop 2023 0x0000000104780cda Adobe Photoshop 2023 + 41204954'
    38 address: 0x104780cda base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '38 Adobe Photoshop 2023 0x0000000104780cda Adobe Photoshop 2023 + 41204954'
    39 address: 0x104780cda base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '39 Adobe Photoshop 2023 0x0000000104780cda Adobe Photoshop 2023 + 41204954'
    40 address: 0x10478baa4 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '40 Adobe Photoshop 2023 0x000000010478baa4 Adobe Photoshop 2023 + 41249444'
    41 address: 0x10680fd4c base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '41 Adobe Photoshop 2023 0x000000010680fd4c Adobe Photoshop 2023 + 75345228'
    42 address: 0x104759e08 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '42 Adobe Photoshop 2023 0x0000000104759e08 Adobe Photoshop 2023 + 41045512'
    43 address: 0x103ecd1b3 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '43 Adobe Photoshop 2023 0x0000000103ecd1b3 Adobe Photoshop 2023 + 32080307'
    44 address: 0x10475800a base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '44 Adobe Photoshop 2023 0x000000010475800a Adobe Photoshop 2023 + 41037834'
    45 address: 0x104710006 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '45 Adobe Photoshop 2023 0x0000000104710006 Adobe Photoshop 2023 + 40742918'
    46 address: 0x104710aec base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '46 Adobe Photoshop 2023 0x0000000104710aec Adobe Photoshop 2023 + 40745708'
    47 address: 0x7fff2312d7ae base: 0x7fff22ed4000 module name: 'AppKit' symbol info: '47 AppKit 0x00007fff2312d7ae -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4961'
    48 address: 0x7fff2309cfc8 base: 0x7fff22ed4000 module name: 'AppKit' symbol info: '48 AppKit 0x00007fff2309cfc8 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2594'
    49 address: 0x7fff2309c386 base: 0x7fff22ed4000 module name: 'AppKit' symbol info: '49 AppKit 0x00007fff2309c386 -[NSWindow(NSEventRouting) sendEvent:] + 347'
    50 address: 0x10cca9769 base: 0x10cb7d000 module name: 'AdobeOwl' symbol info: '50 AdobeOwl 0x000000010cca9769 OWLCocoaResetHotViews + 18154'
    51 address: 0x7fff2309a794 base: 0x7fff22ed4000 module name: 'AppKit' symbol info: '51 AppKit 0x00007fff2309a794 -[NSApplication(NSEvent) sendEvent:] + 352'
    52 address: 0x104702ef9 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '52 Adobe Photoshop 2023 0x0000000104702ef9 Adobe Photoshop 2023 + 40689401'
    53 address: 0x104703be5 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '53 Adobe Photoshop 2023 0x0000000104703be5 Adobe Photoshop 2023 + 40692709'
    54 address: 0x7fff23373531 base: 0x7fff22ed4000 module name: 'AppKit' symbol info: '54 AppKit 0x00007fff23373531 -[NSApplication _handleEvent:] + 65'
    55 address: 0x7fff22f0362e base: 0x7fff22ed4000 module name: 'AppKit' symbol info: '55 AppKit 0x00007fff22f0362e -[NSApplication run] + 623'
    56 address: 0x1047045bd base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '56 Adobe Photoshop 2023 0x00000001047045bd Adobe Photoshop 2023 + 40695229'
    57 address: 0x1047068a3 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '57 Adobe Photoshop 2023 0x00000001047068a3 Adobe Photoshop 2023 + 40704163'
    58 address: 0x10475bc7e base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '58 Adobe Photoshop 2023 0x000000010475bc7e Adobe Photoshop 2023 + 41053310'
    59 address: 0x10680453c base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '59 Adobe Photoshop 2023 0x000000010680453c Adobe Photoshop 2023 + 75298108'
    60 address: 0x10203b952 base: 0x102035000 module name: 'Adobe Photoshop 2023' symbol info: '60 Adobe Photoshop 2023 0x000000010203b952 Adobe Photoshop 2023 + 26962'
    61 address: 0x7fff2062ef3d base: 0x7fff20619000 module name: 'libdyld.dylib' symbol info: '61 libdyld.dylib 0x00007fff2062ef3d start + 1'
    62 address: 0x1 module name: '<unknown module>' symbol info: '62 ??? 0x0000000000000001 0x0 + 1'

     

    BrookeVreeland
    BrookeVreeland
    Participant
    March 6, 2023

    Hello, Every time I try to resize a photo or use the transform tool I get this:

     

    Photoshop Error information

    Code: -1

    Text: because of a program error

    Message: Could not complete your request because of a program error.

    Stack:

    Adobe Photoshop 24.2.0 20230218.r.315 28c9f72

    0 address: 0x107890162 base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '0   Adobe Photoshop 2023                0x000000010789019e Adobe Photoshop 2023 + 41689502'

    1 address: 0x107807c8d base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '1   Adobe Photoshop 2023                0x0000000107807c8d Adobe Photoshop 2023 + 41131149'

    2 address: 0x107806101 base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '2   Adobe Photoshop 2023                0x0000000107806101 Adobe Photoshop 2023 + 41124097'

    3 address: 0x10992f571 base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '3   Adobe Photoshop 2023                0x000000010992f571 Adobe Photoshop 2023 + 75896177'

    4 address: 0x10992f54e base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '4   Adobe Photoshop 2023                0x000000010992f54e Adobe Photoshop 2023 + 75896142'

    5 address: 0x10992f545 base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '5   Adobe Photoshop 2023                0x000000010992f545 Adobe Photoshop 2023 + 75896133'

    6 address: 0x10992f53b base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '6   Adobe Photoshop 2023                0x000000010992f53b Adobe Photoshop 2023 + 75896123'

    7 address: 0x10992f507 base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '7   Adobe Photoshop 2023                0x000000010992f507 Adobe Photoshop 2023 + 75896071'

    8 address: 0x1078056b7 base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '8   Adobe Photoshop 2023                0x00000001078056b7 Adobe Photoshop 2023 + 41121463'

    9 address: 0x107803b81 base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '9   Adobe Photoshop 2023                0x0000000107803b81 Adobe Photoshop 2023 + 41114497'

    10 address: 0x107801a8b base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '10  Adobe Photoshop 2023                0x0000000107801a8b Adobe Photoshop 2023 + 41106059'

    11 address: 0x1077f441c base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '11  Adobe Photoshop 2023                0x00000001077f441c Adobe Photoshop 2023 + 41051164'

    12 address: 0x1077f4544 base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '12  Adobe Photoshop 2023                0x00000001077f4544 Adobe Photoshop 2023 + 41051460'

    13 address: 0x10779cc5c base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '13  Adobe Photoshop 2023                0x000000010779cc5c Adobe Photoshop 2023 + 40692828'

    14 address: 0x7ff816453009 base: 0x7ff815ff4000 module name: 'AppKit' symbol info: '14  AppKit                              0x00007ff816453009 -[NSApplication _handleEvent:] + 65'

    15 address: 0x7ff816024018 base: 0x7ff815ff4000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007ff816024018 -[NSApplication run] + 623'

    16 address: 0x10779d5bd base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '16  Adobe Photoshop 2023                0x000000010779d5bd Adobe Photoshop 2023 + 40695229'

    17 address: 0x10779f8a3 base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '17  Adobe Photoshop 2023                0x000000010779f8a3 Adobe Photoshop 2023 + 40704163'

    18 address: 0x1077f4c7e base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '18  Adobe Photoshop 2023                0x00000001077f4c7e Adobe Photoshop 2023 + 41053310'

    19 address: 0x10989d53c base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '19  Adobe Photoshop 2023                0x000000010989d53c Adobe Photoshop 2023 + 75298108'

    20 address: 0x1050d4952 base: 0x1050ce000 module name: 'Adobe Photoshop 2023' symbol info: '20  Adobe Photoshop 2023                0x00000001050d4952 Adobe Photoshop 2023 + 26962'

    21 address: 0x7ff812b06310 base: 0x7ff812b00000 module name: 'dyld' symbol info: '21  dyld                                0x00007ff812b06310 start + 2432'

     

    D
    default35v8bwxzg0rw
    Participant
    March 5, 2023

    Photoshop Error information
    Code: -1
    Text: プログラムエラーです。
    Message: 要求された操作を完了できません。プログラムエラーです。
    Stack:
    Adobe Photoshop 24.2.0 20230218.r.315 28c9f72
    0 address: 0x00007FF7B231B601 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    1 address: 0x00007FF7B08BC414 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF7B08BB7B9 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF7AFAFF354 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF7AFAFF189 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF7AFAFEFE9 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF7AFB107ED base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF7B09021D5 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF7B0905107 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF7B0904ACA base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF7B08DDF46 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF7ADE2E758 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    12 address: 0x00007FF7ADE2E7ED base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    13 address: 0x00007FF7ADE0D7E0 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
    14 address: 0x00007FF7ADE1C561 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    15 address: 0x00007FF7AE1FF062 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    16 address: 0x00007FF7ADE101EB base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
    17 address: 0x00007FF7ADE96CB2 base: 0x00007FF7AD950000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
    18 address: 0x00007FF801917614 base: 0x00007FF801900000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF8038626A1 base: 0x00007FF803810000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    P
    P5E2E
    Known Participant
    March 4, 2023
    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Brightness/Contrast command because of a program error.
    Stack:
    Adobe Photoshop 24.0.0 20221013.r.59 3a3d761
    0 address: 0x1097aa0c4 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x00000001097aa0f4 Adobe Photoshop 2023 + 82436340'
    1 address: 0x10720333c base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x000000010720333c Adobe Photoshop 2023 + 42955580'
    2 address: 0x10720357c base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x000000010720357c Adobe Photoshop 2023 + 42956156'
    3 address: 0x107201a50 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x0000000107201a50 Adobe Photoshop 2023 + 42949200'
    4 address: 0x1072019f0 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x00000001072019f0 Adobe Photoshop 2023 + 42949104'
    5 address: 0x107204438 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x0000000107204438 Adobe Photoshop 2023 + 42959928'
    6 address: 0x107204480 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x0000000107204480 Adobe Photoshop 2023 + 42960000'
    7 address: 0x1061ee87c base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x00000001061ee87c Adobe Photoshop 2023 + 26093692'
    8 address: 0x105b6e448 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x0000000105b6e448 Adobe Photoshop 2023 + 19276872'
    9 address: 0x1064ac568 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x00000001064ac568 Adobe Photoshop 2023 + 28968296'
    10 address: 0x1068c1eec base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x00000001068c1eec Adobe Photoshop 2023 + 33251052'
    11 address: 0x1066358dc base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x00000001066358dc Adobe Photoshop 2023 + 30578908'
    12 address: 0x106636908 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x0000000106636908 Adobe Photoshop 2023 + 30583048'
    13 address: 0x10714f18c base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x000000010714f18c Adobe Photoshop 2023 + 42217868'
    14 address: 0x10713f260 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '14 Adobe Photoshop 2023 0x000000010713f260 Adobe Photoshop 2023 + 42152544'
    15 address: 0x1071fbf70 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '15 Adobe Photoshop 2023 0x00000001071fbf70 Adobe Photoshop 2023 + 42925936'
    16 address: 0x1071e4e04 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x00000001071e4e04 Adobe Photoshop 2023 + 42831364'
    17 address: 0x1071e4f2c base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x00000001071e4f2c Adobe Photoshop 2023 + 42831660'
    18 address: 0x1070f0d04 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x00000001070f0d04 Adobe Photoshop 2023 + 41831684'
    19 address: 0x1b72a2144 base: 0x1b6eeb000 module name: 'AppKit' symbol info: '19 AppKit 0x00000001b72a2144 -[NSApplication _handleEvent:] + 60'
    20 address: 0x1b6f17c14 base: 0x1b6eeb000 module name: 'AppKit' symbol info: '20 AppKit 0x00000001b6f17c14 -[NSApplication run] + 500'
    21 address: 0x1070f1798 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '21 Adobe Photoshop 2023 0x00000001070f1798 Adobe Photoshop 2023 + 41834392'
    22 address: 0x1070f3e10 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '22 Adobe Photoshop 2023 0x00000001070f3e10 Adobe Photoshop 2023 + 41844240'
    23 address: 0x1071e578c base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '23 Adobe Photoshop 2023 0x00000001071e578c Adobe Photoshop 2023 + 42833804'
    24 address: 0x109f1a344 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '24 Adobe Photoshop 2023 0x0000000109f1a344 Adobe Photoshop 2023 + 90235716'
    25 address: 0x10490f4f4 base: 0x10490c000 module name: 'Adobe Photoshop 2023' symbol info: '25 Adobe Photoshop 2023 0x000000010490f4f4 Adobe Photoshop 2023 + 13556'
    26 address: 0x1b38c3e50 base: 0x1b38be000 module name: 'dyld' symbol info: '26 dyld 0x00000001b38c3e50 start + 2544
    C
    christianc60249920
    Participant
    February 27, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the command because of a program error.
    Stack:
    Adobe Photoshop 24.2.0 20230218.r.315 28c9f72
    0 address: 0x00007FF712EAB601 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
    1 address: 0x00007FF71144C414 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF71144B7B9 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF71144DA05 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF70FC1010E base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
    5 address: 0x00007FF71144DA99 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF71144C650 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF70ED3B56A base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF70FC5FF7F base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
    9 address: 0x00007FF70EE21757 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF71145D0CB base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF70EFE6772 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
    12 address: 0x00007FF71149686E base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    13 address: 0x00007FF711496005 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    14 address: 0x00007FF711494ACA base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    15 address: 0x00007FF70EFECBC1 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
    16 address: 0x00007FF710448BA1 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    17 address: 0x00007FF71044888F base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    18 address: 0x00007FF70F85FC97 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
    19 address: 0x00007FF70F8606C1 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
    20 address: 0x00007FF70F863B25 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
    21 address: 0x00007FF71149686E base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    22 address: 0x00007FF711496005 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    23 address: 0x00007FF711494ACA base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    24 address: 0x00007FF71146DF46 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    25 address: 0x00007FF70E9BE758 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    26 address: 0x00007FF70E9BE7ED base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    27 address: 0x00007FF70E99E0B9 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
    28 address: 0x00007FF70E9AC561 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: ?do_always_noconv@?$codecvt_null@_W@archive@boost@@EEBA_NXZ:-1 in n.a.
    29 address: 0x00007FF70ED8F062 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    30 address: 0x00007FF70E9A01EB base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
    31 address: 0x00007FF70EA26CB2 base: 0x00007FF70E4E0000 module name: 'Photoshop.exe' symbol: xmlFileMatch:-1 in n.a.
    32 address: 0x00007FFA7E1D7614 base: 0x00007FFA7E1C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    33 address: 0x00007FFA7E8026A1 base: 0x00007FFA7E7B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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