Skip to main content
Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247970 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    S
    spotted-jaguar
    Participant
    February 15, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not print “marg2.jpg” because of a program error.
    Stack:
    Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
    0 address: 0x00007FF6E7770562 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6E5AE0654 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6E5ADFB29 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6E5AE1BDA base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6E3EC58DC base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF6E3EC5D3B base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF6E51B8A57 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6E5B4D7FE base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6E5B4CFE5 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6E5B2942B base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6E5B042D9 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6E34F1C19 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6E34F1CB6 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6E34E5B67 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6E34FC181 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6E37B1902 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6E34E7C7E base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6E3748542 base: 0x00007FF6E2EE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF9934A54E0 base: 0x00007FF993490000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF99378485B base: 0x00007FF993780000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    C
    completealienation
    Participant
    February 11, 2022

    Hi! I have an issue when using Replace Color command

     

    Photoshop Error information
    Code: -1
    Text: произошел программный сбой
    Message: Невозможно выполнить запроспроизошел программный сбой.
    Stack:
    Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
    0 address: 0x00007FF6678A0562 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF665C10654 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF665C0FB29 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF665C11BDA base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF66461186E base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF665C11C39 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF665C108C0 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF66468D6FE base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF665C1282F base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF665C12464 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF665C1282F base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF665C12464 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF665C1282F base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF665C12464 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    14 address: 0x00007FF665C1282F base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    15 address: 0x00007FF665C12464 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    16 address: 0x00007FF665C1282F base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    17 address: 0x00007FF665C12464 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    18 address: 0x00007FF665CBF50D base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    19 address: 0x00007FF665C1282F base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    20 address: 0x00007FF665C12464 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    21 address: 0x00007FF665C1282F base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    22 address: 0x00007FF665C12464 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    23 address: 0x00007FF665C1282F base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    24 address: 0x00007FF665C12464 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    25 address: 0x00007FF665C1282F base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    26 address: 0x00007FF665C12464 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    27 address: 0x00007FF665C1282F base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    28 address: 0x00007FF663621900 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    29 address: 0x00007FF6636512DA base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    30 address: 0x00007FF6636543E8 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    31 address: 0x00007FF663651924 base: 0x00007FF663010000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    32 address: 0x00007FF941615C0D base: 0x00007FF941600000 module name: 'USER32.dll' symbol: CallWindowProcW:-1 in n.a.
    33 address: 0x00007FF9416157DC base: 0x00007FF941600000 module name: 'USER32.dll' symbol: DispatchMessageW:-1 in n.a.
    34 address: 0x00007FF941621F73 base: 0x00007FF941600000 module name: 'USER32.dll' symbol: IsWindowVisible:-1 in n.a.
    35 address: 0x00007FF943600C14 base: 0x00007FF943560000 module name: 'ntdll.dll' symbol: KiUserCallbackDispatcher:-1 in n.a.
    36 address: 0x00007FF940871184 base: 0x00007FF940870000 module name: 'win32u.dll' symbol: NtUserMessageCall:-1 in n.a.
    37 address: 0x00007FF94161510B base: 0x00007FF941600000 module name: 'USER32.dll' symbol: SendMessageW:-1 in n.a.
    38 address: 0x00007FF941614F88 base: 0x00007FF941600000 module name: 'USER32.dll' symbol: SendMessageW:-1 in n.a.
    39 address: 0x00007FF92F434B8E base: 0x00007FF92F420000 module name: 'COMCTL32.dll' symbol: Ordinal382:-1 in n.a.

     

    X
    XX23090027mclm
    Participant
    February 10, 2022

    Photoshop Error information
    Code: -1
    Text: 因为程序错误
    Message: 无法完成请求，因为程序错误。
    Stack:
    Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
    0 address: 0x00007FF69FAD0562 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF69DE40654 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF69DE3FB29 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF69D26F644 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF69D26F0D1 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF69D26F171 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF69D26F0F1 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF69D27B60D base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF69DE86C65 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF69DE898E8 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF69DE8942B base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF69DE642D9 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF69B851C19 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF69B851CB6 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF69B845229 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF69B85C181 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF69BB11902 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF69B847C7E base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF69BAA8542 base: 0x00007FF69B240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF8517754E0 base: 0x00007FF851760000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF851D8485B base: 0x00007FF851D80000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    E
    Emily23085801fq6r
    Participant
    February 9, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
    0 address: 0x00007FF7730D0562 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF771440654 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF77143FB29 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF77086F644 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF77086F0D1 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF77086F171 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF77086F0F1 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF77087B60D base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF771486C65 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF7714898E8 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF77148942B base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF7714642D9 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF76EE51C19 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF76EE51CB6 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF76EE45229 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF76EE5C181 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF76F111902 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF76EE47C7E base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF76F0A8542 base: 0x00007FF76E840000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFB74D954E0 base: 0x00007FFB74D80000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFB7568485B base: 0x00007FFB75680000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    karlssonemil
    karlssonemil
    Participant
    February 9, 2022
    Please help! Having issues with channels and channel masking, inverting channel copys etc. 
     
    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
    0 address: 0x104cc379c base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '0   Adobe Photoshop 2022                0x0000000104cc37cc Adobe Photoshop 2022 + 75954124'
    1 address: 0x102ae1ca0 base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '1   Adobe Photoshop 2022                0x0000000102ae1ca0 Adobe Photoshop 2022 + 40426656'
    2 address: 0x102ae1ee0 base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '2   Adobe Photoshop 2022                0x0000000102ae1ee0 Adobe Photoshop 2022 + 40427232'
    3 address: 0x1053dcd4c base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '3   Adobe Photoshop 2022                0x00000001053dcd4c Adobe Photoshop 2022 + 83397964'
    4 address: 0x1053dcd28 base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '4   Adobe Photoshop 2022                0x00000001053dcd28 Adobe Photoshop 2022 + 83397928'
    5 address: 0x1053dcd1c base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '5   Adobe Photoshop 2022                0x00000001053dcd1c Adobe Photoshop 2022 + 83397916'
    6 address: 0x1053dcd10 base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '6   Adobe Photoshop 2022                0x00000001053dcd10 Adobe Photoshop 2022 + 83397904'
    7 address: 0x1053dcc8c base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '7   Adobe Photoshop 2022                0x00000001053dcc8c Adobe Photoshop 2022 + 83397772'
    8 address: 0x102adf288 base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '8   Adobe Photoshop 2022                0x0000000102adf288 Adobe Photoshop 2022 + 40415880'
    9 address: 0x102add15c base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '9   Adobe Photoshop 2022                0x0000000102add15c Adobe Photoshop 2022 + 40407388'
    10 address: 0x102adac70 base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '10  Adobe Photoshop 2022                0x0000000102adac70 Adobe Photoshop 2022 + 40397936'
    11 address: 0x102ac50cc base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '11  Adobe Photoshop 2022                0x0000000102ac50cc Adobe Photoshop 2022 + 40308940'
    12 address: 0x102ac51f4 base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '12  Adobe Photoshop 2022                0x0000000102ac51f4 Adobe Photoshop 2022 + 40309236'
    13 address: 0x1029cb774 base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '13  Adobe Photoshop 2022                0x00000001029cb774 Adobe Photoshop 2022 + 39286644'
    14 address: 0x1caeb1010 base: 0x1caa47000 module name: 'AppKit' symbol info: '14  AppKit                              0x00000001caeb1010 -[NSApplication _handleEvent:] + 76'
    15 address: 0x1caa799dc base: 0x1caa47000 module name: 'AppKit' symbol info: '15  AppKit                              0x00000001caa799dc -[NSApplication run] + 636'
    16 address: 0x1029cc1dc base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '16  Adobe Photoshop 2022                0x00000001029cc1dc Adobe Photoshop 2022 + 39289308'
    17 address: 0x1029ce984 base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '17  Adobe Photoshop 2022                0x00000001029ce984 Adobe Photoshop 2022 + 39299460'
    18 address: 0x102ac5a2c base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '18  Adobe Photoshop 2022                0x0000000102ac5a2c Adobe Photoshop 2022 + 40311340'
    19 address: 0x105334eac base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '19  Adobe Photoshop 2022                0x0000000105334eac Adobe Photoshop 2022 + 82710188'
    20 address: 0x100457d38 base: 0x100454000 module name: 'Adobe Photoshop 2022' symbol info: '20  Adobe Photoshop 2022                0x0000000100457d38 Adobe Photoshop 2022 + 15672'
    21 address: 0x1091650f4 module name: '<unknown module>' symbol info: '21  dyld                                0x00000001091650f4 start + 520'
     
    D
    defaultw82o3ltgw3xr
    Participant
    February 9, 2022

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    Burgermeester_ZA
    Burgermeester_ZA
    Participant
    February 8, 2022

    Unable to open a .jpg on photoshop, the file opens on another macOS laptop, but not on my W11 Desktop.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.1.0 20211208.r.143 83e47c5
    0 address: 0x00007FF6C9F55E22 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6C832B444 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    2 address: 0x00007FF6C832A919 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    3 address: 0x00007FF6C775A434 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    4 address: 0x00007FF6C7759EC1 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6C7759F61 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF6C7759EE1 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    7 address: 0x00007FF6C776647D base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    8 address: 0x00007FF6C8371A55 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    9 address: 0x00007FF6C83746D8 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    10 address: 0x00007FF6C837421B base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6C834F0C9 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6C5D3CA69 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6C5D3CB06 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6C5D309B7 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6C5D46FD1 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6C5FFC752 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6C5D32ACE base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6C5F93392 base: 0x00007FF6C5730000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF7BD454E0 base: 0x00007FFF7BD30000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF7CAA485B base: 0x00007FFF7CAA0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    I
    Irina Teichreb
    Participant
    February 8, 2022

    Photoshop Error information
    Code: -1
    Text: произошел программный сбой
    Message: Невозможно выполнить запроспроизошел программный сбой.
    Stack:
    Adobe Photoshop 23.1.1 20220106.r.202 060a6d1
    0 address: 0x1148fc6e0 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x00000001148fc71c Adobe Photoshop 2022 + 85272348'
    1 address: 0x112392b24 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000112392b24 Adobe Photoshop 2022 + 46041892'
    2 address: 0x112392d71 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000112392d71 Adobe Photoshop 2022 + 46042481'
    3 address: 0x115145ab3 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000115145ab3 Adobe Photoshop 2022 + 93960883'
    4 address: 0x115145a89 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000115145a89 Adobe Photoshop 2022 + 93960841'
    5 address: 0x115145a79 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000115145a79 Adobe Photoshop 2022 + 93960825'
    6 address: 0x115145a69 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000115145a69 Adobe Photoshop 2022 + 93960809'
    7 address: 0x115145a2d base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000115145a2d Adobe Photoshop 2022 + 93960749'
    8 address: 0x11238f8db base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000011238f8db Adobe Photoshop 2022 + 46029019'
    9 address: 0x11238d615 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000011238d615 Adobe Photoshop 2022 + 46020117'
    10 address: 0x11238ad71 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000011238ad71 Adobe Photoshop 2022 + 46009713'
    11 address: 0x112374fc8 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000112374fc8 Adobe Photoshop 2022 + 45920200'
    12 address: 0x1123750d4 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x00000001123750d4 Adobe Photoshop 2022 + 45920468'
    13 address: 0x112274240 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000112274240 Adobe Photoshop 2022 + 44868160'
    14 address: 0x168ae1635 base: 0x168a41000 module name: 'Spaces' symbol info: '14 Spaces 0x0000000168ae1635 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff231a0be1 base: 0x7fff22d01000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff231a0be1 -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22d30c8e base: 0x7fff22d01000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d30c8e -[NSApplication run] + 623'
    17 address: 0x112274d42 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000112274d42 Adobe Photoshop 2022 + 44870978'
    18 address: 0x1122775b6 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x00000001122775b6 Adobe Photoshop 2022 + 44881334'
    19 address: 0x1123758cc base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x00000001123758cc Adobe Photoshop 2022 + 45922508'
    20 address: 0x11508d309 base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000011508d309 Adobe Photoshop 2022 + 93205257'
    21 address: 0x10f7b02fd base: 0x10f7aa000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x000000010f7b02fd Adobe Photoshop 2022 + 25341'
    22 address: 0x7fff2045cf3d base: 0x7fff20447000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff2045cf3d start + 1'

     

    C
    C23039563oaqz
    Participant
    February 7, 2022

    I am unable to open files in photoshop 23.1.1

     

    This was all that was copied from plugin to clipboard:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    E
    evanlparker
    Participating Frequently
    February 5, 2022

    This issue began with PS 2020, and has persisted with 2021 and 2022. Files cannot be edited and re-saved (open, edit, save) to a network volume. The full contents of the file are written to the NAS, in the correct folder with a temp file name, and the error is generated. A save-as to the same folder, or save a copy, is always successful. The temp files can be reopened in PS, Preview, or other imaging applications. Only rarely after a machine restart does the save process work for a few images, then the error reappears and persists. Machines on the same network writing to the same volume with OS versions 10.13 or older, and/or PS2019 and older do not generate the error. Administator account is running on all Mac machines and I am logged in to the NAS as the administrator as well. Data from user diagnostics:

     

    Photoshop Error information

    Code: -1

    Text: because of a program error

    Message: Could not complete your request because of a program error.

    Stack:

    Adobe Photoshop 22.5.5 20220106.r.691 150bba4

    0       address: 0x10c4f17ed  base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010c4f1829 Adobe Photoshop 2021 + 83773481'

    1       address: 0x10a053a54 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010a053a54 Adobe Photoshop 2021 + 45378132'

    2       address: 0x10a053ca1 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010a053ca1 Adobe Photoshop 2021 + 45378721'

    3       address: 0x10cc65ec3  base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010cc65ec3 Adobe Photoshop 2021 + 91590339'

    4       address: 0x10cc65e99 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010cc65e99 Adobe Photoshop 2021 + 91590297'

    5       address: 0x10cc65e89 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010cc65e89 Adobe Photoshop 2021 + 91590281'

    6       address: 0x10cc65e79 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010cc65e79 Adobe Photoshop 2021 + 91590265'

    7       address: 0x10cc65e3d base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010cc65e3d Adobe Photoshop 2021 + 91590205'

    8       address: 0x10a050abb base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010a050abb Adobe Photoshop 2021 + 45365947'

    9       address: 0x10a04ea35 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x000000010a04ea35 Adobe Photoshop 2021 + 45357621'

    10     address: 0x10a04c1b1 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010a04c1b1 Adobe Photoshop 2021 + 45347249'

    11     address: 0x10a037078 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010a037078 Adobe Photoshop 2021 + 45260920'

    12     address: 0x10a037184 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010a037184 Adobe Photoshop 2021 + 45261188'

    13     address: 0x10a0370cf  base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010a0370cf Adobe Photoshop 2021 + 45261007'

    14     address: 0x109f37e31  base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x0000000109f37e31 Adobe Photoshop 2021 + 44215857'

    15     address: 0x109f37c8d  base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x0000000109f37c8d Adobe Photoshop 2021 + 44215437'

    16     address: 0x7fff38b78d5a      base: 0x7fff38aba000  module name: 'Foundation'  symbol info: '16  Foundation                          0x00007fff38b78d5a __NSFireTimer + 67'

    17     address: 0x7fff36498119      base: 0x7fff363f9000   module name: 'CoreFoundation'   symbol info: '17  CoreFoundation                      0x00007fff36498119 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20'

    18     address: 0x7fff36497c7f       base: 0x7fff363f9000   module name: 'CoreFoundation'   symbol info: '18  CoreFoundation                      0x00007fff36497c7f __CFRunLoopDoTimer + 859'

    19     address: 0x7fff36497767      base: 0x7fff363f9000   module name: 'CoreFoundation'   symbol info: '19  CoreFoundation                      0x00007fff36497767 __CFRunLoopDoTimers + 322'

    20     address: 0x7fff3647c4e1       base: 0x7fff363f9000   module name: 'CoreFoundation'   symbol info: '20  CoreFoundation                      0x00007fff3647c4e1 __CFRunLoopRun + 1814'

    21     address: 0x7fff3647b76e      base: 0x7fff363f9000   module name: 'CoreFoundation'   symbol info: '21  CoreFoundation                      0x00007fff3647b76e CFRunLoopRunSpecific + 462'

    22     address: 0x7fff350a7aad       base: 0x7fff35078000  module name: 'HIToolbox'    symbol info: '22  HIToolbox                           0x00007fff350a7aad RunCurrentEventLoopInMode + 292'

    23     address: 0x7fff350a76e4       base: 0x7fff35078000  module name: 'HIToolbox'    symbol info: '23  HIToolbox                           0x00007fff350a76e4 ReceiveNextEventCommon + 359'

    24     address: 0x7fff350a7569      base: 0x7fff35078000  module name: 'HIToolbox'    symbol info: '24  HIToolbox                           0x00007fff350a7569 _BlockUntilNextEventMatchingListInModeWithFilter + 64'

    25     address: 0x7fff336f0659       base: 0x7fff336af000   module name: 'AppKit' symbol info: '25  AppKit                              0x00007fff336f0659 _DPSNextEvent + 883'

    26     address: 0x7fff336eeea0       base: 0x7fff336af000   module name: 'AppKit' symbol info: '26  AppKit                              0x00007fff336eeea0 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352'

    27     address: 0x109f36812 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '27  Adobe Photoshop 2021                0x0000000109f36812 Adobe Photoshop 2021 + 44210194'

    28     address: 0x7fff336e0bae      base: 0x7fff336af000   module name: 'AppKit' symbol info: '28  AppKit                              0x00007fff336e0bae -[NSApplication run] + 658'

    29     address: 0x109f37bd2 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '29  Adobe Photoshop 2021                0x0000000109f37bd2 Adobe Photoshop 2021 + 44215250'

    30     address: 0x109f3a0a0  base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '30  Adobe Photoshop 2021                0x0000000109f3a0a0 Adobe Photoshop 2021 + 44224672'

    31     address: 0x10a03794c base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '31  Adobe Photoshop 2021                0x000000010a03794c Adobe Photoshop 2021 + 45263180'

    32     address: 0x10cbaf1f8   base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '32  Adobe Photoshop 2021                0x000000010cbaf1f8 Adobe Photoshop 2021 + 90841592'

    33     address: 0x107512789 base: 0x10750d000      module name: 'Adobe Photoshop 2021' symbol info: '33  Adobe Photoshop 2021                0x0000000107512789 Adobe Photoshop 2021 + 22409'

    34     address: 0x7fff7021acc9       base: 0x7fff70200000  module name: 'libdyld.dylib' symbol info: '34  libdyld.dylib                       0x00007fff7021acc9 start + 1'

     

    J
    Johnnie Rocco
    Participant
    February 5, 2022

    Hi and thanks for you response.

     

    Pardon my ignorance but when you say Network Volume do you mean my iMac as opposed to external drive. I am not on a Network. And does NAS refer to my external drive, in my case a seagate nothing fancy drivie. The save as command does not work if I want to save to my iMac. AND, this is inconsistent with files, some open and save no problem. I have run PS 2020, 2021, 2022 and this is the first time I have encountered this problem.

     

    Really wish I knew how to fix the problem.

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices