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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247969 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    B
    Brian22041608pyle
    Participant
    December 1, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    A
    Anonymous
    November 29, 2021

    Hi there,

     

    here is  the error that appears on photoshop when i try to open an image scequence.

     

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
    0 address: 0x1055a1c98 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x00000001055a1cc8 Adobe Photoshop 2022 + 75947208'
    1 address: 0x1033d5084 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x00000001033d5084 Adobe Photoshop 2022 + 40505476'
    2 address: 0x1033d52c4 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x00000001033d52c4 Adobe Photoshop 2022 + 40506052'
    3 address: 0x105c035b4 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x0000000105c035b4 Adobe Photoshop 2022 + 82638260'
    4 address: 0x105c03590 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x0000000105c03590 Adobe Photoshop 2022 + 82638224'
    5 address: 0x105c03584 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000105c03584 Adobe Photoshop 2022 + 82638212'
    6 address: 0x105c03578 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000105c03578 Adobe Photoshop 2022 + 82638200'
    7 address: 0x105c034f4 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x0000000105c034f4 Adobe Photoshop 2022 + 82638068'
    8 address: 0x1033d2870 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x00000001033d2870 Adobe Photoshop 2022 + 40495216'
    9 address: 0x1033d09b8 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x00000001033d09b8 Adobe Photoshop 2022 + 40487352'
    10 address: 0x1033ce4cc base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x00000001033ce4cc Adobe Photoshop 2022 + 40477900'
    11 address: 0x1033b891c base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x00000001033b891c Adobe Photoshop 2022 + 40388892'
    12 address: 0x1033b8a44 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x00000001033b8a44 Adobe Photoshop 2022 + 40389188'
    13 address: 0x1032bf8fc base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x00000001032bf8fc Adobe Photoshop 2022 + 39368956'
    14 address: 0x197b3f7a8 base: 0x1976b0000 module name: 'AppKit' symbol info: '14 AppKit 0x0000000197b3f7a8 -[NSApplication _handleEvent:] + 76'
    15 address: 0x1976e1e74 base: 0x1976b0000 module name: 'AppKit' symbol info: '15 AppKit 0x00000001976e1e74 -[NSApplication run] + 636'
    16 address: 0x1032c0364 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x00000001032c0364 Adobe Photoshop 2022 + 39371620'
    17 address: 0x1032c28a0 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x00000001032c28a0 Adobe Photoshop 2022 + 39381152'
    18 address: 0x1033b927c base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x00000001033b927c Adobe Photoshop 2022 + 40391292'
    19 address: 0x105b5a67c base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x0000000105b5a67c Adobe Photoshop 2022 + 81946236'
    20 address: 0x100d38e10 base: 0x100d34000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x0000000100d38e10 Adobe Photoshop 2022 + 19984'
    21 address: 0x194e21430 base: 0x194e09000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x0000000194e21430 start + 4'

     

    C
    christyl85407541
    Participant
    November 29, 2021

    Photoshop is literally unusable for me at the moment. Everything I do "Program error..."

    I have the latest version of Photoshop, my graphics driver is up to date, I have windows 11.

    I can't even use the diagnostic tool, when I check the "copy to clipboard" and click "Simulate Error" it just says "Could not complete your request because of a program error." xD

    It's incredibly frustrating. I guess I can try and roll back my latest windows update and see if that helps.

    C
    christyl85407541
    Participant
    November 29, 2021

    UPDATE:

    After trying everything else, I finally just uninstalled Photoshop and then reinstalled it. Seems to have worked.

      M
      Muhammad Abdelsalam
      Participant
      November 27, 2021

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
      0 address: 0x00007FF64CFADC92 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
      1 address: 0x00007FF64B38F314 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      2 address: 0x00007FF64B38E869 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      3 address: 0x00007FF64A781834 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      4 address: 0x00007FF64A7814D1 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      5 address: 0x00007FF64A7816F1 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      6 address: 0x00007FF64A7814F1 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      7 address: 0x00007FF64A78DBBD base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      8 address: 0x00007FF64B3D5805 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      9 address: 0x00007FF64B3D82C8 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      10 address: 0x00007FF64B3D7CFB base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      11 address: 0x00007FF64B3AE979 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      12 address: 0x00007FF648D742D9 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      13 address: 0x00007FF648D74376 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      14 address: 0x00007FF648D67C28 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      15 address: 0x00007FF648D7E831 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      16 address: 0x00007FF6490286A2 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      17 address: 0x00007FF648D6A322 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      18 address: 0x00007FF648FCA8F2 base: 0x00007FF648850000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      19 address: 0x00007FFC91167034 base: 0x00007FFC91150000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      20 address: 0x00007FFC912A2651 base: 0x00007FFC91250000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

       

      E
      Eva Francisca21940596jr24
      Participant
      November 25, 2021

      No me deja guardas los cambios en los archivos, tengo que cambiar el nombre para poder guardar el documento :((

       

      Photoshop Error information
      Code: -1
      Text: porque ha habido un error de programa
      Message: No se ha podido cumplir porque ha habido un error de programa.
      Stack:
      Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
      0 address: 0x107ef36c0 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000107ef36fc Adobe Photoshop 2022 + 85030652'
      1 address: 0x10599a4d4 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010599a4d4 Adobe Photoshop 2022 + 45868244'
      2 address: 0x10599a721 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010599a721 Adobe Photoshop 2022 + 45868833'
      3 address: 0x1086baac3 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x00000001086baac3 Adobe Photoshop 2022 + 93186755'
      4 address: 0x1086baa99 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x00000001086baa99 Adobe Photoshop 2022 + 93186713'
      5 address: 0x1086baa89 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x00000001086baa89 Adobe Photoshop 2022 + 93186697'
      6 address: 0x1086baa79 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x00000001086baa79 Adobe Photoshop 2022 + 93186681'
      7 address: 0x1086baa3d base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x00000001086baa3d Adobe Photoshop 2022 + 93186621'
      8 address: 0x10599745b base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010599745b Adobe Photoshop 2022 + 45855835'
      9 address: 0x1059953b5 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x00000001059953b5 Adobe Photoshop 2022 + 45847477'
      10 address: 0x105992b11 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000105992b11 Adobe Photoshop 2022 + 45837073'
      11 address: 0x10597cd58 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010597cd58 Adobe Photoshop 2022 + 45747544'
      12 address: 0x10597ce64 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010597ce64 Adobe Photoshop 2022 + 45747812'
      13 address: 0x10587c970 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010587c970 Adobe Photoshop 2022 + 44697968'
      14 address: 0x1750b0635 base: 0x175010000 module name: 'Spaces' symbol info: '14 Spaces 0x00000001750b0635 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
      15 address: 0x7fff230d3be1 base: 0x7fff22c34000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff230d3be1 -[NSApplication _handleEvent:] + 65'
      16 address: 0x7fff22c63c8e base: 0x7fff22c34000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22c63c8e -[NSApplication run] + 623'
      17 address: 0x10587d472 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010587d472 Adobe Photoshop 2022 + 44700786'
      18 address: 0x10587fa44 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010587fa44 Adobe Photoshop 2022 + 44710468'
      19 address: 0x10597d65c base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010597d65c Adobe Photoshop 2022 + 45749852'
      20 address: 0x1086012a9 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x00000001086012a9 Adobe Photoshop 2022 + 92426921'
      21 address: 0x102de14c9 base: 0x102ddc000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x0000000102de14c9 Adobe Photoshop 2022 + 21705'
      22 address: 0x7fff2038ff3d base: 0x7fff2037a000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff2038ff3d start + 1'
      23 address: 0x1 module name: '<unknown module>' symbol info: '23 ??? 0x0000000000000001 0x0 + 1'

       

      mecsi
      mecsi
      Participant
      November 24, 2021

      Hello! here is the error that I have experiencing in photoshop while Im using alpha channel

       

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
      0 address: 0x10b55d6c0 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010b55d6fc Adobe Photoshop 2022 + 85030652'
      1 address: 0x1090044d4 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x00000001090044d4 Adobe Photoshop 2022 + 45868244'
      2 address: 0x109004721 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x0000000109004721 Adobe Photoshop 2022 + 45868833'
      3 address: 0x10bd24ac3 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010bd24ac3 Adobe Photoshop 2022 + 93186755'
      4 address: 0x10bd24a99 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010bd24a99 Adobe Photoshop 2022 + 93186713'
      5 address: 0x10bd24a89 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010bd24a89 Adobe Photoshop 2022 + 93186697'
      6 address: 0x10bd24a79 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010bd24a79 Adobe Photoshop 2022 + 93186681'
      7 address: 0x10bd24a3d base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010bd24a3d Adobe Photoshop 2022 + 93186621'
      8 address: 0x10900145b base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010900145b Adobe Photoshop 2022 + 45855835'
      9 address: 0x108fff3b5 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x0000000108fff3b5 Adobe Photoshop 2022 + 45847477'
      10 address: 0x108ffcb11 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x0000000108ffcb11 Adobe Photoshop 2022 + 45837073'
      11 address: 0x108fe6d58 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000108fe6d58 Adobe Photoshop 2022 + 45747544'
      12 address: 0x108fe6e64 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000108fe6e64 Adobe Photoshop 2022 + 45747812'
      13 address: 0x108ee6970 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x0000000108ee6970 Adobe Photoshop 2022 + 44697968'
      14 address: 0x1735e7635 base: 0x173547000 module name: 'Spaces' symbol info: '14 Spaces 0x00000001735e7635 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
      15 address: 0x7fff231e6be1 base: 0x7fff22d47000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff231e6be1 -[NSApplication _handleEvent:] + 65'
      16 address: 0x7fff22d76c8e base: 0x7fff22d47000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d76c8e -[NSApplication run] + 623'
      17 address: 0x108ee7472 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x0000000108ee7472 Adobe Photoshop 2022 + 44700786'
      18 address: 0x108ee9a44 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000108ee9a44 Adobe Photoshop 2022 + 44710468'
      19 address: 0x108fe765c base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x0000000108fe765c Adobe Photoshop 2022 + 45749852'
      20 address: 0x10bc6b2a9 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010bc6b2a9 Adobe Photoshop 2022 + 92426921'
      21 address: 0x10644b4c9 base: 0x106446000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x000000010644b4c9 Adobe Photoshop 2022 + 21705'
      22 address: 0x7fff204a2f3d base: 0x7fff2048d000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff204a2f3d start + 1'

       

       

      S
      sandym6490370
      Participant
      November 23, 2021

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.0.2 20211119.r.101 ace26c0
      0 address: 0x10e80e6c0 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x000000010e80e6fc Adobe Photoshop 2022 + 85030652'
      1 address: 0x10c2b54d4 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010c2b54d4 Adobe Photoshop 2022 + 45868244'
      2 address: 0x10c2b5721 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010c2b5721 Adobe Photoshop 2022 + 45868833'
      3 address: 0x10efd5ac3 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x000000010efd5ac3 Adobe Photoshop 2022 + 93186755'
      4 address: 0x10efd5a99 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010efd5a99 Adobe Photoshop 2022 + 93186713'
      5 address: 0x10efd5a89 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x000000010efd5a89 Adobe Photoshop 2022 + 93186697'
      6 address: 0x10efd5a79 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x000000010efd5a79 Adobe Photoshop 2022 + 93186681'
      7 address: 0x10efd5a3d base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010efd5a3d Adobe Photoshop 2022 + 93186621'
      8 address: 0x10c2b245b base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010c2b245b Adobe Photoshop 2022 + 45855835'
      9 address: 0x10c2b03b5 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010c2b03b5 Adobe Photoshop 2022 + 45847477'
      10 address: 0x10c2adb11 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010c2adb11 Adobe Photoshop 2022 + 45837073'
      11 address: 0x10c297d58 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010c297d58 Adobe Photoshop 2022 + 45747544'
      12 address: 0x10c297e64 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010c297e64 Adobe Photoshop 2022 + 45747812'
      13 address: 0x10c197970 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010c197970 Adobe Photoshop 2022 + 44697968'
      14 address: 0x192c06635 base: 0x192b66000 module name: 'Spaces' symbol info: '14 Spaces 0x0000000192c06635 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
      15 address: 0x7fff23390f1e base: 0x7fff22ef2000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff23390f1e -[NSApplication _handleEvent:] + 65'
      16 address: 0x7fff22f216af base: 0x7fff22ef2000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22f216af -[NSApplication run] + 623'
      17 address: 0x10c198472 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010c198472 Adobe Photoshop 2022 + 44700786'
      18 address: 0x10c19aa44 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010c19aa44 Adobe Photoshop 2022 + 44710468'
      19 address: 0x10c29865c base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000010c29865c Adobe Photoshop 2022 + 45749852'
      20 address: 0x10ef1c2a9 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010ef1c2a9 Adobe Photoshop 2022 + 92426921'
      21 address: 0x1096fc4c9 base: 0x1096f7000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x00000001096fc4c9 Adobe Photoshop 2022 + 21705'
      22 address: 0x7fff20635621 base: 0x7fff20620000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20635621 start + 1'
      23 address: 0x1 module name: '<unknown module>' symbol info: '23 ??? 0x0000000000000001 0x0 + 1'

       

      J
      justlovebrad
      Participating Frequently
      November 22, 2021

      Is this thread even monitored? I see lots of comments and few replies. Also, I posted my issue over a month ago and it still persists. It's an issue I've never had in my 20-plus years working with Photoshop.

      E
      elegant_Fountain98BC
      Participant
      November 22, 2021

      Welcome back.
      The error appears when I try to run: filter, blur gallery, iris blur.
      It doesn't matter what kind of file it is, whether it is jpg, psd ...
      I am sending a sample jpg file along with a text file with the description of the error.
      Greetings Piotr.

      boruchlen
      boruchlen
      Participating Frequently
      November 21, 2021

      Here is the error message I get when I try to export my preferences, so that I can reset the preferences.

      Photoshop Error information
      Code: -1
      Text: because of a program error
      Message: Could not complete your request because of a program error.
      Stack:
      Adobe Photoshop 23.0.1 20211105.r.68 96a498e
      0 address: 0x00007FF637C2DCB2 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
      1 address: 0x00007FF63600F314 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      2 address: 0x00007FF63600E869 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      3 address: 0x00007FF635401BE4 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      4 address: 0x00007FF635401671 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      5 address: 0x00007FF635401711 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      6 address: 0x00007FF635401691 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      7 address: 0x00007FF63540DB8D base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      8 address: 0x00007FF636055805 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      9 address: 0x00007FF6360582C8 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      10 address: 0x00007FF636057CFB base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      11 address: 0x00007FF63602E979 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      12 address: 0x00007FF6339F42D9 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      13 address: 0x00007FF6339F4376 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      14 address: 0x00007FF6339E7C28 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      15 address: 0x00007FF6339FE831 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      16 address: 0x00007FF633CA86A2 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      17 address: 0x00007FF6339EA322 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
      18 address: 0x00007FF633C4A8F2 base: 0x00007FF6334D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
      19 address: 0x00007FFD7C2E7034 base: 0x00007FFD7C2D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
      20 address: 0x00007FFD7DDC2651 base: 0x00007FFD7DD70000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

       

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