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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247978 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    S
    sharonsharalyke
    Participating Frequently
    November 16, 2021

    iMac OS Catalina version 10.15.7

     

    Error comes when I try to save a file.  I have enabled full disk access and checked the other steps on your help page.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.0.1 20211105.r.68 96a498e
    0 address: 0x111a31240 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x0000000111a3127c Adobe Photoshop 2022 + 85029500'
    1 address: 0x10f4d8054 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x000000010f4d8054 Adobe Photoshop 2022 + 45867092'
    2 address: 0x10f4d82a1 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x000000010f4d82a1 Adobe Photoshop 2022 + 45867681'
    3 address: 0x1121f8633 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x00000001121f8633 Adobe Photoshop 2022 + 93185587'
    4 address: 0x1121f8609 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x00000001121f8609 Adobe Photoshop 2022 + 93185545'
    5 address: 0x1121f85f9 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x00000001121f85f9 Adobe Photoshop 2022 + 93185529'
    6 address: 0x1121f85e9 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x00000001121f85e9 Adobe Photoshop 2022 + 93185513'
    7 address: 0x1121f85ad base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x00000001121f85ad Adobe Photoshop 2022 + 93185453'
    8 address: 0x10f4d4fdb base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010f4d4fdb Adobe Photoshop 2022 + 45854683'
    9 address: 0x10f4d2f35 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x000000010f4d2f35 Adobe Photoshop 2022 + 45846325'
    10 address: 0x10f4d0691 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x000000010f4d0691 Adobe Photoshop 2022 + 45835921'
    11 address: 0x10f4ba8d8 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x000000010f4ba8d8 Adobe Photoshop 2022 + 45746392'
    12 address: 0x10f4ba9e4 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x000000010f4ba9e4 Adobe Photoshop 2022 + 45746660'
    13 address: 0x10f3ba4f0 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010f3ba4f0 Adobe Photoshop 2022 + 44696816'
    14 address: 0x15de96585 base: 0x15ddf6000 module name: 'Spaces' symbol info: '14 Spaces 0x000000015de96585 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff356c5bdf base: 0x7fff35694000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff356c5bdf -[NSApplication run] + 707'
    16 address: 0x10f3baff2 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x000000010f3baff2 Adobe Photoshop 2022 + 44699634'
    17 address: 0x10f3bd5c4 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010f3bd5c4 Adobe Photoshop 2022 + 44709316'
    18 address: 0x10f4bb1dc base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x000000010f4bb1dc Adobe Photoshop 2022 + 45748700'
    19 address: 0x11213ee29 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x000000011213ee29 Adobe Photoshop 2022 + 92425769'
    20 address: 0x10c91f049 base: 0x10c91a000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x000000010c91f049 Adobe Photoshop 2022 + 20553'
    21 address: 0x7fff72660cc9 base: 0x7fff72646000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff72660cc9 start + 1'

     

    F
    Fabio21775086vzys
    Participant
    November 16, 2021

    Photoshop Error information
    Code: -1
    Text: devido a um erro de programa
    Message: Não foi possível abrir “Lab Work 3.psd” devido a um erro de programa.
    Stack:
    Adobe Photoshop 23.0.1 20211105.r.68 96a498e
    0 address: 0x00007FF6ADCDDCB2 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6AC0BF314 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6AC0BE869 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6AC0C07BA base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6AAA64C8E base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6AC0C0819 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6AC0BF580 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6AB77D9A5 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6AB77DBE9 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6AA4DF6AC base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF6AB681DB3 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6AAD30C17 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6AAD30A0E base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF6AAD30524 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    14 address: 0x00007FF6AA1BE9C1 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    15 address: 0x00007FF6A9DC0D6C base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6A9AC476E base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6AA492E43 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    18 address: 0x00007FF6AC1759AC base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    19 address: 0x00007FF6AC0DD924 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    20 address: 0x00007FF6AC0D9634 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    21 address: 0x00007FF6AC12B39E base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    22 address: 0x00007FF6AC12AB95 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    23 address: 0x00007FF6AC107CFB base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    24 address: 0x00007FF6AC0DE979 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    25 address: 0x00007FF6A9AA42D9 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    26 address: 0x00007FF6A9AA4376 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    27 address: 0x00007FF6A9A98545 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    28 address: 0x00007FF6A9AAE831 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    29 address: 0x00007FF6A9D586A2 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    30 address: 0x00007FF6A9A9A322 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    31 address: 0x00007FF6A9CFA8F2 base: 0x00007FF6A9580000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    32 address: 0x00007FFA329D7034 base: 0x00007FFA329C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    33 address: 0x00007FFA33F02651 base: 0x00007FFA33EB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    C
    CRZ38L
    Participant
    November 15, 2021

    Upgraded Photoshop and can't even open a jpeg. This is extremely frustrating, seems like not a lot of testing is done before newere versions are deployed.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    E
    elegant_Fountain98BC
    Participant
    November 15, 2021

    Hello.

    Im trying to use filter, iris blur, and that what happens :

    Ty for help.

    Piotr.

     

    C
    chasdemain
    Participant
    November 14, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 23.0.1 20211105.r.68 96a498e
    0 address: 0x00007FF7ACDADCB2 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7AB18F314 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF7AB18E869 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF7AA581BE4 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF7AA581671 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF7AA581711 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF7AA581691 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF7AA58DB8D base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7AB1D5805 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF7AB1D82C8 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF7AB1D7CFB base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF7AB1AE979 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7A8B742D9 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7A8B74376 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7A8B67C28 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7A8B7E831 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7A8E286A2 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7A8B6A322 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7A8DCA8F2 base: 0x00007FF7A8650000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFA1AAE7034 base: 0x00007FFA1AAD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFA1B4C2651 base: 0x00007FFA1B470000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    mabe38
    Participating Frequently
    November 14, 2021

    I can choose a motif. Photoshop can then no longer be operated.

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 23.0.1 20211105.r.68 96a498e
    0 address: 0x00007FF6B4EDDCB2 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6B32BF314 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6B32BE869 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6B26B1BE4 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6B26B1671 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6B26B1711 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6B26B1691 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6B26BDB8D base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6B3305805 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6B33082C8 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6B3307CFB base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6B32DE979 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6B0CA42D9 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6B0CA4376 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6B0C97C28 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6B0CAE831 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6B0F586A2 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6B0C9A322 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6B0EFA8F2 base: 0x00007FF6B0780000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC60E77034 base: 0x00007FFC60E60000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC62D02651 base: 0x00007FFC62CB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    Y
    Yuliya5C31
    Participant
    November 14, 2021

    Photoshop Error information
    Code: -1
    Text: произошел программный сбой
    Message: Команда "Яркость/Контрастность" не может быть выполнена: произошел программный сбой.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x00007FF657E44652 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6562F3D54 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6562F32B9 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6562F51FA base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF654CEECDE base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6562F5259 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6562F3FC0 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF655F4C7AD base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF655F5F184 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF655A121E7 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF654F7B745 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF654F1E314 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF655A119C0 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF655478C24 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF655474A22 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF65635FB2E base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF65635F355 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF65633914B base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF656313069 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    19 address: 0x00007FF653D96E09 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    20 address: 0x00007FF653D96EA6 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    21 address: 0x00007FF653D8B015 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    22 address: 0x00007FF653DA1191 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    23 address: 0x00007FF65402A065 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    24 address: 0x00007FF653D8CDEB base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    25 address: 0x00007FF653FEA512 base: 0x00007FF6538B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    26 address: 0x00007FFE7D937034 base: 0x00007FFE7D920000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    27 address: 0x00007FFE7E1E2651 base: 0x00007FFE7E190000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    Hugh Calder
    Hugh Calder
    Participant
    November 13, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

    M
    MitchNYC10065
    Participant
    November 11, 2021

    I get the "program error" dialog when I try to open a PDF file in the latest Photoshop (updated today). Here's the contents of the clipboard:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not open “Spotlight Email.pdf” because of a program error.
    Stack:
    Adobe Photoshop 23.0.1 20211105.r.68 96a498e
    0 address: 0x1067ae240 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '0 Adobe Photoshop 2022 0x00000001067ae27c Adobe Photoshop 2022 + 85029500'
    1 address: 0x104255054 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '1 Adobe Photoshop 2022 0x0000000104255054 Adobe Photoshop 2022 + 45867092'
    2 address: 0x1042552a1 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '2 Adobe Photoshop 2022 0x00000001042552a1 Adobe Photoshop 2022 + 45867681'
    3 address: 0x1042533a5 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '3 Adobe Photoshop 2022 0x00000001042533a5 Adobe Photoshop 2022 + 45859749'
    4 address: 0x10425333e base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '4 Adobe Photoshop 2022 0x000000010425333e Adobe Photoshop 2022 + 45859646'
    5 address: 0x104255ff9 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '5 Adobe Photoshop 2022 0x0000000104255ff9 Adobe Photoshop 2022 + 45871097'
    6 address: 0x104255fec base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '6 Adobe Photoshop 2022 0x0000000104255fec Adobe Photoshop 2022 + 45871084'
    7 address: 0x10283c9fa base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '7 Adobe Photoshop 2022 0x000000010283c9fa Adobe Photoshop 2022 + 18504186'
    8 address: 0x10283c2dd base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '8 Adobe Photoshop 2022 0x000000010283c2dd Adobe Photoshop 2022 + 18502365'
    9 address: 0x1030d0dc2 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '9 Adobe Photoshop 2022 0x00000001030d0dc2 Adobe Photoshop 2022 + 27499970'
    10 address: 0x1030d0fcf base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '10 Adobe Photoshop 2022 0x00000001030d0fcf Adobe Photoshop 2022 + 27500495'
    11 address: 0x103381ba0 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '11 Adobe Photoshop 2022 0x0000000103381ba0 Adobe Photoshop 2022 + 30321568'
    12 address: 0x103381af7 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '12 Adobe Photoshop 2022 0x0000000103381af7 Adobe Photoshop 2022 + 30321399'
    13 address: 0x10418e89e base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '13 Adobe Photoshop 2022 0x000000010418e89e Adobe Photoshop 2022 + 45054110'
    14 address: 0x1042365ec base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '14 Adobe Photoshop 2022 0x00000001042365ec Adobe Photoshop 2022 + 45741548'
    15 address: 0x104237efc base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '15 Adobe Photoshop 2022 0x0000000104237efc Adobe Photoshop 2022 + 45747964'
    16 address: 0x104237a3b base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '16 Adobe Photoshop 2022 0x0000000104237a3b Adobe Photoshop 2022 + 45746747'
    17 address: 0x10424352c base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '17 Adobe Photoshop 2022 0x000000010424352c Adobe Photoshop 2022 + 45794604'
    18 address: 0x102ad8eca base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '18 Adobe Photoshop 2022 0x0000000102ad8eca Adobe Photoshop 2022 + 21241546'
    19 address: 0x102ad8d8d base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '19 Adobe Photoshop 2022 0x0000000102ad8d8d Adobe Photoshop 2022 + 21241229'
    20 address: 0x102adb3e1 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '20 Adobe Photoshop 2022 0x0000000102adb3e1 Adobe Photoshop 2022 + 21251041'
    21 address: 0x102adb49b base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '21 Adobe Photoshop 2022 0x0000000102adb49b Adobe Photoshop 2022 + 21251227'
    22 address: 0x103c4e85e base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '22 Adobe Photoshop 2022 0x0000000103c4e85e Adobe Photoshop 2022 + 39549022'
    23 address: 0x102c0ef07 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '23 Adobe Photoshop 2022 0x0000000102c0ef07 Adobe Photoshop 2022 + 22511367'
    24 address: 0x101f5772c base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '24 Adobe Photoshop 2022 0x0000000101f5772c Adobe Photoshop 2022 + 9176876'
    25 address: 0x10417d47b base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '25 Adobe Photoshop 2022 0x000000010417d47b Adobe Photoshop 2022 + 44983419'
    26 address: 0x103a9a1fb base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '26 Adobe Photoshop 2022 0x0000000103a9a1fb Adobe Photoshop 2022 + 37761531'
    27 address: 0x104176ff8 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '27 Adobe Photoshop 2022 0x0000000104176ff8 Adobe Photoshop 2022 + 44957688'
    28 address: 0x10422c22a base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '28 Adobe Photoshop 2022 0x000000010422c22a Adobe Photoshop 2022 + 45699626'
    29 address: 0x10422b566 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '29 Adobe Photoshop 2022 0x000000010422b566 Adobe Photoshop 2022 + 45696358'
    30 address: 0x10418cdba base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '30 Adobe Photoshop 2022 0x000000010418cdba Adobe Photoshop 2022 + 45047226'
    31 address: 0x10417c3eb base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '31 Adobe Photoshop 2022 0x000000010417c3eb Adobe Photoshop 2022 + 44979179'
    32 address: 0x10424d691 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '32 Adobe Photoshop 2022 0x000000010424d691 Adobe Photoshop 2022 + 45835921'
    33 address: 0x1042378d8 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '33 Adobe Photoshop 2022 0x00000001042378d8 Adobe Photoshop 2022 + 45746392'
    34 address: 0x1042379e4 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '34 Adobe Photoshop 2022 0x00000001042379e4 Adobe Photoshop 2022 + 45746660'
    35 address: 0x1041374f0 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '35 Adobe Photoshop 2022 0x00000001041374f0 Adobe Photoshop 2022 + 44696816'
    36 address: 0x186ea6585 base: 0x186e06000 module name: 'Spaces' symbol info: '36 Spaces 0x0000000186ea6585 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    37 address: 0x7ff804d1880b base: 0x7ff8048b1000 module name: 'AppKit' symbol info: '37 AppKit 0x00007ff804d1880b -[NSApplication _handleEvent:] + 65'
    38 address: 0x7ff8048e037e base: 0x7ff8048b1000 module name: 'AppKit' symbol info: '38 AppKit 0x00007ff8048e037e -[NSApplication run] + 623'
    39 address: 0x104137ff2 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '39 Adobe Photoshop 2022 0x0000000104137ff2 Adobe Photoshop 2022 + 44699634'
    40 address: 0x10413a5c4 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '40 Adobe Photoshop 2022 0x000000010413a5c4 Adobe Photoshop 2022 + 44709316'
    41 address: 0x1042381dc base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '41 Adobe Photoshop 2022 0x00000001042381dc Adobe Photoshop 2022 + 45748700'
    42 address: 0x106ebbe29 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '42 Adobe Photoshop 2022 0x0000000106ebbe29 Adobe Photoshop 2022 + 92425769'
    43 address: 0x10169c049 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '43 Adobe Photoshop 2022 0x000000010169c049 Adobe Photoshop 2022 + 20553'
    44 address: 0x1130cd4fe module name: '<unknown module>' symbol info: '44 dyld 0x00000001130cd4fe start + 462'
    45 address: 0x0 module name: '<unknown module>' symbol info: '45 ??? 0x0000000000000000 0x0 + 0'
    46 address: 0x101697000 base: 0x101697000 module name: 'Adobe Photoshop 2022' symbol info: '46 Adobe Photoshop 2022 0x0000000101697000 __dso_handle + 0'

     

    A
    Adobe Employee
    Agrita5E4E
    Adobe Employee
    November 12, 2021

    hi @MitchNYC10065 ,

     

    Hope you are well! Sorry about the issue you facing .

    We need few more information to understand the issue:

    1. Are you seeing this with every pdf file? Will it be possible to share the file which is causing issue, or  (Message the same directly or share via cloud asset)

    2. Does it happen for other file formats too?

    3. Are you opening the file from some network storage or local storage.

     

    Thanks,

    Agrita Jain 

    Y
    yrretenoht
    Participant
    November 11, 2021

    Could not complete your request because of a program error.  Happens when I try to open any image.

    A
    Adobe Employee
    Agrita5E4E
    Adobe Employee
    November 15, 2021

    hi @yrretenoht ,

    We are extremely sorry about the issue you are facing .

    Need some info from you in order to fix the same :

    1. Are you trying to open the file from Network Drive (NAS), or local disk or external SSD ?
    2.  Does the issue occur when you save the same file on local disk and then open it?
    3.  If possible could you share the files, causing issue. share via private message or google drive.
    4. Do you see issue in save too?
    5. Please share the Sytem Information too, present at Help>System Info .

     

    Thanks,

    Agrita Jain

    Show more replies
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