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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247983 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    lucyp56841104
    lucyp56841104
    Participant
    October 23, 2021

    I have this error a few times, temporary solving it by deleting Adobe Photoshop 2021 Settings. But, I lost my custom workspace, my photoshop actions. Can't keep doing it.

    Below is my stimulator errors from Diagnostic Plugin,

    Please let me know what I need to do to solve this permanently??

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF701F25E02 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7003D5D44 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF7003D52A9 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6FF8300B4 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6FF82FCF1 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6FF82FF11 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6FF82FD11 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6FF83C33D base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF700418C25 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF70041B6F8 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF70041B13B base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF7003F5059 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6FDE76F39 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6FDE76FD6 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6FDE6A828 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6FDE812C1 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6FE10A155 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6FDE6CF1B base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6FE0CA602 base: 0x00007FF6FD990000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFB71BB7034 base: 0x00007FFB71BA0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFB72982651 base: 0x00007FFB72930000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    D
    drake3uk
    Participant
    October 22, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x00007FF696724652 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF694BD3D54 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF694BD32B9 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF69402F544 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF69402F181 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF69402F3A1 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF69402F1A1 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF69403B79D base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF694C16C35 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF694C19708 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF694C1914B base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF694BF3069 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF692676E09 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF692676EA6 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF69266A6F8 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF692681191 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF69290A065 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF69266CDEB base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6928CA512 base: 0x00007FF692190000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFFDE3C7034 base: 0x00007FFFDE3B0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFFDE502651 base: 0x00007FFFDE4B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    C
    carlosg23032546
    Known Participant
    October 22, 2021

    Hello, I am presenting a very strange problem with photoshop, when I close the program and reopen it to continue with my projects it does not let me open the files and it tells me that an error has occurred in the application, it does not even let me exit the application once I get the dialog box, I already tried everything that was indicated to me in the possible solutions of the forum, I only needed this step, I hope that with this information you can help me to solve it, this whole process is very tedious, especially when you have pending tasks and time is crucial.

    _________________________________


    Photoshop Error information
    Code: -1
    Text: porque ha habido un error de programa
    Message: No se ha podido cumplir porque ha habido un error de programa.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF6A4B05E02 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6A2FB5D44 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6A2FB52A9 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6A24100B4 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6A240FCF1 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6A240FF11 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6A240FD11 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6A241C33D base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6A2FF8C25 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6A2FFB6F8 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6A2FFB13B base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6A2FD5059 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6A0A56F39 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6A0A56FD6 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6A0A4A828 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6A0A612C1 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6A0CEA155 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6A0A4CF1B base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6A0CAA602 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFD42C77034 base: 0x00007FFD42C60000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFD44C02651 base: 0x00007FFD44BB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    C
    carlosg23032546
    Known Participant
    October 22, 2021

    Photoshop Error information
    Code: -1
    Text: porque ha habido un error de programa
    Message: No se ha podido cumplir porque ha habido un error de programa.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF6A4B05E02 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6A2FB5D44 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6A2FB52A9 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6A24100B4 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6A240FCF1 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6A240FF11 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6A240FD11 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6A241C33D base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6A2FF8C25 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6A2FFB6F8 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6A2FFB13B base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6A2FD5059 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6A0A56F39 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6A0A56FD6 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6A0A4B145 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6A0A612C1 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6A0CEA155 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6A0A4CF1B base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6A0CAA602 base: 0x00007FF6A0570000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFD42C77034 base: 0x00007FFD42C60000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFD44C02651 base: 0x00007FFD44BB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    E
    Eric Hawkins
    Participant
    October 22, 2021

    Can't use Brightness / Contrast starting today. Worked for the last year. 

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Brightness/Contrast command because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x11056787d base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001105678b9 Adobe Photoshop 2021 + 83757241'
    1 address: 0x10e0cad94 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010e0cad94 Adobe Photoshop 2021 + 45366676'
    2 address: 0x10e0cafe1 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010e0cafe1 Adobe Photoshop 2021 + 45367265'
    3 address: 0x10e0c90f5 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010e0c90f5 Adobe Photoshop 2021 + 45359349'
    4 address: 0x10e0c908e base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010e0c908e Adobe Photoshop 2021 + 45359246'
    5 address: 0x10e0cbd39 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010e0cbd39 Adobe Photoshop 2021 + 45370681'
    6 address: 0x10e0cbd7c base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010e0cbd7c Adobe Photoshop 2021 + 45370748'
    7 address: 0x10cfde64a base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010cfde64a Adobe Photoshop 2021 + 27620938'
    8 address: 0x10c89f0fa base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010c89f0fa Adobe Photoshop 2021 + 20021498'
    9 address: 0x10d2948f2 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010d2948f2 Adobe Photoshop 2021 + 30464242'
    10 address: 0x10d711e82 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010d711e82 Adobe Photoshop 2021 + 35171970'
    11 address: 0x10d432431 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010d432431 Adobe Photoshop 2021 + 32158769'
    12 address: 0x10d43336d base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010d43336d Adobe Photoshop 2021 + 32162669'
    13 address: 0x10e00329a base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010e00329a Adobe Photoshop 2021 + 44548762'
    14 address: 0x10dff2bab base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010dff2bab Adobe Photoshop 2021 + 44481451'
    15 address: 0x10e0c34f1 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010e0c34f1 Adobe Photoshop 2021 + 45335793'
    16 address: 0x10e0ae3b8 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010e0ae3b8 Adobe Photoshop 2021 + 45249464'
    17 address: 0x10e0ae4c4 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010e0ae4c4 Adobe Photoshop 2021 + 45249732'
    18 address: 0x10dfae43f base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010dfae43f Adobe Photoshop 2021 + 44201023'
    19 address: 0x20baf4fa5 base: 0x20ba57000 module name: 'Spaces' symbol info: '19 Spaces 0x000000020baf4fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    20 address: 0x7fff231d55fd base: 0x7fff22d36000 module name: 'AppKit' symbol info: '20 AppKit 0x00007fff231d55fd -[NSApplication _handleEvent:] + 65'
    21 address: 0x7fff22d6525e base: 0x7fff22d36000 module name: 'AppKit' symbol info: '21 AppKit 0x00007fff22d6525e -[NSApplication run] + 623'
    22 address: 0x10dfaef12 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x000000010dfaef12 Adobe Photoshop 2021 + 44203794'
    23 address: 0x10dfb13e0 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x000000010dfb13e0 Adobe Photoshop 2021 + 44213216'
    24 address: 0x10e0aec8c base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '24 Adobe Photoshop 2021 0x000000010e0aec8c Adobe Photoshop 2021 + 45251724'
    25 address: 0x110c25288 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '25 Adobe Photoshop 2021 0x0000000110c25288 Adobe Photoshop 2021 + 90825352'
    26 address: 0x10b589c89 base: 0x10b587000 module name: 'Adobe Photoshop 2021' symbol info: '26 Adobe Photoshop 2021 0x000000010b589c89 Adobe Photoshop 2021 + 11401'
    27 address: 0x7fff20497f5d base: 0x7fff20482000 module name: 'libdyld.dylib' symbol info: '27 libdyld.dylib 0x00007fff20497f5d start + 1'

    luket53417033
    luket53417033
    Participant
    October 21, 2021
    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x10b45087d base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010b4508b9 Adobe Photoshop 2021 + 83757241'
    1 address: 0x108fb3d94 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x0000000108fb3d94 Adobe Photoshop 2021 + 45366676'
    2 address: 0x108fb3fe1 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x0000000108fb3fe1 Adobe Photoshop 2021 + 45367265'
    3 address: 0x10bbc4f53 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010bbc4f53 Adobe Photoshop 2021 + 91574099'
    4 address: 0x10bbc4f29 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010bbc4f29 Adobe Photoshop 2021 + 91574057'
    5 address: 0x10bbc4f19 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010bbc4f19 Adobe Photoshop 2021 + 91574041'
    6 address: 0x10bbc4f09 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010bbc4f09 Adobe Photoshop 2021 + 91574025'
    7 address: 0x10bbc4ecd base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010bbc4ecd Adobe Photoshop 2021 + 91573965'
    8 address: 0x108fb0dfb base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x0000000108fb0dfb Adobe Photoshop 2021 + 45354491'
    9 address: 0x108faed75 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x0000000108faed75 Adobe Photoshop 2021 + 45346165'
    10 address: 0x108fac4f1 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x0000000108fac4f1 Adobe Photoshop 2021 + 45335793'
    11 address: 0x108f973b8 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x0000000108f973b8 Adobe Photoshop 2021 + 45249464'
    12 address: 0x108f974c4 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x0000000108f974c4 Adobe Photoshop 2021 + 45249732'
    13 address: 0x108e9743f base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x0000000108e9743f Adobe Photoshop 2021 + 44201023'
    14 address: 0x16eb44fa5 base: 0x16eaa7000 module name: 'Spaces' symbol info: '14  Spaces                              0x000000016eb44fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff230cdbe1 base: 0x7fff22c2e000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007fff230cdbe1 -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22c5dc8e base: 0x7fff22c2e000 module name: 'AppKit' symbol info: '16  AppKit                              0x00007fff22c5dc8e -[NSApplication run] + 623'
    17 address: 0x108e97f12 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x0000000108e97f12 Adobe Photoshop 2021 + 44203794'
    18 address: 0x108e9a3e0 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x0000000108e9a3e0 Adobe Photoshop 2021 + 44213216'
    19 address: 0x108f97c8c base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x0000000108f97c8c Adobe Photoshop 2021 + 45251724'
    20 address: 0x10bb0e288 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x000000010bb0e288 Adobe Photoshop 2021 + 90825352'
    21 address: 0x106472c89 base: 0x106470000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x0000000106472c89 Adobe Photoshop 2021 + 11401'
    22 address: 0x7fff20389f3d base: 0x7fff20374000 module name: 'libdyld.dylib' symbol info: '22  libdyld.dylib                       0x00007fff20389f3d start + 1'
     
    jamesh23373427
    jamesh23373427
    Participant
    October 21, 2021

    Can't open ANY file, create file.. I can't even close photoshop without getting the error. here's the diagnostics:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF7C4E55E02 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7C3305D44 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF7C33052A9 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF7C27600B4 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF7C275FCF1 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF7C275FF11 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF7C275FD11 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF7C276C33D base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7C3348C25 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF7C334B6F8 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF7C334B13B base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF7C3325059 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7C0DA6F39 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7C0DA6FD6 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7C0D9A828 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7C0DB12C1 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7C103A155 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7C0D9CF1B base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7C0FFA602 base: 0x00007FF7C08C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFAB2FE7034 base: 0x00007FFAB2FD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFAB33C2651 base: 0x00007FFAB3370000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    S
    SarahAlmeida
    Participant
    October 21, 2021

    Updated Photoshop already and it didn`t work.

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF73E165E02 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF73C615D44 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF73C6152A9 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF73BA700B4 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF73BA6FCF1 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF73BA6FF11 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF73BA6FD11 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF73BA7C33D base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF73C658C25 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF73C65B6F8 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF73C65B13B base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF73C635059 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF73A0B6F39 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF73A0B6FD6 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF73A0AA828 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF73A0C12C1 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF73A34A155 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF73A0ACF1B base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF73A30A602 base: 0x00007FF739BD0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF75D47034 base: 0x00007FFF75D30000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF75F62651 base: 0x00007FFF75F10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    S
    SarahAlmeida
    Participant
    October 21, 2021

    Downgraded to 22.5.0 and it worked again!

    S
    SarahAlmeida
    Participant
    October 21, 2021

    1 day and the problem came back, now with version  22.5.0  Can't open my files or create new ones. To close the program is necessary to use the task manager. I really need to work and if I keep downgrading Photoshop I won´t be able to open the files I'm using. 

    How do I solve this? 

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x00007FF73C764652 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF73AC13D54 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF73AC132B9 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF73A06F544 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF73A06F181 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF73A06F3A1 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF73A06F1A1 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF73A07B79D base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF73AC56C35 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF73AC59708 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF73AC5914B base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF73AC33069 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7386B6E09 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7386B6EA6 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7386AB015 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7386C1191 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF73894A065 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7386ACDEB base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF73890A512 base: 0x00007FF7381D0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF75D47034 base: 0x00007FFF75D30000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF75F62651 base: 0x00007FFF75F10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    용
    용환5FDA
    Participant
    October 20, 2021

    Photoshop Error information
    Code: -1
    Text: 프로그램 오류로 인하여
    Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
    Stack:

     

     

    Photoshop Error information
    Code: -1
    Text: 프로그램 오류로 인하여
    Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF672EA5E02 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF671355D44 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6713552A9 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6713571EA base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF66FD4F5BE base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF671357249 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF671355FB0 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF66F0FBEF2 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    8 address: 0x00007FF6713B6C21 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF66EDF989B base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF66F062D1E base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    11 address: 0x00007FF66EDEB1C5 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF66EE012C1 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF66F08A155 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    14 address: 0x00007FF66EDECF1B base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF66F04A602 base: 0x00007FF66E910000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FFE2F567034 base: 0x00007FFE2F550000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    17 address: 0x00007FFE30B82651 base: 0x00007FFE30B30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    defaultap6zsfkbmg54
    Participant
    October 20, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    D
    defaultmr7d25oiznb4
    Participant
    October 20, 2021

    How is it that this generic error has been around for a year+ and still doesn't give the user any useful information at all on why it's occurring? The "Learn how to fix" button is as useless as an inflatable anchor as the error can seemingly have to do with any number of a hundred things, and literally pops up when trying to do anything in Photoshop like open an image, open a .ps, open a recently saved file, create a new image/file, and even trying to exit the application, forcing you to use the task manager. Persists after reboots, updating, and even reinstalling photoshop and creative cloud.

    It's extremely frustrating when your business revolves around being able to use and application that, one day, with absoloutely no other changes made to the computer, decides to give the ultimate generic error and not be able to find any help online because Adobe is being very.... Adobe about it. I haven't been able to work for many days now because of this...

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF7EF1E5E02 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7ED695D44 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF7ED6952A9 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF7ECAF00B4 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF7ECAEFCF1 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF7ECAEFF11 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF7ECAEFD11 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF7ECAFC33D base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7ED6D8C25 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF7ED6DB6F8 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF7ED6DB13B base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF7ED6B5059 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7EB136F39 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7EB136FD6 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7EB12A828 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7EB1412C1 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7EB3CA155 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7EB12CF1B base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7EB38A602 base: 0x00007FF7EAC50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF6F557034 base: 0x00007FFF6F540000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF71102651 base: 0x00007FFF710B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    P
    Patricia Lutz
    Participant
    October 20, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF7718C5E02 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF76FD75D44 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF76FD752A9 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF76F1D00B4 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF76F1CFCF1 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF76F1CFF11 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF76F1CFD11 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF76F1DC33D base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF76FDB8C25 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF76FDBB6F8 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF76FDBB13B base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF76FD95059 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF76D816F39 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF76D816FD6 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF76D80A828 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF76D8212C1 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF76DAAA155 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF76D80CF1B base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF76DA6A602 base: 0x00007FF76D330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF40A47034 base: 0x00007FFF40A30000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF41962651 base: 0x00007FFF41910000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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