Skip to main content
Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247984 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    D
    default6tbmboi1vfu2
    Participant
    October 19, 2021

    Cannot use "Tilt-Blur", this is what I got when I clicked "Simulate Error" in the User Diagnostic Tool.  Hopefully someone can help.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF6860E5E02 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF684595D44 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6845952A9 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6839F00B4 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6839EFCF1 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6839EFF11 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6839EFD11 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6839FC33D base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6845D8C25 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6845DB6F8 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6845DB13B base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6845B5059 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF682036F39 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF682036FD6 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF68202A828 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6820412C1 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6822CA155 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF68202CF1B base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF68228A602 base: 0x00007FF681B50000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF3ED97034 base: 0x00007FFF3ED80000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF3FC02651 base: 0x00007FFF3FBB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

     

     

    shealord
    shealord
    Participant
    October 19, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x00007FF6D6B34652 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6D4FE3D54 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6D4FE32B9 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6D443F544 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6D443F181 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6D443F3A1 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6D443F1A1 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6D444B79D base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6D5026C35 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6D5029708 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6D502914B base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6D5003069 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6D2A86E09 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6D2A86EA6 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6D2A7A6F8 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6D2A91191 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6D2D1A065 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6D2A7CDEB base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6D2CDA512 base: 0x00007FF6D25A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFCACCE7034 base: 0x00007FFCACCD0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFCAE242651 base: 0x00007FFCAE1F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    M
    Meagan5FAD
    Participant
    October 18, 2021
    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x10e41087d base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010e4108b9 Adobe Photoshop 2021 + 83757241'
    1 address: 0x10bf73d94 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010bf73d94 Adobe Photoshop 2021 + 45366676'
    2 address: 0x10bf73fe1 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010bf73fe1 Adobe Photoshop 2021 + 45367265'
    3 address: 0x10eb84f53 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010eb84f53 Adobe Photoshop 2021 + 91574099'
    4 address: 0x10eb84f29 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010eb84f29 Adobe Photoshop 2021 + 91574057'
    5 address: 0x10eb84f19 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010eb84f19 Adobe Photoshop 2021 + 91574041'
    6 address: 0x10eb84f09 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010eb84f09 Adobe Photoshop 2021 + 91574025'
    7 address: 0x10eb84ecd base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010eb84ecd Adobe Photoshop 2021 + 91573965'
    8 address: 0x10bf70dfb base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010bf70dfb Adobe Photoshop 2021 + 45354491'
    9 address: 0x10bf6ed75 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x000000010bf6ed75 Adobe Photoshop 2021 + 45346165'
    10 address: 0x10bf6c4f1 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010bf6c4f1 Adobe Photoshop 2021 + 45335793'
    11 address: 0x10bf573b8 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010bf573b8 Adobe Photoshop 2021 + 45249464'
    12 address: 0x10bf574c4 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010bf574c4 Adobe Photoshop 2021 + 45249732'
    13 address: 0x10be5743f base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010be5743f Adobe Photoshop 2021 + 44201023'
    14 address: 0x137fa8fa5 base: 0x137f0b000 module name: 'Spaces' symbol info: '14  Spaces                              0x0000000137fa8fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff3621dcbf base: 0x7fff361ec000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007fff3621dcbf -[NSApplication run] + 707'
    16 address: 0x10be57f12 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x000000010be57f12 Adobe Photoshop 2021 + 44203794'
    17 address: 0x10be5a3e0 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x000000010be5a3e0 Adobe Photoshop 2021 + 44213216'
    18 address: 0x10bf57c8c base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x000000010bf57c8c Adobe Photoshop 2021 + 45251724'
    19 address: 0x10eace288 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x000000010eace288 Adobe Photoshop 2021 + 90825352'
    20 address: 0x109432c89 base: 0x109430000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x0000000109432c89 Adobe Photoshop 2021 + 11401'
    21 address: 0x7fff72ee3cc9 base: 0x7fff72ec9000 module name: 'libdyld.dylib' symbol info: '21  libdyld.dylib                       0x00007fff72ee3cc9 start + 1'
    22 address: 0x1 module name: '<unknown module>' symbol info: '22  ???                                 0x0000000000000001 0x0 + 1'
     
    M
    markk59802893
    Participant
    October 17, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF7AF935E02 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7ADDE5D44 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF7ADDE52A9 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF7AD2400B4 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF7AD23FCF1 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF7AD23FF11 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF7AD23FD11 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF7AD24C33D base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7ADE28C25 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF7ADE2B6F8 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF7ADE2B13B base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF7ADE05059 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7AB886F39 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7AB886FD6 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7AB87A828 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7AB8912C1 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7ABB1A155 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7AB87CF1B base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7ABADA602 base: 0x00007FF7AB3A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFFE6F67034 base: 0x00007FFFE6F50000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFFE70A2651 base: 0x00007FFFE7050000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    J
    justlovebrad
    Participating Frequently
    October 16, 2021

    I have had an error the past few days saving to a Google Drive from Photoshop. I updated my Mac to Big Sur last week and haven't had this error before a few days ago. I've used Photoshop for over 20 years and have never seen this so it's baffling. My workaround for now is to save to the desktop and replace the file on the drive when I'm finished, but it's tedious.

     

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “HOL21-key.psd” because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x107db487d base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x0000000107db48b9 Adobe Photoshop 2021 + 83757241'
    1 address: 0x105917d94 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x0000000105917d94 Adobe Photoshop 2021 + 45366676'
    2 address: 0x1059180f4 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x00000001059180f4 Adobe Photoshop 2021 + 45367540'
    3 address: 0x10518b305 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010518b305 Adobe Photoshop 2021 + 37450501'
    4 address: 0x1048e0c3d base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x00000001048e0c3d Adobe Photoshop 2021 + 28363837'
    5 address: 0x1059104f1 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x00000001059104f1 Adobe Photoshop 2021 + 45335793'
    6 address: 0x1058fb3b8 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x00000001058fb3b8 Adobe Photoshop 2021 + 45249464'
    7 address: 0x1058fb4c4 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x00000001058fb4c4 Adobe Photoshop 2021 + 45249732'
    8 address: 0x1057fb43f base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x00000001057fb43f Adobe Photoshop 2021 + 44201023'
    9 address: 0x1469cafa5 base: 0x14692d000 module name: 'Spaces' symbol info: '9   Spaces                              0x00000001469cafa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    10 address: 0x7fff231c2be1 base: 0x7fff22d23000 module name: 'AppKit' symbol info: '10  AppKit                              0x00007fff231c2be1 -[NSApplication _handleEvent:] + 65'
    11 address: 0x7fff22d52c8e base: 0x7fff22d23000 module name: 'AppKit' symbol info: '11  AppKit                              0x00007fff22d52c8e -[NSApplication run] + 623'
    12 address: 0x1057fbf12 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x00000001057fbf12 Adobe Photoshop 2021 + 44203794'
    13 address: 0x1057fe3e0 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x00000001057fe3e0 Adobe Photoshop 2021 + 44213216'
    14 address: 0x1058fbc8c base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x00000001058fbc8c Adobe Photoshop 2021 + 45251724'
    15 address: 0x108472288 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x0000000108472288 Adobe Photoshop 2021 + 90825352'
    16 address: 0x102dd6c89 base: 0x102dd4000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x0000000102dd6c89 Adobe Photoshop 2021 + 11401'
    17 address: 0x7fff2047ef3d base: 0x7fff20469000 module name: 'libdyld.dylib' symbol info: '17  libdyld.dylib                       0x00007fff2047ef3d start + 1'
    18 address: 0x1 module name: '<unknown module>' symbol info: '18  ???                                 0x0000000000000001 0x0 + 1'
     
    J
    justlovebrad
    Participating Frequently
    October 22, 2021

    Is there anything to be done? I posted this a week ago and haven't heard anything back. I'm still having the same problem.

    J
    justlovebrad
    Participating Frequently
    November 16, 2021

    It's been a month and I still have this error. Pretty annoying. (Is this thread even monitored?)

    T
    tkochan
    Participant
    October 16, 2021
    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x1050ba87d base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x00000001050ba8b9 Adobe Photoshop 2021 + 83757241'
    1 address: 0x102c1dd94 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x0000000102c1dd94 Adobe Photoshop 2021 + 45366676'
    2 address: 0x102c1dfe1 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x0000000102c1dfe1 Adobe Photoshop 2021 + 45367265'
    3 address: 0x10582ef53 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010582ef53 Adobe Photoshop 2021 + 91574099'
    4 address: 0x10582ef29 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010582ef29 Adobe Photoshop 2021 + 91574057'
    5 address: 0x10582ef19 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010582ef19 Adobe Photoshop 2021 + 91574041'
    6 address: 0x10582ef09 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010582ef09 Adobe Photoshop 2021 + 91574025'
    7 address: 0x10582eecd base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010582eecd Adobe Photoshop 2021 + 91573965'
    8 address: 0x102c1adfb base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x0000000102c1adfb Adobe Photoshop 2021 + 45354491'
    9 address: 0x102c18d75 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x0000000102c18d75 Adobe Photoshop 2021 + 45346165'
    10 address: 0x102c164f1 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x0000000102c164f1 Adobe Photoshop 2021 + 45335793'
    11 address: 0x102c013b8 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x0000000102c013b8 Adobe Photoshop 2021 + 45249464'
    12 address: 0x102c014c4 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x0000000102c014c4 Adobe Photoshop 2021 + 45249732'
    13 address: 0x102b0143f base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x0000000102b0143f Adobe Photoshop 2021 + 44201023'
    14 address: 0x1a1490fa5 base: 0x1a13f3000 module name: 'Spaces' symbol info: '14  Spaces                              0x00000001a1490fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff23181be1 base: 0x7fff22ce2000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007fff23181be1 -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22d11c8e base: 0x7fff22ce2000 module name: 'AppKit' symbol info: '16  AppKit                              0x00007fff22d11c8e -[NSApplication run] + 623'
    17 address: 0x102b01f12 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x0000000102b01f12 Adobe Photoshop 2021 + 44203794'
    18 address: 0x102b043e0 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x0000000102b043e0 Adobe Photoshop 2021 + 44213216'
    19 address: 0x102c01c8c base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x0000000102c01c8c Adobe Photoshop 2021 + 45251724'
    20 address: 0x105778288 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x0000000105778288 Adobe Photoshop 2021 + 90825352'
    21 address: 0x1000dcc89 base: 0x1000da000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x00000001000dcc89 Adobe Photoshop 2021 + 11401'
    22 address: 0x7fff2043df3d base: 0x7fff20428000 module name: 'libdyld.dylib' symbol info: '22  libdyld.dylib                       0x00007fff2043df3d start + 1'
     
    D
    dilip5F9A
    Participant
    October 16, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Iris Blur command because of a program error.
    Stack:

     

    R
    realistic_epicness01AC
    Participant
    October 15, 2021

    I've been getting the following error over the past week or so. It happens randomly - or so it seems - when using the move tool to reposition something on the page. I'm not completely sure, but I think the common factor might be when I try to move a text object - no matter if the object is being moved on its own or within a group of items linked together.

     

    0x00007FF6A50E0000	module name: 'Photoshop.exe'	 symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18	address: 0x00007FF6A581A602	base: 0x00007FF6A50E0000	module name: 'Photoshop.exe'	 symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19	address: 0x00007FF9BFD47034	base: 0x00007FF9BFD30000	module name: 'KERNEL32.DLL'	 symbol: BaseThreadInitThunk:-1 in n.a.
20	address: 0x00007FF9C1AA2651	base: 0x00007FF9C1A50000	module name: 'ntdll.dll'	 symbol: RtlUserThreadStart:-1 in n.a.

    . not 

     

     

    Thanks for your help!

    Sherry

    R
    Ramble5C1C
    Participant
    October 14, 2021

    Ran diagnostics for Photoshop File error "Cound not open "image.psd" because of program error.

    Got this as a response:

     

    Photoshop Error information
    Code: -1715
    Text: because of a program error
    Message: Could not open “image.psd” because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF6203593FB base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF61EA53A64 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF61EA54EE5 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF61CD874C1 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    4 address: 0x00007FF61CD77C46 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    5 address: 0x00007FF61CD7DCA0 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    6 address: 0x00007FF61CD7F3AA base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    7 address: 0x00007FF61CD7F514 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    8 address: 0x00007FF61DA79334 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF61DA76745 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF61CDD6CED base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    11 address: 0x00007FF61CDDB494 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    12 address: 0x00007FF61CDD37B2 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    13 address: 0x00007FF61CA0D49C base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    14 address: 0x00007FF61C73AF09 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF61D07DA43 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    16 address: 0x00007FF61EB044C3 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF61EA714CB base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF61EA6D377 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    19 address: 0x00007FF61EABD762 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    20 address: 0x00007FF61EABD005 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    21 address: 0x00007FF61EA97C46 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    22 address: 0x00007FF61EA72459 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    23 address: 0x00007FF61C71BD36 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    24 address: 0x00007FF61C71BDC3 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    25 address: 0x00007FF61C7105A8 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    26 address: 0x00007FF61C72597C base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    27 address: 0x00007FF61C99A56E base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    28 address: 0x00007FF61C71233B base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    29 address: 0x00007FF61C95DAB2 base: 0x00007FF61C2B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    30 address: 0x00007FFD0ED67034 base: 0x00007FFD0ED50000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    31 address: 0x00007FFD0F122651 base: 0x00007FFD0F0D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    Let me know what I should do.

     

    Thanks,

    John

    P
    PatrickHavens
    Participating Frequently
    October 14, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    P
    PatrickHavens
    Participating Frequently
    October 14, 2021

    I'm not getting more in my paste than this.  Currently all I'm doing is opening the attached file, hitting save as and trying to save as a new file in hopes I can update and save it.

     

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    P
    PatrickHavens
    Participating Frequently
    October 14, 2021

    I just tried saving the file as a Photoshop PDF (with layers) and got same error.

    But I was clicking different areas and noted in one area it game me the "want to update the text area" message and then when I told it to go ahead it gave me this:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices