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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247988 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    E
    Eric_Pez
    Participant
    October 7, 2021

    This is the second time I have run into this. I reverted back to this version due to a font issue with the latest release. I think I had to trash my preferences folder to fix it last time. Any other ideas before I do that?

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF686CA93FB base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6853A3A64 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6853A2FC9 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF684957804 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF684957461 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF684957661 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF684957481 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF684961E7D base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6853E58CE base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6853E8171 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6853E7C46 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6853C2459 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF68306BD36 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF68306BDC3 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF68305FCA8 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF68307597C base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6832EA56E base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF68306233B base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6832ADAB2 base: 0x00007FF682C00000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFD9C547034 base: 0x00007FFD9C530000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFD9E482651 base: 0x00007FFD9E430000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     Thanks

    S
    SBent
    Participating Frequently
    October 8, 2021

    Don't remove your preference, try the fix that I responded to above, it worked for me. Also, try contacting help through chat, they did remote desktop and fixed the issue in 10 minutes!

    A
    Adrien5FFE
    Participant
    October 7, 2021

    Photoshop Error information
    Code: -1
    Text: en raison d'une erreur du programme
    Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF66AF85E02 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF669435D44 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6694352A9 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6688900B4 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF66888FCF1 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF66888FF11 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF66888FD11 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF66889C33D base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF669478C25 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF66947B6F8 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF66947B13B base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF669455059 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF666ED6F39 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF666ED6FD6 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF666ECA828 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF666EE12C1 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF66716A155 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF666ECCF1B base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF66712A602 base: 0x00007FF6669F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFE8A927034 base: 0x00007FFE8A910000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFE8C862651 base: 0x00007FFE8C810000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    S
    SBent
    Participating Frequently
    October 8, 2021

    Check the comment above, the fix worked for me.

    moreiter
    moreiter
    Participating Frequently
    October 7, 2021

    Not even this forum tool is working, tried to post an answer. No reaction. Retried. Been told this message is marked as spam, because identical to a prior one. Very funny Adobde really. #not

    moreiter
    moreiter
    Participating Frequently
    October 7, 2021

    Try the following:

    Open preferences (Strg + K)
    go to tab performance and look for "graphics processor settings"
    UNCHECK the box
    restart Photoshop

      D
      defaulto6brb8faj6ov
      Participant
      October 8, 2021

      SO, the fix you gave me worked! Funny enough is that I was chatting with support when I figured it out. The guy I was talking to ended up doing remote desktop, and I enabled the graphics processor settings. BUT, it did work as a temporary fix, so THANK YOU SO MUCH FOR THAT!

       

      To fix the problem permanently, I just had to update my graphics driver.

        S
        SBent
        Participating Frequently
        October 7, 2021

        I try to open multiple files, or single files, and get this error.

        When I try to click the "x" at the top right of photoshop, I get the same error.

        I have to kill it manually in Task manager.

        This has rendered photoshop completely unusable.

        I am running windows 10. Please let me know if any additional information is needed.

        Photoshop Error information
        Code: -1
        Text: because of a program error
        Message: Could not complete your request because of a program error.
        Stack:
        Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
        0 address: 0x00007FF6C37D5E02 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
        1 address: 0x00007FF6C1C85D44 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        2 address: 0x00007FF6C1C852A9 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        3 address: 0x00007FF6C1C871EA base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        4 address: 0x00007FF6C067F5BE base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
        5 address: 0x00007FF6C1C87249 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        6 address: 0x00007FF6C1C85FB0 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        7 address: 0x00007FF6BFA2BEF2 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        8 address: 0x00007FF6C1CE6C21 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        9 address: 0x00007FF6BF72989B base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        10 address: 0x00007FF6BF992D1E base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        11 address: 0x00007FF6BF71B1C5 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        12 address: 0x00007FF6BF7312C1 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        13 address: 0x00007FF6BF9BA155 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        14 address: 0x00007FF6BF71CF1B base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        15 address: 0x00007FF6BF97A602 base: 0x00007FF6BF240000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        16 address: 0x00007FFAD2B87034 base: 0x00007FFAD2B70000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
        17 address: 0x00007FFAD3A82651 base: 0x00007FFAD3A30000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

         

         

        T
        ThomasFiala
        Participant
        October 7, 2021

        Yesterday, I normally saved files and worked with the program. Today, like everyone here, he still has the error message "The request could not be completed because a program error occurred."

         

        No matter what version of Photoshop you have, the bug is in everyone. Once you make a mistake, it's still here.

        Tested in 22.5.1 - 22.5 - 22.4.3 - 22.4.2 - 22.4.1 - 22.4, I was no longer nervous.

        Nothing from the advice that came here (there were quite a few) helped.

        A company as large as Adobe and no one solved the mistake in a year.

         

        An extract from the diagnostics is here:

         

        Photoshop Error information
        Code: -1
        Text: protože se vyskytla chyba programu
        Message: Požadavek nelze dokončit, protože se vyskytla chyba programu.
        Stack:
        Adobe Photoshop 22.5.0 20210809.r.384 ce617de
        0 address: 0x00007FF6B5A24652 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
        1 address: 0x00007FF6B3ED3D54 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        2 address: 0x00007FF6B3ED32B9 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        3 address: 0x00007FF6B332F544 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        4 address: 0x00007FF6B332F181 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        5 address: 0x00007FF6B332F3A1 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        6 address: 0x00007FF6B332F1A1 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        7 address: 0x00007FF6B333B79D base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        8 address: 0x00007FF6B3F16C35 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        9 address: 0x00007FF6B3F19708 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        10 address: 0x00007FF6B3F1914B base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        11 address: 0x00007FF6B3EF3069 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        12 address: 0x00007FF6B1976E09 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        13 address: 0x00007FF6B1976EA6 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        14 address: 0x00007FF6B196A6F8 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        15 address: 0x00007FF6B1981191 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        16 address: 0x00007FF6B1C0A065 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        17 address: 0x00007FF6B196CDEB base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        18 address: 0x00007FF6B1BCA512 base: 0x00007FF6B1490000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        19 address: 0x00007FFF254A7034 base: 0x00007FFF25490000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
        20 address: 0x00007FFF27402651 base: 0x00007FFF273B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

         

        unicorntheatrekc
        unicorntheatrekc
        Participant
        October 6, 2021

        Photoshop Error information
        Code: -1
        Text: because of a program error
        Message: Could not complete your request because of a program error.
        Stack:
        Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
        0 address: 0x00007FF651185E02 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
        1 address: 0x00007FF64F635D44 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        2 address: 0x00007FF64F6352A9 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        3 address: 0x00007FF64EA900B4 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        4 address: 0x00007FF64EA8FCF1 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        5 address: 0x00007FF64EA8FF11 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        6 address: 0x00007FF64EA8FD11 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        7 address: 0x00007FF64EA9C33D base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        8 address: 0x00007FF64F678C25 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        9 address: 0x00007FF64F67B6F8 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        10 address: 0x00007FF64F67B13B base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        11 address: 0x00007FF64F655059 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        12 address: 0x00007FF64D0D6F39 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        13 address: 0x00007FF64D0D6FD6 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        14 address: 0x00007FF64D0CA828 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        15 address: 0x00007FF64D0E12C1 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        16 address: 0x00007FF64D36A155 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        17 address: 0x00007FF64D0CCF1B base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
        18 address: 0x00007FF64D32A602 base: 0x00007FF64CBF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
        19 address: 0x00007FFE2DD27034 base: 0x00007FFE2DD10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
        20 address: 0x00007FFE2E722651 base: 0x00007FFE2E6D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

         

        unicorntheatrekc
        unicorntheatrekc
        Participant
        October 6, 2021

        i am unable to open any files in photoshop. 

        S
        SBent
        Participating Frequently
        October 7, 2021

        Me too! Now, even when I try to close photoshop it will not let me.

        Mohit Goyal
        Community Manager
        Mohit GoyalCommunity Manager
        Community Manager
        October 6, 2021

        Hi all,

         

        We're sorry for the program error issue. If you are seeing program error while printing from Photoshop, could you please update the printer drivers from the manufacturer website and check if that helps to resolve the print issue? If updating printer driver doesn't help then, please share the file and Program error logs with me via private message @Mohit Goyal 

         

        We really appreciate your help here.

        Thanks,

        Mohit

        SSB Jordan
        SSB Jordan
        Participant
        October 6, 2021

        Hi - I'm having a problem resaving files on to a server after opening and altering in photoshop

         

        Photoshop Error information
        Code: -20
        Text: because of a program error
        Message: Could not save “animals at the Farm Autumn c...” because of a program error.
        Stack:
        Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
        0 address: 0x1066d187d base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001066d18b9 Adobe Photoshop 2021 + 83757241'
        1 address: 0x104234d94 base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000104234d94 Adobe Photoshop 2021 + 45366676'
        2 address: 0x1042350f4 base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x00000001042350f4 Adobe Photoshop 2021 + 45367540'
        3 address: 0x103aa8305 base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000103aa8305 Adobe Photoshop 2021 + 37450501'
        4 address: 0x1031fdc3d base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x00000001031fdc3d Adobe Photoshop 2021 + 28363837'
        5 address: 0x10422d4f1 base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010422d4f1 Adobe Photoshop 2021 + 45335793'
        6 address: 0x1042183b8 base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x00000001042183b8 Adobe Photoshop 2021 + 45249464'
        7 address: 0x1042184c4 base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x00000001042184c4 Adobe Photoshop 2021 + 45249732'
        8 address: 0x10411843f base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010411843f Adobe Photoshop 2021 + 44201023'
        9 address: 0x146cc1fa5 base: 0x146c24000 module name: 'Spaces' symbol info: '9 Spaces 0x0000000146cc1fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
        10 address: 0x7fff2308abe1 base: 0x7fff22beb000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff2308abe1 -[NSApplication _handleEvent:] + 65'
        11 address: 0x7fff22c1ac8e base: 0x7fff22beb000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22c1ac8e -[NSApplication run] + 623'
        12 address: 0x104118f12 base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000104118f12 Adobe Photoshop 2021 + 44203794'
        13 address: 0x10411b3e0 base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010411b3e0 Adobe Photoshop 2021 + 44213216'
        14 address: 0x104218c8c base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x0000000104218c8c Adobe Photoshop 2021 + 45251724'
        15 address: 0x106d8f288 base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000106d8f288 Adobe Photoshop 2021 + 90825352'
        16 address: 0x1016f3c89 base: 0x1016f1000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x00000001016f3c89 Adobe Photoshop 2021 + 11401'
        17 address: 0x7fff20346f3d base: 0x7fff20331000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff20346f3d start + 1'
        18 address: 0x1 module name: '<unknown module>' symbol info: '18 ??? 0x0000000000000001 0x0 + 1'

         

        scotwllm
        scotwllm
        Inspiring
        October 5, 2021

        You know what I'd love? If there was a "What's the problem?" button to push to find out why Photoshop arpeggioed (sp?) me. It happens almost every day. I'm working away, try to do something, and the error arpeggio plays. Usually, an error message dialog box appears, but not always. Then you have to curse and figure out the magic keystroke sequence that will allow you to continue working.

         

        I want to go to Heaven, so if there is anything you can do to keep me from cussing, it's greatly appreciated.

         

        Scott

          강
          강5C2A
          Participant
          October 5, 2021

          Photoshop Error information
          Code: -1
          Text: 프로그램 오류로 인하여
          Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
          Stack:
          Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
          0 address: 0x00007FF77D205E02 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
          1 address: 0x00007FF77B6B5D44 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          2 address: 0x00007FF77B6B52A9 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          3 address: 0x00007FF77AB100B4 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          4 address: 0x00007FF77AB0FCF1 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          5 address: 0x00007FF77AB0FF11 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          6 address: 0x00007FF77AB0FD11 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          7 address: 0x00007FF77AB1C33D base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          8 address: 0x00007FF77B6F8C25 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          9 address: 0x00007FF77B6FB6F8 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          10 address: 0x00007FF77B6FB13B base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          11 address: 0x00007FF77B6D5059 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          12 address: 0x00007FF779156F39 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          13 address: 0x00007FF779156FD6 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          14 address: 0x00007FF77914A828 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          15 address: 0x00007FF7791612C1 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          16 address: 0x00007FF7793EA155 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
          17 address: 0x00007FF77914CF1B base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
          18 address: 0x00007FF7793AA602 base: 0x00007FF778C70000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
          19 address: 0x00007FF9ED277034 base: 0x00007FF9ED260000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
          20 address: 0x00007FF9EDEE2651 base: 0x00007FF9EDE90000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

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