Skip to main content
Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247992 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    S
    Sergio Prado
    Participant
    October 5, 2021

    Hi, I am having problems saving documents on a Synology RS2418RP+ NAS. Attached diagnosis:

     

     

    Photoshop Error information
    Code: -20
    Text: porque ha habido un error de programa
    Message: No se ha podido guardar “unrecognizable-pregnant-woma...” porque ha habido un error de programa.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x10e0fc7ed base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010e0fc829 Adobe Photoshop 2021 + 83810345'
    1 address: 0x10bc58544 base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010bc58544 Adobe Photoshop 2021 + 45389124'
    2 address: 0x10bc588a4 base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010bc588a4 Adobe Photoshop 2021 + 45389988'
    3 address: 0x10b4c9395 base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010b4c9395 Adobe Photoshop 2021 + 37462933'
    4 address: 0x10ac1ed3d base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010ac1ed3d Adobe Photoshop 2021 + 28376381'
    5 address: 0x10bc50ca1 base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010bc50ca1 Adobe Photoshop 2021 + 45358241'
    6 address: 0x10bc3bb68 base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010bc3bb68 Adobe Photoshop 2021 + 45271912'
    7 address: 0x10bc3bc74 base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010bc3bc74 Adobe Photoshop 2021 + 45272180'
    8 address: 0x10bb3bbef base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010bb3bbef Adobe Photoshop 2021 + 44223471'
    9 address: 0x1827c1ef5 base: 0x182724000 module name: 'Spaces' symbol info: '9 Spaces 0x00000001827c1ef5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    10 address: 0x7fff2318ebe1 base: 0x7fff22cef000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff2318ebe1 -[NSApplication _handleEvent:] + 65'
    11 address: 0x7fff22d1ec8e base: 0x7fff22cef000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22d1ec8e -[NSApplication run] + 623'
    12 address: 0x10bb3c6c2 base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010bb3c6c2 Adobe Photoshop 2021 + 44226242'
    13 address: 0x10bb3eb90 base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010bb3eb90 Adobe Photoshop 2021 + 44235664'
    14 address: 0x10bc3c43c base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010bc3c43c Adobe Photoshop 2021 + 45274172'
    15 address: 0x10e7babd8 base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010e7babd8 Adobe Photoshop 2021 + 90880984'
    16 address: 0x109112e09 base: 0x10910f000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000109112e09 Adobe Photoshop 2021 + 15881'
    17 address: 0x7fff2044af3d base: 0x7fff20435000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff2044af3d start + 1'
    18 address: 0x1 module name: '<unknown module>' symbol info: '18 ??? 0x0000000000000001 0x0 + 1'

     

    T
    TravisHolman
    Participant
    October 4, 2021
    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “CI_0690_1567.tif” because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x1136a687d base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x00000001136a68b9 Adobe Photoshop 2021 + 83757241'
    1 address: 0x111209d94 base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x0000000111209d94 Adobe Photoshop 2021 + 45366676'
    2 address: 0x11120a0f4 base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000011120a0f4 Adobe Photoshop 2021 + 45367540'
    3 address: 0x110a7d305 base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x0000000110a7d305 Adobe Photoshop 2021 + 37450501'
    4 address: 0x1101d2c3d base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x00000001101d2c3d Adobe Photoshop 2021 + 28363837'
    5 address: 0x1112024f1 base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x00000001112024f1 Adobe Photoshop 2021 + 45335793'
    6 address: 0x1111ed3b8 base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x00000001111ed3b8 Adobe Photoshop 2021 + 45249464'
    7 address: 0x1111ed4c4 base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x00000001111ed4c4 Adobe Photoshop 2021 + 45249732'
    8 address: 0x1110ed43f base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x00000001110ed43f Adobe Photoshop 2021 + 44201023'
    9 address: 0x17ae8afa5 base: 0x17aded000 module name: 'Spaces' symbol info: '9   Spaces                              0x000000017ae8afa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    10 address: 0x7fff23187be1 base: 0x7fff22ce8000 module name: 'AppKit' symbol info: '10  AppKit                              0x00007fff23187be1 -[NSApplication _handleEvent:] + 65'
    11 address: 0x7fff22d17c8e base: 0x7fff22ce8000 module name: 'AppKit' symbol info: '11  AppKit                              0x00007fff22d17c8e -[NSApplication run] + 623'
    12 address: 0x1110edf12 base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x00000001110edf12 Adobe Photoshop 2021 + 44203794'
    13 address: 0x1110f03e0 base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x00000001110f03e0 Adobe Photoshop 2021 + 44213216'
    14 address: 0x1111edc8c base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x00000001111edc8c Adobe Photoshop 2021 + 45251724'
    15 address: 0x113d64288 base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x0000000113d64288 Adobe Photoshop 2021 + 90825352'
    16 address: 0x10e6c8c89 base: 0x10e6c6000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x000000010e6c8c89 Adobe Photoshop 2021 + 11401'
    17 address: 0x7fff20443f3d base: 0x7fff2042e000 module name: 'libdyld.dylib' symbol info: '17  libdyld.dylib                       0x00007fff20443f3d start + 1'
    18 address: 0x1 module name: '<unknown module>' symbol info: '18  ???                                 0x0000000000000001 0x0 + 1'
     
    M
    mushroomja5C1F
    Participant
    October 4, 2021

    Photoshop Error information
    Code: -1
    Text: 프로그램 오류로 인하여
    Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF6B7FA5E02 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6B6455D44 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6B64552A9 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6B58B00B4 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6B58AFCF1 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6B58AFF11 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6B58AFD11 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6B58BC33D base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6B6498C25 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6B649B6F8 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6B649B13B base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6B6475059 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6B3EF6F39 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6B3EF6FD6 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6B3EEA828 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6B3F012C1 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6B418A155 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6B3EECF1B base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6B414A602 base: 0x00007FF6B3A10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFCC5CF7C24 base: 0x00007FFCC5CE0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFCC768D4D1 base: 0x00007FFCC7620000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    H
    hyduky
    Participant
    October 4, 2021

    please help me on this error. thank you.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the Exposure X7 command because of a program error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x107540c1d base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x0000000107540c59 Adobe Photoshop 2021 + 83811417'
    1 address: 0x10509c974 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010509c974 Adobe Photoshop 2021 + 45390196'
    2 address: 0x10509cbc1 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010509cbc1 Adobe Photoshop 2021 + 45390785'
    3 address: 0x10509acd5 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010509acd5 Adobe Photoshop 2021 + 45382869'
    4 address: 0x10509cf32 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010509cf32 Adobe Photoshop 2021 + 45391666'
    5 address: 0x1046e0b94 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x00000001046e0b94 Adobe Photoshop 2021 + 35183508'
    6 address: 0x10473d135 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010473d135 Adobe Photoshop 2021 + 35561781'
    7 address: 0x104a0ca14 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x0000000104a0ca14 Adobe Photoshop 2021 + 38509076'
    8 address: 0x104247d99 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x0000000104247d99 Adobe Photoshop 2021 + 30363033'
    9 address: 0x104247c3e base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x0000000104247c3e Adobe Photoshop 2021 + 30362686'
    10 address: 0x104fd4e7a base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x0000000104fd4e7a Adobe Photoshop 2021 + 44572282'
    11 address: 0x104fc478b base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x0000000104fc478b Adobe Photoshop 2021 + 44504971'
    12 address: 0x1050950d1 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x00000001050950d1 Adobe Photoshop 2021 + 45359313'
    13 address: 0x10507ff98 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010507ff98 Adobe Photoshop 2021 + 45272984'
    14 address: 0x1050800a4 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x00000001050800a4 Adobe Photoshop 2021 + 45273252'
    15 address: 0x104f8001f base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x0000000104f8001f Adobe Photoshop 2021 + 44224543'
    16 address: 0x13adfffa5 base: 0x13ad62000 module name: 'Spaces' symbol info: '16  Spaces                              0x000000013adfffa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    17 address: 0x7ff80f0fc077 base: 0x7ff80ec94000 module name: 'AppKit' symbol info: '17  AppKit                              0x00007ff80f0fc077 -[NSApplication _handleEvent:] + 65'
    18 address: 0x7ff80ecc3d9a base: 0x7ff80ec94000 module name: 'AppKit' symbol info: '18  AppKit                              0x00007ff80ecc3d9a -[NSApplication run] + 623'
    19 address: 0x104f80af2 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x0000000104f80af2 Adobe Photoshop 2021 + 44227314'
    20 address: 0x104f82fc0 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x0000000104f82fc0 Adobe Photoshop 2021 + 44236736'
    21 address: 0x10508086c base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x000000010508086c Adobe Photoshop 2021 + 45275244'
    22 address: 0x107bff008 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '22  Adobe Photoshop 2021                0x0000000107bff008 Adobe Photoshop 2021 + 90882056'
    23 address: 0x102557209 base: 0x102553000 module name: 'Adobe Photoshop 2021' symbol info: '23  Adobe Photoshop 2021                0x0000000102557209 Adobe Photoshop 2021 + 16905'
    24 address: 0x20b9214d5 module name: '<unknown module>' symbol info: '24  dyld                                0x000000020b9214d5 start + 421'
    25 address: 0x3 module name: '<unknown module>' symbol info: '25  ???                                 0x0000000000000003 0x0 + 3'
     
    H
    hervel40491038
    Inspiring
    October 4, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x110c9c87d base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000110c9c8b9 Adobe Photoshop 2021 + 83757241'
    1 address: 0x10e7ffd94 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010e7ffd94 Adobe Photoshop 2021 + 45366676'
    2 address: 0x10e7fffe1 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010e7fffe1 Adobe Photoshop 2021 + 45367265'
    3 address: 0x111410f53 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000111410f53 Adobe Photoshop 2021 + 91574099'
    4 address: 0x111410f29 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000111410f29 Adobe Photoshop 2021 + 91574057'
    5 address: 0x111410f19 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000111410f19 Adobe Photoshop 2021 + 91574041'
    6 address: 0x111410f09 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000111410f09 Adobe Photoshop 2021 + 91574025'
    7 address: 0x111410ecd base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000111410ecd Adobe Photoshop 2021 + 91573965'
    8 address: 0x10e7fcdfb base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010e7fcdfb Adobe Photoshop 2021 + 45354491'
    9 address: 0x10e7fad75 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010e7fad75 Adobe Photoshop 2021 + 45346165'
    10 address: 0x10e7f84f1 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010e7f84f1 Adobe Photoshop 2021 + 45335793'
    11 address: 0x10e7e33b8 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010e7e33b8 Adobe Photoshop 2021 + 45249464'
    12 address: 0x10e7e34c4 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010e7e34c4 Adobe Photoshop 2021 + 45249732'
    13 address: 0x10e6e343f base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010e6e343f Adobe Photoshop 2021 + 44201023'
    14 address: 0x13975bfa5 base: 0x1396be000 module name: 'Spaces' symbol info: '14 Spaces 0x000000013975bfa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff3418dccc base: 0x7fff3417a000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff3418dccc -[NSApplication run] + 755'
    16 address: 0x10e6e3f12 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010e6e3f12 Adobe Photoshop 2021 + 44203794'
    17 address: 0x10e6e63e0 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010e6e63e0 Adobe Photoshop 2021 + 44213216'
    18 address: 0x10e7e3c8c base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010e7e3c8c Adobe Photoshop 2021 + 45251724'
    19 address: 0x11135a288 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000011135a288 Adobe Photoshop 2021 + 90825352'
    20 address: 0x10bcbec89 base: 0x10bcbc000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010bcbec89 Adobe Photoshop 2021 + 11401'
    21 address: 0x7fff62b583d5 base: 0x7fff62b42000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff62b583d5 start + 1'

     

    I
    Irma B5CBA
    Participant
    October 3, 2021

    I am having the same issue here (Could not complete request because of a program error). Using the user diagnostic tool I did manage to get the report copied to clipboard. Here it is.... Could someone please check and help me to get rid of this error?

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.0 20210809.r.384 ce617de
    0 address: 0x00007FF690E84652 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF68F333D54 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF68F3332B9 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF68E78F544 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF68E78F181 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF68E78F3A1 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF68E78F1A1 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF68E79B79D base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF68F376C35 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF68F379708 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF68F37914B base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF68F353069 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF68CDD6E09 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF68CDD6EA6 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF68CDCA6F8 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF68CDE1191 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF68D06A065 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF68CDCCDEB base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF68D02A512 base: 0x00007FF68C8F0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF8958B7034 base: 0x00007FF8958A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF896482651 base: 0x00007FF896430000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    P
    PersephoneG
    Participant
    October 2, 2021

    WHen I tried to close the program after successful saves:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF7DD2D5E02 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7DB785D44 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF7DB7852A9 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF7DABE00B4 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF7DABDFCF1 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF7DABDFF11 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF7DABDFD11 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF7DABEC33D base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7DB7C8C25 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF7DB7CB6F8 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF7DB7CB13B base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF7DB7A5059 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7D9226F39 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7D9226FD6 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7D921A828 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7D92312C1 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7D94BA155 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7D921CF1B base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7D947A602 base: 0x00007FF7D8D40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF9132B7034 base: 0x00007FF9132A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF914FC2651 base: 0x00007FF914F70000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    erikn48022636
    erikn48022636
    Participant
    October 1, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF62B855E02 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF629D05D44 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF629D052A9 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6291600B4 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF62915FCF1 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF62915FF11 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF62915FD11 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF62916C33D base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF629D48C25 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF629D4B6F8 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF629D4B13B base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF629D25059 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6277A6F39 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6277A6FD6 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF62779A828 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6277B12C1 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF627A3A155 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF62779CF1B base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6279FA602 base: 0x00007FF6272C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFA87AF7034 base: 0x00007FFA87AE0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFA89342651 base: 0x00007FFA892F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    B
    blairekwilson
    Participant
    September 30, 2021

    I am running the latest version of Photoshop and have updated my GPU drivers along with other troubleshooting methods and am still receiving this same error. Anyone have an idea of what the issue could be?:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF62B7E5E02 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF629C95D44 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF629C952A9 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6290F00B4 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6290EFCF1 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6290EFF11 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6290EFD11 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6290FC33D base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF629CD8C25 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF629CDB6F8 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF629CDB13B base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF629CB5059 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF627736F39 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF627736FD6 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF62772A828 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6277412C1 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6279CA155 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF62772CF1B base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF62798A602 base: 0x00007FF627250000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFA6D057034 base: 0x00007FFA6D040000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFA6DE22651 base: 0x00007FFA6DDD0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    S
    SaraM-Pr21
    Participant
    October 1, 2021

    Hi, same problem here!
    I'm working on PSD which is linked in INDD file. When I open the file, it's everything ok, but, when i modify it... try to save the  PSD... I have the following error!!!!

     

    Photoshop Error information
    Code: -20
    Text: poiché si è verificato un errore del programma
    Message: Impossibile salvare “ABBIGLIAMENTO 2021 6.psd” poiché si è verificato un errore del programma.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x10d50287d base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010d5028b9 Adobe Photoshop 2021 + 83757241'
    1 address: 0x10b065d94 base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010b065d94 Adobe Photoshop 2021 + 45366676'
    2 address: 0x10b0660f4 base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010b0660f4 Adobe Photoshop 2021 + 45367540'
    3 address: 0x10a8d9305 base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010a8d9305 Adobe Photoshop 2021 + 37450501'
    4 address: 0x10a02ec3d base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010a02ec3d Adobe Photoshop 2021 + 28363837'
    5 address: 0x10b05e4f1 base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010b05e4f1 Adobe Photoshop 2021 + 45335793'
    6 address: 0x10b0493b8 base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010b0493b8 Adobe Photoshop 2021 + 45249464'
    7 address: 0x10b0494c4 base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010b0494c4 Adobe Photoshop 2021 + 45249732'
    8 address: 0x10af4943f base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010af4943f Adobe Photoshop 2021 + 44201023'
    9 address: 0x1752a1fa5 base: 0x175204000 module name: 'Spaces' symbol info: '9 Spaces 0x00000001752a1fa5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    10 address: 0x7fff2b2af5bf base: 0x7fff2b27e000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff2b2af5bf -[NSApplication run] + 707'
    11 address: 0x10af49f12 base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010af49f12 Adobe Photoshop 2021 + 44203794'
    12 address: 0x10af4c3e0 base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010af4c3e0 Adobe Photoshop 2021 + 44213216'
    13 address: 0x10b049c8c base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010b049c8c Adobe Photoshop 2021 + 45251724'
    14 address: 0x10dbc0288 base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010dbc0288 Adobe Photoshop 2021 + 90825352'
    15 address: 0x108524c89 base: 0x108522000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000108524c89 Adobe Photoshop 2021 + 11401'
    16 address: 0x7fff67f20cc9 base: 0x7fff67f06000 module name: 'libdyld.dylib' symbol info: '16 libdyld.dylib 0x00007fff67f20cc9 start + 1'

     

    Can you solve, or can you help US?

    Thanks!

    S.

    T
    thiagobuled
    Participant
    September 30, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF72C4193FB base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF72AB13A64 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF72AB12FC9 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF72A0C7804 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF72A0C7461 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF72A0C7661 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF72A0C7481 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF72A0D1E7D base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF72AB558CE base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF72AB58171 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF72AB57C46 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF72AB32459 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7287DBD36 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7287DBDC3 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7287CFCA8 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7287E597C base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF728A5A56E base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7287D233B base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF728A1DAB2 base: 0x00007FF728370000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFAC7EE7034 base: 0x00007FFAC7ED0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFAC8022651 base: 0x00007FFAC7FD0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices