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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247992 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    Teodora Carter
    Teodora Carter
    Participant
    September 30, 2021

    Hi, I tried everything else before coming here. This is the error I'm getting: 

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF6F1EF5E02 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6F03A5D44 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6F03A52A9 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6EF8000B4 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6EF7FFCF1 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6EF7FFF11 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6EF7FFD11 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6EF80C33D base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6F03E8C25 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6F03EB6F8 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6F03EB13B base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6F03C5059 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6EDE46F39 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6EDE46FD6 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6EDE3A828 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6EDE512C1 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6EE0DA155 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6EDE3CF1B base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6EE09A602 base: 0x00007FF6ED960000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFE75117034 base: 0x00007FFE75100000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFE756E2651 base: 0x00007FFE75690000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    O
    ottoa73632043
    Participant
    September 29, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x109046b2d base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000109046b69 Adobe Photoshop 2021 + 83757929'
    1 address: 0x106baa044 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000106baa044 Adobe Photoshop 2021 + 45367364'
    2 address: 0x106baa291 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000106baa291 Adobe Photoshop 2021 + 45367953'
    3 address: 0x1097bb203 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x00000001097bb203 Adobe Photoshop 2021 + 91574787'
    4 address: 0x1097bb1d9 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x00000001097bb1d9 Adobe Photoshop 2021 + 91574745'
    5 address: 0x1097bb1c9 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x00000001097bb1c9 Adobe Photoshop 2021 + 91574729'
    6 address: 0x1097bb1b9 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x00000001097bb1b9 Adobe Photoshop 2021 + 91574713'
    7 address: 0x1097bb17d base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x00000001097bb17d Adobe Photoshop 2021 + 91574653'
    8 address: 0x106ba70ab base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000106ba70ab Adobe Photoshop 2021 + 45355179'
    9 address: 0x106ba5025 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000106ba5025 Adobe Photoshop 2021 + 45346853'
    10 address: 0x106ba27a1 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000106ba27a1 Adobe Photoshop 2021 + 45336481'
    11 address: 0x106b8d668 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000106b8d668 Adobe Photoshop 2021 + 45250152'
    12 address: 0x106b8d774 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000106b8d774 Adobe Photoshop 2021 + 45250420'
    13 address: 0x106a8d6ef base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000106a8d6ef Adobe Photoshop 2021 + 44201711'
    14 address: 0x14da8e015 base: 0x14d9f0000 module name: 'Spaces' symbol info: '14 Spaces 0x000000014da8e015 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff230d3be1 base: 0x7fff22c34000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff230d3be1 -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22c63c8e base: 0x7fff22c34000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22c63c8e -[NSApplication run] + 623'
    17 address: 0x106a8e1c2 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000106a8e1c2 Adobe Photoshop 2021 + 44204482'
    18 address: 0x106a90690 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000106a90690 Adobe Photoshop 2021 + 44213904'
    19 address: 0x106b8df3c base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x0000000106b8df3c Adobe Photoshop 2021 + 45252412'
    20 address: 0x109704538 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000109704538 Adobe Photoshop 2021 + 90826040'
    21 address: 0x104069089 base: 0x104066000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000104069089 Adobe Photoshop 2021 + 12425'
    22 address: 0x7fff20465f3d base: 0x7fff20450000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20465f3d start + 1'

     

    W
    Weyoun7
    Participating Frequently
    September 29, 2021

    Photoshop Error information

    Code: -1

    Text: because of a program error

    Message: Could not complete your request because of a program error.

    Stack:

    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a

    0 address: 0x00007FF7848C5E02 base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.

    1 address: 0x00007FF782D75D44 base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    2 address: 0x00007FF782D752A9 base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    3 address: 0x00007FF782D771EA base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    4 address: 0x00007FF78176F5BE base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.

    5 address: 0x00007FF782D77249 base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    6 address: 0x00007FF782D75FB0 base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    7 address: 0x00007FF780B1BEF2 base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

    8 address: 0x00007FF782DD6C21 base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    9 address: 0x00007FF78081989B base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    10 address: 0x00007FF780A82D1E base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

    11 address: 0x00007FF78080B1C5 base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    12 address: 0x00007FF7808212C1 base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    13 address: 0x00007FF780AAA155 base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

    14 address: 0x00007FF78080CF1B base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.

    15 address: 0x00007FF780A6A602 base: 0x00007FF780330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.

    16 address: 0x00007FF89ED354E0 base: 0x00007FF89ED20000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.

    17 address: 0x00007FF89FD8485B base: 0x00007FF89FD80000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     
    C
    Cabate
    Participant
    September 28, 2021

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “Final Press Pass 21-22.psd” because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x10e4cb5dd base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010e4cb619 Adobe Photoshop 2021 + 86574617'
    1 address: 0x10c335bd4 base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010c335bd4 Adobe Photoshop 2021 + 51358676'
    2 address: 0x10c335f34 base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010c335f34 Adobe Photoshop 2021 + 51359540'
    3 address: 0x10b71d375 base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010b71d375 Adobe Photoshop 2021 + 38675317'
    4 address: 0x10ae7101d base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010ae7101d Adobe Photoshop 2021 + 29581341'
    5 address: 0x10c32e3e1 base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010c32e3e1 Adobe Photoshop 2021 + 51327969'
    6 address: 0x10c319818 base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010c319818 Adobe Photoshop 2021 + 51243032'
    7 address: 0x10c319924 base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010c319924 Adobe Photoshop 2021 + 51243300'
    8 address: 0x10c21a54d base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010c21a54d Adobe Photoshop 2021 + 50197837'
    9 address: 0x176ab3065 base: 0x176a15000 module name: 'Spaces' symbol info: '9 Spaces 0x0000000176ab3065 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    10 address: 0x7fff2314ef71 base: 0x7fff22cb0000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff2314ef71 -[NSApplication _handleEvent:] + 65'
    11 address: 0x7fff22cdf06e base: 0x7fff22cb0000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22cdf06e -[NSApplication run] + 623'
    12 address: 0x10c21b022 base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010c21b022 Adobe Photoshop 2021 + 50200610'
    13 address: 0x10c21d580 base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010c21d580 Adobe Photoshop 2021 + 50210176'
    14 address: 0x10c31a0ec base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010c31a0ec Adobe Photoshop 2021 + 51245292'
    15 address: 0x10bdc6068 base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010bdc6068 Adobe Photoshop 2021 + 45658216'
    16 address: 0x109240809 base: 0x10923b000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000109240809 Adobe Photoshop 2021 + 22537'
    17 address: 0x7fff2040bf3d base: 0x7fff203f6000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff2040bf3d start + 1'
    18 address: 0x1 module name: '<unknown module>' symbol info: '18 ??? 0x0000000000000001 0x0 + 1'

     

    R
    Riccardo5CE2
    Participant
    September 28, 2021

    this is the error that appears to me if I use the plug-in

    Someone can help me please ??

     

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF7775B5E02 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF775A65D44 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF775A652A9 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF774EC00B4 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF774EBFCF1 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF774EBFF11 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF774EBFD11 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF774ECC33D base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF775AA8C25 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF775AAB6F8 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF775AAB13B base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF775A85059 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF773506F39 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF773506FD6 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7734FB145 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7735112C1 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF77379A155 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7734FCF1B base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF77375A602 base: 0x00007FF773020000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFA1F247034 base: 0x00007FFA1F230000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFA20782651 base: 0x00007FFA20730000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    Armando Melgoza
    Armando Melgoza
    Participant
    September 27, 2021

    Same. I can't open any file due to program error. I ran diagnostic and this is what came up:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF6990A5E02 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF697555D44 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6975552A9 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF6969B00B4 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF6969AFCF1 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF6969AFF11 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF6969AFD11 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF6969BC33D base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF697598C25 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF69759B6F8 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF69759B13B base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF697575059 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF694FF6F39 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF694FF6FD6 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF694FEA828 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6950012C1 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF69528A155 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF694FECF1B base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF69524A602 base: 0x00007FF694B10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC97957034 base: 0x00007FFC97940000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC98922651 base: 0x00007FFC988D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    Please help!

    moreiter
    moreiter
    Participating Frequently
    September 25, 2021

    UNABLE TO WORK WITH PHOTOSHOP

     

    Error appeared out of nowhere yesterday (no updates, no changes on the system).

    Cannot open any file or quit programme.

    Did all steps suggested (https://helpx.adobe.com/de/photoshop/kb/program-error-opening-psd.html) - no solution so far 😞

     

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF74FB15E02 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF74DFC5D44 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF74DFC52A9 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF74D4200B4 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF74D41FCF1 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF74D41FF11 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF74D41FD11 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF74D42C33D base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF74E008C25 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF74E00B6F8 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF74E00B13B base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF74DFE5059 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF74BA66F39 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF74BA66FD6 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF74BA5A828 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF74BA712C1 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF74BCFA155 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF74BA5CF1B base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF74BCBA602 base: 0x00007FF74B580000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC802A7034 base: 0x00007FFC80290000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC80AE2651 base: 0x00007FFC80A90000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    This is a serious problem, I'm NOT using Adobe Prgoramms just for fun!!!

    M
    MACEEGROUP
    Participating Frequently
    September 25, 2021

    This error below suddenly began showing for unknoiwn reasons when opening new files (or even when trying to close photoshop), though the program was working perfectly fine ony moments earlier. Please help.
    ----------------------------------------
    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    현
    현비5C98
    Participant
    September 25, 2021

    Photoshop Error information
    Code: -1
    Text: 프로그램 오류로 인하여
    Message: 프로그램 오류로 인하여 요청한 사항을 완료할 수 없습니다.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF669375E02 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF667825D44 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6678252A9 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF666C800B4 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF666C7FCF1 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF666C7FF11 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF666C7FD11 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF666C8C33D base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF667868C25 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF66786B6F8 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF66786B13B base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF667845059 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6652C6F39 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6652C6FD6 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6652BA828 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6652D12C1 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF66555A155 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF6652BCF1B base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF66551A602 base: 0x00007FF664DE0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFA88D67034 base: 0x00007FFA88D50000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFA89962651 base: 0x00007FFA89910000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    Dee Ann15B9
    Participant
    September 24, 2021

    I cannot open files or even make new files when I try to close it this error comes up.

    The Screenshot is when I try closing it.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.5.1 20210907.r.441 de74e1a
    0 address: 0x00007FF6393D5E02 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF637885D44 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF6378852A9 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF636CE00B4 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF636CDFCF1 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF636CDFF11 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF636CDFD11 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF636CEC33D base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF6378C8C25 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF6378CB6F8 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF6378CB13B base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF6378A5059 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF635326F39 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF635326FD6 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF63531A828 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6353312C1 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6355BA155 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF63531CF1B base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF63557A602 base: 0x00007FF634E40000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFB70E57034 base: 0x00007FFB70E40000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFB712E2651 base: 0x00007FFB71290000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

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