Frustrated by Program Errors in Photoshop? We can help! First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files Next, if after following the steps above and you're still encountering Program Errors: Follow the instructions to install the Program Error Diagnostic Plugin Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard) Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

Pete.Green

Question

Program Error Diagnostic Plugin feedback

Forum|Forum|5 years ago
January 29, 2021
910 replies
247993 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

Follow the instructions to install the Program Error Diagnostic Plugin
Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

This topic has been closed for replies.

Show previous replies

bs28090165

Inspiring

Hi, I have the same problem.
I followed the instructions and suggestions but nothing works for me. I am using Google Drive to save my Files.
Photoshop is not able to save files under an existing name. I alway have to rename the file to get it saved.

Could please help.

Kind regards
Benni

error-code.zip

defaultsjjua2ucm328

Participant

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.0 20210809.r.384 ce617de
0 address: 0x00007FF77BDD4652 base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF77A283D54 base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF77A2832B9 base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF77A2851FA base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF778C7ECDE base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF77A285259 base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF77A283FC0 base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF77802BE02 base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
8 address: 0x00007FF77A2E4C31 base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF777D2976B base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF777F92C2E base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
11 address: 0x00007FF777D1B095 base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF777D31191 base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF777FBA065 base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
14 address: 0x00007FF777D1CDEB base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF777F7A512 base: 0x00007FF777840000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FFF5C047034 base: 0x00007FFF5C030000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
17 address: 0x00007FFF5D6E2651 base: 0x00007FFF5D690000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

BrianStalter

Participant

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.0 20210809.r.384 ce617de
0 address: 0x00007FF620144652 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF61E5F3D54 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF61E5F32B9 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF61DA4F544 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF61DA4F181 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF61DA4F3A1 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF61DA4F1A1 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF61DA5B79D base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF61E636C35 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF61E639708 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF61E63914B base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF61E613069 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF61C096E09 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF61C096EA6 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF61C08A6F8 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF61C0A1191 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF61C32A065 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF61C08CDEB base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF61C2EA512 base: 0x00007FF61BBB0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFB36DA7034 base: 0x00007FFB36D90000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFB38262651 base: 0x00007FFB38210000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

ninav6862404

Participant

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Reza5E09

Participant

Can not do anything. Just gives me error. I tried all the troubleshooting suggestions.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.5.0 20210809.r.384 ce617de
0 address: 0x00007FF737114652 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF7355C3D54 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF7355C32B9 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF734A1F544 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF734A1F181 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF734A1F3A1 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF734A1F1A1 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF734A2B79D base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF735606C35 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF735609708 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF73560914B base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF7355E3069 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF733066E09 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF733066EA6 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF73305A6F8 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF733071191 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF7332FA065 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF73305CDEB base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF7332BA512 base: 0x00007FF732B80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFC38407034 base: 0x00007FFC383F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFC3A082651 base: 0x00007FFC3A030000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

caliche

Participating Frequently

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

ArtScrollCreative

Known Participant

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 22.4.3 20210708.r.317 bb896cc

0 address: 0x1102e15dd base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001102e1619 Adobe Photoshop 2021 + 86574617'

1 address: 0x10e14bbd4 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010e14bbd4 Adobe Photoshop 2021 + 51358676'

2 address: 0x10e14be21 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010e14be21 Adobe Photoshop 2021 + 51359265'

3 address: 0x10dc8c643 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010dc8c643 Adobe Photoshop 2021 + 46380611'

4 address: 0x10dc8c619 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010dc8c619 Adobe Photoshop 2021 + 46380569'

5 address: 0x10dc8c609 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010dc8c609 Adobe Photoshop 2021 + 46380553'

6 address: 0x10dc8c5f9 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010dc8c5f9 Adobe Photoshop 2021 + 46380537'

7 address: 0x10dc8c5bd base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010dc8c5bd Adobe Photoshop 2021 + 46380477'

8 address: 0x10e148ccb base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010e148ccb Adobe Photoshop 2021 + 51346635'

9 address: 0x10e146c65 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010e146c65 Adobe Photoshop 2021 + 51338341'

10 address: 0x10e1443e1 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010e1443e1 Adobe Photoshop 2021 + 51327969'

11 address: 0x10e12f818 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010e12f818 Adobe Photoshop 2021 + 51243032'

12 address: 0x10e12f924 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010e12f924 Adobe Photoshop 2021 + 51243300'

13 address: 0x10e03054d base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010e03054d Adobe Photoshop 2021 + 50197837'

14 address: 0x239fe5065 base: 0x239f47000 module name: 'Spaces' symbol info: '14 Spaces 0x0000000239fe5065 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

15 address: 0x7fff311d55bf base: 0x7fff311a4000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff311d55bf -[NSApplication run] + 707'

16 address: 0x10e031022 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010e031022 Adobe Photoshop 2021 + 50200610'

17 address: 0x10e033580 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010e033580 Adobe Photoshop 2021 + 50210176'

18 address: 0x10e1300ec base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010e1300ec Adobe Photoshop 2021 + 51245292'

19 address: 0x10dbdc068 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010dbdc068 Adobe Photoshop 2021 + 45658216'

20 address: 0x10b056809 base: 0x10b051000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010b056809 Adobe Photoshop 2021 + 22537'

21 address: 0x7fff6e0f7cc9 base: 0x7fff6e0dd000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff6e0f7cc9 start + 1'

エ

エイゾーソ81837694

Participant

Photoshop Error information
Code: -1
Text: プログラムエラーです。
Message: 要求された操作を完了できません。プログラムエラーです。
Stack:
Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
0 address: 0x1142ce5dd base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001142ce619 Adobe Photoshop 2021 + 86574617'
1 address: 0x112138bd4 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000112138bd4 Adobe Photoshop 2021 + 51358676'
2 address: 0x112138e21 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000112138e21 Adobe Photoshop 2021 + 51359265'
3 address: 0x111c79643 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000111c79643 Adobe Photoshop 2021 + 46380611'
4 address: 0x111c79619 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000111c79619 Adobe Photoshop 2021 + 46380569'
5 address: 0x111c79609 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000111c79609 Adobe Photoshop 2021 + 46380553'
6 address: 0x111c795f9 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000111c795f9 Adobe Photoshop 2021 + 46380537'
7 address: 0x111c795bd base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000111c795bd Adobe Photoshop 2021 + 46380477'
8 address: 0x112135ccb base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000112135ccb Adobe Photoshop 2021 + 51346635'
9 address: 0x112133c65 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000112133c65 Adobe Photoshop 2021 + 51338341'
10 address: 0x1121313e1 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x00000001121313e1 Adobe Photoshop 2021 + 51327969'
11 address: 0x11211c818 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000011211c818 Adobe Photoshop 2021 + 51243032'
12 address: 0x11211c924 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000011211c924 Adobe Photoshop 2021 + 51243300'
13 address: 0x11201d54d base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000011201d54d Adobe Photoshop 2021 + 50197837'
14 address: 0x12f4ae065 base: 0x12f410000 module name: 'Spaces' symbol info: '14 Spaces 0x000000012f4ae065 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
15 address: 0x7fff232f4f1e base: 0x7fff22e56000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff232f4f1e -[NSApplication _handleEvent:] + 65'
16 address: 0x7fff22e856af base: 0x7fff22e56000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22e856af -[NSApplication run] + 623'
17 address: 0x11201e022 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000011201e022 Adobe Photoshop 2021 + 50200610'
18 address: 0x112020580 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000112020580 Adobe Photoshop 2021 + 50210176'
19 address: 0x11211d0ec base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000011211d0ec Adobe Photoshop 2021 + 51245292'
20 address: 0x111bc9068 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000111bc9068 Adobe Photoshop 2021 + 45658216'
21 address: 0x10f043809 base: 0x10f03e000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x000000010f043809 Adobe Photoshop 2021 + 22537'
22 address: 0x7fff20599621 base: 0x7fff20584000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20599621 start + 1'
23 address: 0x1 module name: '<unknown module>' symbol info: '23 ??? 0x0000000000000001 0x0 + 1'

defaultyaktkbjgii2z

Participant

Photoshop Error information
Code: -1
Text: weil ein Programmfehler aufgetreten ist
Message: Konnte “02.psd” weil ein Programmfehler aufgetreten ist nicht öffnen.
Stack:
Adobe Photoshop 22.5.0 20210809.r.384 ce617de
0 address: 0x00007FF6198B4652 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF617D63D54 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF617D632B9 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF617D651FA base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF61675ECDE base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
5 address: 0x00007FF617D65259 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF617D63FC0 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF617448865 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF617448AA9 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF6161F97FC base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF617357D93 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF616A28AC7 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
12 address: 0x00007FF616A288BC base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
13 address: 0x00007FF616A28374 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
14 address: 0x00007FF615EFC69E base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
15 address: 0x00007FF615B10B0C base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF615826EDE base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF6161AD713 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
18 address: 0x00007FF617E18D09 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
19 address: 0x00007FF617D82020 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
20 address: 0x00007FF617D7DDD4 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
21 address: 0x00007FF617DCFB2E base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
22 address: 0x00007FF617DCF355 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
23 address: 0x00007FF617DA914B base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
24 address: 0x00007FF617D83069 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
25 address: 0x00007FF615806E09 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
26 address: 0x00007FF615806EA6 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
27 address: 0x00007FF6157FB015 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
28 address: 0x00007FF615811191 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
29 address: 0x00007FF615A9A065 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
30 address: 0x00007FF6157FCDEB base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
31 address: 0x00007FF615A5A512 base: 0x00007FF615320000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
32 address: 0x00007FF9F09A7034 base: 0x00007FF9F0990000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
33 address: 0x00007FF9F1022651 base: 0x00007FF9F0FD0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

jamest58590464

Participant

Can't open files or create new. Recently started a new subscription. Tried reinstalling PS. Still can't use this app that I paid for.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
0	address: 0x00007FF7EC4A93FB	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: xmlListWalk:-1 in n.a.
1	address: 0x00007FF7EABA3A64	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2	address: 0x00007FF7EABA2FC9	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3	address: 0x00007FF7EA157804	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4	address: 0x00007FF7EA157461	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5	address: 0x00007FF7EA157661	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6	address: 0x00007FF7EA157481	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7	address: 0x00007FF7EA161E7D	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8	address: 0x00007FF7EABE58CE	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9	address: 0x00007FF7EABE8171	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10	address: 0x00007FF7EABE7C46	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11	address: 0x00007FF7EABC2459	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12	address: 0x00007FF7E886BD36	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13	address: 0x00007FF7E886BDC3	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14	address: 0x00007FF7E885FCA8	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15	address: 0x00007FF7E887597C	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16	address: 0x00007FF7E8AEA56E	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17	address: 0x00007FF7E886233B	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18	address: 0x00007FF7E8AADAB2	base: 0x00007FF7E8400000	module name: 'Photoshop.exe'	 symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19	address: 0x00007FFCE39C7034	base: 0x00007FFCE39B0000	module name: 'KERNEL32.DLL'	 symbol: BaseThreadInitThunk:-1 in n.a.
20	address: 0x00007FFCE4842651	base: 0x00007FFCE47F0000	module name: 'ntdll.dll'	 symbol: RtlUserThreadStart:-1 in n.a.

ArtScrollCreative

Known Participant

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 22.4.3 20210708.r.317 bb896cc

0 address: 0x111bb35dd base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000111bb3619 Adobe Photoshop 2021 + 86574617'

1 address: 0x10fa1dbd4 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010fa1dbd4 Adobe Photoshop 2021 + 51358676'

2 address: 0x10fa1de21 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010fa1de21 Adobe Photoshop 2021 + 51359265'

3 address: 0x10f55e643 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010f55e643 Adobe Photoshop 2021 + 46380611'

4 address: 0x10f55e619 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010f55e619 Adobe Photoshop 2021 + 46380569'

5 address: 0x10f55e609 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010f55e609 Adobe Photoshop 2021 + 46380553'

6 address: 0x10f55e5f9 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010f55e5f9 Adobe Photoshop 2021 + 46380537'

7 address: 0x10f55e5bd base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010f55e5bd Adobe Photoshop 2021 + 46380477'

8 address: 0x10fa1accb base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010fa1accb Adobe Photoshop 2021 + 51346635'

9 address: 0x10fa18c65 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010fa18c65 Adobe Photoshop 2021 + 51338341'

10 address: 0x10fa163e1 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010fa163e1 Adobe Photoshop 2021 + 51327969'

11 address: 0x10fa01818 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010fa01818 Adobe Photoshop 2021 + 51243032'

12 address: 0x10fa01924 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010fa01924 Adobe Photoshop 2021 + 51243300'

13 address: 0x10f90254d base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010f90254d Adobe Photoshop 2021 + 50197837'

14 address: 0x23b8d8065 base: 0x23b83a000 module name: 'Spaces' symbol info: '14 Spaces 0x000000023b8d8065 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

15 address: 0x7fff322695bf base: 0x7fff32238000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff322695bf -[NSApplication run] + 707'

16 address: 0x10f903022 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010f903022 Adobe Photoshop 2021 + 50200610'

17 address: 0x10f905580 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010f905580 Adobe Photoshop 2021 + 50210176'

18 address: 0x10fa020ec base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010fa020ec Adobe Photoshop 2021 + 51245292'

19 address: 0x10f4ae068 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010f4ae068 Adobe Photoshop 2021 + 45658216'

20 address: 0x10c928809 base: 0x10c923000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010c928809 Adobe Photoshop 2021 + 22537'

21 address: 0x7fff6f18bcc9 base: 0x7fff6f171000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff6f18bcc9 start + 1'

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