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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247993 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    A
    ArtScrollCreative
    Known Participant
    August 16, 2021
    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x10cd085dd base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010cd08619 Adobe Photoshop 2021 + 86574617'
    1 address: 0x10ab72bd4 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010ab72bd4 Adobe Photoshop 2021 + 51358676'
    2 address: 0x10ab72e21 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010ab72e21 Adobe Photoshop 2021 + 51359265'
    3 address: 0x10a6b3643 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010a6b3643 Adobe Photoshop 2021 + 46380611'
    4 address: 0x10a6b3619 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010a6b3619 Adobe Photoshop 2021 + 46380569'
    5 address: 0x10a6b3609 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010a6b3609 Adobe Photoshop 2021 + 46380553'
    6 address: 0x10a6b35f9 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010a6b35f9 Adobe Photoshop 2021 + 46380537'
    7 address: 0x10a6b35bd base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010a6b35bd Adobe Photoshop 2021 + 46380477'
    8 address: 0x10ab6fccb base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010ab6fccb Adobe Photoshop 2021 + 51346635'
    9 address: 0x10ab6dc65 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x000000010ab6dc65 Adobe Photoshop 2021 + 51338341'
    10 address: 0x10ab6b3e1 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010ab6b3e1 Adobe Photoshop 2021 + 51327969'
    11 address: 0x10ab56818 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x000000010ab56818 Adobe Photoshop 2021 + 51243032'
    12 address: 0x10ab56924 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010ab56924 Adobe Photoshop 2021 + 51243300'
    13 address: 0x10aa5754d base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010aa5754d Adobe Photoshop 2021 + 50197837'
    14 address: 0x2369bc065 base: 0x23691e000 module name: 'Spaces' symbol info: '14  Spaces                              0x00000002369bc065 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff322695bf base: 0x7fff32238000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007fff322695bf -[NSApplication run] + 707'
    16 address: 0x10aa58022 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x000000010aa58022 Adobe Photoshop 2021 + 50200610'
    17 address: 0x10aa5a580 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x000000010aa5a580 Adobe Photoshop 2021 + 50210176'
    18 address: 0x10ab570ec base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x000000010ab570ec Adobe Photoshop 2021 + 51245292'
    19 address: 0x10a603068 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x000000010a603068 Adobe Photoshop 2021 + 45658216'
    20 address: 0x107a7d809 base: 0x107a78000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x0000000107a7d809 Adobe Photoshop 2021 + 22537'
    21 address: 0x7fff6f18bcc9 base: 0x7fff6f171000 module name: 'libdyld.dylib' symbol info: '21  libdyld.dylib                       0x00007fff6f18bcc9 start + 1'
     
    victoria p
    victoria p
    Participant
    August 16, 2021

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF7583F93FB base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF756AF3A64 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF756AF2FC9 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF7560A7804 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF7560A7461 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF7560A7661 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF7560A7481 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF7560B1E7D base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF756B358CE base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF756B38171 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF756B37C46 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF756B12459 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7547BBD36 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7547BBDC3 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7547AFCA8 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7547C597C base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF754A3A56E base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7547B233B base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7549FDAB2 base: 0x00007FF754350000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFBE1F47034 base: 0x00007FFBE1F30000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFBE3E02651 base: 0x00007FFBE3DB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    Meaghan5E0C
    Participant
    August 14, 2021

    This is my error when trying to save a file:

     

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “21-06-25 Creatures of XIX-1817.tif” because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x1064da5dd base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001064da619 Adobe Photoshop 2021 + 86574617'
    1 address: 0x104344bd4 base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000104344bd4 Adobe Photoshop 2021 + 51358676'
    2 address: 0x104344f34 base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000104344f34 Adobe Photoshop 2021 + 51359540'
    3 address: 0x10372c375 base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010372c375 Adobe Photoshop 2021 + 38675317'
    4 address: 0x102e8001d base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000102e8001d Adobe Photoshop 2021 + 29581341'
    5 address: 0x10433d3e1 base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010433d3e1 Adobe Photoshop 2021 + 51327969'
    6 address: 0x104328818 base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000104328818 Adobe Photoshop 2021 + 51243032'
    7 address: 0x104328924 base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000104328924 Adobe Photoshop 2021 + 51243300'
    8 address: 0x10422954d base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010422954d Adobe Photoshop 2021 + 50197837'
    9 address: 0x16dcfa065 base: 0x16dc5c000 module name: 'Spaces' symbol info: '9 Spaces 0x000000016dcfa065 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    10 address: 0x7fff2306a5fd base: 0x7fff22bcb000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff2306a5fd -[NSApplication _handleEvent:] + 65'
    11 address: 0x7fff22bfa25e base: 0x7fff22bcb000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22bfa25e -[NSApplication run] + 623'
    12 address: 0x10422a022 base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010422a022 Adobe Photoshop 2021 + 50200610'
    13 address: 0x10422c580 base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010422c580 Adobe Photoshop 2021 + 50210176'
    14 address: 0x1043290ec base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x00000001043290ec Adobe Photoshop 2021 + 51245292'
    15 address: 0x103dd5068 base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000103dd5068 Adobe Photoshop 2021 + 45658216'
    16 address: 0x10124f809 base: 0x10124a000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010124f809 Adobe Photoshop 2021 + 22537'
    17 address: 0x7fff2032cf5d base: 0x7fff20317000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff2032cf5d start + 1'

     

    A
    Anonymous
    August 13, 2021

    Hello, After starting the Macbook, I can't open files or create new files in Photoshop. Only after I restart the Macbook can I work with Photoshop.

     

    I have created a video about this as well. Adobe Cloud, video link
    https://shared-assets.adobe.com/link/2c05920b-1f80-474f-6cc3-672d41d28abe

     

    I have gone through these steps with support several times: https://helpx.adobe.com/de/photoshop/kb/program-error-opening-psd.html

     

    I have now installed the "Program Error Diagnostics Plug-in". The two files with the error code are attached.

     

    Please help. Thanks a lot!

    cyplot
    cyplot
    Participating Frequently
    August 13, 2021

    Photoshop Error information
    Code: -1

    Cyprian Lothringer /// mai@cyplot.de
    A
    ArtScrollCreative
    Known Participant
    August 11, 2021

    Ongoing issue for several years.

    The geniuses at Adobe only "fixed: it a few months ago.

    And guess what?

    About a month or 2 ago they broke it again!

    Nice going Adobe!

    I rolled back to ver 22.3.1.

    That worked for me.

    P
    Paolo5D99
    Participant
    August 11, 2021

     



    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF70DCB93FB base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF70C3B3A64 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF70C3B2FC9 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF70B967804 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF70B967461 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF70B967661 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF70B967481 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF70B971E7D base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF70C3F58CE base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF70C3F8171 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF70C3F7C46 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF70C3D2459 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF70A07BD36 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF70A07BDC3 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF70A06FCA8 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF70A08597C base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF70A2FA56E base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF70A07233B base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF70A2BDAB2 base: 0x00007FF709C10000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFC0B3154E0 base: 0x00007FFC0B300000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFC0C20485B base: 0x00007FFC0C200000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    davidm564460
    Participant
    August 11, 2021

    Today, I have been receiving vauge error messages when trying to open images form Lightroom into Photoshop, or just directly opening Photoshop and either creating a new project or opening existing ones.

    I am also unable to close the app as I get the same message, and have to use Task Manager to end the process.

     

    Following the instructions to use the Diagnostics Plug in, I see:

    quote

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF7282493FB base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF726943A64 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF726942FC9 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF725EF7804 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF725EF7461 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF725EF7661 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF725EF7481 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF725F01E7D base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7269858CE base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF726988171 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF726987C46 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF726962459 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF72460BD36 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF72460BDC3 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7245FFCA8 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF72461597C base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF72488A56E base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF72460233B base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF72484DAB2 base: 0x00007FF7241A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF871327034 base: 0x00007FF871310000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FF871622651 base: 0x00007FF8715D0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    R
    Russell5E43
    Participant
    August 11, 2021

    Good day! 

    By following the instruction from:

    https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

     

    here is the details:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF69BCD93FB base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF69A3D3A64 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF69A3D2FC9 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF699987804 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF699987461 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF699987661 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF699987481 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF699991E7D base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF69A4158CE base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF69A418171 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF69A417C46 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF69A3F2459 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF69809BD36 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF69809BDC3 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF69808FCA8 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6980A597C base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF69831A56E base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF69809233B base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF6982DDAB2 base: 0x00007FF697C30000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF01577034 base: 0x00007FFF01560000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF03542651 base: 0x00007FFF034F0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

     

    Thank you in advance!

    R
    Russell5E43
    Participant
    August 13, 2021

    By reinstalling the program, the error is gone! until next time! reinstall again! Nice Adobe!

    Y
    YourivdS
    Participant
    August 10, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x10bdb45dd base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010bdb4619 Adobe Photoshop 2021 + 86574617'
    1 address: 0x109c1ebd4 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000109c1ebd4 Adobe Photoshop 2021 + 51358676'
    2 address: 0x109c1ee21 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000109c1ee21 Adobe Photoshop 2021 + 51359265'
    3 address: 0x10975f643 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010975f643 Adobe Photoshop 2021 + 46380611'
    4 address: 0x10975f619 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010975f619 Adobe Photoshop 2021 + 46380569'
    5 address: 0x10975f609 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010975f609 Adobe Photoshop 2021 + 46380553'
    6 address: 0x10975f5f9 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010975f5f9 Adobe Photoshop 2021 + 46380537'
    7 address: 0x10975f5bd base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010975f5bd Adobe Photoshop 2021 + 46380477'
    8 address: 0x109c1bccb base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000109c1bccb Adobe Photoshop 2021 + 51346635'
    9 address: 0x109c19c65 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000109c19c65 Adobe Photoshop 2021 + 51338341'
    10 address: 0x109c173e1 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000109c173e1 Adobe Photoshop 2021 + 51327969'
    11 address: 0x109c02818 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000109c02818 Adobe Photoshop 2021 + 51243032'
    12 address: 0x109c02924 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000109c02924 Adobe Photoshop 2021 + 51243300'
    13 address: 0x109b0354d base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000109b0354d Adobe Photoshop 2021 + 50197837'
    14 address: 0x16ca3f065 base: 0x16c9a1000 module name: 'Spaces' symbol info: '14 Spaces 0x000000016ca3f065 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff2308002e base: 0x7fff22be2000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff2308002e -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22c11bff base: 0x7fff22be2000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22c11bff -[NSApplication run] + 623'
    17 address: 0x109b04022 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000109b04022 Adobe Photoshop 2021 + 50200610'
    18 address: 0x109b06580 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000109b06580 Adobe Photoshop 2021 + 50210176'
    19 address: 0x109c030ec base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x0000000109c030ec Adobe Photoshop 2021 + 51245292'
    20 address: 0x1096af068 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x00000001096af068 Adobe Photoshop 2021 + 45658216'
    21 address: 0x106b29809 base: 0x106b24000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000106b29809 Adobe Photoshop 2021 + 22537'
    22 address: 0x7fff2032c631 base: 0x7fff20317000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff2032c631 start + 1'

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