Skip to main content
Pete.Green
Community Manager
Pete.GreenCommunity Manager
Community Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247378 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    J
    John28490191tk14
    Participant
    February 20, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF6E42A1432 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6E226437C base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF6E22638D9 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF6E16C35E4 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF6E16C34A9 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF6E16C32A9 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF6E16D2BCD base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF6E22A5FE5 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF6E22A8E77 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF6E22A88CA base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF6E2288196 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF6DFB0AC08 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6DFB0AC9D base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6DFAFDA6F base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6DFB15281 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6DFE0F896 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6DFB003C6 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6DFD84762 base: 0x00007FF6DF340000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFE042155A0 base: 0x00007FFE04200000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFE04FE485B base: 0x00007FFE04FE0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    ulna
    ulna
    Participant
    February 19, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF69C3A1432 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF69A36437C base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF69A3638D9 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF6997C35E4 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF6997C34A9 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF6997C32A9 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF6997D2BCD base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF69A3A5FE5 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF69A3A8E77 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF69A3A88CA base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF69A388196 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF697C0AC08 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF697C0AC9D base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF697BFDA6F base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF697C15281 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF697F0F896 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF697C003C6 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF697E84762 base: 0x00007FF697440000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFF546C7614 base: 0x00007FFF546B0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFF548A26A1 base: 0x00007FFF54850000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    E
    ehibma11
    Participant
    February 17, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    E
    Ebbo28446943nx9i
    Participant
    February 16, 2023

    Hi!
    Created a file with PS 2023 and stored it on disk. But I cannot open it again with same program... requesting your help to make file accessible again. Thanks!
    Regards Ebbo

     

     

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF76AE31432 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF768DF437C base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF768DF38D9 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF7682535E4 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF7682534A9 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF7682532A9 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF768262BCD base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF768E35FE5 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF768E38E77 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF768E388CA base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF768E18196 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF76669AC08 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF76669AC9D base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF76668DA6F base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7666A5281 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF76699F896 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7666903C6 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF766914762 base: 0x00007FF765ED0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF85E6A55A0 base: 0x00007FF85E690000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF85ECA485B base: 0x00007FF85ECA0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    mikecha
    mikecha
    Participant
    February 13, 2023

    hi i have this programming error:

    Photoshop Error information

    Code: -1

    Text: because of a program error

    Message: Could not complete your request because of a program error.

    Stack:

    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a

    0 address: 0x1156b1700 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '0   Adobe Photoshop 2023                0x00000001156b1739 Adobe Photoshop 2023 + 95737657'

    1 address: 0x112da07d0 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '1   Adobe Photoshop 2023                0x0000000112da07d0 Adobe Photoshop 2023 + 52676560'

    2 address: 0x112da0a11 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '2   Adobe Photoshop 2023                0x0000000112da0a11 Adobe Photoshop 2023 + 52677137'

    3 address: 0x116008f93 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '3   Adobe Photoshop 2023                0x0000000116008f93 Adobe Photoshop 2023 + 105533331'

    4 address: 0x116008f69 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '4   Adobe Photoshop 2023                0x0000000116008f69 Adobe Photoshop 2023 + 105533289'

    5 address: 0x116008f59 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '5   Adobe Photoshop 2023                0x0000000116008f59 Adobe Photoshop 2023 + 105533273'

    6 address: 0x116008f49 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '6   Adobe Photoshop 2023                0x0000000116008f49 Adobe Photoshop 2023 + 105533257'

    7 address: 0x116008f0d base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '7   Adobe Photoshop 2023                0x0000000116008f0d Adobe Photoshop 2023 + 105533197'

    8 address: 0x112d9d27b base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '8   Adobe Photoshop 2023                0x0000000112d9d27b Adobe Photoshop 2023 + 52662907'

    9 address: 0x112d9af45 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '9   Adobe Photoshop 2023                0x0000000112d9af45 Adobe Photoshop 2023 + 52653893'

    10 address: 0x112d98624 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '10  Adobe Photoshop 2023                0x0000000112d98624 Adobe Photoshop 2023 + 52643364'

    11 address: 0x112d7f5de base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '11  Adobe Photoshop 2023                0x0000000112d7f5de Adobe Photoshop 2023 + 52540894'

    12 address: 0x112d7f71a base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '12  Adobe Photoshop 2023                0x0000000112d7f71a Adobe Photoshop 2023 + 52541210'

    13 address: 0x112c84ee7 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '13  Adobe Photoshop 2023                0x0000000112c84ee7 Adobe Photoshop 2023 + 51515111'

    14 address: 0x7ff81acbf655 base: 0x7ff81a860000 module name: 'AppKit' symbol info: '14  AppKit                              0x00007ff81acbf655 -[NSApplication _handleEvent:] + 65'

    15 address: 0x7ff81a88f77c base: 0x7ff81a860000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007ff81a88f77c -[NSApplication run] + 623'

    16 address: 0x112c859a2 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '16  Adobe Photoshop 2023                0x0000000112c859a2 Adobe Photoshop 2023 + 51517858'

    17 address: 0x112c880e1 base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '17  Adobe Photoshop 2023                0x0000000112c880e1 Adobe Photoshop 2023 + 51527905'

    18 address: 0x112d7ff6c base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '18  Adobe Photoshop 2023                0x0000000112d7ff6c Adobe Photoshop 2023 + 52543340'

    19 address: 0x115f56b5a base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '19  Adobe Photoshop 2023                0x0000000115f56b5a Adobe Photoshop 2023 + 104803162'

    20 address: 0x10fb6891d base: 0x10fb64000 module name: 'Adobe Photoshop 2023' symbol info: '20  Adobe Photoshop 2023                0x000000010fb6891d Adobe Photoshop 2023 + 18717'

    21 address: 0x7ff817341310 base: 0x7ff81733b000 module name: 'dyld' symbol info: '21  dyld                                0x00007ff817341310 start + 2432'

    M
    milena28391018pwjg
    Participant
    February 13, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x113a60700 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x0000000113a60739 Adobe Photoshop 2023 + 95737657'
    1 address: 0x11114f7d0 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x000000011114f7d0 Adobe Photoshop 2023 + 52676560'
    2 address: 0x11114fa11 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x000000011114fa11 Adobe Photoshop 2023 + 52677137'
    3 address: 0x1143b7f93 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x00000001143b7f93 Adobe Photoshop 2023 + 105533331'
    4 address: 0x1143b7f69 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x00000001143b7f69 Adobe Photoshop 2023 + 105533289'
    5 address: 0x1143b7f59 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x00000001143b7f59 Adobe Photoshop 2023 + 105533273'
    6 address: 0x1143b7f49 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x00000001143b7f49 Adobe Photoshop 2023 + 105533257'
    7 address: 0x1143b7f0d base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x00000001143b7f0d Adobe Photoshop 2023 + 105533197'
    8 address: 0x11114c27b base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x000000011114c27b Adobe Photoshop 2023 + 52662907'
    9 address: 0x111149f45 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x0000000111149f45 Adobe Photoshop 2023 + 52653893'
    10 address: 0x111147624 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x0000000111147624 Adobe Photoshop 2023 + 52643364'
    11 address: 0x11112e5de base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x000000011112e5de Adobe Photoshop 2023 + 52540894'
    12 address: 0x11112e71a base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x000000011112e71a Adobe Photoshop 2023 + 52541210'
    13 address: 0x111033ee7 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x0000000111033ee7 Adobe Photoshop 2023 + 51515111'
    14 address: 0x7ff80d5b6885 base: 0x7ff80d158000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff80d5b6885 -[NSApplication _handleEvent:] + 65'
    15 address: 0x7ff80d18741c base: 0x7ff80d158000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff80d18741c -[NSApplication run] + 623'
    16 address: 0x1110349a2 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x00000001110349a2 Adobe Photoshop 2023 + 51517858'
    17 address: 0x1110370e1 base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x00000001110370e1 Adobe Photoshop 2023 + 51527905'
    18 address: 0x11112ef6c base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x000000011112ef6c Adobe Photoshop 2023 + 52543340'
    19 address: 0x114305b5a base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x0000000114305b5a Adobe Photoshop 2023 + 104803162'
    20 address: 0x10df1791d base: 0x10df13000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x000000010df1791d Adobe Photoshop 2023 + 18717'
    21 address: 0x7ff809c3d310 base: 0x7ff809c37000 module name: 'dyld' symbol info: '21 dyld 0x00007ff809c3d310 start + 2432'

     

    M
    Muhammad2714275191pj
    Participant
    February 12, 2023

    I have got this error

    please check this out:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.0.0 20221013.r.59 3a3d761
    0 address: 0x00007FF7F7D2AEB2 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7F5D7D4CC base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF7F5D7CB89 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF7F52562F4 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF7F5255CA9 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF7F5255C29 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF7F526414D base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF7F5DBE5B5 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF7F5DC1447 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF7F5DC0E9A base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF7F5DA0CB9 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF7F36E52F8 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7F36E5396 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7F36D817F base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7F36EF911 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7F39D170F base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7F36DAAB6 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ??4AIDEPoint@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7F3947A72 base: 0x00007FF7F30C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FF8025C7614 base: 0x00007FF8025B0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FF8045826A1 base: 0x00007FF804530000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    C
    Cael28366174wj6m
    Participant
    February 11, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF6D7181432 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6D514437C base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF6D51438D9 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF6D45A35E4 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF6D45A34A9 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF6D45A32A9 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF6D45B2BCD base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF6D5185FE5 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF6D5188E77 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF6D51888CA base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF6D5168196 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF6D29EAC08 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF6D29EAC9D base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF6D29DDA6F base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6D29F5281 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF6D2CEF896 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF6D29E03C6 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6D2C64762 base: 0x00007FF6D2220000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFB607E74B4 base: 0x00007FFB607D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFB60D226A1 base: 0x00007FFB60CD0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    B
    Ben24583423ise2
    Participant
    February 10, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x10df63700 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x000000010df63739 Adobe Photoshop 2023 + 95737657'
    1 address: 0x10b6527d0 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x000000010b6527d0 Adobe Photoshop 2023 + 52676560'
    2 address: 0x10b652a11 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x000000010b652a11 Adobe Photoshop 2023 + 52677137'
    3 address: 0x10b650c0b base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x000000010b650c0b Adobe Photoshop 2023 + 52669451'
    4 address: 0x10b650b6e base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x000000010b650b6e Adobe Photoshop 2023 + 52669294'
    5 address: 0x10b653909 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x000000010b653909 Adobe Photoshop 2023 + 52680969'
    6 address: 0x10b65394c base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x000000010b65394c Adobe Photoshop 2023 + 52681036'
    7 address: 0x108cdac82 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x0000000108cdac82 Adobe Photoshop 2023 + 9194626'
    8 address: 0x108ed6cb3 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x0000000108ed6cb3 Adobe Photoshop 2023 + 11275443'
    9 address: 0x108ec0548 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x0000000108ec0548 Adobe Photoshop 2023 + 11183432'
    10 address: 0x109f5dd90 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x0000000109f5dd90 Adobe Photoshop 2023 + 28605840'
    11 address: 0x109f5dabf base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x0000000109f5dabf Adobe Photoshop 2023 + 28605119'
    12 address: 0x108ee0984 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x0000000108ee0984 Adobe Photoshop 2023 + 11315588'
    13 address: 0x108ee0fbe base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x0000000108ee0fbe Adobe Photoshop 2023 + 11317182'
    14 address: 0x109e0e050 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '14 Adobe Photoshop 2023 0x0000000109e0e050 Adobe Photoshop 2023 + 27230288'
    15 address: 0x109e0d551 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '15 Adobe Photoshop 2023 0x0000000109e0d551 Adobe Photoshop 2023 + 27227473'
    16 address: 0x109e0d12a base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x0000000109e0d12a Adobe Photoshop 2023 + 27226410'
    17 address: 0x10999a84a base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x000000010999a84a Adobe Photoshop 2023 + 22562890'
    18 address: 0x1099978d9 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x00000001099978d9 Adobe Photoshop 2023 + 22550745'
    19 address: 0x109994024 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x0000000109994024 Adobe Photoshop 2023 + 22536228'
    20 address: 0x108ee0ed8 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x0000000108ee0ed8 Adobe Photoshop 2023 + 11316952'
    21 address: 0x109e0e050 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '21 Adobe Photoshop 2023 0x0000000109e0e050 Adobe Photoshop 2023 + 27230288'
    22 address: 0x109e0d551 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '22 Adobe Photoshop 2023 0x0000000109e0d551 Adobe Photoshop 2023 + 27227473'
    23 address: 0x109e0d12a base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '23 Adobe Photoshop 2023 0x0000000109e0d12a Adobe Photoshop 2023 + 27226410'
    24 address: 0x109e0cc7a base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '24 Adobe Photoshop 2023 0x0000000109e0cc7a Adobe Photoshop 2023 + 27225210'
    25 address: 0x10e52db7d base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '25 Adobe Photoshop 2023 0x000000010e52db7d Adobe Photoshop 2023 + 101809021'
    26 address: 0x10ad629b9 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '26 Adobe Photoshop 2023 0x000000010ad629b9 Adobe Photoshop 2023 + 43305401'
    27 address: 0x10ad97bc3 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '27 Adobe Photoshop 2023 0x000000010ad97bc3 Adobe Photoshop 2023 + 43523011'
    28 address: 0x10ad956b1 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '28 Adobe Photoshop 2023 0x000000010ad956b1 Adobe Photoshop 2023 + 43513521'
    29 address: 0x10ad9892d base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '29 Adobe Photoshop 2023 0x000000010ad9892d Adobe Photoshop 2023 + 43526445'
    30 address: 0x10b594549 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '30 Adobe Photoshop 2023 0x000000010b594549 Adobe Photoshop 2023 + 51897673'
    31 address: 0x10b59459c base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '31 Adobe Photoshop 2023 0x000000010b59459c Adobe Photoshop 2023 + 51897756'
    32 address: 0x10b59459c base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '32 Adobe Photoshop 2023 0x000000010b59459c Adobe Photoshop 2023 + 51897756'
    33 address: 0x10b59459c base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '33 Adobe Photoshop 2023 0x000000010b59459c Adobe Photoshop 2023 + 51897756'
    34 address: 0x10b59459c base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '34 Adobe Photoshop 2023 0x000000010b59459c Adobe Photoshop 2023 + 51897756'
    35 address: 0x10b59459c base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '35 Adobe Photoshop 2023 0x000000010b59459c Adobe Photoshop 2023 + 51897756'
    36 address: 0x10b59459c base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '36 Adobe Photoshop 2023 0x000000010b59459c Adobe Photoshop 2023 + 51897756'
    37 address: 0x10b59459c base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '37 Adobe Photoshop 2023 0x000000010b59459c Adobe Photoshop 2023 + 51897756'
    38 address: 0x10b59459c base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '38 Adobe Photoshop 2023 0x000000010b59459c Adobe Photoshop 2023 + 51897756'
    39 address: 0x10ac573e3 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '39 Adobe Photoshop 2023 0x000000010ac573e3 Adobe Photoshop 2023 + 42210275'
    40 address: 0x10b59459c base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '40 Adobe Photoshop 2023 0x000000010b59459c Adobe Photoshop 2023 + 51897756'
    41 address: 0x10a73f8c6 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '41 Adobe Photoshop 2023 0x000000010a73f8c6 Adobe Photoshop 2023 + 36870342'
    42 address: 0x10b62db48 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '42 Adobe Photoshop 2023 0x000000010b62db48 Adobe Photoshop 2023 + 52525896'
    43 address: 0x10b52406b base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '43 Adobe Photoshop 2023 0x000000010b52406b Adobe Photoshop 2023 + 51437675'
    44 address: 0x10b5252b8 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '44 Adobe Photoshop 2023 0x000000010b5252b8 Adobe Photoshop 2023 + 51442360'
    45 address: 0x7ff80c597f56 base: 0x7ff80c3e6000 module name: 'AppKit' symbol info: '45 AppKit 0x00007ff80c597f56 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 7150'
    46 address: 0x7ff80c59614e base: 0x7ff80c3e6000 module name: 'AppKit' symbol info: '46 AppKit 0x00007ff80c59614e -[NSWindow(NSEventRouting) sendEvent:] + 352'
    47 address: 0x117fd966d base: 0x117f59000 module name: 'AdobeOwl' symbol info: '47 AdobeOwl 0x0000000117fd966d AdobeOwl + 525933'
    48 address: 0x7ff80c594f78 base: 0x7ff80c3e6000 module name: 'AppKit' symbol info: '48 AppKit 0x00007ff80c594f78 -[NSApplication(NSEvent) sendEvent:] + 2996'
    49 address: 0x10b5360d6 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '49 Adobe Photoshop 2023 0x000000010b5360d6 Adobe Photoshop 2023 + 51511510'
    50 address: 0x10b536e66 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '50 Adobe Photoshop 2023 0x000000010b536e66 Adobe Photoshop 2023 + 51514982'
    51 address: 0x7ff80c84d18b base: 0x7ff80c3e6000 module name: 'AppKit' symbol info: '51 AppKit 0x00007ff80c84d18b -[NSApplication _handleEvent:] + 65'
    52 address: 0x7ff80c415d3e base: 0x7ff80c3e6000 module name: 'AppKit' symbol info: '52 AppKit 0x00007ff80c415d3e -[NSApplication run] + 623'
    53 address: 0x10b5379a2 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '53 Adobe Photoshop 2023 0x000000010b5379a2 Adobe Photoshop 2023 + 51517858'
    54 address: 0x10b53a0e1 base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '54 Adobe Photoshop 2023 0x000000010b53a0e1 Adobe Photoshop 2023 + 51527905'
    55 address: 0x10b631f6c base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '55 Adobe Photoshop 2023 0x000000010b631f6c Adobe Photoshop 2023 + 52543340'
    56 address: 0x10e808b5a base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '56 Adobe Photoshop 2023 0x000000010e808b5a Adobe Photoshop 2023 + 104803162'
    57 address: 0x10841a91d base: 0x108416000 module name: 'Adobe Photoshop 2023' symbol info: '57 Adobe Photoshop 2023 0x000000010841a91d Adobe Photoshop 2023 + 18717'
    58 address: 0x118ec452e module name: '<unknown module>' symbol info: '58 dyld 0x0000000118ec452e start + 462'

     

     

    T
    Tom27675292lzxx
    Participant
    February 10, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF63B611432 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6395D437C base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF6395D38D9 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF638A335E4 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF638A334A9 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF638A332A9 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF638A42BCD base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF639615FE5 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF639618E77 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF6396188CA base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF6395F8196 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF636E7AC08 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF636E7AC9D base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF636E6DA6F base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF636E85281 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF63717F896 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF636E703C6 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF6370F4762 base: 0x00007FF6366B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFE231B7614 base: 0x00007FFE231A0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFE239C26A1 base: 0x00007FFE23970000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    C
    Adobe Employee
    chhavi.jain
    Adobe Employee
    February 28, 2023

    Hi, Thank you for sharing this.

    Would you please share the system info (from Help > System Info), as well as the steps you followed in the application that led to this error? These details will be incredibly helpful in our investigations. Thanks!

    C
    christianc60249920
    Participant
    March 6, 2023
    Hi,

    Thank you for your help. Any further info you can provide would be
    appreciated.

    What led to the error was running an Action that was meant to mask the
    subject in a folder full of photos and then save the images, but the
    program balked at opening the images in the first place. I have run the
    same process on other machines, but this one does not seem to allow it.

    Here is the system info for the computer:

    OS Name Microsoft Windows 10 Pro
    Version 10.0.19044 Build 19044
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name ARTHWK228078
    System Manufacturer Dell Inc.
    System Model Precision Tower 7910
    System Type x64-based PC
    System SKU 0619
    Processor Intel(R) Xeon(R) CPU E5-2620 v3 @ 2.40GHz, 2401 Mhz, 6 Core(s),
    12 Logical Processor(s)
    Processor Intel(R) Xeon(R) CPU E5-2620 v3 @ 2.40GHz, 2401 Mhz, 6 Core(s),
    12 Logical Processor(s)
    BIOS Version/Date Dell Inc. A34, 10/19/2020
    SMBIOS Version 2.8
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 02TPVG
    BaseBoard Version A02
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "10.0.19041.2251"
    User Name AD\ccloke
    Time Zone Eastern Standard Time
    Installed Physical Memory (RAM) 256 GB
    Total Physical Memory 256 GB
    Available Physical Memory 248 GB
    Total Virtual Memory 257 GB
    Available Virtual Memory 248 GB
    Page File Space 832 MB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualization-based security Not enabled
    Device Encryption Support Reasons for failed automatic device encryption:
    TPM is not usable, PCR7 binding is not supported, Hardware Security Test
    Interface failed and device is not Modern Standby, Un-allowed DMA capable
    bus/device(s) detected, Disabled by policy, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes

    Thanks again,
    Chris Cloke
    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices