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Pete.Green
Community Manager
Pete.GreenCommunity Manager
Community Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247378 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    J
    João Bertoldi
    Participant
    February 10, 2023

    My Photoshop crashed and now im traying to open the psd file that i worked 4 hours in but i keep getting a error message

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not open “Paginaformação.psd” because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF6F0421432 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF6EE3E437C base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF6EE3E38D9 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF6EE3E57F5 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF6ECD7455E base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF6EE3E5889 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF6EE3E4600 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF6ED3CDA3D base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF6ED3D05DC base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF6EDA128BB base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF6ED059F17 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF6ED059D13 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF6ED059784 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF6EC4299C1 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF6EC0F6BAE base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    15 address: 0x00007FF6EBCAB9BE base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF6EC718F3E base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    17 address: 0x00007FF6EE4A10A0 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    18 address: 0x00007FF6EE406BCA base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    19 address: 0x00007FF6EE40271C base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    20 address: 0x00007FF6EE44D838 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    21 address: 0x00007FF6EE44CFF5 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    22 address: 0x00007FF6EE4288CA base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    23 address: 0x00007FF6EE408196 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    24 address: 0x00007FF6EBC8AC08 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    25 address: 0x00007FF6EBC8AC9D base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    26 address: 0x00007FF6EBC7E356 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    27 address: 0x00007FF6EBC95281 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    28 address: 0x00007FF6EBF8F896 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    29 address: 0x00007FF6EBC803C6 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    30 address: 0x00007FF6EBF04762 base: 0x00007FF6EB4C0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    31 address: 0x00007FFF0E7726BD base: 0x00007FFF0E760000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    32 address: 0x00007FFF107CDFB8 base: 0x00007FFF10770000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    M
    Adobe Employee
    mohitg64731664
    Adobe Employee
    March 7, 2023

    Hi,

    Could you please check how much free space is left on the internal drive after working on a PSD file for 4 hours in a row? Try and move the unwanted files to external drive and have at least 20GB free space or more on the internal drive depending on the size of file you are working on.

     

    Thanks,

    Mohit

    M
    MeadLOAF
    Participant
    February 9, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF621291432 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF61F25437C base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF61F2538D9 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF61E6B35E4 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF61E6B34A9 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF61E6B32A9 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF61E6C2BCD base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF61F295FE5 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF61F298E77 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF61F2988CA base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF61F278196 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF61CAFAC08 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF61CAFAC9D base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF61CAEDA6F base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF61CB05281 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF61CDFF896 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF61CAF03C6 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF61CD74762 base: 0x00007FF61C330000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFE70E27614 base: 0x00007FFE70E10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFE70F626A1 base: 0x00007FFE70F10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    C
    Craig Curtis
    Participating Frequently
    February 8, 2023

    trying to merge layers

    __

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the command because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x10de52700 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '0   Adobe Photoshop 2023                0x000000010de52739 Adobe Photoshop 2023 + 95737657'
    1 address: 0x10b5417d0 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '1   Adobe Photoshop 2023                0x000000010b5417d0 Adobe Photoshop 2023 + 52676560'
    2 address: 0x10b541a11 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '2   Adobe Photoshop 2023                0x000000010b541a11 Adobe Photoshop 2023 + 52677137'
    3 address: 0x10b53fc0b base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '3   Adobe Photoshop 2023                0x000000010b53fc0b Adobe Photoshop 2023 + 52669451'
    4 address: 0x10b53fb6e base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '4   Adobe Photoshop 2023                0x000000010b53fb6e Adobe Photoshop 2023 + 52669294'
    5 address: 0x10b542909 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '5   Adobe Photoshop 2023                0x000000010b542909 Adobe Photoshop 2023 + 52680969'
    6 address: 0x10b54294c base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '6   Adobe Photoshop 2023                0x000000010b54294c Adobe Photoshop 2023 + 52681036'
    7 address: 0x108bc9c82 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '7   Adobe Photoshop 2023                0x0000000108bc9c82 Adobe Photoshop 2023 + 9194626'
    8 address: 0x108dc95c6 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '8   Adobe Photoshop 2023                0x0000000108dc95c6 Adobe Photoshop 2023 + 11290054'
    9 address: 0x108daf7c7 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '9   Adobe Photoshop 2023                0x0000000108daf7c7 Adobe Photoshop 2023 + 11184071'
    10 address: 0x1090e4519 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '10  Adobe Photoshop 2023                0x00000001090e4519 Adobe Photoshop 2023 + 14546201'
    11 address: 0x1090e4c98 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '11  Adobe Photoshop 2023                0x00000001090e4c98 Adobe Photoshop 2023 + 14548120'
    12 address: 0x10a4c1da0 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '12  Adobe Photoshop 2023                0x000000010a4c1da0 Adobe Photoshop 2023 + 35376544'
    13 address: 0x10b483c48 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '13  Adobe Photoshop 2023                0x000000010b483c48 Adobe Photoshop 2023 + 51899464'
    14 address: 0x10b482f39 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '14  Adobe Photoshop 2023                0x000000010b482f39 Adobe Photoshop 2023 + 51896121'
    15 address: 0x10906a522 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '15  Adobe Photoshop 2023                0x000000010906a522 Adobe Photoshop 2023 + 14046498'
    16 address: 0x10b482f9f base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '16  Adobe Photoshop 2023                0x000000010b482f9f Adobe Photoshop 2023 + 51896223'
    17 address: 0x10b482f9f base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '17  Adobe Photoshop 2023                0x000000010b482f9f Adobe Photoshop 2023 + 51896223'
    18 address: 0x10b482f9f base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '18  Adobe Photoshop 2023                0x000000010b482f9f Adobe Photoshop 2023 + 51896223'
    19 address: 0x10b482f9f base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '19  Adobe Photoshop 2023                0x000000010b482f9f Adobe Photoshop 2023 + 51896223'
    20 address: 0x10b482f9f base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '20  Adobe Photoshop 2023                0x000000010b482f9f Adobe Photoshop 2023 + 51896223'
    21 address: 0x109edac25 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '21  Adobe Photoshop 2023                0x0000000109edac25 Adobe Photoshop 2023 + 29187109'
    22 address: 0x10b482f9f base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '22  Adobe Photoshop 2023                0x000000010b482f9f Adobe Photoshop 2023 + 51896223'
    23 address: 0x10b482f9f base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '23  Adobe Photoshop 2023                0x000000010b482f9f Adobe Photoshop 2023 + 51896223'
    24 address: 0x10b482f9f base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '24  Adobe Photoshop 2023                0x000000010b482f9f Adobe Photoshop 2023 + 51896223'
    25 address: 0x10ab44d16 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '25  Adobe Photoshop 2023                0x000000010ab44d16 Adobe Photoshop 2023 + 42204438'
    26 address: 0x10b482f9f base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '26  Adobe Photoshop 2023                0x000000010b482f9f Adobe Photoshop 2023 + 51896223'
    27 address: 0x10b23844d base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '27  Adobe Photoshop 2023                0x000000010b23844d Adobe Photoshop 2023 + 49493069'
    28 address: 0x10b48102d base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '28  Adobe Photoshop 2023                0x000000010b48102d Adobe Photoshop 2023 + 51888173'
    29 address: 0x10b4704ea base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '29  Adobe Photoshop 2023                0x000000010b4704ea Adobe Photoshop 2023 + 51819754'
    30 address: 0x10b539624 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '30  Adobe Photoshop 2023                0x000000010b539624 Adobe Photoshop 2023 + 52643364'
    31 address: 0x10b2392cf base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '31  Adobe Photoshop 2023                0x000000010b2392cf Adobe Photoshop 2023 + 49496783'
    32 address: 0x10b1399ed base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '32  Adobe Photoshop 2023                0x000000010b1399ed Adobe Photoshop 2023 + 48450029'
    33 address: 0x10b138186 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '33  Adobe Photoshop 2023                0x000000010b138186 Adobe Photoshop 2023 + 48443782'
    34 address: 0x10e3ff318 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '34  Adobe Photoshop 2023                0x000000010e3ff318 Adobe Photoshop 2023 + 101688088'
    35 address: 0x10b48102d base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '35  Adobe Photoshop 2023                0x000000010b48102d Adobe Photoshop 2023 + 51888173'
    36 address: 0x10b4704ea base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '36  Adobe Photoshop 2023                0x000000010b4704ea Adobe Photoshop 2023 + 51819754'
    37 address: 0x10b539624 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '37  Adobe Photoshop 2023                0x000000010b539624 Adobe Photoshop 2023 + 52643364'
    38 address: 0x10b5205de base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '38  Adobe Photoshop 2023                0x000000010b5205de Adobe Photoshop 2023 + 52540894'
    39 address: 0x10b52071a base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '39  Adobe Photoshop 2023                0x000000010b52071a Adobe Photoshop 2023 + 52541210'
    40 address: 0x10b425ee7 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '40  Adobe Photoshop 2023                0x000000010b425ee7 Adobe Photoshop 2023 + 51515111'
    41 address: 0x10b53c6fa base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '41  Adobe Photoshop 2023                0x000000010b53c6fa Adobe Photoshop 2023 + 52655866'
    42 address: 0x10b539624 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '42  Adobe Photoshop 2023                0x000000010b539624 Adobe Photoshop 2023 + 52643364'
    43 address: 0x10b5205de base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '43  Adobe Photoshop 2023                0x000000010b5205de Adobe Photoshop 2023 + 52540894'
    44 address: 0x10b52071a base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '44  Adobe Photoshop 2023                0x000000010b52071a Adobe Photoshop 2023 + 52541210'
    45 address: 0x10b55062f base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '45  Adobe Photoshop 2023                0x000000010b55062f Adobe Photoshop 2023 + 52737583'
    46 address: 0x1096c7cfc base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '46  Adobe Photoshop 2023                0x00000001096c7cfc Adobe Photoshop 2023 + 20720892'
    47 address: 0x1096d997b base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '47  Adobe Photoshop 2023                0x00000001096d997b Adobe Photoshop 2023 + 20793723'
    48 address: 0x1096db871 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '48  Adobe Photoshop 2023                0x00000001096db871 Adobe Photoshop 2023 + 20801649'
    49 address: 0x10b557e99 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '49  Adobe Photoshop 2023                0x000000010b557e99 Adobe Photoshop 2023 + 52768409'
    50 address: 0x10b557d51 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '50  Adobe Photoshop 2023                0x000000010b557d51 Adobe Photoshop 2023 + 52768081'
    51 address: 0x10b557d51 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '51  Adobe Photoshop 2023                0x000000010b557d51 Adobe Photoshop 2023 + 52768081'
    52 address: 0x10b557d51 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '52  Adobe Photoshop 2023                0x000000010b557d51 Adobe Photoshop 2023 + 52768081'
    53 address: 0x10b557d51 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '53  Adobe Photoshop 2023                0x000000010b557d51 Adobe Photoshop 2023 + 52768081'
    54 address: 0x10b557d51 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '54  Adobe Photoshop 2023                0x000000010b557d51 Adobe Photoshop 2023 + 52768081'
    55 address: 0x10b557d51 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '55  Adobe Photoshop 2023                0x000000010b557d51 Adobe Photoshop 2023 + 52768081'
    56 address: 0x10b557d51 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '56  Adobe Photoshop 2023                0x000000010b557d51 Adobe Photoshop 2023 + 52768081'
    57 address: 0x10b564e7f base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '57  Adobe Photoshop 2023                0x000000010b564e7f Adobe Photoshop 2023 + 52821631'
    58 address: 0x10e707388 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '58  Adobe Photoshop 2023                0x000000010e707388 Adobe Photoshop 2023 + 104866696'
    59 address: 0x10b51eccd base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '59  Adobe Photoshop 2023                0x000000010b51eccd Adobe Photoshop 2023 + 52534477'
    60 address: 0x10a62facb base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '60  Adobe Photoshop 2023                0x000000010a62facb Adobe Photoshop 2023 + 36874955'
    61 address: 0x10b51cb1b base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '61  Adobe Photoshop 2023                0x000000010b51cb1b Adobe Photoshop 2023 + 52525851'
    62 address: 0x10b412e36 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '62  Adobe Photoshop 2023                0x000000010b412e36 Adobe Photoshop 2023 + 51437110'
    63 address: 0x10b413b46 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '63  Adobe Photoshop 2023                0x000000010b413b46 Adobe Photoshop 2023 + 51440454'
    64 address: 0x7ff81ae0fbc1 base: 0x7ff81abd3000 module name: 'AppKit' symbol info: '64  AppKit                              0x00007ff81ae0fbc1 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4859'
    65 address: 0x7ff81ad83d7e base: 0x7ff81abd3000 module name: 'AppKit' symbol info: '65  AppKit                              0x00007ff81ad83d7e -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2582'
    66 address: 0x7ff81ad8314e base: 0x7ff81abd3000 module name: 'AppKit' symbol info: '66  AppKit                              0x00007ff81ad8314e -[NSWindow(NSEventRouting) sendEvent:] + 352'
    67 address: 0x116d0566d base: 0x116c85000 module name: 'AdobeOwl' symbol info: '67  AdobeOwl                            0x0000000116d0566d AdobeOwl + 525933'
    68 address: 0x7ff81ad81524 base: 0x7ff81abd3000 module name: 'AppKit' symbol info: '68  AppKit                              0x00007ff81ad81524 -[NSApplication(NSEvent) sendEvent:] + 352'
    69 address: 0x10b4250d6 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '69  Adobe Photoshop 2023                0x000000010b4250d6 Adobe Photoshop 2023 + 51511510'
    70 address: 0x10b425e66 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '70  Adobe Photoshop 2023                0x000000010b425e66 Adobe Photoshop 2023 + 51514982'
    71 address: 0x7ff81b03a18b base: 0x7ff81abd3000 module name: 'AppKit' symbol info: '71  AppKit                              0x00007ff81b03a18b -[NSApplication _handleEvent:] + 65'
    72 address: 0x7ff81ac02d3e base: 0x7ff81abd3000 module name: 'AppKit' symbol info: '72  AppKit                              0x00007ff81ac02d3e -[NSApplication run] + 623'
    73 address: 0x10b4269a2 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '73  Adobe Photoshop 2023                0x000000010b4269a2 Adobe Photoshop 2023 + 51517858'
    74 address: 0x10b4290e1 base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '74  Adobe Photoshop 2023                0x000000010b4290e1 Adobe Photoshop 2023 + 51527905'
    75 address: 0x10b520f6c base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '75  Adobe Photoshop 2023                0x000000010b520f6c Adobe Photoshop 2023 + 52543340'
    76 address: 0x10e6f7b5a base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '76  Adobe Photoshop 2023                0x000000010e6f7b5a Adobe Photoshop 2023 + 104803162'
    77 address: 0x10830991d base: 0x108305000 module name: 'Adobe Photoshop 2023' symbol info: '77  Adobe Photoshop 2023                0x000000010830991d Adobe Photoshop 2023 + 18717'
    78 address: 0x11ed0452e module name: '<unknown module>' symbol info: '78  dyld                                0x000000011ed0452e start + 462'
     
    L
    lfoot22
    Participant
    February 8, 2023

    Hi all,

    I am unable to open a simple JPG file. Recently got a new computer Dell Precision T7600

    Intel(R) Xeon(R) CPU E5-2670 0 @ 2.60GHz 2.60 GHz (2 processors)

    256 GB ram

    Asus geforce rtx 3060

    Windows 10 Pro - 22H2

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF6116A1432 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF60F66437C base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF60F6638D9 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF60EAC35E4 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF60EAC34A9 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF60EAC32A9 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF60EAD2BCD base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF60F6A5FE5 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF60F6A8E77 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF60F6A88CA base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF60F688196 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF60CF0AC08 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF60CF0AC9D base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF60CEFDA6F base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF60CF15281 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF60D20F896 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF60CF003C6 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF60D184762 base: 0x00007FF60C740000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFD996E7614 base: 0x00007FFD996D0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFD9AE426A1 base: 0x00007FFD9ADF0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    J
    JamesMork
    Participating Frequently
    March 13, 2023

    Hi, I'm wondering if you have a copy of the a JPEG file we could use to try and reproduce the problem. Are you opening the file via the File - Open menu or some other means?  Thanks!

    D
    default4ta1njwf676l
    Participant
    February 7, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF78A0A1432 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF78806437C base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF7880638D9 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF7874C35E4 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF7874C34A9 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF7874C32A9 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF7874D2BCD base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF7880A5FE5 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF7880A8E77 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF7880A88CA base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF788088196 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF78590AC08 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF78590AC9D base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7858FDA6F base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF785915281 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF785C0F896 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7859003C6 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF785B84762 base: 0x00007FF785140000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFD465526BD base: 0x00007FFD46540000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFD470EDFB8 base: 0x00007FFD47090000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    K
    kiaraeliasphotography
    Participant
    February 7, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x10b212700 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x000000010b212739 Adobe Photoshop 2023 + 95737657'
    1 address: 0x1089017d0 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x00000001089017d0 Adobe Photoshop 2023 + 52676560'
    2 address: 0x108901a11 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x0000000108901a11 Adobe Photoshop 2023 + 52677137'
    3 address: 0x10bb69f93 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x000000010bb69f93 Adobe Photoshop 2023 + 105533331'
    4 address: 0x10bb69f69 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x000000010bb69f69 Adobe Photoshop 2023 + 105533289'
    5 address: 0x10bb69f59 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x000000010bb69f59 Adobe Photoshop 2023 + 105533273'
    6 address: 0x10bb69f49 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x000000010bb69f49 Adobe Photoshop 2023 + 105533257'
    7 address: 0x10bb69f0d base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x000000010bb69f0d Adobe Photoshop 2023 + 105533197'
    8 address: 0x1088fe27b base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x00000001088fe27b Adobe Photoshop 2023 + 52662907'
    9 address: 0x1088fbf45 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x00000001088fbf45 Adobe Photoshop 2023 + 52653893'
    10 address: 0x1088f9624 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x00000001088f9624 Adobe Photoshop 2023 + 52643364'
    11 address: 0x1088e05de base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x00000001088e05de Adobe Photoshop 2023 + 52540894'
    12 address: 0x1088e071a base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x00000001088e071a Adobe Photoshop 2023 + 52541210'
    13 address: 0x1087e5ee7 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x00000001087e5ee7 Adobe Photoshop 2023 + 51515111'
    14 address: 0x7ff81bdc318b base: 0x7ff81b95c000 module name: 'AppKit' symbol info: '14 AppKit 0x00007ff81bdc318b -[NSApplication _handleEvent:] + 65'
    15 address: 0x7ff81b98bd3e base: 0x7ff81b95c000 module name: 'AppKit' symbol info: '15 AppKit 0x00007ff81b98bd3e -[NSApplication run] + 623'
    16 address: 0x1087e69a2 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x00000001087e69a2 Adobe Photoshop 2023 + 51517858'
    17 address: 0x1087e90e1 base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x00000001087e90e1 Adobe Photoshop 2023 + 51527905'
    18 address: 0x1088e0f6c base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x00000001088e0f6c Adobe Photoshop 2023 + 52543340'
    19 address: 0x10bab7b5a base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x000000010bab7b5a Adobe Photoshop 2023 + 104803162'
    20 address: 0x1056c991d base: 0x1056c5000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x00000001056c991d Adobe Photoshop 2023 + 18717'
    21 address: 0x11392f52e module name: '<unknown module>' symbol info: '21 dyld 0x000000011392f52e start + 462'

     

    J
    Juliann282141585u0f
    Participant
    February 7, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF7C5C51432 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7C3C1437C base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF7C3C138D9 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF7C30735E4 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF7C30734A9 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF7C30732A9 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF7C3082BCD base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF7C3C55FE5 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF7C3C58E77 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF7C3C588CA base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF7C3C38196 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF7C14BAC08 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7C14BAC9D base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7C14ADA6F base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7C14C5281 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7C17BF896 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7C14B03C6 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7C1734762 base: 0x00007FF7C0CF0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFAB0C47614 base: 0x00007FFAB0C30000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFAB26E26A1 base: 0x00007FFAB2690000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    J
    julianray
    Participant
    February 7, 2023

    Am getting this error when I try and run an acction that used to work just fine.... that is until the latest update.

    Any and all help will be greatly apreciated.

    Thanks,

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete the command because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x107d1c648 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '0   Adobe Photoshop 2023                0x0000000107d1c678 Adobe Photoshop 2023 + 87246456'
    1 address: 0x105754918 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '1   Adobe Photoshop 2023                0x0000000105754918 Adobe Photoshop 2023 + 47630616'
    2 address: 0x105754b58 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '2   Adobe Photoshop 2023                0x0000000105754b58 Adobe Photoshop 2023 + 47631192'
    3 address: 0x10575301c base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '3   Adobe Photoshop 2023                0x000000010575301c Adobe Photoshop 2023 + 47624220'
    4 address: 0x105752f84 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '4   Adobe Photoshop 2023                0x0000000105752f84 Adobe Photoshop 2023 + 47624068'
    5 address: 0x105755a8c base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '5   Adobe Photoshop 2023                0x0000000105755a8c Adobe Photoshop 2023 + 47635084'
    6 address: 0x105755ad4 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '6   Adobe Photoshop 2023                0x0000000105755ad4 Adobe Photoshop 2023 + 47635156'
    7 address: 0x104b12f14 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '7   Adobe Photoshop 2023                0x0000000104b12f14 Adobe Photoshop 2023 + 34778900'
    8 address: 0x104e5cc1c base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '8   Adobe Photoshop 2023                0x0000000104e5cc1c Adobe Photoshop 2023 + 38226972'
    9 address: 0x1056a1a24 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '9   Adobe Photoshop 2023                0x00000001056a1a24 Adobe Photoshop 2023 + 46897700'
    10 address: 0x105482790 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '10  Adobe Photoshop 2023                0x0000000105482790 Adobe Photoshop 2023 + 44672912'
    11 address: 0x10569f9c4 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '11  Adobe Photoshop 2023                0x000000010569f9c4 Adobe Photoshop 2023 + 46889412'
    12 address: 0x10568fa48 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '12  Adobe Photoshop 2023                0x000000010568fa48 Adobe Photoshop 2023 + 46824008'
    13 address: 0x10574d4b8 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '13  Adobe Photoshop 2023                0x000000010574d4b8 Adobe Photoshop 2023 + 47600824'
    14 address: 0x105483664 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '14  Adobe Photoshop 2023                0x0000000105483664 Adobe Photoshop 2023 + 44676708'
    15 address: 0x10539574c base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '15  Adobe Photoshop 2023                0x000000010539574c Adobe Photoshop 2023 + 43702092'
    16 address: 0x105393de0 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '16  Adobe Photoshop 2023                0x0000000105393de0 Adobe Photoshop 2023 + 43695584'
    17 address: 0x108268830 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '17  Adobe Photoshop 2023                0x0000000108268830 Adobe Photoshop 2023 + 92801072'
    18 address: 0x10569f9c4 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '18  Adobe Photoshop 2023                0x000000010569f9c4 Adobe Photoshop 2023 + 46889412'
    19 address: 0x10568fa48 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '19  Adobe Photoshop 2023                0x000000010568fa48 Adobe Photoshop 2023 + 46824008'
    20 address: 0x10574d4b8 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '20  Adobe Photoshop 2023                0x000000010574d4b8 Adobe Photoshop 2023 + 47600824'
    21 address: 0x105736280 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '21  Adobe Photoshop 2023                0x0000000105736280 Adobe Photoshop 2023 + 47506048'
    22 address: 0x1057363d8 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '22  Adobe Photoshop 2023                0x00000001057363d8 Adobe Photoshop 2023 + 47506392'
    23 address: 0x10563fed4 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '23  Adobe Photoshop 2023                0x000000010563fed4 Adobe Photoshop 2023 + 46497492'
    24 address: 0x1935e4098 base: 0x19322c000 module name: 'AppKit' symbol info: '24  AppKit                              0x00000001935e4098 -[NSApplication _handleEvent:] + 60'
    25 address: 0x193258e1c base: 0x19322c000 module name: 'AppKit' symbol info: '25  AppKit                              0x0000000193258e1c -[NSApplication run] + 500'
    26 address: 0x105640968 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '26  Adobe Photoshop 2023                0x0000000105640968 Adobe Photoshop 2023 + 46500200'
    27 address: 0x105642fe0 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '27  Adobe Photoshop 2023                0x0000000105642fe0 Adobe Photoshop 2023 + 46510048'
    28 address: 0x105736c70 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '28  Adobe Photoshop 2023                0x0000000105736c70 Adobe Photoshop 2023 + 47508592'
    29 address: 0x1084c71f0 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '29  Adobe Photoshop 2023                0x00000001084c71f0 Adobe Photoshop 2023 + 95285744'
    30 address: 0x1029eacf4 base: 0x1029e8000 module name: 'Adobe Photoshop 2023' symbol info: '30  Adobe Photoshop 2023                0x00000001029eacf4 Adobe Photoshop 2023 + 11508'
    31 address: 0x18fbd7e50 base: 0x18fbd2000 module name: 'dyld' symbol info: '31  dyld                                0x000000018fbd7e50 start + 2544'
     
    H
    heatherleigh313
    Participant
    February 4, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x00007FF7DE611432 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7DC5D437C base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    2 address: 0x00007FF7DC5D38D9 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    3 address: 0x00007FF7DBA335E4 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    4 address: 0x00007FF7DBA334A9 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    5 address: 0x00007FF7DBA332A9 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    6 address: 0x00007FF7DBA42BCD base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    7 address: 0x00007FF7DC615FE5 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    8 address: 0x00007FF7DC618E77 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    9 address: 0x00007FF7DC6188CA base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    10 address: 0x00007FF7DC5F8196 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    11 address: 0x00007FF7D9E7AC08 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7D9E7AC9D base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7D9E6E356 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7D9E85281 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7DA17F896 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    16 address: 0x00007FF7D9E703C6 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF7DA0F4762 base: 0x00007FF7D96B0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    18 address: 0x00007FFC7BF27614 base: 0x00007FFC7BF10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    19 address: 0x00007FFC7CBE26A1 base: 0x00007FFC7CB90000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    L
    Lacey28180888hdkv
    Participant
    January 31, 2023

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a
    0 address: 0x10efa9700 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '0 Adobe Photoshop 2023 0x000000010efa9739 Adobe Photoshop 2023 + 95737657'
    1 address: 0x10c6987d0 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '1 Adobe Photoshop 2023 0x000000010c6987d0 Adobe Photoshop 2023 + 52676560'
    2 address: 0x10c698a11 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '2 Adobe Photoshop 2023 0x000000010c698a11 Adobe Photoshop 2023 + 52677137'
    3 address: 0x10f900f93 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '3 Adobe Photoshop 2023 0x000000010f900f93 Adobe Photoshop 2023 + 105533331'
    4 address: 0x10f900f69 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '4 Adobe Photoshop 2023 0x000000010f900f69 Adobe Photoshop 2023 + 105533289'
    5 address: 0x10f900f59 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '5 Adobe Photoshop 2023 0x000000010f900f59 Adobe Photoshop 2023 + 105533273'
    6 address: 0x10f900f49 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '6 Adobe Photoshop 2023 0x000000010f900f49 Adobe Photoshop 2023 + 105533257'
    7 address: 0x10f900f0d base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '7 Adobe Photoshop 2023 0x000000010f900f0d Adobe Photoshop 2023 + 105533197'
    8 address: 0x10c69527b base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '8 Adobe Photoshop 2023 0x000000010c69527b Adobe Photoshop 2023 + 52662907'
    9 address: 0x10c692f45 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '9 Adobe Photoshop 2023 0x000000010c692f45 Adobe Photoshop 2023 + 52653893'
    10 address: 0x10c690624 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '10 Adobe Photoshop 2023 0x000000010c690624 Adobe Photoshop 2023 + 52643364'
    11 address: 0x10c6775de base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '11 Adobe Photoshop 2023 0x000000010c6775de Adobe Photoshop 2023 + 52540894'
    12 address: 0x10c67771a base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '12 Adobe Photoshop 2023 0x000000010c67771a Adobe Photoshop 2023 + 52541210'
    13 address: 0x10c57cee7 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '13 Adobe Photoshop 2023 0x000000010c57cee7 Adobe Photoshop 2023 + 51515111'
    14 address: 0x7fff231a7be1 base: 0x7fff22d08000 module name: 'AppKit' symbol info: '14 AppKit 0x00007fff231a7be1 -[NSApplication _handleEvent:] + 65'
    15 address: 0x7fff22d37c8e base: 0x7fff22d08000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff22d37c8e -[NSApplication run] + 623'
    16 address: 0x10c57d9a2 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '16 Adobe Photoshop 2023 0x000000010c57d9a2 Adobe Photoshop 2023 + 51517858'
    17 address: 0x10c5800e1 base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '17 Adobe Photoshop 2023 0x000000010c5800e1 Adobe Photoshop 2023 + 51527905'
    18 address: 0x10c677f6c base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '18 Adobe Photoshop 2023 0x000000010c677f6c Adobe Photoshop 2023 + 52543340'
    19 address: 0x10f84eb5a base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '19 Adobe Photoshop 2023 0x000000010f84eb5a Adobe Photoshop 2023 + 104803162'
    20 address: 0x10946091d base: 0x10945c000 module name: 'Adobe Photoshop 2023' symbol info: '20 Adobe Photoshop 2023 0x000000010946091d Adobe Photoshop 2023 + 18717'
    21 address: 0x7fff20463f3d base: 0x7fff2044e000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff20463f3d start + 1'

     

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