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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247997 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    chouette-e
    chouette-e
    Participant
    July 23, 2021

    Hi. I have a problem opening files in Camera RAW - both in Photoshop and in Bridge. I tried to reinstall all Adobe products, it didn't help. I changed the preferences of Camepa RAW, Photoshop, I experimented in every possible way with the settings of the video card (I have NVIDIA GeForce GTX 1660) and graphics processor - nothing helps.

    I hope you can help me solve this problem.

    Thank you!

     

    Photoshop Error information
    Code: -1
    Text: произошел программный сбой
    Message: Команда "Фильтр Camera Raw" не может быть выполнена: произошел программный сбой.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF60FF293FB base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF60E623A64 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF60E622FC9 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF60E624F4A base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF60E623D73 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF60D3D69CA base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    6 address: 0x00007FF60D96A335 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF60D99712F base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF60D77077F base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF60D770108 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF60E68D762 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF60E68D005 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF60E667C46 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF60E642459 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF60C2EBD36 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF60C2EBDC3 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF60C2E05A8 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    17 address: 0x00007FF60C2F597C base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF60C56A56E base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FF60C2E233B base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    20 address: 0x00007FF60C52DAB2 base: 0x00007FF60BE80000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    21 address: 0x00007FFE2C7D7034 base: 0x00007FFE2C7C0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    22 address: 0x00007FFE2D982651 base: 0x00007FFE2D930000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    J
    Jukoskir2k
    Participant
    July 23, 2021

    Photoshop Error information
    Code: -1
    Text: devido a um erro de programa
    Message: Não foi possível abrir “2021_22.psd” devido a um erro de programa.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF64D0A93FB base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF64B7A3A64 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF64B7A2FC9 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF64B7A4F4A base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF64A33BF7E base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    5 address: 0x00007FF64B7A4FA9 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF64B7A3CC0 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF64A9263E2 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF64A928BAC base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF64AEC89EB base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF64A5F2F27 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    11 address: 0x00007FF64A5F2D24 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    12 address: 0x00007FF64A5F27F8 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: xmlFreeRMutex:-1 in n.a.
    13 address: 0x00007FF649B23799 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    14 address: 0x00007FF64975D49C base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    15 address: 0x00007FF64948AF09 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF649DCDA43 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
    17 address: 0x00007FF64B8544C3 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF64B7C14CB base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    19 address: 0x00007FF64B7BD377 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    20 address: 0x00007FF64B80D762 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    21 address: 0x00007FF64B80D005 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    22 address: 0x00007FF64B7E7C46 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    23 address: 0x00007FF64B7C2459 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    24 address: 0x00007FF64946BD36 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    25 address: 0x00007FF64946BDC3 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    26 address: 0x00007FF6494605A8 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    27 address: 0x00007FF64947597C base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    28 address: 0x00007FF6496EA56E base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    29 address: 0x00007FF64946233B base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    30 address: 0x00007FF6496ADAB2 base: 0x00007FF649000000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    31 address: 0x00007FFD8ACA7034 base: 0x00007FFD8AC90000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    32 address: 0x00007FFD8BC02651 base: 0x00007FFD8BBB0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

    C
    CreaSean
    Participating Frequently
    July 22, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x10701f5dd base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010701f619 Adobe Photoshop 2021 + 86574617'
    1 address: 0x104e89bd4 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000104e89bd4 Adobe Photoshop 2021 + 51358676'
    2 address: 0x104e89e21 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000104e89e21 Adobe Photoshop 2021 + 51359265'
    3 address: 0x1049ca643 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x00000001049ca643 Adobe Photoshop 2021 + 46380611'
    4 address: 0x1049ca619 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x00000001049ca619 Adobe Photoshop 2021 + 46380569'
    5 address: 0x1049ca609 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x00000001049ca609 Adobe Photoshop 2021 + 46380553'
    6 address: 0x1049ca5f9 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x00000001049ca5f9 Adobe Photoshop 2021 + 46380537'
    7 address: 0x1049ca5bd base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x00000001049ca5bd Adobe Photoshop 2021 + 46380477'
    8 address: 0x104e86ccb base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000104e86ccb Adobe Photoshop 2021 + 51346635'
    9 address: 0x104e84c65 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000104e84c65 Adobe Photoshop 2021 + 51338341'
    10 address: 0x104e823e1 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000104e823e1 Adobe Photoshop 2021 + 51327969'
    11 address: 0x104e6d818 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000104e6d818 Adobe Photoshop 2021 + 51243032'
    12 address: 0x104e6d924 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000104e6d924 Adobe Photoshop 2021 + 51243300'
    13 address: 0x104d6e54d base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000104d6e54d Adobe Photoshop 2021 + 50197837'
    14 address: 0x15e32a065 base: 0x15e28c000 module name: 'Spaces' symbol info: '14 Spaces 0x000000015e32a065 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    15 address: 0x7fff415ae5c0 base: 0x7fff4159b000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff415ae5c0 -[NSApplication run] + 755'
    16 address: 0x104d6f022 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000104d6f022 Adobe Photoshop 2021 + 50200610'
    17 address: 0x104d71580 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000104d71580 Adobe Photoshop 2021 + 50210176'
    18 address: 0x104e6e0ec base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000104e6e0ec Adobe Photoshop 2021 + 51245292'
    19 address: 0x10491a068 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010491a068 Adobe Photoshop 2021 + 45658216'
    20 address: 0x101d94809 base: 0x101d8f000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000101d94809 Adobe Photoshop 2021 + 22537'
    21 address: 0x7fff6ff533d5 base: 0x7fff6ff3d000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff6ff533d5 start + 1'

     

    C
    CreaSean
    Participating Frequently
    July 22, 2021

    Updated Mac Security Settings and Reinstalling PS seemed to fix my issue

    P
    peteroberth
    Participant
    July 22, 2021

    Having this issue when trying to use the text tool.  It doesn't happen with any other tools or when opening or saving files:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    wstewart61
    wstewart61
    Participant
    July 21, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF74B2A93FB base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7499A3A64 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF7499A2FC9 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF748F57804 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF748F57461 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF748F57661 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF748F57481 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF748F61E7D base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7499E58CE base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF7499E8171 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF7499E7C46 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF7499C2459 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF74766BD36 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF74766BDC3 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF74765FCA8 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF74767597C base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7478EA56E base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF74766233B base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7478ADAB2 base: 0x00007FF747200000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFDA1757034 base: 0x00007FFDA1740000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFDA1C62651 base: 0x00007FFDA1C10000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    Е
    Екатерина5CED
    Participant
    July 21, 2021

    Hi! 

     

    Photoshop Error information
    Code: -1
    Text: произошел программный сбой
    Message: Невозможно выполнить запроспроизошел программный сбой.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF777A293FB base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF776123A64 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF776122FC9 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF7756D7804 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF7756D7461 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF7756D7661 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF7756D7481 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF7756E1E7D base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7761658CE base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF776168171 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF776167C46 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF776142459 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF773DEBD36 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF773DEBDC3 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF773DDFCA8 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF773DF597C base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF77406A56E base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF773DE233B base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF77402DAB2 base: 0x00007FF773980000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFF1C077034 base: 0x00007FFF1C060000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFF1CFE2651 base: 0x00007FFF1CF90000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    D
    defaultbec3yboj3j0y
    Participant
    July 21, 2021
    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save as “0I1A1643.jpg” because of a program error.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x106fc2250 base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x0000000106fc2280 Adobe Photoshop 2021 + 77193856'
    1 address: 0x10515779c base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010515779c Adobe Photoshop 2021 + 45299612'
    2 address: 0x105157b08 base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x0000000105157b08 Adobe Photoshop 2021 + 45300488'
    3 address: 0x104627d0c base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x0000000104627d0c Adobe Photoshop 2021 + 33570060'
    4 address: 0x103ebb62c base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x0000000103ebb62c Adobe Photoshop 2021 + 25785900'
    5 address: 0x105150df0 base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x0000000105150df0 Adobe Photoshop 2021 + 45272560'
    6 address: 0x10513c518 base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010513c518 Adobe Photoshop 2021 + 45188376'
    7 address: 0x10513c640 base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010513c640 Adobe Photoshop 2021 + 45188672'
    8 address: 0x10504338c base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010504338c Adobe Photoshop 2021 + 44168076'
    9 address: 0x184c2fcc8 base: 0x1847a0000 module name: 'AppKit' symbol info: '9   AppKit                              0x0000000184c2fcc8 -[NSApplication _handleEvent:] + 76'
    10 address: 0x1847d1d40 base: 0x1847a0000 module name: 'AppKit' symbol info: '10  AppKit                              0x00000001847d1d40 -[NSApplication run] + 636'
    11 address: 0x105043df4 base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x0000000105043df4 Adobe Photoshop 2021 + 44170740'
    12 address: 0x1050462b8 base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x00000001050462b8 Adobe Photoshop 2021 + 44180152'
    13 address: 0x10513ce44 base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010513ce44 Adobe Photoshop 2021 + 45190724'
    14 address: 0x104c0b990 base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x0000000104c0b990 Adobe Photoshop 2021 + 39745936'
    15 address: 0x102627cd0 base: 0x102624000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x0000000102627cd0 Adobe Photoshop 2021 + 15568'
    16 address: 0x181f18420 base: 0x181f00000 module name: 'libdyld.dylib' symbol info: '16  libdyld.dylib                       0x0000000181f18420 start + 4'
     
    i get this when i try to save a jpg. =( 
    A
    Adrien5FB0
    Participant
    July 20, 2021

    Good morning,

     

    I have had an error message on Photoshop for some time now.
    I had to reinstall a previous version to be able to use the application.

    Thank you for your help.

     

    Here is the diagnosis of the plugin.

     

    Photoshop Error information
    Code: -1
    Text: en raison d'une erreur du programme
    Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
    Stack:
    Adobe Photoshop 22.4.3 20210708.r.317 bb896cc
    0 address: 0x00007FF7CDFC93FB base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
    1 address: 0x00007FF7CC6C3A64 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    2 address: 0x00007FF7CC6C2FC9 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    3 address: 0x00007FF7CBC77804 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    4 address: 0x00007FF7CBC77461 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    5 address: 0x00007FF7CBC77661 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    6 address: 0x00007FF7CBC77481 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    7 address: 0x00007FF7CBC81E7D base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    8 address: 0x00007FF7CC7058CE base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    9 address: 0x00007FF7CC708171 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    10 address: 0x00007FF7CC707C46 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    11 address: 0x00007FF7CC6E2459 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    12 address: 0x00007FF7CA38BD36 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    13 address: 0x00007FF7CA38BDC3 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    14 address: 0x00007FF7CA37FCA8 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    15 address: 0x00007FF7CA39597C base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    16 address: 0x00007FF7CA60A56E base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    17 address: 0x00007FF7CA38233B base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
    18 address: 0x00007FF7CA5CDAB2 base: 0x00007FF7C9F20000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
    19 address: 0x00007FFE04007034 base: 0x00007FFE03FF0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
    20 address: 0x00007FFE04362651 base: 0x00007FFE04310000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

     

    E
    Eliud Castillo
    Participant
    July 19, 2021

    hello and perform all the steps you indicate in the comment and do the plugins and I still appear the same, you can help me please.

    raulsebastian
    raulsebastian
    Participant
    July 16, 2021

    Nothing was copied to paste so here the error

     

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