Frustrated by Program Errors in Photoshop? We can help! First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files Next, if after following the steps above and you're still encountering Program Errors: Follow the instructions to install the Program Error Diagnostic Plugin Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard) Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

Pete.Green

Question

Program Error Diagnostic Plugin feedback

Forum|Forum|5 years ago
January 29, 2021
910 replies
247998 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

Follow the instructions to install the Program Error Diagnostic Plugin
Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

This topic has been closed for replies.

Show previous replies

rheebeverephotography

Participant

Nothing is coppied to the program error clipboard. I get the error messages when I try to open any file in PS, happened when I reinstalled the Perfectly Clear 3 plug in. None of the troubleshooting steps has worked and the Diagnostic plug in was my last stop and I can't get that to work either.

I don't get this error from the 2020 version.

Can I just uninstall this version of Photoshop and reinstall it?

rheebeverephotography

Participant

FIXED - did some digging to find out how best to revert to the version before, install, then update to the lastest version I was using in the first place, all through CC. It seems to have fixed the issue. Posting here in case it helps someone else. 😄 DO NOT UNINSTALL, but follow the steps in the link.

Install previous versions of your Creative Cloud apps

Rhee

Admirable_Companion5D67

Participating Frequently

Hi, what version would that be?

I also wonder what bug fixes the lattest versions have, just to keep an eye on those when going back to previous versions.

AlterEgoTrip

Participating Frequently

I am running into issues when trying the Neural filters. All of them.

Firstly, they would not download into the app. However, in a different user account, they managed to download. (per another user mentioning he was able to do so using a different computer.) So I copied them from that location into the user account that I want to use. The now show up. But fail to get any processing done.

Below is my error information via the diagnostics plugin.

The user account that I want to use, is the account I first initiated all of the CC apps. Hope you can help, and thank you very much!

Photoshop Error information
Code: -25800
Text: because the target layer is hidden
Message: Could not use the background eraser because the target layer is hidden.
Stack:
Adobe Photoshop 22.4.2 20210602.r.242 a4f6042
0	address: 0x1050a9228	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '0   Adobe Photoshop 2021                0x00000001050a9258 Adobe Photoshop 2021 + 77402712'
1	address: 0x10321ed2c	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '1   Adobe Photoshop 2021                0x000000010321ed2c Adobe Photoshop 2021 + 45378860'
2	address: 0x10321ef6c	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '2   Adobe Photoshop 2021                0x000000010321ef6c Adobe Photoshop 2021 + 45379436'
3	address: 0x10321d514	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '3   Adobe Photoshop 2021                0x000000010321d514 Adobe Photoshop 2021 + 45372692'
4	address: 0x100c8f95c	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '4   Adobe Photoshop 2021                0x0000000100c8f95c Adobe Photoshop 2021 + 5994844'
5	address: 0x100c8fe2c	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '5   Adobe Photoshop 2021                0x0000000100c8fe2c Adobe Photoshop 2021 + 5996076'
6	address: 0x1013fcff4	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '6   Adobe Photoshop 2021                0x00000001013fcff4 Adobe Photoshop 2021 + 13783028'
7	address: 0x1013fa964	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '7   Adobe Photoshop 2021                0x00000001013fa964 Adobe Photoshop 2021 + 13773156'
8	address: 0x1013fa868	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '8   Adobe Photoshop 2021                0x00000001013fa868 Adobe Photoshop 2021 + 13772904'
9	address: 0x100c8ac2c	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '9   Adobe Photoshop 2021                0x0000000100c8ac2c Adobe Photoshop 2021 + 5975084'
10	address: 0x100c8ab04	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '10  Adobe Photoshop 2021                0x0000000100c8ab04 Adobe Photoshop 2021 + 5974788'
11	address: 0x10255cf80	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '11  Adobe Photoshop 2021                0x000000010255cf80 Adobe Photoshop 2021 + 32001920'
12	address: 0x10323e4cc	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '12  Adobe Photoshop 2021                0x000000010323e4cc Adobe Photoshop 2021 + 45507788'
13	address: 0x10323e240	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '13  Adobe Photoshop 2021                0x000000010323e240 Adobe Photoshop 2021 + 45507136'
14	address: 0x10323e240	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '14  Adobe Photoshop 2021                0x000000010323e240 Adobe Photoshop 2021 + 45507136'
15	address: 0x10323e240	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '15  Adobe Photoshop 2021                0x000000010323e240 Adobe Photoshop 2021 + 45507136'
16	address: 0x10323e240	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '16  Adobe Photoshop 2021                0x000000010323e240 Adobe Photoshop 2021 + 45507136'
17	address: 0x10323e240	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '17  Adobe Photoshop 2021                0x000000010323e240 Adobe Photoshop 2021 + 45507136'
18	address: 0x10323e240	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '18  Adobe Photoshop 2021                0x000000010323e240 Adobe Photoshop 2021 + 45507136'
19	address: 0x10323e240	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '19  Adobe Photoshop 2021                0x000000010323e240 Adobe Photoshop 2021 + 45507136'
20	address: 0x10324b138	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '20  Adobe Photoshop 2021                0x000000010324b138 Adobe Photoshop 2021 + 45560120'
21	address: 0x102cd226c	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '21  Adobe Photoshop 2021                0x0000000102cd226c Adobe Photoshop 2021 + 39821932'
22	address: 0x102368228	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '22  Adobe Photoshop 2021                0x0000000102368228 Adobe Photoshop 2021 + 29950504'
23	address: 0x103201860	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '23  Adobe Photoshop 2021                0x0000000103201860 Adobe Photoshop 2021 + 45258848'
24	address: 0x102125dc8	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '24  Adobe Photoshop 2021                0x0000000102125dc8 Adobe Photoshop 2021 + 27581896'
25	address: 0x1031ff5f4	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '25  Adobe Photoshop 2021                0x00000001031ff5f4 Adobe Photoshop 2021 + 45250036'
26	address: 0x1030fac70	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '26  Adobe Photoshop 2021                0x00000001030fac70 Adobe Photoshop 2021 + 44182640'
27	address: 0x1030fb88c	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '27  Adobe Photoshop 2021                0x00000001030fb88c Adobe Photoshop 2021 + 44185740'
28	address: 0x1030fd154	base: 0x1006d8000	module name: 'Adobe Photoshop 2021'	symbol info: '28  Adobe Photoshop 2021                0x00000001030fd154 Adobe Photoshop 2021 + 44192084'
29	address: 0x18a658c4c	base: 0x18a40c000	module name: 'AppKit'	symbol info: '29  AppKit                              0x000000018a658c4c forwardMethod + 200'
30	address: 0x18a65f840	base: 0x18a40c000	module name: 'AppKit'	symbol info: '30  AppKit                              0x000000018a65f840 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4384'

Audie Crespo

Participant

Photoshop Error information
Code: -43
Text: because the file was not found
Message: Could not open “lifestyle3.psd” because the file was not found.
Stack:
Adobe Photoshop 22.4.2 20210602.r.242 a4f6042
0 address: 0x110a287ad base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000110a287e9 Adobe Photoshop 2021 + 86927337'
1 address: 0x10e861e64 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010e861e64 Adobe Photoshop 2021 + 51510884'
2 address: 0x10e8620b1 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010e8620b1 Adobe Photoshop 2021 + 51511473'
3 address: 0x10e860305 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010e860305 Adobe Photoshop 2021 + 51503877'
4 address: 0x10e862422 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010e862422 Adobe Photoshop 2021 + 51512354'
5 address: 0x10d7d98a8 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010d7d98a8 Adobe Photoshop 2021 + 34175144'
6 address: 0x10c8c6224 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010c8c6224 Adobe Photoshop 2021 + 18367012'
7 address: 0x10bf23d87 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010bf23d87 Adobe Photoshop 2021 + 8265095'
8 address: 0x10c56b8dd base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010c56b8dd Adobe Photoshop 2021 + 14850269'
9 address: 0x10c6c7d0d base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010c6c7d0d Adobe Photoshop 2021 + 16276749'
10 address: 0x10c18eade base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010c18eade Adobe Photoshop 2021 + 10799838'
11 address: 0x10dc0ddcb base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010dc0ddcb Adobe Photoshop 2021 + 38583755'
12 address: 0x10e784a8b base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010e784a8b Adobe Photoshop 2021 + 50604683'
13 address: 0x10c8cc694 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010c8cc694 Adobe Photoshop 2021 + 18392724'
14 address: 0x10c8cc89e base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010c8cc89e Adobe Photoshop 2021 + 18393246'
15 address: 0x10d7d7120 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010d7d7120 Adobe Photoshop 2021 + 34165024'
16 address: 0x10c8c934b base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010c8c934b Adobe Photoshop 2021 + 18379595'
17 address: 0x10c8c62df base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010c8c62df Adobe Photoshop 2021 + 18367199'
18 address: 0x10bf23d87 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010bf23d87 Adobe Photoshop 2021 + 8265095'
19 address: 0x10c56b8dd base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010c56b8dd Adobe Photoshop 2021 + 14850269'
20 address: 0x10c6c7d0d base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010c6c7d0d Adobe Photoshop 2021 + 16276749'
21 address: 0x10c18eade base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x000000010c18eade Adobe Photoshop 2021 + 10799838'
22 address: 0x10dc0ddcb base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x000000010dc0ddcb Adobe Photoshop 2021 + 38583755'
23 address: 0x10e784a8b base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x000000010e784a8b Adobe Photoshop 2021 + 50604683'
24 address: 0x10e8398ca base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '24 Adobe Photoshop 2021 0x000000010e8398ca Adobe Photoshop 2021 + 51345610'
25 address: 0x10e838bf6 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '25 Adobe Photoshop 2021 0x000000010e838bf6 Adobe Photoshop 2021 + 51342326'
26 address: 0x10e79a21a base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '26 Adobe Photoshop 2021 0x000000010e79a21a Adobe Photoshop 2021 + 50692634'
27 address: 0x10e789eeb base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '27 Adobe Photoshop 2021 0x000000010e789eeb Adobe Photoshop 2021 + 50626283'
28 address: 0x10e85a721 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '28 Adobe Photoshop 2021 0x000000010e85a721 Adobe Photoshop 2021 + 51480353'
29 address: 0x10e845058 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '29 Adobe Photoshop 2021 0x000000010e845058 Adobe Photoshop 2021 + 51392600'
30 address: 0x10e845164 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '30 Adobe Photoshop 2021 0x000000010e845164 Adobe Photoshop 2021 + 51392868'
31 address: 0x10e745e7d base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '31 Adobe Photoshop 2021 0x000000010e745e7d Adobe Photoshop 2021 + 50347645'
32 address: 0x14bc1b065 base: 0x14bb7d000 module name: 'Spaces' symbol info: '32 Spaces 0x000000014bc1b065 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
33 address: 0x10e85d537 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '33 Adobe Photoshop 2021 0x000000010e85d537 Adobe Photoshop 2021 + 51492151'
34 address: 0x10e85a721 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '34 Adobe Photoshop 2021 0x000000010e85a721 Adobe Photoshop 2021 + 51480353'
35 address: 0x10e845058 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '35 Adobe Photoshop 2021 0x000000010e845058 Adobe Photoshop 2021 + 51392600'
36 address: 0x10e845164 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '36 Adobe Photoshop 2021 0x000000010e845164 Adobe Photoshop 2021 + 51392868'
37 address: 0x10e8450af base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '37 Adobe Photoshop 2021 0x000000010e8450af Adobe Photoshop 2021 + 51392687'
38 address: 0x10e746bb1 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '38 Adobe Photoshop 2021 0x000000010e746bb1 Adobe Photoshop 2021 + 50351025'
39 address: 0x10e746a0d base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '39 Adobe Photoshop 2021 0x000000010e746a0d Adobe Photoshop 2021 + 50350605'
40 address: 0x7fff2140be4f base: 0x7fff2136a000 module name: 'Foundation' symbol info: '40 Foundation 0x00007fff2140be4f __NSFireTimer + 67'
41 address: 0x7fff206572b9 base: 0x7fff205bd000 module name: 'CoreFoundation' symbol info: '41 CoreFoundation 0x00007fff206572b9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20'
42 address: 0x7fff20656dad base: 0x7fff205bd000 module name: 'CoreFoundation' symbol info: '42 CoreFoundation 0x00007fff20656dad __CFRunLoopDoTimer + 927'
43 address: 0x7fff2065690a base: 0x7fff205bd000 module name: 'CoreFoundation' symbol info: '43 CoreFoundation 0x00007fff2065690a __CFRunLoopDoTimers + 307'
44 address: 0x7fff2063d494 base: 0x7fff205bd000 module name: 'CoreFoundation' symbol info: '44 CoreFoundation 0x00007fff2063d494 __CFRunLoopRun + 1925'
45 address: 0x7fff2063c64c base: 0x7fff205bd000 module name: 'CoreFoundation' symbol info: '45 CoreFoundation 0x00007fff2063c64c CFRunLoopRunSpecific + 563'
46 address: 0x7fff2887aab3 base: 0x7fff2884a000 module name: 'HIToolbox' symbol info: '46 HIToolbox 0x00007fff2887aab3 RunCurrentEventLoopInMode + 292'
47 address: 0x7fff2887a815 base: 0x7fff2884a000 module name: 'HIToolbox' symbol info: '47 HIToolbox 0x00007fff2887a815 ReceiveNextEventCommon + 587'
48 address: 0x7fff2887a5b3 base: 0x7fff2884a000 module name: 'HIToolbox' symbol info: '48 HIToolbox 0x00007fff2887a5b3 _BlockUntilNextEventMatchingListInModeWithFilter + 70'
49 address: 0x7fff22e3d6f2 base: 0x7fff22dff000 module name: 'AppKit' symbol info: '49 AppKit 0x00007fff22e3d6f2 _DPSNextEvent + 864'
50 address: 0x7fff22e3bec5 base: 0x7fff22dff000 module name: 'AppKit' symbol info: '50 AppKit 0x00007fff22e3bec5 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1364'
51 address: 0x10e7455b5 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '51 Adobe Photoshop 2021 0x000000010e7455b5 Adobe Photoshop 2021 + 50345397'
52 address: 0x7fff22e2e239 base: 0x7fff22dff000 module name: 'AppKit' symbol info: '52 AppKit 0x00007fff22e2e239 -[NSApplication run] + 586'
53 address: 0x10e746952 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '53 Adobe Photoshop 2021 0x000000010e746952 Adobe Photoshop 2021 + 50350418'
54 address: 0x10e748c0a base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '54 Adobe Photoshop 2021 0x000000010e748c0a Adobe Photoshop 2021 + 50359306'
55 address: 0x10e84592c base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '55 Adobe Photoshop 2021 0x000000010e84592c Adobe Photoshop 2021 + 51394860'
56 address: 0x10e2dcda8 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '56 Adobe Photoshop 2021 0x000000010e2dcda8 Adobe Photoshop 2021 + 45723048'
57 address: 0x10b747f09 base: 0x10b742000 module name: 'Adobe Photoshop 2021' symbol info: '57 Adobe Photoshop 2021 0x000000010b747f09 Adobe Photoshop 2021 + 24329'
58 address: 0x7fff20560f5d base: 0x7fff2054b000 module name: 'libdyld.dylib' symbol info: '58 libdyld.dylib 0x00007fff20560f5d start + 1'

Thomas Niederhagen

Participant

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit Use zsh as the default shell on your Mac.

Thomass-iMac:~ anjapfeiffer-niederhagen$ /Applications/Adobe\ Photoshop\ 2021/Adobe\ Photoshop\ 2021.app/Contents/MacOS/Adobe\ Photoshop\ 2021 ; exit;

2021-07-07 12:21:21.912 Adobe Photoshop 2021[2204:115532] Throttle bucket for current UUID is 95.000000

2021-07-07 12:21:21.927 Adobe Photoshop 2021[2204:115532] AdobeCrashReporterInitialize: executionTime = 0.022833 seconds

2021-07-07 12:21:21.948 AdobeCRDaemon[2207:115611] CR dialog Preference for force quit 1

Creating new log file at: /Users/anjapfeiffer-niederhagen/Library/Logs/CreativeCloud/ACPLocalLogs/Adobe Photoshop 2021/ACPL__2021-07-07_10-21-23.002423Z_00.log

2021-07-07 12:21:25.433 AdobeCRDaemon[2216:115933] CR dialog Preference for force quit 0

2021-07-07 12:21:27:434 : ERROR PlugPlugDispatchEvent: PlugPlugErrorCode_internalError (PlugPlugSetup must be called first)

<4773158400> <DynamicLink> <5> Attempting to launch dynamiclinkmanager

<4773158400> <DynamicLink> <5> /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/MacOS/DynamicLinkMediaServer/dynamiclinkmanager.app

<4773158400> <DynamicLink> <5> Increase wait time to 2

2021-07-07 12:28:29.725 AdobeCRDaemon[2216:115935] exitStatus: 9

rodminterbrown

Participant

6 months in and your Engineering team have not fixed this error. Call me crazy but instead of working on new features we could focus on this error first. This is a major issue.

I have wiped my mac, reinstalled my OS, reinstalled all the Creative Cloud apps, and the problem is still there.

One thing I did notice is that when I get the program error, I can save the PSD file to my desktop. So I would be interested to see if anyone else gets these errors on external drives or NAS only.

ADriHD

Participating Frequently

I completely reset my computer and reinstalled the OS and now it's working
for me. For this reinstall, I cleaned out my brushes palette too because it
seemed to be triggered when I using a brush that is now incompatible. But
we've all come to the same program error from a thousand different
triggers. I wish they'd troubleshoot to figure it out. Over the chat, the
customer service person tossed my prefs folder, which worked for a sec, but
didn't work after I restarted my computer.

Shaanz

Participating Frequently

Better to change to previous version.. only this method worked for me .. i guess covid has affected more to photoshop 🤪😂

Willian5D87

Participant

Photoshop Error information
Code: -1
Text: devido a um erro de programa
Message: Não foi possível completar o seu pedido devido a um erro de programa.
Stack:
Adobe Photoshop 22.4.2 20210602.r.242 a4f6042
0 address: 0x00007FF66B97409B base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF66A056664 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF66A055BC9 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF6695F7984 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF6695F75E1 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF6695F77E1 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF6695F7601 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF669601FFD base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF66A0984DE base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF66A09AD81 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF66A09A856 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF66A075069 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF667D0A406 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF667D0A493 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF667CFE378 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF667D1403C base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF667F880B4 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF667D00A0B base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF667F4C282 base: 0x00007FF6678A0000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FFC56337C24 base: 0x00007FFC56320000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFC565ED721 base: 0x00007FFC56580000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

nankinh82679483

Participant

I run the program error diagnostic plugin with the correct box checked, then reproduced the error and clicked okay, but nothing copies to my clipboard. Is there a diagnostic tool for the diagnostic tool?

Admirable_Companion5D67

Participating Frequently

Exactly 😅

G.Z.0D4C

Participant

Все сделала, но в буфер не копируется

G.Z.0D4C

Participant

Добрый день, при открытии или создании нового файла программа выдает ошибку: невозможно выполни ть запрос, произошел программный сбой. Все манипуляции, которые описаны в статье об этой ошибке не помогли

Admirable_Companion5D67

Participating Frequently

The issue seems to affect MacOS and Windows.

Notice that this does not happens with After Effects nor Illustrator. Only Photoshop (as far as I concern)

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