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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 248000 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    alexandr1950
    alexandr1950
    Participant
    April 17, 2021

    Photoshop Error information
    Code: -1
    Text: произошел программный сбой
    Message: Невозможно выполнить запроспроизошел программный сбой.
    Stack:
    Adobe Photoshop 22.3.1 20210406.r.122 990be2c
    0 address: 0x00007FF7F0CA1576 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF7EF41E530 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF7EF41DAA9 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF7EE9F3114 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF7EE9F2D71 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF7EE9F2F71 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF7EE9F2D91 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF7EE9FCC6D base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF7EF45FEFE base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF7EF462501 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF7EF461FE6 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF7EF43C999 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF7ED115856 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF7ED1158E3 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF7ED10A688 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF7ED11EBFC base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF7ED39DFAF base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF7ED10C41B base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF7ED362912 base: 0x00007FF7ECCC0000 module name: 'Photoshop.exe'
    19 address: 0x00007FFAE2A57034 base: 0x00007FFAE2A40000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFAE42E2651 base: 0x00007FFAE4290000 module name: 'ntdll.dll'

     

    S
    Sierra0D4D
    Participant
    April 16, 2021

    I cannot get anything to open in photoshop and I have to get my work done. 

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.1 20210406.r.122 990be2c
    0 address: 0x00007FF642301576 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    1 address: 0x00007FF640A7E530 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    2 address: 0x00007FF640A7DAA9 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    3 address: 0x00007FF640053114 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    4 address: 0x00007FF640052D71 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    5 address: 0x00007FF640052F71 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    6 address: 0x00007FF640052D91 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    7 address: 0x00007FF64005CC6D base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    8 address: 0x00007FF640ABFEFE base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    9 address: 0x00007FF640AC2501 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    10 address: 0x00007FF640AC1FE6 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    11 address: 0x00007FF640A9C999 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    12 address: 0x00007FF63E775856 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    13 address: 0x00007FF63E7758E3 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    14 address: 0x00007FF63E769D88 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    15 address: 0x00007FF63E77EBFC base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    16 address: 0x00007FF63E9FDFAF base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    17 address: 0x00007FF63E76C41B base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    18 address: 0x00007FF63E9C2912 base: 0x00007FF63E320000 module name: 'Photoshop.exe'
    19 address: 0x00007FF94E2F7034 base: 0x00007FF94E2E0000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FF94FE22651 base: 0x00007FF94FDD0000 module name: 'ntdll.dll'

     

    A
    alexv67562106
    Participant
    April 14, 2021

    Files will open if I try a second time, but really annoying

     

    Photoshop Error information
    Code: -36
    Text: because of a disk error
    Message: Could not open “MCA2153_ING_FRONT_3QRT.tif” because of a disk error.
    Stack:
    Adobe Photoshop 22.3.1 20210406.r.122 990be2c
    0 address: 0x114c7e12d base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000114c7e169 Adobe Photoshop 2021 + 85639529'
    1 address: 0x112bf811e base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000112bf811e Adobe Photoshop 2021 + 51536158'
    2 address: 0x112bf8371 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000112bf8371 Adobe Photoshop 2021 + 51536753'
    3 address: 0x112bf6675 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000112bf6675 Adobe Photoshop 2021 + 51529333'
    4 address: 0x112bf86e2 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000112bf86e2 Adobe Photoshop 2021 + 51537634'
    5 address: 0x112b22805 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000112b22805 Adobe Photoshop 2021 + 50661381'
    6 address: 0x111ff62f8 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000111ff62f8 Adobe Photoshop 2021 + 38945528'
    7 address: 0x112b1c29b base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000112b1c29b Adobe Photoshop 2021 + 50635419'
    8 address: 0x112bd06aa base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000112bd06aa Adobe Photoshop 2021 + 51373738'
    9 address: 0x112bcfa26 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000112bcfa26 Adobe Photoshop 2021 + 51370534'
    10 address: 0x112b3184a base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000112b3184a Adobe Photoshop 2021 + 50722890'
    11 address: 0x112b216fb base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000112b216fb Adobe Photoshop 2021 + 50657019'
    12 address: 0x112bf0f91 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000112bf0f91 Adobe Photoshop 2021 + 51507089'
    13 address: 0x112bdbde8 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000112bdbde8 Adobe Photoshop 2021 + 51420648'
    14 address: 0x112bdbef4 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x0000000112bdbef4 Adobe Photoshop 2021 + 51420916'
    15 address: 0x112add6cd base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000112add6cd Adobe Photoshop 2021 + 50378445'
    16 address: 0x190b691a5 base: 0x190acb000 module name: 'Spaces' symbol info: '16 Spaces 0x0000000190b691a5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    17 address: 0x112bf3da7 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000112bf3da7 Adobe Photoshop 2021 + 51518887'
    18 address: 0x112bf0f91 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x0000000112bf0f91 Adobe Photoshop 2021 + 51507089'
    19 address: 0x112bdbde8 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x0000000112bdbde8 Adobe Photoshop 2021 + 51420648'
    20 address: 0x112bdbef4 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000112bdbef4 Adobe Photoshop 2021 + 51420916'
    21 address: 0x112add6cd base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000112add6cd Adobe Photoshop 2021 + 50378445'
    22 address: 0x190b691a5 base: 0x190acb000 module name: 'Spaces' symbol info: '22 Spaces 0x0000000190b691a5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    23 address: 0x7fff3525b5bf base: 0x7fff3522a000 module name: 'AppKit' symbol info: '23 AppKit 0x00007fff3525b5bf -[NSApplication run] + 707'
    24 address: 0x112ade1a2 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '24 Adobe Photoshop 2021 0x0000000112ade1a2 Adobe Photoshop 2021 + 50381218'
    25 address: 0x112ae045a base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '25 Adobe Photoshop 2021 0x0000000112ae045a Adobe Photoshop 2021 + 50390106'
    26 address: 0x112bdc6bc base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '26 Adobe Photoshop 2021 0x0000000112bdc6bc Adobe Photoshop 2021 + 51422908'
    27 address: 0x1126a0e08 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '27 Adobe Photoshop 2021 0x00000001126a0e08 Adobe Photoshop 2021 + 45936136'
    28 address: 0x10fad57c9 base: 0x10fad2000 module name: 'Adobe Photoshop 2021' symbol info: '28 Adobe Photoshop 2021 0x000000010fad57c9 Adobe Photoshop 2021 + 14281'
    29 address: 0x7fff720c8cc9 base: 0x7fff720ae000 module name: 'libdyld.dylib' symbol info: '29 libdyld.dylib 0x00007fff720c8cc9 start + 1'

     

    A
    Alecia5C9E
    Participant
    April 12, 2021

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “P1050583.JPG” because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x110da960d base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000110da9649 Adobe Photoshop 2021 + 85644873'
    1 address: 0x10ed2386e base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010ed2386e Adobe Photoshop 2021 + 51542126'
    2 address: 0x10ed23bd4 base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010ed23bd4 Adobe Photoshop 2021 + 51542996'
    3 address: 0x10d9be925 base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010d9be925 Adobe Photoshop 2021 + 31205669'
    4 address: 0x10c2b2bcd base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010c2b2bcd Adobe Photoshop 2021 + 7039949'
    5 address: 0x10ed1c6e1 base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010ed1c6e1 Adobe Photoshop 2021 + 51513057'
    6 address: 0x10ed07538 base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010ed07538 Adobe Photoshop 2021 + 51426616'
    7 address: 0x10ed07644 base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010ed07644 Adobe Photoshop 2021 + 51426884'
    8 address: 0x10ebe324d base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010ebe324d Adobe Photoshop 2021 + 50229837'
    9 address: 0x14da0f0c5 base: 0x14d971000 module name: 'Spaces' symbol info: '9 Spaces 0x000000014da0f0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    10 address: 0x7fff23190f1e base: 0x7fff22cf2000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff23190f1e -[NSApplication _handleEvent:] + 65'
    11 address: 0x7fff22d216af base: 0x7fff22cf2000 module name: 'AppKit' symbol info: '11 AppKit 0x00007fff22d216af -[NSApplication run] + 623'
    12 address: 0x10ebe3d22 base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010ebe3d22 Adobe Photoshop 2021 + 50232610'
    13 address: 0x10ebe5fda base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010ebe5fda Adobe Photoshop 2021 + 50241498'
    14 address: 0x10ed07e0c base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010ed07e0c Adobe Photoshop 2021 + 51428876'
    15 address: 0x10e7cc538 base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010e7cc538 Adobe Photoshop 2021 + 45942072'
    16 address: 0x10bbff809 base: 0x10bbfc000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010bbff809 Adobe Photoshop 2021 + 14345'
    17 address: 0x7fff20435621 base: 0x7fff20420000 module name: 'libdyld.dylib' symbol info: '17 libdyld.dylib 0x00007fff20435621 start + 1'

     

    A
    Arnaud5FF5
    Participant
    April 14, 2021

    Photoshop Error information
    Code: -1
    Text: en raison d'une erreur du programme
    Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
    Stack:
    Adobe Photoshop 22.3.1 20210406.r.122 990be2c
    0 address: 0x00007FF69F5A1576 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF69DD1E530 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF69DD1DAA9 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF69D2F3114 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF69D2F2D71 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF69D2F2F71 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF69D2F2D91 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF69D2FCC6D base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF69DD5FEFE base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF69DD62501 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF69DD61FE6 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF69DD3C999 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF69BA15856 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF69BA158E3 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF69BA09D88 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF69BA1EBFC base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF69BC9DFAF base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF69BA0C41B base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF69BC62912 base: 0x00007FF69B5C0000 module name: 'Photoshop.exe'
    19 address: 0x00007FFEDD757034 base: 0x00007FFEDD740000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFEDDF82651 base: 0x00007FFEDDF30000 module name: 'ntdll.dll'

     

    victoria p
    victoria p
    Participant
    April 12, 2021

    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF6CCD31B56 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    1 address: 0x00007FF6CB4AED30 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    2 address: 0x00007FF6CB4AE2A9 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    3 address: 0x00007FF6CAA836C4 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    4 address: 0x00007FF6CAA83321 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    5 address: 0x00007FF6CAA83521 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    6 address: 0x00007FF6CAA83341 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    7 address: 0x00007FF6CAA8D21D base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    8 address: 0x00007FF6CB4F06EE base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    9 address: 0x00007FF6CB4F2CF1 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    10 address: 0x00007FF6CB4F27D6 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    11 address: 0x00007FF6CB4CD189 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    12 address: 0x00007FF6C91A5346 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    13 address: 0x00007FF6C91A53D3 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    14 address: 0x00007FF6C9199888 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    15 address: 0x00007FF6C91AE6FC base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    16 address: 0x00007FF6C942DC8F base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    17 address: 0x00007FF6C919BF0B base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    18 address: 0x00007FF6C93F2512 base: 0x00007FF6C8D50000 module name: 'Photoshop.exe'
    19 address: 0x00007FFF06337034 base: 0x00007FFF06320000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFF078C2651 base: 0x00007FFF07870000 module name: 'ntdll.dll'

     

    B
    BardicJester
    Participant
    April 10, 2021

    Trying to get a better answer here. I have already tried making an individual thread (found here: https://community.adobe.com/t5/photoshop/having-trouble-with-lens-flare-either-crashes-ps-or-doesn-t-act-correctly/m-p/11956834#M529322) and so far no responses. The lens flare is not working on the file I am working on. On other files I have it works as expected, but not this one. When the opening the lens flare box doesn't hard crash photoshop, it is still not acting correctly and only shows a box with my selected layer cut in half across the bottom of the box. The upper section is filled with colorful lines that are not from my file but appear to be glitches. I tried using the plugin from this page https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html#Programerrorwhilesavingfiles to get a better report, but that didn't work either: I tried recreating my crash 5 times and it never copied the stacks to the clipboard like it was supposed to. I copied the report from the crash screen and pasted it here, and hopefully that helps. I have no idea what the problem is, other than something about what I'm trying to put the lens flare on. I have tried converting the layer to a smart object and it didn't work. I am postive it is not my computer, because as said lens flare works as I expect on other files.

     

    <backtrace crashedThread="0">

    <thread index="0">

    <stackStatement index="0" address="0x00007FFD3ABBC8F0" symbolname="PluginMain"/>

    <stackStatement index="1" address="0x00007FF6EF69F4EA" symbolname="AIDE::PaletteInfo::operator="/>

    <stackStatement index="2" address="0x00007FF6EF6A79AA" symbolname="AIDE::PaletteInfo::operator="/>

    <stackStatement index="3" address="0x00007FF6EF6A65CE" symbolname="AIDE::PaletteInfo::operator="/>

    <stackStatement index="4" address="0x00007FF6EF6AA669" symbolname="AIDE::PaletteInfo::operator="/>

    <stackStatement index="5" address="0x00007FFCFFAD5795" symbolname="EntryShear"/>

    <stackStatement index="6" address="0x00007FFCFFA07183" symbolname="EntryShear"/>

    <stackStatement index="7" address="0x00007FFCFFA07D80" symbolname="EntryShear"/>

    <stackStatement index="8" address="0x00007FFCFFA83835" symbolname="EntryShear"/>

    <stackStatement index="9" address="0x00007FFCFFA82C26" symbolname="EntryShear"/>

    <stackStatement index="10" address="0x00007FFCFFAAAEF0" symbolname="EntryShear"/>

    <stackStatement index="11" address="0x00007FFCFFAABCF8" symbolname="EntryShear"/>

    <stackStatement index="12" address="0x00007FFCFFAAB85A" symbolname="EntryShear"/>

    <stackStatement index="13" address="0x00007FFCFFAA6457" symbolname="EntryShear"/>

    <stackStatement index="14" address="0x00007FFCFFAABE3D" symbolname="EntryShear"/>

    <stackStatement index="15" address="0x00007FFCFFB400AC" symbolname="EntryShear"/>

    <stackStatement index="16" address="0x00007FFCFFB415ED" symbolname="EntryShear"/>

    <stackStatement index="17" address="0x00007FFCFFAA6382" symbolname="EntryShear"/>

    <stackStatement index="18" address="0x00007FFCFFAABE3D" symbolname="EntryShear"/>

    <stackStatement index="19" address="0x00007FFCFFB400AC" symbolname="EntryShear"/>

    <stackStatement index="20" address="0x00007FFCFFB415ED" symbolname="EntryShear"/>

    <stackStatement index="21" address="0x00007FFCFFAA6382" symbolname="EntryShear"/>

    <stackStatement index="22" address="0x00007FFCFFAABE3D" symbolname="EntryShear"/>

    <stackStatement index="23" address="0x00007FFCFFB400AC" symbolname="EntryShear"/>

    <stackStatement index="24" address="0x00007FFCFFB415ED" symbolname="EntryShear"/>

    <stackStatement index="25" address="0x00007FFCFFAA6382" symbolname="EntryShear"/>

    <stackStatement index="26" address="0x00007FFCFFABE853" symbolname="EntryShear"/>

    <stackStatement index="27" address="0x00007FFCFFAABE3D" symbolname="EntryShear"/>

    <stackStatement index="28" address="0x00007FFCFFAB8DBE" symbolname="EntryShear"/>

    <stackStatement index="29" address="0x00007FFCFFAB8EC6" symbolname="EntryShear"/>

    <stackStatement index="30" address="0x00007FFCFFABB57A" symbolname="EntryShear"/>

    <stackStatement index="31" address="0x00007FFCFFABBA58" symbolname="EntryShear"/>

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    </binaryImageSet>

    <dumpType>

    Mini

    </dumpType>

    <hbLogSessionDllStatus>

     

    </hbLogSessionDllStatus>

    </crash>

     

    <sessionId>

    d0cd292b-382c-4699-aa7b-b3c9b1f23981

    </sessionId>

    </crashreport>

    W
    walker and climber
    Participating Frequently
    April 8, 2021

    Try reinstalling Adobe Photoshop, but restore the penultimate update. The latest Photoshop update can interfere with old video drivers leading to program error. This is what happened with my oldish computer. The latest video drivers do not suffer from this error. 

    Justin Goodwin.

     

    p.s. the diagnostic plugin does not work correctly owing to the error.

    K
    kimj89927660
    Participant
    April 8, 2021

    Hi, I've worked my way through every step of this, every step of other ways to fix this, uninstalling, updating, turing off layers, allowing Photoshop permissions to everything in my preferences, etc. and its getting quite frustrating. Everytime I save a document, it comes up with an error "Could not save (File name) becuase of a program error". Sometimes this would happen if that file was selected in the background in my Finder Window, or selected in another program, but now it happens every time. Which is quite frustrating when working on documents I have to save a new version everytime, and end up with many many files, and also have to update in InDesign, or Illustrator each time. I've worked through this diagnostic Error Plugin and I'm not sure how to paste the Program Error clipboard contents, as this instruction sisnt very clear. Is that just the message that comes up when you 'Sumiluate Error' as this just says "Could not complete your request because of a program error".

    D
    defaultyvr412wb1fkt
    Participant
    April 8, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x11441160d base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000114411649 Adobe Photoshop 2021 + 85644873'
    1 address: 0x11238b86e base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000011238b86e Adobe Photoshop 2021 + 51542126'
    2 address: 0x11238bac1 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000011238bac1 Adobe Photoshop 2021 + 51542721'
    3 address: 0x111ee0213 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000111ee0213 Adobe Photoshop 2021 + 46645779'
    4 address: 0x111ee01e9 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000111ee01e9 Adobe Photoshop 2021 + 46645737'
    5 address: 0x111ee01d9 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000111ee01d9 Adobe Photoshop 2021 + 46645721'
    6 address: 0x111ee01c9 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000111ee01c9 Adobe Photoshop 2021 + 46645705'
    7 address: 0x111ee018d base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000111ee018d Adobe Photoshop 2021 + 46645645'
    8 address: 0x1123891bb base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001123891bb Adobe Photoshop 2021 + 51532219'
    9 address: 0x112386f65 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000112386f65 Adobe Photoshop 2021 + 51523429'
    10 address: 0x1123846e1 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x00000001123846e1 Adobe Photoshop 2021 + 51513057'
    11 address: 0x11236f538 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000011236f538 Adobe Photoshop 2021 + 51426616'
    12 address: 0x11236f644 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000011236f644 Adobe Photoshop 2021 + 51426884'
    13 address: 0x11236f58f base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000011236f58f Adobe Photoshop 2021 + 51426703'
    14 address: 0x11224bf81 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000011224bf81 Adobe Photoshop 2021 + 50233217'
    15 address: 0x11224bddd base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000011224bddd Adobe Photoshop 2021 + 50232797'
    16 address: 0x7fff3b0672fa base: 0x7fff3afa8000 module name: 'Foundation' symbol info: '16 Foundation 0x00007fff3b0672fa __NSFireTimer + 67'
    17 address: 0x7fff389897f9 base: 0x7fff388eb000 module name: 'CoreFoundation' symbol info: '17 CoreFoundation 0x00007fff389897f9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20'
    18 address: 0x7fff3898935f base: 0x7fff388eb000 module name: 'CoreFoundation' symbol info: '18 CoreFoundation 0x00007fff3898935f __CFRunLoopDoTimer + 859'
    19 address: 0x7fff38988e47 base: 0x7fff388eb000 module name: 'CoreFoundation' symbol info: '19 CoreFoundation 0x00007fff38988e47 __CFRunLoopDoTimers + 322'
    20 address: 0x7fff3896dbb1 base: 0x7fff388eb000 module name: 'CoreFoundation' symbol info: '20 CoreFoundation 0x00007fff3896dbb1 __CFRunLoopRun + 1814'
    21 address: 0x7fff3896ce3e base: 0x7fff388eb000 module name: 'CoreFoundation' symbol info: '21 CoreFoundation 0x00007fff3896ce3e CFRunLoopRunSpecific + 462'
    22 address: 0x7fff37599abd base: 0x7fff3756a000 module name: 'HIToolbox' symbol info: '22 HIToolbox 0x00007fff37599abd RunCurrentEventLoopInMode + 292'
    23 address: 0x7fff375996f4 base: 0x7fff3756a000 module name: 'HIToolbox' symbol info: '23 HIToolbox 0x00007fff375996f4 ReceiveNextEventCommon + 359'
    24 address: 0x7fff37599579 base: 0x7fff3756a000 module name: 'HIToolbox' symbol info: '24 HIToolbox 0x00007fff37599579 _BlockUntilNextEventMatchingListInModeWithFilter + 64'
    25 address: 0x7fff35bdf039 base: 0x7fff35b9e000 module name: 'AppKit' symbol info: '25 AppKit 0x00007fff35bdf039 _DPSNextEvent + 883'
    26 address: 0x7fff35bdd880 base: 0x7fff35b9e000 module name: 'AppKit' symbol info: '26 AppKit 0x00007fff35bdd880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352'
    27 address: 0x11224a985 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '27 Adobe Photoshop 2021 0x000000011224a985 Adobe Photoshop 2021 + 50227589'
    28 address: 0x7fff35bcf58e base: 0x7fff35b9e000 module name: 'AppKit' symbol info: '28 AppKit 0x00007fff35bcf58e -[NSApplication run] + 658'
    29 address: 0x11224bd22 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '29 Adobe Photoshop 2021 0x000000011224bd22 Adobe Photoshop 2021 + 50232610'
    30 address: 0x11224dfda base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '30 Adobe Photoshop 2021 0x000000011224dfda Adobe Photoshop 2021 + 50241498'
    31 address: 0x11236fe0c base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '31 Adobe Photoshop 2021 0x000000011236fe0c Adobe Photoshop 2021 + 51428876'
    32 address: 0x111e34538 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '32 Adobe Photoshop 2021 0x0000000111e34538 Adobe Photoshop 2021 + 45942072'
    33 address: 0x10f267809 base: 0x10f264000 module name: 'Adobe Photoshop 2021' symbol info: '33 Adobe Photoshop 2021 0x000000010f267809 Adobe Photoshop 2021 + 14345'
    34 address: 0x7fff72a0ecc9 base: 0x7fff729f4000 module name: 'libdyld.dylib' symbol info: '34 libdyld.dylib 0x00007fff72a0ecc9 start + 1'

     

    S
    supercoder
    Participant
    April 7, 2021

    Hi, when I try to create a new file in photoshop or open an already existing file I get the following error : "Could not complete your request because of a program error." Then, if I try exiting the program (by clicking the "X" in the top right corner, I also get the same error. As such, I need to kill the process in task manager.
    Here is the report from your plugin:

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF76D711B56 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    1 address: 0x00007FF76BE8ED30 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    2 address: 0x00007FF76BE8E2A9 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    3 address: 0x00007FF76B4636C4 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    4 address: 0x00007FF76B463321 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    5 address: 0x00007FF76B463521 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    6 address: 0x00007FF76B463341 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    7 address: 0x00007FF76B46D21D base: 0x00007FF769730000 module name: 'Photoshop.exe'
    8 address: 0x00007FF76BED06EE base: 0x00007FF769730000 module name: 'Photoshop.exe'
    9 address: 0x00007FF76BED2CF1 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    10 address: 0x00007FF76BED27D6 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    11 address: 0x00007FF76BEAD189 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    12 address: 0x00007FF769B85346 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    13 address: 0x00007FF769B853D3 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    14 address: 0x00007FF769B7A188 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    15 address: 0x00007FF769B8E6FC base: 0x00007FF769730000 module name: 'Photoshop.exe'
    16 address: 0x00007FF769E0DC8F base: 0x00007FF769730000 module name: 'Photoshop.exe'
    17 address: 0x00007FF769B7BF0B base: 0x00007FF769730000 module name: 'Photoshop.exe'
    18 address: 0x00007FF769DD2512 base: 0x00007FF769730000 module name: 'Photoshop.exe'
    19 address: 0x00007FFFE8867034 base: 0x00007FFFE8850000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFFEA562651 base: 0x00007FFFEA510000 module name: 'ntdll.dll'

     

    In the creative cloud software, it tells me I have the most recent version of photoshop. I tried several versions and it did not work. I tried reinstalling photoshop and it did not work. I also have the latest version of windows 10.

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