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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 248000 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    A
    Aad5EE9
    Participant
    March 28, 2021

    Hi there, See error message below. Can you help me?

     

    Photoshop Error information
    Code: -1
    Text: vanwege een programmafout
    Message: Kan uw verzoek niet uitvoeren vanwege een programmafout.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x00007FF6B17E2056 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    1 address: 0x00007FF6AFFD99C0 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    2 address: 0x00007FF6AFFD8F19 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    3 address: 0x00007FF6AF5BB434 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    4 address: 0x00007FF6AF5BB0C1 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    5 address: 0x00007FF6AF5BB2C1 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    6 address: 0x00007FF6AF5BB0E1 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    7 address: 0x00007FF6AF5C445D base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    8 address: 0x00007FF6B0019F7E base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    9 address: 0x00007FF6B001C451 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    10 address: 0x00007FF6B001BF36 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    11 address: 0x00007FF6AFFF6A89 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    12 address: 0x00007FF6ADCE85F6 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    13 address: 0x00007FF6ADCE867D base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    14 address: 0x00007FF6ADCDCBD8 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    15 address: 0x00007FF6ADCF198C base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    16 address: 0x00007FF6ADF77AEF base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    17 address: 0x00007FF6ADCDF26B base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    18 address: 0x00007FF6ADF3C372 base: 0x00007FF6A7130000 module name: 'Photoshop.exe'
    19 address: 0x00007FFC1CFA7034 base: 0x00007FFC1CF90000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFC1D242651 base: 0x00007FFC1D1F0000 module name: 'ntdll.dll'

     

    BoomArts
    BoomArts
    Participant
    March 27, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    B
    blinkfast
    Participant
    March 27, 2021

    unstalled and reinstalled photoshop. No luck with a fix. I still have the same error. I have tried all the suggestions in the posts. But I still have the same issue.

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

    Please advise

    B
    blinkfast
    Participant
    March 27, 2021

    As an update, I followed the directions on this page to "Manually removing preferences". So far it seems to have worked. I have opened two images up, whereas before I could not open any images, or even close Photoshop without using the Task Manager to end the program. Hopefully it will last. 

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    V
    Vertmobile
    Participant
    March 26, 2021

    Hi there, having a saving files issue. It doesn't matter if I roll back to an older version of photoshop or not it inevitably happens and the only way to make it go away for a little while is to quit and restart my whole computer. Error info below. 

     

     

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “BOAT.psd” because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x10bb8a60d base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010bb8a649 Adobe Photoshop 2021 + 85644873'
    1 address: 0x109b0486e base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000109b0486e Adobe Photoshop 2021 + 51542126'
    2 address: 0x109b04bd4 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000109b04bd4 Adobe Photoshop 2021 + 51542996'
    3 address: 0x10879f925 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010879f925 Adobe Photoshop 2021 + 31205669'
    4 address: 0x107093bcd base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000107093bcd Adobe Photoshop 2021 + 7039949'
    5 address: 0x109afd6e1 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000109afd6e1 Adobe Photoshop 2021 + 51513057'
    6 address: 0x109ae8538 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000109ae8538 Adobe Photoshop 2021 + 51426616'
    7 address: 0x109ae8644 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000109ae8644 Adobe Photoshop 2021 + 51426884'
    8 address: 0x1099c424d base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001099c424d Adobe Photoshop 2021 + 50229837'
    9 address: 0x1690dd0c5 base: 0x16903f000 module name: 'Spaces' symbol info: '9 Spaces 0x00000001690dd0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
    10 address: 0x7fff2deed5bf base: 0x7fff2debc000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff2deed5bf -[NSApplication run] + 707'
    11 address: 0x1099c4d22 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x00000001099c4d22 Adobe Photoshop 2021 + 50232610'
    12 address: 0x1099c6fda base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x00000001099c6fda Adobe Photoshop 2021 + 50241498'
    13 address: 0x109ae8e0c base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000109ae8e0c Adobe Photoshop 2021 + 51428876'
    14 address: 0x1095ad538 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x00000001095ad538 Adobe Photoshop 2021 + 45942072'
    15 address: 0x1069e0809 base: 0x1069dd000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x00000001069e0809 Adobe Photoshop 2021 + 14345'
    16 address: 0x7fff6ab93cc9 base: 0x7fff6ab79000 module name: 'libdyld.dylib' symbol info: '16 libdyld.dylib 0x00007fff6ab93cc9 start + 1'

     

    D
    default0txtjh0v2fw2
    Participant
    March 26, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF6AA3D1B56 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF6A8B4ED30 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF6A8B4E2A9 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF6A81236C4 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF6A8123321 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF6A8123521 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF6A8123341 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF6A812D21D base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF6A8B906EE base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF6A8B92CF1 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF6A8B927D6 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF6A8B6D189 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF6A6845346 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF6A68453D3 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF6A683A188 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF6A684E6FC base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF6A6ACDC8F base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF6A683BF0B base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF6A6A92512 base: 0x00007FF6A63F0000 module name: 'Photoshop.exe'
    19 address: 0x00007FF8B3C984D4 base: 0x00007FF8B3C90000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FF8B50B1791 base: 0x00007FF8B5060000 module name: 'ntdll.dll'

     

     

    H
    HDV.DIVA
    Participating Frequently
    March 25, 2021

    I am unable to open files in PS 2021 I get the following errors (recreated using the Program Error Diagnostic Plugin).  It may be useful to know that recently. I recently removed a number of old versions of CC programs. My current version is up to date

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF7EBA91B56 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF7EA20ED30 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF7EA20E2A9 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF7E97E36C4 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF7E97E3321 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF7E97E3521 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF7E97E3341 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF7E97ED21D base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF7EA2506EE base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF7EA252CF1 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF7EA2527D6 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF7EA22D189 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF7E7F05346 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF7E7F053D3 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF7E7EF9888 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF7E7F0E6FC base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF7E818DC8F base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF7E7EFBF0B base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF7E8152512 base: 0x00007FF7E7AB0000 module name: 'Photoshop.exe'
    19 address: 0x00007FF8C4F07C24 base: 0x00007FF8C4EF0000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FF8C592D721 base: 0x00007FF8C58C0000 module name: 'ntdll.dll'

     

    L
    Linkcaresteve
    Participant
    March 25, 2021

    Hi, I can't edit an image I created in Photoshop that is a simple web banner made up of a few layers. I just get program errors when trying some 'fixes' or it hangs when I edit the images and then closes. If it crashes, the program error diagnostic plugin doesn't record anything. I can't access Performance either.

    I have 8Gig of RAM and had no trouble creating five of these banners. Now when I try to make a few minor changes, PS crashes every time.

    Any help is appreciated.

    D
    default2r1xn0h1tcbf
    Participant
    March 25, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF6C0E41B56 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    1 address: 0x00007FF6BF5BED30 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    2 address: 0x00007FF6BF5BE2A9 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    3 address: 0x00007FF6BEB936C4 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    4 address: 0x00007FF6BEB93321 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    5 address: 0x00007FF6BEB93521 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    6 address: 0x00007FF6BEB93341 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    7 address: 0x00007FF6BEB9D21D base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    8 address: 0x00007FF6BF6006EE base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    9 address: 0x00007FF6BF602CF1 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    10 address: 0x00007FF6BF6027D6 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    11 address: 0x00007FF6BF5DD189 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    12 address: 0x00007FF6BD2B5346 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    13 address: 0x00007FF6BD2B53D3 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    14 address: 0x00007FF6BD2A9888 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    15 address: 0x00007FF6BD2BE6FC base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    16 address: 0x00007FF6BD53DC8F base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    17 address: 0x00007FF6BD2ABF0B base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    18 address: 0x00007FF6BD502512 base: 0x00007FF6BCE60000 module name: 'Photoshop.exe'
    19 address: 0x00007FF8F8987034 base: 0x00007FF8F8970000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FF8F9A42651 base: 0x00007FF8F99F0000 module name: 'ntdll.dll'

     

    D
    default2ldwt74nw6td
    Participant
    March 24, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF74F7B1B56 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF74DF2ED30 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF74DF2E2A9 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF74D5036C4 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF74D503321 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF74D503521 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF74D503341 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF74D50D21D base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF74DF706EE base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF74DF72CF1 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF74DF727D6 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF74DF4D189 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF74BC25346 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF74BC253D3 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF74BC19888 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF74BC2E6FC base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF74BEADC8F base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF74BC1BF0B base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF74BE72512 base: 0x00007FF74B7D0000 module name: 'Photoshop.exe'
    19 address: 0x00007FF87CC77C24 base: 0x00007FF87CC60000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FF87D30D721 base: 0x00007FF87D2A0000 module name: 'ntdll.dll'

     

    M
    MackIsip18159258
    Participant
    March 24, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF688901B56 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    1 address: 0x00007FF68707ED30 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    2 address: 0x00007FF68707E2A9 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    3 address: 0x00007FF6866536C4 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    4 address: 0x00007FF686653321 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    5 address: 0x00007FF686653521 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    6 address: 0x00007FF686653341 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    7 address: 0x00007FF68665D21D base: 0x00007FF684920000 module name: 'Photoshop.exe'
    8 address: 0x00007FF6870C06EE base: 0x00007FF684920000 module name: 'Photoshop.exe'
    9 address: 0x00007FF6870C2CF1 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    10 address: 0x00007FF6870C27D6 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    11 address: 0x00007FF68709D189 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    12 address: 0x00007FF684D75346 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    13 address: 0x00007FF684D753D3 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    14 address: 0x00007FF684D69888 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    15 address: 0x00007FF684D7E6FC base: 0x00007FF684920000 module name: 'Photoshop.exe'
    16 address: 0x00007FF684FFDC8F base: 0x00007FF684920000 module name: 'Photoshop.exe'
    17 address: 0x00007FF684D6BF0B base: 0x00007FF684920000 module name: 'Photoshop.exe'
    18 address: 0x00007FF684FC2512 base: 0x00007FF684920000 module name: 'Photoshop.exe'
    19 address: 0x00007FF8A6C47974 base: 0x00007FF8A6C30000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FF8A7A6A271 base: 0x00007FF8A7A00000 module name: 'ntdll.dll'

     

     

    All I did was using keyboard shortcuts. This seem to disappear whenever I hide layers. So not sure what is happening.

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