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Pete.Green
Community Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 248008 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

This topic has been closed for replies.

910 replies

Participant
March 24, 2021

Hi, 

I keep getting this error message (Could not save “IMG_9098.jpg” because of a program error.) in spite of giving full disk access t Photoshop). this error appears on saving to a network samba share. works OK on local disks

 

 

 

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save “IMG_9098.jpg” because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x10654043c base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010654046c Adobe Photoshop 2021 + 70943852'
1 address: 0x104973cb0 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000104973cb0 Adobe Photoshop 2021 + 41794736'
2 address: 0x10497401c base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010497401c Adobe Photoshop 2021 + 41795612'
3 address: 0x103e6ecbc base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000103e6ecbc Adobe Photoshop 2021 + 30239932'
4 address: 0x103720040 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000103720040 Adobe Photoshop 2021 + 22577216'
5 address: 0x10496d544 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010496d544 Adobe Photoshop 2021 + 41768260'
6 address: 0x104958328 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000104958328 Adobe Photoshop 2021 + 41681704'
7 address: 0x104958450 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000104958450 Adobe Photoshop 2021 + 41682000'
8 address: 0x10485fb28 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010485fb28 Adobe Photoshop 2021 + 40663848'
9 address: 0x1a488646c base: 0x1a43f3000 module name: 'AppKit' symbol info: '9 AppKit 0x00000001a488646c -[NSApplication _handleEvent:] + 76'
10 address: 0x1a4425088 base: 0x1a43f3000 module name: 'AppKit' symbol info: '10 AppKit 0x00000001a4425088 -[NSApplication run] + 640'
11 address: 0x104860590 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000104860590 Adobe Photoshop 2021 + 40666512'
12 address: 0x1048627ec base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x00000001048627ec Adobe Photoshop 2021 + 40675308'
13 address: 0x104958c50 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000104958c50 Adobe Photoshop 2021 + 41684048'
14 address: 0x104440830 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x0000000104440830 Adobe Photoshop 2021 + 36341808'
15 address: 0x10219aeb0 base: 0x102198000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x000000010219aeb0 Adobe Photoshop 2021 + 11952'
16 address: 0x1a1b7df34 base: 0x1a1b67000 module name: 'libdyld.dylib' symbol info: '16 libdyld.dylib 0x00000001a1b7df34 start + 4'

 

 

Participant
March 24, 2021

I'm not able to save anything... what can I do to fix this sisue?

 

Photoshop Error information
Code: -20
Text: because of a program error
Message: Could not save as “red 2.psd” because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x109d3960d base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000109d39649 Adobe Photoshop 2021 + 85644873'
1 address: 0x107cb386e base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000107cb386e Adobe Photoshop 2021 + 51542126'
2 address: 0x107cb3bd4 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000107cb3bd4 Adobe Photoshop 2021 + 51542996'
3 address: 0x10694e925 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010694e925 Adobe Photoshop 2021 + 31205669'
4 address: 0x105242bcd base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000105242bcd Adobe Photoshop 2021 + 7039949'
5 address: 0x107cac6e1 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000107cac6e1 Adobe Photoshop 2021 + 51513057'
6 address: 0x107c97538 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000107c97538 Adobe Photoshop 2021 + 51426616'
7 address: 0x107c97644 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000107c97644 Adobe Photoshop 2021 + 51426884'
8 address: 0x107b7324d base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000107b7324d Adobe Photoshop 2021 + 50229837'
9 address: 0x13bcee0c5 base: 0x13bc50000 module name: 'Spaces' symbol info: '9 Spaces 0x000000013bcee0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
10 address: 0x7fff2a8b65bf base: 0x7fff2a885000 module name: 'AppKit' symbol info: '10 AppKit 0x00007fff2a8b65bf -[NSApplication run] + 707'
11 address: 0x107b73d22 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000107b73d22 Adobe Photoshop 2021 + 50232610'
12 address: 0x107b75fda base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000107b75fda Adobe Photoshop 2021 + 50241498'
13 address: 0x107c97e0c base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x0000000107c97e0c Adobe Photoshop 2021 + 51428876'
14 address: 0x10775c538 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x000000010775c538 Adobe Photoshop 2021 + 45942072'
15 address: 0x104b8f809 base: 0x104b8c000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000104b8f809 Adobe Photoshop 2021 + 14345'
16 address: 0x7fff676f5cc9 base: 0x7fff676db000 module name: 'libdyld.dylib' symbol info: '16 libdyld.dylib 0x00007fff676f5cc9 start + 1'
17 address: 0x1 module name: '<unknown module>' symbol info: '17 ??? 0x0000000000000001 0x0 + 1'

 

Participant
March 23, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

 

Participant
March 23, 2021

I didn't solve this as much as I found a workaround. I am using a dual monitor setup. The BENQ 27" Monitor I recently installed is the problem. If Photoshop is on the BENQ monitor (my secondary monitor) then I get the error. As long as I open PS on my primary monitor it works just fine. 


Participant
March 23, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete the Image Size command because of a program error.
Stack:

 

 

Participant
April 19, 2021

Solution.

 

This has been resolved by an Adobe engineer who downloaded the latest graphics driver for me.

Brilliant!

Participant
March 22, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF6CFA01B56 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
1 address: 0x00007FF6CE17ED30 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
2 address: 0x00007FF6CE17E2A9 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
3 address: 0x00007FF6CD7536C4 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
4 address: 0x00007FF6CD753321 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
5 address: 0x00007FF6CD753521 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
6 address: 0x00007FF6CD753341 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
7 address: 0x00007FF6CD75D21D base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
8 address: 0x00007FF6CE1C06EE base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
9 address: 0x00007FF6CE1C2CF1 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
10 address: 0x00007FF6CE1C27D6 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
11 address: 0x00007FF6CE19D189 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
12 address: 0x00007FF6CBE75346 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
13 address: 0x00007FF6CBE753D3 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
14 address: 0x00007FF6CBE69888 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
15 address: 0x00007FF6CBE7E6FC base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
16 address: 0x00007FF6CC0FDC8F base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
17 address: 0x00007FF6CBE6BF0B base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
18 address: 0x00007FF6CC0C2512 base: 0x00007FF6CBA20000 module name: 'Photoshop.exe'
19 address: 0x00007FFB733B7034 base: 0x00007FFB733A0000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFB74762651 base: 0x00007FFB74710000 module name: 'ntdll.dll'

 

Participant
March 23, 2021

I received the same ntdll.dll (last line of stack) error and found that it was being caused by checking the box to "Use Graphics Processor) under PS Edit>Preferences>Performance. I unchecked that box and clicked OK and everything started working.
My Processor: NVIDIA Corporation, GeForce GTX 745/PCIe/SSE2
I really would prefer to use the NVIDIA Processor, but until I find out more about it, I am living with it.
I don't know if it will always fix the problem, but it did for me.
TimC

Iconic Biscuits
Participant
March 22, 2021

Hi,

I've started getting program errors when opening files or creating a new document. I've been through the steps above and used the diagnostics plugin, but I'm not sure how much help it is, these are the results copied to the clipboard:

-------------

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

-------------

I'm using Photoshop 2021 22.3.0  on a PC with Windows 10 Pro, 20H2, OS Build 19042.868.

Known Participant
March 22, 2021

Time to fix ACR 13.2. It's not an update until it works.

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not open “DJI_0246.DNG” because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x105b1b60d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000105b1b649 Adobe Photoshop 2021 + 85644873'
1 address: 0x103a9586e base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000103a9586e Adobe Photoshop 2021 + 51542126'
2 address: 0x103a95ac1 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000103a95ac1 Adobe Photoshop 2021 + 51542721'
3 address: 0x103a93dc5 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000103a93dc5 Adobe Photoshop 2021 + 51535301'
4 address: 0x102d1487d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000102d1487d Adobe Photoshop 2021 + 37382269'
5 address: 0x10260a588 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010260a588 Adobe Photoshop 2021 + 30000520'
6 address: 0x10260b0a9 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010260b0a9 Adobe Photoshop 2021 + 30003369'
7 address: 0x10260fbc2 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010260fbc2 Adobe Photoshop 2021 + 30022594'
8 address: 0x1026109a2 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001026109a2 Adobe Photoshop 2021 + 30026146'
9 address: 0x10273915e base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010273915e Adobe Photoshop 2021 + 31240542'
10 address: 0x1026abe8c base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x00000001026abe8c Adobe Photoshop 2021 + 30662284'
11 address: 0x1039c6a1b base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x00000001039c6a1b Adobe Photoshop 2021 + 50694683'
12 address: 0x10272d198 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010272d198 Adobe Photoshop 2021 + 31191448'
13 address: 0x1039c5eab base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x00000001039c5eab Adobe Photoshop 2021 + 50691755'
14 address: 0x103a6ddfa base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x0000000103a6ddfa Adobe Photoshop 2021 + 51379706'
15 address: 0x102613b13 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000102613b13 Adobe Photoshop 2021 + 30038803'
16 address: 0x103a71f4d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000103a71f4d Adobe Photoshop 2021 + 51396429'
17 address: 0x103a6d176 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000103a6d176 Adobe Photoshop 2021 + 51376502'
18 address: 0x1039bcdba base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x00000001039bcdba Adobe Photoshop 2021 + 50654650'
19 address: 0x1039bbb6b base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x00000001039bbb6b Adobe Photoshop 2021 + 50649963'
20 address: 0x103a8e6e1 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000103a8e6e1 Adobe Photoshop 2021 + 51513057'
21 address: 0x103a79538 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000103a79538 Adobe Photoshop 2021 + 51426616'
22 address: 0x103a79644 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x0000000103a79644 Adobe Photoshop 2021 + 51426884'
23 address: 0x10395524d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x000000010395524d Adobe Photoshop 2021 + 50229837'
24 address: 0x129d510c5 base: 0x129cb3000 module name: 'Spaces' symbol info: '24 Spaces 0x0000000129d510c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
25 address: 0x7fff3597a5c0 base: 0x7fff35967000 module name: 'AppKit' symbol info: '25 AppKit 0x00007fff3597a5c0 -[NSApplication run] + 755'
26 address: 0x103955d22 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '26 Adobe Photoshop 2021 0x0000000103955d22 Adobe Photoshop 2021 + 50232610'
27 address: 0x103957fda base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '27 Adobe Photoshop 2021 0x0000000103957fda Adobe Photoshop 2021 + 50241498'
28 address: 0x103a79e0c base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '28 Adobe Photoshop 2021 0x0000000103a79e0c Adobe Photoshop 2021 + 51428876'
29 address: 0x10353e538 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '29 Adobe Photoshop 2021 0x000000010353e538 Adobe Photoshop 2021 + 45942072'
30 address: 0x100971809 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '30 Adobe Photoshop 2021 0x0000000100971809 Adobe Photoshop 2021 + 14345'
31 address: 0x7fff643423d5 base: 0x7fff6432c000 module name: 'libdyld.dylib' symbol info: '31 libdyld.dylib 0x00007fff643423d5 start + 1'

 

anamarys32220967
Participant
March 22, 2021

Photoshop Error information
Code: -1
Text: porque ha habido un error de programa
Message: No se ha podido cumplir porque ha habido un error de programa.
Stack:

 

Participant
March 21, 2021

I had to hit Simulate Error to get the Stack.  Don't know if this helps:

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF6F8F81B56 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
1 address: 0x00007FF6F76FED30 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
2 address: 0x00007FF6F76FE2A9 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
3 address: 0x00007FF6F6CD36C4 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
4 address: 0x00007FF6F6CD3321 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
5 address: 0x00007FF6F6CD3521 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
6 address: 0x00007FF6F6CD3341 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
7 address: 0x00007FF6F6CDD21D base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
8 address: 0x00007FF6F77406EE base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
9 address: 0x00007FF6F7742CF1 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
10 address: 0x00007FF6F77427D6 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
11 address: 0x00007FF6F771D189 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
12 address: 0x00007FF6F53F5346 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
13 address: 0x00007FF6F53F53D3 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
14 address: 0x00007FF6F53E9888 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
15 address: 0x00007FF6F53FE6FC base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
16 address: 0x00007FF6F567DC8F base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
17 address: 0x00007FF6F53EBF0B base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
18 address: 0x00007FF6F5642512 base: 0x00007FF6F4FA0000 module name: 'Photoshop.exe'
19 address: 0x00007FFBC1C87034 base: 0x00007FFBC1C70000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFBC3BC2651 base: 0x00007FFBC3B70000 module name: 'ntdll.dll'

 

Participant
March 21, 2021

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack: