Frustrated by Program Errors in Photoshop? We can help! First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files Next, if after following the steps above and you're still encountering Program Errors: Follow the instructions to install the Program Error Diagnostic Plugin Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard) Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

Pete.Green

Question

Program Error Diagnostic Plugin feedback

Forum|Forum|5 years ago
January 29, 2021
910 replies
248358 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

Next, if after following the steps above and you're still encountering Program Errors:

Follow the instructions to install the Program Error Diagnostic Plugin
Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

This topic has been closed for replies.

Show previous replies

F

FotographxUK

Participant

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

K

kkitahara1

Participant

Photoshop Error information

Code: -1

Text: because of a program error

Message: Could not complete your request because of a program error.

Stack:

Adobe Photoshop 22.3.0 20210302.r.49 660cd2e

0 address: 0x11071160d base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000110711649 Adobe Photoshop 2021 + 85644873'

1 address: 0x10e68b86e base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010e68b86e Adobe Photoshop 2021 + 51542126'

2 address: 0x10e68bac1 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010e68bac1 Adobe Photoshop 2021 + 51542721'

3 address: 0x10e1e0213 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010e1e0213 Adobe Photoshop 2021 + 46645779'

4 address: 0x10e1e01e9 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010e1e01e9 Adobe Photoshop 2021 + 46645737'

5 address: 0x10e1e01d9 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010e1e01d9 Adobe Photoshop 2021 + 46645721'

6 address: 0x10e1e01c9 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010e1e01c9 Adobe Photoshop 2021 + 46645705'

7 address: 0x10e1e018d base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010e1e018d Adobe Photoshop 2021 + 46645645'

8 address: 0x10e6891bb base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010e6891bb Adobe Photoshop 2021 + 51532219'

9 address: 0x10e686f65 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010e686f65 Adobe Photoshop 2021 + 51523429'

10 address: 0x10e6846e1 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010e6846e1 Adobe Photoshop 2021 + 51513057'

11 address: 0x10e66f538 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010e66f538 Adobe Photoshop 2021 + 51426616'

12 address: 0x10e66f644 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010e66f644 Adobe Photoshop 2021 + 51426884'

13 address: 0x10e54b24d base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010e54b24d Adobe Photoshop 2021 + 50229837'

14 address: 0x17324a0c5 base: 0x1731ac000 module name: 'Spaces' symbol info: '14 Spaces 0x000000017324a0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

15 address: 0x7fff45a6e5c0 base: 0x7fff45a5b000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff45a6e5c0 -[NSApplication run] + 755'

16 address: 0x10e54bd22 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x000000010e54bd22 Adobe Photoshop 2021 + 50232610'

17 address: 0x10e54dfda base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010e54dfda Adobe Photoshop 2021 + 50241498'

18 address: 0x10e66fe0c base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010e66fe0c Adobe Photoshop 2021 + 51428876'

19 address: 0x10e134538 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010e134538 Adobe Photoshop 2021 + 45942072'

20 address: 0x10b567809 base: 0x10b564000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010b567809 Adobe Photoshop 2021 + 14345'

21 address: 0x7fff744363d5 base: 0x7fff74420000 module name: 'libdyld.dylib' symbol info: '21 libdyld.dylib 0x00007fff744363d5 start + 1'

22 address: 0x1 module name: '<unknown module>' symbol info: '22 ??? 0x0000000000000001 0x0 + 1'

I

irisf34237058

Participant

So installed again PS2021 newest version, without preferences,

renamed the folder like instruktion ~....,

Programm error...

but if I open a file an ignore the error, then deselect the layer, I can duplicate with the right click

when I select the layer, programm error is there agein, also on the duplicated layer.

This is no fix but an interesting thing, I am not a programmer...

V

Vibrant_Dolphin98A2

Participant

I have found a workaround thanks to a friend. - instead of saving as PSD save as TIFF and make sure you save the layers as well.

V

Vibrant_Dolphin98A2

Participant

Hello,

I have been following every single possible troubleshoot and I was able to fix it only for a few hours before it went back to Error.

here are my diagnostics:

Photoshop Error information

Code: -20

Text: because of a program error

Message: Could not save “PROMO-WAVERIDER2.psd” because of a program error.

Stack:

Adobe Photoshop 22.3.0 20210302.r.49 660cd2e

0 address: 0x10a15260d base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010a152649 Adobe Photoshop 2021 + 85644873'

1 address: 0x1080cc86e base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x00000001080cc86e Adobe Photoshop 2021 + 51542126'

2 address: 0x1080ccac1 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x00000001080ccac1 Adobe Photoshop 2021 + 51542721'

3 address: 0x1080cadc5 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x00000001080cadc5 Adobe Photoshop 2021 + 51535301'

4 address: 0x1080cce32 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x00000001080cce32 Adobe Photoshop 2021 + 51543602'

5 address: 0x107fffe07 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000107fffe07 Adobe Photoshop 2021 + 50703879'

6 address: 0x107ffea36 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000107ffea36 Adobe Photoshop 2021 + 50698806'

7 address: 0x106d66690 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000106d66690 Adobe Photoshop 2021 + 31200912'

8 address: 0x106ce558f base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x0000000106ce558f Adobe Photoshop 2021 + 30672271'

9 address: 0x106ce4de5 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x0000000106ce4de5 Adobe Photoshop 2021 + 30670309'

10 address: 0x107ff5524 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x0000000107ff5524 Adobe Photoshop 2021 + 50660644'

11 address: 0x107ff3dba base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x0000000107ff3dba Adobe Photoshop 2021 + 50654650'

12 address: 0x107ff2b6b base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x0000000107ff2b6b Adobe Photoshop 2021 + 50649963'

13 address: 0x1080c56e1 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x00000001080c56e1 Adobe Photoshop 2021 + 51513057'

14 address: 0x1080b0538 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x00000001080b0538 Adobe Photoshop 2021 + 51426616'

15 address: 0x1080b0644 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x00000001080b0644 Adobe Photoshop 2021 + 51426884'

16 address: 0x107f8c24d base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000107f8c24d Adobe Photoshop 2021 + 50229837'

17 address: 0x1485ba0c5 base: 0x14851c000 module name: 'Spaces' symbol info: '17 Spaces 0x00000001485ba0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'

18 address: 0x7fff230b5f1e base: 0x7fff22c17000 module name: 'AppKit' symbol info: '18 AppKit 0x00007fff230b5f1e -[NSApplication _handleEvent:] + 65'

19 address: 0x7fff22c466af base: 0x7fff22c17000 module name: 'AppKit' symbol info: '19 AppKit 0x00007fff22c466af -[NSApplication run] + 623'

20 address: 0x107f8cd22 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000107f8cd22 Adobe Photoshop 2021 + 50232610'

21 address: 0x107f8efda base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000107f8efda Adobe Photoshop 2021 + 50241498'

22 address: 0x1080b0e0c base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x00000001080b0e0c Adobe Photoshop 2021 + 51428876'

23 address: 0x107b75538 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x0000000107b75538 Adobe Photoshop 2021 + 45942072'

24 address: 0x104fa8809 base: 0x104fa5000 module name: 'Adobe Photoshop 2021' symbol info: '24 Adobe Photoshop 2021 0x0000000104fa8809 Adobe Photoshop 2021 + 14345'

25 address: 0x7fff2035a621 base: 0x7fff20345000 module name: 'libdyld.dylib' symbol info: '25 libdyld.dylib 0x00007fff2035a621 start + 1'

26 address: 0x1 module name: '<unknown module>' symbol info: '26 ??? 0x0000000000000001 0x0 + 1'

P

Pierre5C4F

Participant

Hello, since today I can't open a file or even close PS. I used a previous version (from 22.3 to 22.2), it's the same problem and this problem happen today, the update was earlier. I desinstall and install again, still the same.

Photoshop Error information
Code: -1
Text: en raison d'une erreur du programme
Message: Impossible d'effectuer cette opération en raison d'une erreur du programme.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF61FFA1B56 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
1 address: 0x00007FF61E71ED30 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
2 address: 0x00007FF61E71E2A9 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
3 address: 0x00007FF61DCF36C4 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
4 address: 0x00007FF61DCF3321 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
5 address: 0x00007FF61DCF3521 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
6 address: 0x00007FF61DCF3341 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
7 address: 0x00007FF61DCFD21D base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
8 address: 0x00007FF61E7606EE base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
9 address: 0x00007FF61E762CF1 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
10 address: 0x00007FF61E7627D6 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
11 address: 0x00007FF61E73D189 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
12 address: 0x00007FF61C415346 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
13 address: 0x00007FF61C4153D3 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
14 address: 0x00007FF61C409888 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
15 address: 0x00007FF61C41E6FC base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
16 address: 0x00007FF61C69DC8F base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
17 address: 0x00007FF61C40BF0B base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
18 address: 0x00007FF61C662512 base: 0x00007FF61BFC0000 module name: 'Photoshop.exe'
19 address: 0x00007FF813047C24 base: 0x00007FF813030000 module name: 'KERNEL32.DLL'
20 address: 0x00007FF814A4D721 base: 0x00007FF8149E0000 module name: 'ntdll.dll'

P

Pierre5C4F

Participant

I find the problem, it comes from the photoshop settings,so I need to delet my settings and create them again in photoshop...? Hard work.

A

Anthony6C1A

Participant

When I try to open a new file, I get the error message. This is all the diagnostics plug-in captures on my system. I have completed all of the other fixes mentioned above, and my graphics drivers are new and updated. Photoshop worked perfectly until recent updates, but also locks up when I restored earlier versions now.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

Nothing else shows up on this clipboard copy^

J

jimineycl

Participant

'Could not complete request because of a program error'

Can't cut or paste, ctrl+H shortcut, and the performance tab in preferences won't open.

I installed the diagnostic plugin but when I click simulate error, I get the 'Could not...' error itself.

I re-installed photoshop, no difference.

I have rolled back to the previous version 22.2.0 and this has fixed the problem mostly, though I still get the error when I click on the diagnostic tool.

Jim

D

defaulte89xt9w5ik95

Participant

Photoshop Error information
Code: -1
Text: ponieważ wystąpił błąd programu
Message: Nie można wykonać polecenia, ponieważ wystąpił błąd programu.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF6564D1B56 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
1 address: 0x00007FF654C4ED30 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
2 address: 0x00007FF654C4E2A9 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
3 address: 0x00007FF6542236C4 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
4 address: 0x00007FF654223321 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
5 address: 0x00007FF654223521 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
6 address: 0x00007FF654223341 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
7 address: 0x00007FF65422D21D base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
8 address: 0x00007FF654C906EE base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
9 address: 0x00007FF654C92CF1 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
10 address: 0x00007FF654C927D6 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
11 address: 0x00007FF654C6D189 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
12 address: 0x00007FF652945346 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
13 address: 0x00007FF6529453D3 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
14 address: 0x00007FF652939888 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
15 address: 0x00007FF65294E6FC base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
16 address: 0x00007FF652BCDC8F base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
17 address: 0x00007FF65293BF0B base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
18 address: 0x00007FF652B92512 base: 0x00007FF6524F0000 module name: 'Photoshop.exe'
19 address: 0x00007FFDF7EE7034 base: 0x00007FFDF7ED0000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFDF8C1D241 base: 0x00007FFDF8BD0000 module name: 'ntdll.dll'

D

default6txkrv9fjppe

Participant

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF6D0F51B56 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
1 address: 0x00007FF6CF6CED30 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
2 address: 0x00007FF6CF6CE2A9 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
3 address: 0x00007FF6CECA36C4 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
4 address: 0x00007FF6CECA3321 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
5 address: 0x00007FF6CECA3521 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
6 address: 0x00007FF6CECA3341 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
7 address: 0x00007FF6CECAD21D base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
8 address: 0x00007FF6CF7106EE base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
9 address: 0x00007FF6CF712CF1 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
10 address: 0x00007FF6CF7127D6 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
11 address: 0x00007FF6CF6ED189 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
12 address: 0x00007FF6CD3C5346 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
13 address: 0x00007FF6CD3C53D3 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
14 address: 0x00007FF6CD3B9888 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
15 address: 0x00007FF6CD3CE6FC base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
16 address: 0x00007FF6CD64DC8F base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
17 address: 0x00007FF6CD3BBF0B base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
18 address: 0x00007FF6CD612512 base: 0x00007FF6CCF70000 module name: 'Photoshop.exe'
19 address: 0x00007FFDC7897034 base: 0x00007FFDC7880000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFDC7A62651 base: 0x00007FFDC7A10000 module name: 'ntdll.dll'

T

timc34982237

Participant

I received the same ntdll.dll (last line of stack) error and found that it was being caused by checking the box to "Use Graphics Processor) under PS Edit>Preferences>Performance. I unchecked that box and clicked OK and everything started working.

My Processor: NVIDIA Corporation, GeForce GTX 745/PCIe/SSE2

I really would prefer to use the NVIDIA Processor, but until I find out more about it, I am living with it.

I don't know if it will always fix the problem, but it did for me.

TimC

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded