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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247970 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

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    rainera403
    rainera403
    Participant
    March 8, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x1099a7e3d base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x00000001099a7e79 Adobe Photoshop 2021 + 146632313'
    1 address: 0x1077b9e6e base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x00000001077b9e6e Adobe Photoshop 2021 + 111054446'
    2 address: 0x1077ba0f1 base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x00000001077ba0f1 Adobe Photoshop 2021 + 111055089'
    3 address: 0x107601f93 base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000107601f93 Adobe Photoshop 2021 + 109252499'
    4 address: 0x107601f69 base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000107601f69 Adobe Photoshop 2021 + 109252457'
    5 address: 0x107601f59 base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x0000000107601f59 Adobe Photoshop 2021 + 109252441'
    6 address: 0x107601f49 base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x0000000107601f49 Adobe Photoshop 2021 + 109252425'
    7 address: 0x107601f0d base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x0000000107601f0d Adobe Photoshop 2021 + 109252365'
    8 address: 0x1077b767b base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001077b767b Adobe Photoshop 2021 + 111044219'
    9 address: 0x1077b5395 base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x00000001077b5395 Adobe Photoshop 2021 + 111035285'
    10 address: 0x1077b2cf5 base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x00000001077b2cf5 Adobe Photoshop 2021 + 111025397'
    11 address: 0x10779b568 base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010779b568 Adobe Photoshop 2021 + 110929256'
    12 address: 0x10779b674 base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010779b674 Adobe Photoshop 2021 + 110929524'
    13 address: 0x1076752ce base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x00000001076752ce Adobe Photoshop 2021 + 109724366'
    14 address: 0x13a1aeaa5 base: 0x13a156000 module name: 'Spaces' symbol info: '14 Spaces 0x000000013a1aeaa5 PluginMain + 127797'
    15 address: 0x7fff231f8f1e base: 0x7fff22d5a000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff231f8f1e -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22d896af base: 0x7fff22d5a000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22d896af -[NSApplication run] + 623'
    17 address: 0x107675eb2 base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000107675eb2 Adobe Photoshop 2021 + 109727410'
    18 address: 0x10767815d base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010767815d Adobe Photoshop 2021 + 109736285'
    19 address: 0x10779be4c base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010779be4c Adobe Photoshop 2021 + 110931532'
    20 address: 0x107551ccb base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000107551ccb Adobe Photoshop 2021 + 108530891'
    21 address: 0x100dd4259 base: 0x100dd1000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000100dd4259 Adobe Photoshop 2021 + 12889'
    22 address: 0x7fff2049d621 base: 0x7fff20488000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff2049d621 start + 1'
    23 address: 0x1 module name: '<unknown module>' symbol info: '23 ??? 0x0000000000000001 0x0 + 1'

     

    happie_97
    Community Expert
    happie_97Community Expert
    Community Expert
    March 9, 2021

    Have you tried turning off your graphics processor?

     

    Here is a solution that worked for someone having the same issue. Try this and see if that works. 

    Spartacus 38
    Spartacus 38
    Participating Frequently
    March 9, 2021

    Well I tried that and it seemed to do nothing. I tried unchecking the generate option in the plugins menu. This seemed to make it work, I could open files, work and export them. But I still could not close photoshop without the task manager, and it would seemingly reset those actions, so if have to do them all over again to get it to work.

    H
    Haoyan5C20
    Participant
    March 7, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x00007FF7965F2056 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    1 address: 0x00007FF794DE99C0 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    2 address: 0x00007FF794DE8F19 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    3 address: 0x00007FF7943CB434 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    4 address: 0x00007FF7943CB0C1 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    5 address: 0x00007FF7943CB2C1 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    6 address: 0x00007FF7943CB0E1 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    7 address: 0x00007FF7943D445D base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    8 address: 0x00007FF794E29F7E base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    9 address: 0x00007FF794E2C451 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    10 address: 0x00007FF794E2BF36 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    11 address: 0x00007FF794E06A89 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    12 address: 0x00007FF792AF85F6 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    13 address: 0x00007FF792AF867D base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    14 address: 0x00007FF792AECBD8 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    15 address: 0x00007FF792B0198C base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    16 address: 0x00007FF792D87AEF base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    17 address: 0x00007FF792AEF26B base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    18 address: 0x00007FF792D4C372 base: 0x00007FF78BF40000 module name: 'Photoshop.exe'
    19 address: 0x00007FFBFBE57C24 base: 0x00007FFBFBE40000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFBFDCCD721 base: 0x00007FFBFDC60000 module name: 'ntdll.dll'

     

    S
    sebaxgo
    Participant
    March 6, 2021

    Hello, we are still stuck with this issue. Can you help? any workaround?

     

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x10d7f0e3d base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x000000010d7f0e79 Adobe Photoshop 2021 + 146632313'
    1 address: 0x10b602e6e base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x000000010b602e6e Adobe Photoshop 2021 + 111054446'
    2 address: 0x10b6030f1 base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x000000010b6030f1 Adobe Photoshop 2021 + 111055089'
    3 address: 0x10b44af93 base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x000000010b44af93 Adobe Photoshop 2021 + 109252499'
    4 address: 0x10b44af69 base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x000000010b44af69 Adobe Photoshop 2021 + 109252457'
    5 address: 0x10b44af59 base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010b44af59 Adobe Photoshop 2021 + 109252441'
    6 address: 0x10b44af49 base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010b44af49 Adobe Photoshop 2021 + 109252425'
    7 address: 0x10b44af0d base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010b44af0d Adobe Photoshop 2021 + 109252365'
    8 address: 0x10b60067b base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x000000010b60067b Adobe Photoshop 2021 + 111044219'
    9 address: 0x10b5fe395 base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010b5fe395 Adobe Photoshop 2021 + 111035285'
    10 address: 0x10b5fbcf5 base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x000000010b5fbcf5 Adobe Photoshop 2021 + 111025397'
    11 address: 0x10b5e4568 base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x000000010b5e4568 Adobe Photoshop 2021 + 110929256'
    12 address: 0x10b5e4674 base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010b5e4674 Adobe Photoshop 2021 + 110929524'
    13 address: 0x10b4be2ce base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x000000010b4be2ce Adobe Photoshop 2021 + 109724366'
    14 address: 0x13afc4aa5 base: 0x13af6c000 module name: 'Spaces' symbol info: '14 Spaces 0x000000013afc4aa5 PluginMain + 127797'
    15 address: 0x7fff230ddf1e base: 0x7fff22c3f000 module name: 'AppKit' symbol info: '15 AppKit 0x00007fff230ddf1e -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22c6e6af base: 0x7fff22c3f000 module name: 'AppKit' symbol info: '16 AppKit 0x00007fff22c6e6af -[NSApplication run] + 623'
    17 address: 0x10b4beeb2 base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x000000010b4beeb2 Adobe Photoshop 2021 + 109727410'
    18 address: 0x10b4c115d base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x000000010b4c115d Adobe Photoshop 2021 + 109736285'
    19 address: 0x10b5e4e4c base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x000000010b5e4e4c Adobe Photoshop 2021 + 110931532'
    20 address: 0x10b39accb base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x000000010b39accb Adobe Photoshop 2021 + 108530891'
    21 address: 0x104c1d259 base: 0x104c1a000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000104c1d259 Adobe Photoshop 2021 + 12889'
    22 address: 0x7fff20382621 base: 0x7fff2036d000 module name: 'libdyld.dylib' symbol info: '22 libdyld.dylib 0x00007fff20382621 start + 1'

     

    C
    CJuul
    Participant
    March 4, 2021

    Trying to edit text in an existing file created yesterday. No go.

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x00007FF6F9652056 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    1 address: 0x00007FF6F7E499C0 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    2 address: 0x00007FF6F7E48F19 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    3 address: 0x00007FF6F742B434 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    4 address: 0x00007FF6F742B0C1 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    5 address: 0x00007FF6F742B2C1 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    6 address: 0x00007FF6F742B0E1 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    7 address: 0x00007FF6F743445D base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    8 address: 0x00007FF6F7E89F7E base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    9 address: 0x00007FF6F7E8C451 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    10 address: 0x00007FF6F7E8BF36 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    11 address: 0x00007FF6F7E66A89 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    12 address: 0x00007FF6F5B585F6 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    13 address: 0x00007FF6F5B5867D base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    14 address: 0x00007FF6F5B4CBD8 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    15 address: 0x00007FF6F5B6198C base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    16 address: 0x00007FF6F5DE7AEF base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    17 address: 0x00007FF6F5B4F26B base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    18 address: 0x00007FF6F5DAC372 base: 0x00007FF6EEFA0000 module name: 'Photoshop.exe'
    19 address: 0x00007FF8CDCE7034 base: 0x00007FF8CDCD0000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FF8CE13D241 base: 0x00007FF8CE0F0000 module name: 'ntdll.dll'

     

    michaelb13171894
    michaelb13171894
    Participant
    March 4, 2021
    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x10b520e3d base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010b520e79 Adobe Photoshop 2021 + 146632313'
    1 address: 0x109332e6e base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x0000000109332e6e Adobe Photoshop 2021 + 111054446'
    2 address: 0x1093330f1 base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x00000001093330f1 Adobe Photoshop 2021 + 111055089'
    3 address: 0x10917af93 base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010917af93 Adobe Photoshop 2021 + 109252499'
    4 address: 0x10917af69 base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010917af69 Adobe Photoshop 2021 + 109252457'
    5 address: 0x10917af59 base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010917af59 Adobe Photoshop 2021 + 109252441'
    6 address: 0x10917af49 base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010917af49 Adobe Photoshop 2021 + 109252425'
    7 address: 0x10917af0d base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010917af0d Adobe Photoshop 2021 + 109252365'
    8 address: 0x10933067b base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010933067b Adobe Photoshop 2021 + 111044219'
    9 address: 0x10932e395 base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x000000010932e395 Adobe Photoshop 2021 + 111035285'
    10 address: 0x10932bcf5 base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x000000010932bcf5 Adobe Photoshop 2021 + 111025397'
    11 address: 0x109314568 base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x0000000109314568 Adobe Photoshop 2021 + 110929256'
    12 address: 0x109314674 base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x0000000109314674 Adobe Photoshop 2021 + 110929524'
    13 address: 0x1091ee2ce base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x00000001091ee2ce Adobe Photoshop 2021 + 109724366'
    14 address: 0x15db39aa5 base: 0x15dae1000 module name: 'Spaces' symbol info: '14  Spaces                              0x000000015db39aa5 PluginMain + 127797'
    15 address: 0x7fff23288f1e base: 0x7fff22dea000 module name: 'AppKit' symbol info: '15  AppKit                              0x00007fff23288f1e -[NSApplication _handleEvent:] + 65'
    16 address: 0x7fff22e196af base: 0x7fff22dea000 module name: 'AppKit' symbol info: '16  AppKit                              0x00007fff22e196af -[NSApplication run] + 623'
    17 address: 0x1091eeeb2 base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x00000001091eeeb2 Adobe Photoshop 2021 + 109727410'
    18 address: 0x1091f115d base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x00000001091f115d Adobe Photoshop 2021 + 109736285'
    19 address: 0x109314e4c base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x0000000109314e4c Adobe Photoshop 2021 + 110931532'
    20 address: 0x1090caccb base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x00000001090caccb Adobe Photoshop 2021 + 108530891'
    21 address: 0x10294d259 base: 0x10294a000 module name: 'Adobe Photoshop 2021' symbol info: '21  Adobe Photoshop 2021                0x000000010294d259 Adobe Photoshop 2021 + 12889'
    22 address: 0x7fff2052d621 base: 0x7fff20518000 module name: 'libdyld.dylib' symbol info: '22  libdyld.dylib                       0x00007fff2052d621 start + 1'
    23 address: 0x1 module name: '<unknown module>' symbol info: '23  ???                                 0x0000000000000001 0x0 + 1'
     
    LikeZoWeICT
    LikeZoWeICT
    Participant
    March 4, 2021

    Photoshop Error information
    Code: -1
    Text: vanwege een programmafout
    Message: Kan uw verzoek niet uitvoeren vanwege een programmafout.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x00007FF6146E2056 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    1 address: 0x00007FF612ED99C0 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    2 address: 0x00007FF612ED8F19 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    3 address: 0x00007FF6124BB434 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    4 address: 0x00007FF6124BB0C1 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    5 address: 0x00007FF6124BB2C1 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    6 address: 0x00007FF6124BB0E1 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    7 address: 0x00007FF6124C445D base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    8 address: 0x00007FF612F19F7E base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    9 address: 0x00007FF612F1C451 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    10 address: 0x00007FF612F1BF36 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    11 address: 0x00007FF612EF6A89 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    12 address: 0x00007FF610BE85F6 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    13 address: 0x00007FF610BE867D base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    14 address: 0x00007FF610BDCBD8 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    15 address: 0x00007FF610BF198C base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    16 address: 0x00007FF610E77AEF base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    17 address: 0x00007FF610BDF26B base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    18 address: 0x00007FF610E3C372 base: 0x00007FF60A030000 module name: 'Photoshop.exe'
    19 address: 0x00007FF875427C24 base: 0x00007FF875410000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FF8766ED721 base: 0x00007FF876680000 module name: 'ntdll.dll'

    J
    Josh Wyatt
    Participant
    March 4, 2021

    I'm recieving an error when saving to a NAS drive:

     

    Photoshop Error information
    Code: -20
    Text: because of a program error
    Message: Could not save “STOC_Master Design_210304_Fu...” because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x110036e3d base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x0000000110036e79 Adobe Photoshop 2021 + 146632313'
    1 address: 0x10de48e6e base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x000000010de48e6e Adobe Photoshop 2021 + 111054446'
    2 address: 0x10de49204 base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x000000010de49204 Adobe Photoshop 2021 + 111055364'
    3 address: 0x10ca86136 base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x000000010ca86136 Adobe Photoshop 2021 + 90333494'
    4 address: 0x10b2c0a7d base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x000000010b2c0a7d Adobe Photoshop 2021 + 65407613'
    5 address: 0x10de41cf5 base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x000000010de41cf5 Adobe Photoshop 2021 + 111025397'
    6 address: 0x10de2a568 base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x000000010de2a568 Adobe Photoshop 2021 + 110929256'
    7 address: 0x10de2a674 base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x000000010de2a674 Adobe Photoshop 2021 + 110929524'
    8 address: 0x10dd042ce base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x000000010dd042ce Adobe Photoshop 2021 + 109724366'
    9 address: 0x16377faa5 base: 0x163727000 module name: 'Spaces' symbol info: '9   Spaces                              0x000000016377faa5 PluginMain + 127797'
    10 address: 0x7fff23163f1e base: 0x7fff22cc5000 module name: 'AppKit' symbol info: '10  AppKit                              0x00007fff23163f1e -[NSApplication _handleEvent:] + 65'
    11 address: 0x7fff22cf46af base: 0x7fff22cc5000 module name: 'AppKit' symbol info: '11  AppKit                              0x00007fff22cf46af -[NSApplication run] + 623'
    12 address: 0x10dd04eb2 base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x000000010dd04eb2 Adobe Photoshop 2021 + 109727410'
    13 address: 0x10dd0715d base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x000000010dd0715d Adobe Photoshop 2021 + 109736285'
    14 address: 0x10de2ae4c base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '14  Adobe Photoshop 2021                0x000000010de2ae4c Adobe Photoshop 2021 + 110931532'
    15 address: 0x10dbe0ccb base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '15  Adobe Photoshop 2021                0x000000010dbe0ccb Adobe Photoshop 2021 + 108530891'
    16 address: 0x107463259 base: 0x107460000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x0000000107463259 Adobe Photoshop 2021 + 12889'
    17 address: 0x7fff20408621 base: 0x7fff203f3000 module name: 'libdyld.dylib' symbol info: '17  libdyld.dylib                       0x00007fff20408621 start + 1'
    18 address: 0x1 module name: '<unknown module>' symbol info: '18  ???                                 0x0000000000000001 0x0 + 1'
     
    Lichtrausch Berlin
    Lichtrausch Berlin
    Participant
    March 3, 2021
    Photoshop Error information
    Code: -1
    Text: weil ein Programmfehler aufgetreten ist
    Message: Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist.
    Stack:
    Adobe Photoshop 22.2.0 20210126.b.704 ff889c7
    0 address: 0x10646d740 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '0   Adobe Photoshop 2021                0x000000010646d770 Adobe Photoshop 2021 + 70965104'
    1 address: 0x1048f9d84 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '1   Adobe Photoshop 2021                0x00000001048f9d84 Adobe Photoshop 2021 + 42179972'
    2 address: 0x1048f9fc4 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '2   Adobe Photoshop 2021                0x00000001048f9fc4 Adobe Photoshop 2021 + 42180548'
    3 address: 0x104469e4c base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '3   Adobe Photoshop 2021                0x0000000104469e4c Adobe Photoshop 2021 + 37396044'
    4 address: 0x104469e28 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '4   Adobe Photoshop 2021                0x0000000104469e28 Adobe Photoshop 2021 + 37396008'
    5 address: 0x104469e1c base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '5   Adobe Photoshop 2021                0x0000000104469e1c Adobe Photoshop 2021 + 37395996'
    6 address: 0x104469e10 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '6   Adobe Photoshop 2021                0x0000000104469e10 Adobe Photoshop 2021 + 37395984'
    7 address: 0x104469d8c base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '7   Adobe Photoshop 2021                0x0000000104469d8c Adobe Photoshop 2021 + 37395852'
    8 address: 0x1048f7940 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '8   Adobe Photoshop 2021                0x00000001048f7940 Adobe Photoshop 2021 + 42170688'
    9 address: 0x1048f593c base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '9   Adobe Photoshop 2021                0x00000001048f593c Adobe Photoshop 2021 + 42162492'
    10 address: 0x1048f36e4 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '10  Adobe Photoshop 2021                0x00000001048f36e4 Adobe Photoshop 2021 + 42153700'
    11 address: 0x1048de4a4 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '11  Adobe Photoshop 2021                0x00000001048de4a4 Adobe Photoshop 2021 + 42067108'
    12 address: 0x1048de5cc base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '12  Adobe Photoshop 2021                0x00000001048de5cc Adobe Photoshop 2021 + 42067404'
    13 address: 0x1047e2674 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '13  Adobe Photoshop 2021                0x00000001047e2674 Adobe Photoshop 2021 + 41035380'
    14 address: 0x19bb9246c base: 0x19b6ff000 module name: 'AppKit' symbol info: '14  AppKit                              0x000000019bb9246c -[NSApplication _handleEvent:] + 76'
    15 address: 0x19b731088 base: 0x19b6ff000 module name: 'AppKit' symbol info: '15  AppKit                              0x000000019b731088 -[NSApplication run] + 640'
    16 address: 0x1047e30b0 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '16  Adobe Photoshop 2021                0x00000001047e30b0 Adobe Photoshop 2021 + 41038000'
    17 address: 0x1047e52f8 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '17  Adobe Photoshop 2021                0x00000001047e52f8 Adobe Photoshop 2021 + 41046776'
    via plugin
     
    18 address: 0x1048ded70 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '18  Adobe Photoshop 2021                0x00000001048ded70 Adobe Photoshop 2021 + 42069360'
    19 address: 0x1043c128c base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '19  Adobe Photoshop 2021                0x00000001043c128c Adobe Photoshop 2021 + 36704908'
    20 address: 0x1020c3200 base: 0x1020c0000 module name: 'Adobe Photoshop 2021' symbol info: '20  Adobe Photoshop 2021                0x00000001020c3200 Adobe Photoshop 2021 + 12800'
    21 address: 0x198e89f34 base: 0x198e73000 module name: 'libdyld.dylib' symbol info: '21  libdyld.dylib                       0x0000000198e89f34 start + 4'
     
    C
    CARLOSORTIZ
    Participant
    March 3, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x00007FF718B02056 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    1 address: 0x00007FF7172F99C0 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    2 address: 0x00007FF7172F8F19 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    3 address: 0x00007FF7168DB434 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    4 address: 0x00007FF7168DB0C1 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    5 address: 0x00007FF7168DB2C1 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    6 address: 0x00007FF7168DB0E1 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    7 address: 0x00007FF7168E445D base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    8 address: 0x00007FF717339F7E base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    9 address: 0x00007FF71733C451 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    10 address: 0x00007FF71733BF36 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    11 address: 0x00007FF717316A89 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    12 address: 0x00007FF7150085F6 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    13 address: 0x00007FF71500867D base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    14 address: 0x00007FF714FFCBD8 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    15 address: 0x00007FF71501198C base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    16 address: 0x00007FF715297AEF base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    17 address: 0x00007FF714FFF26B base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    18 address: 0x00007FF71525C372 base: 0x00007FF70E450000 module name: 'Photoshop.exe'
    19 address: 0x00007FFD846E7BD4 base: 0x00007FFD846D0000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFD84E8CE51 base: 0x00007FFD84E20000 module name: 'ntdll.dll'

     

    C
    chelseaq61313910
    Participant
    March 3, 2021

    Hello, I am experiencing a program error with a box that pops up and says "Could not complete your request because of a program error" This happens when I open up Photoshop, try to exit, try to Create New, try to Open a file. Here are my error stacks. I tried turning off generator, and unchecking "Use Graphics Processor", I tried installing and uninstalling Photoshop and even creative Cloud. I've updated my graphics drives as well. 

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
    0 address: 0x00007FF619102056 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    1 address: 0x00007FF6178F99C0 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    2 address: 0x00007FF6178F8F19 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    3 address: 0x00007FF616EDB434 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    4 address: 0x00007FF616EDB0C1 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    5 address: 0x00007FF616EDB2C1 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    6 address: 0x00007FF616EDB0E1 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    7 address: 0x00007FF616EE445D base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    8 address: 0x00007FF617939F7E base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    9 address: 0x00007FF61793C451 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    10 address: 0x00007FF61793BF36 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    11 address: 0x00007FF617916A89 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    12 address: 0x00007FF6156085F6 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    13 address: 0x00007FF61560867D base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    14 address: 0x00007FF6155FCBD8 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    15 address: 0x00007FF61561198C base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    16 address: 0x00007FF615897AEF base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    17 address: 0x00007FF6155FF26B base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    18 address: 0x00007FF61585C372 base: 0x00007FF60EA50000 module name: 'Photoshop.exe'
    19 address: 0x00007FF8001F7C24 base: 0x00007FF8001E0000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FF800DCD721 base: 0x00007FF800D60000 module name: 'ntdll.dll'

     

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