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penderra
penderra
Inspiring
October 22, 2017
Answered

PS 2018 Open Image hangs

  • October 22, 2017
  • 15 replies
  • 11777 views

In the latest version of Photoshop, I can open an image from Bridge into Camera Raw and perform edits as normal. However, if I then click the Open Image button in Camera Raw to open the image in Photoshop, the program hangs. In Task Manager, I can see that the program is running around levels of 28% of CPU. I cannot minimise PS, nor close it. The only way I can get out of it is to cancel the program in Task Manager.

I can open the image through Lightroom into PS.

I never had this problem in any earlier versions of PS.

    This topic has been closed for replies.
    Correct answer penderra

    I have found the solution!

    In Preferences there are two areas where you can disable the GPU. I had previously tried disabling the GPU in the Photoshop preferences, but it had no effect - and I didn't really want to do that because I wanted the benefit of it in Photoshop. You can still leave the GPU enabled in the main Photoshop performance settings.

    Go to Preferences>Camera Raw. At the bottom of that window there is a box headed Performance where you can enable/disable Graphics Processor. Disable it. Problem solved!

    15 replies

    gaexy
    gaexy
    Participant
    July 17, 2019

    Thanks a lot solved same problem for me associated to PhotoShop CC 2019

    Thiago Andrade BR
    Thiago Andrade BR
    Participant
    July 25, 2018

    Terrific solution. Can't thank you enough!

    Vibrant_writer0D4D
    Vibrant_writer0D4D
    Participating Frequently
    June 6, 2018

    Worked for me, thank you!!

    EtiSwinford
    EtiSwinford
    Participant
    June 3, 2018

    Thank you for the addition taking the check mark out of the USE GRAPHICS PROCESSOR in the Camera Raw preference.  This worked for me with PS CC 2018 crashing after editing a RAW file.

    T
    Thistle Initiatives
    Participant
    April 27, 2018

    I am not able to open jpg files, Photoshop just crashes. I also tried turning the graphics card off and that did not work. Nor did using camera raw, I couldn't even open camera raw Photoshop just crashed again. The system I am using is a Dell Optiplex 3010 running Windows 7 Professional.

    S
    sharkfoot
    Inspiring
    April 24, 2018

    I'm having this problem too and the solution of turning off the GPU fro camera raw did not work from me. My machine is an i7-8700k, 32GB PC3000, Samsung 960 Pro SSD, and GTX 1080 ti. It takes about 30 seconds per image to open when I click Open Images in camera raw.

    Annoyingly, I just upgraded from an i7 4790k and 16GB RAM. The images used to open up with 5 second delay on this system. Now it's 30 seconds an a better processor with more memory. Any ideas?

    S
    sharkfoot
    Inspiring
    April 25, 2018

    Turns out this may have been due to a Windows update. My issue is resolved and images are opening up in about 12 second from ACR.

    S
    sharkfoot
    Inspiring
    April 27, 2018

    I was mistaken. It turns out the problem was due to  Acronis True Image 2018 Active Protection. Once I added Photoshop as a trusted app, the problem went away. I ended up having to use Process Explorer to find out what service was tying things up and it seems Acronis was scanning the images.

    I verified the solution by testing with Acronis Active Protection on and off. I've had no problems since I added the exclusion to Acronis and turned active protection back on.

    rgenetaylor
    rgenetaylor
    Participant
    February 6, 2018

    Just signed up of PS 2018 last week and had the same problem as outlined here. After years with CS6, I was hoping for a seamless transition. Oh well. Anyway, thanks "penderra" for the fix.

    F
    franks65735708
    Participant
    February 6, 2018

    Thank you!!!  I have been working on this same problem of PSCC2018 not opening a photo and then locking up the problem for an alt+control+delete to end the task for 3 days with no luck.  YOU have saved the day.  I was trying to do campaign photos for my son and was stuck with Elements 15 just to get something.  Your solution is a miracle.  Many thanks...Frank in Eugene, OR

    Z
    zahidh98603858
    Participant
    February 1, 2018

    thanks

    J
    jo bowman
    Participant
    January 23, 2018

    Worked for me too!  well done and thanks.  Win10 latest version of PS CC 2018, Bridge and Camera Raw as indicated by Creative Cloud app. AMD Radeon HD 5700,

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