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trinhfelix
Participant
November 7, 2019
Question

PS 2020 Saving file freezes and unable to close program

  • November 7, 2019
  • 23 replies
  • 22167 views

Using the latest PS 2020 and while editing something from Lightroom Classic the file will be stuck while saving at any %. Obviously I can't close the file or the program while it's "saving" so I am forced to force close the program losing all my progress on the file.

 

Currently latest Photoshop 2020 and Lightroom Classic on a Macbook Pro 13" 2017.

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    23 replies

    M
    matts74325289
    Participating Frequently
    September 21, 2023

    Adobe! FIX THIS!!!!

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      September 21, 2023

      @matts74325289 are you still running Photoshop 2020?

      M
      matts74325289
      Participating Frequently
      September 21, 2023

      Yes. Because I have found that 2020 is the version that this happens the least in. 

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      September 16, 2021

      Hi all,

       

      We're sorry for save getting stuck issue. Could you please update Photoshop to 22.5.1 version via Adobe Creative Cloud Desktop app and check if that helps to resolve this issue for you? To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

       

      Let us know your feedback.

       

      Thanks,

      Mohit

        J
        Joanne_Charnwood
        Inspiring
        September 29, 2021

        Am on the latest version - still won't save anything! Just hanging at 98%.

          M
          matts74325289
          Participating Frequently
          October 1, 2021

          Same. I'm all updated and stuck on 41%. PLEASE FIX THIS!

          K
          Kyla Curtis
          Participant
          September 14, 2021

          Mine was doing the same thing and I was able to fix it by going to Photoshop -> Preferences -> General and then clicking the "Reset All Warning Dialogs" and "Reset Preferences On Quit" then quiting the application and re-opening it. 

            brandon kakudo
            brandon kakudo
            Participant
            November 12, 2020

            Has there been update yet because mine wont allow me to save either. Luckily I have my backup file but this bad.

            M
            matts74325289
            Participating Frequently
            November 12, 2020

            Nope, they are still ignoring this thread.

             

              M
              matts74325289
              Participating Frequently
              September 23, 2020

              EEERRRRRRRGGG!!!!  Just happened again! Adobe, YOU HAVE GOT TO GET THIS UNDER CONTROL!!! I thought it was a file size issue but that doesn’t look to be the culprit as todays “save” freeze was on a 3 gig file.  I refuse to dumb down and convert my work flow to procreate, but how does Adobe expect us to work anxiety free when we never know when their product is going to shut us down?  It’s like walking out into a lake in 2 feet of water never knowing when the 30’ under water drop off is coming.

                shermoney
                shermoney
                Participant
                September 21, 2020

                Still happening regularly. C'mon Adobe we all pay WAY too much for this type of bs interfering with our work!!! *funny this got flagged for a bad word, which you made work properly NOW DO SOMETHING HELPFUL AND FIX THE PROBLEM!!!!!

                  A
                  art3pb
                  Participant
                  August 25, 2020

                  If PS isn't frozen, but just stuck on saving a file, try to Duplicate the file then save it to an external hard drive. Just worked for me and saved two files.

                    B
                    bob rutan
                    Inspiring
                    September 20, 2020

                    I am having the same issue for 6-8 weeks. Very frustrating. Running Windows 10 Pro on a desktop with 24GB memory, Nvidia GeForce GTX950 graphics card, 8 processors 4K Mhz.Running PS 2020 21.2.3. I have OnOne Raw, but have used PS for so many years I do not want to switch. Hang seems to occur on save or save as. I do use Bridge and open the files in PS from Bridge. Not sure if any of this helps, but I hesitate to reinstall as I have not seen anyone out here that solved the issues doing that. I really hope this is not going unnoticed by Adobe and they fix it soon.

                    M
                    matts74325289
                    Participating Frequently
                    July 4, 2020

                    This has now happened to me twice now resulting in missed deadlines and hours of work lost. Tech support gave me a work around fix but that didn’t fix anything.

                     

                    Im wondering if those of you who have had this problem have Solid State Drives (SSD)? I had absolutely no problems with this prior to installing a SSD in my machine in May. My working files are usually 8-12 gigs and I had no issues with PS 20 until I upgraded.

                      B
                      bob rutan
                      Inspiring
                      September 20, 2020

                      I have been having the same issue and do use SSD drives. However, I have worked for years with PS and SSD and have not had any problems.  It is only in the last 6-8 weeks that this has started with me. Very frustrating and makes me not want to use PS. My only workaround is to turn off my desktop and then restart - losing all work of course.

                      A
                      andycahill85
                      Known Participant
                      June 15, 2020

                      Happened to me twice more today.

                       

                      Can someone recommend a program that does everything that photoshop does, but will actually save my files without destroying them? I'm done with this photoshop. I don't know how much more time I can waste on this nonsense.

                        A
                        andycahill85
                        Known Participant
                        June 12, 2020

                        Redoing more work because this just happened to me again.

                         

                        When will this bug be fixed?

                        D
                        damirg5565193
                        Participating Frequently
                        June 12, 2020

                        I Had this issue before and called support. They figured out the problem was that I was saving my work to external hard disk. Hard disk propperties was set as custom. After the hard disk properties have been changed that my name from computer had all the rights on hard disk read and write I did not have this issue again. All works good!

                        A
                        andycahill85
                        Known Participant
                        June 15, 2020

                        Interesting. This seems like a promising lead, actually, since I do use external drives. I will look into it.

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