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trinhfelix
Participant
November 7, 2019
Question

PS 2020 Saving file freezes and unable to close program

  • November 7, 2019
  • 23 replies
  • 22167 views

Using the latest PS 2020 and while editing something from Lightroom Classic the file will be stuck while saving at any %. Obviously I can't close the file or the program while it's "saving" so I am forced to force close the program losing all my progress on the file.

 

Currently latest Photoshop 2020 and Lightroom Classic on a Macbook Pro 13" 2017.

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    23 replies

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    A
    andycahill85
    Known Participant
    June 10, 2020

    I am currently redoing more work because this happened to me again. When will this problem be fixed so I can stop being afraid of using photoshop?

    B
    Benji Tapilatu
    Participant
    May 31, 2020

    ADOBE I AM MORE THEN DONE WITH THIS (cursing removed) BUG. I'M PAYING A LOT OF MONEY FOR MY PROGRAMS TO WORK. YOU GUYS FIX YOUR (cursing removed) SOFTWARE, I LOST SO MUCH WORK AND EVEN MORE IMPORTANT, TIME. PUTTING ALL THOSE HOURS OF WORK INTO A PROJECT FOR (cursing removed) NOTHING. JUST TO WATCH IT CRASH AT THE VERY END. FIX IT!!!

      M
      mcb1823
      Known Participant
      May 31, 2020

      Call the help desk.  They were able to resolve my issue and I have not had an issue since.  I empathize with your frustration. Call them. 

      A
      andycahill85
      Known Participant
      May 27, 2020

      I have the same issue. All the time. Whenever I am editing an image in photoshop that is also being used by After Effects, if it's a fairly large file, it will predictably hang up at 99% when saving. And then when I am forced to force quit, the file is completely corrupted and destroyed. I usually have to start over, hours of work lost, completely inexcusable. I can't trust this program anymore. I've had weird bugs with many of the adobe 2020 programs.

      A
      andycahill85
      Known Participant
      May 27, 2020

      I just updated my photoshop to the latest version, in case the bug was fixed, and the problem happened twice more in the last hour. Photoshop is unusable if this isn't fixed, I have only so many hours of my life to sink into this. 

      Northern_Teacher
      Northern_Teacher
      Inspiring
      February 11, 2020

      Same problem appeared last night. 4 PS files of around 300Mb. All at 99% saving. Using Photoshop 21.0.3 on Mac OSX Catalina 10.15.3 . And if you force quit it flattens your psd to a single later of interference.

       

      One thing I did notice is that the path is showing for some files in the open recent list, rather than just filename. That jumped out at me. I've also very recently upgraded hard drive from Mac Fusion Drive to full SSD if that makes any difference.

       

      M
      mcb1823
      Known Participant
      January 24, 2020

      I had 3 calls today with Adobe about this issue.  In non-technical terms, the last representative told me that my files coming over from LR to PS 2020 were 16 bit, where in PS 2019 they were automatically converted to 8 bit when I went from LR to PS.  I'm working on a i5 processor which I was told is struggling to keep up with the edits (my files don't have more than 6 layers with 1 being portrait pro). He told me to change the files to 8 bit and see if that would help.  Also they changed my permissions to read+write. Turned off saving in the background. Let's hope this helps when I am editing tomorrow.  A 3 hour task turned into 8 hours today! 

      M
      mcb1823
      Known Participant
      January 25, 2020

      One call today, so fix implemented did not work. Right now solution is to save file as .psd instead of .tif. Computer still froze and I had to restart twice. I BEGGED.the representative to remove PS2020 and reinstall 2019, but she did not. I'm afraid to uninstall and reinstall for fear that i will cause other issues. I hope someone from Adobe is following this thread. 

      M
      mcb1823
      Known Participant
      January 26, 2020

      I gave up. Uninstalled PS2020 and reinstalled PS2019. Hopefully an update will address in the future. 

      G
      gonzalof96380737
      Participant
      January 23, 2020

      I ran the update yesterday and the saving issue persists however I have found a work around as the saving issue seems to only occur when you "save" and that rewrites the original file. If you "save as" to a different folder or the same folder changing the file name the file saves without any issue. Hope it works for you all, it's working perfectly for me.

      randallk64255080
      randallk64255080
      Participating Frequently
      January 23, 2020

      i'll try that method - thanks, gonzalo! 👍

        bcech13
        bcech13
        Participating Frequently
        January 23, 2020

        I noticed a Photoshop update yesterday. Has anyone tried the update? Has the problem been fixed?

        randallk64255080
        randallk64255080
        Participating Frequently
        January 23, 2020

        i downloaded update - reset ps, restarted machine and had no problems on first file - saved my .tif fine - no stall.

        i'm using 2019 in interim until i can fully test without losing work. 

         

        can anyone confirm confirm update solved issue? 👍

         

        thanks...

        bcech13
        bcech13
        Participating Frequently
        January 23, 2020

        I wish the update notes would say specifically what it is supposed to fix. 

          N
          NHPhoto4
          Known Participant
          November 20, 2019

          Same issue with PS 2020. Hangs on 99% when saving PSD files of modest size (600M ish) The progress bar jumps immediately to 99% then just sticks there for ages

          A
          andy_maccoll
          Participating Frequently
          November 26, 2019

          I have the same issue. Exporting from Lightroom to Photoshop. Editing the file and hangs and doesn't save. I've lost valuable project time on this. Please fix Adobe thanks.

          bnoonan
          bnoonan
          Participant
          November 19, 2019

          Same issue. There is definetly something wrong with Photoshop 2020. I cannot save anything and am foreced to close. I've lost all of my work multiple times today. 

            V
            vp23
            Participating Frequently
            November 22, 2019

            Yea it has to be Photoshop because I've tried everything and nothing works. It's really messing up my work.

            L
            leonb67161174
            Participant
            November 17, 2019

            Same Issue. Tried the fix on other forums but nothing has helped

            L
            leonb67161174
            Participant
            November 17, 2019

            I turned on the "legacy compositing" and un-checked the "use graphic processor" in performance preferences. This has successfully worked all day now apart from a few times. On investigating this the preference setting check boxes had reverted so I changed the setting again and Ps worked correctly again. Don't understand why they would revert?

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