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trinhfelix
Participant
November 7, 2019
Question

PS 2020 Saving file freezes and unable to close program

  • November 7, 2019
  • 23 replies
  • 22167 views

Using the latest PS 2020 and while editing something from Lightroom Classic the file will be stuck while saving at any %. Obviously I can't close the file or the program while it's "saving" so I am forced to force close the program losing all my progress on the file.

 

Currently latest Photoshop 2020 and Lightroom Classic on a Macbook Pro 13" 2017.

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    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    November 8, 2019

    Hi there,

     

    We're really sorry for the save issue. Are you facing this issue with all the files or any specific file formats? Could you please turn on the legacy compositing in Photoshop preferences > Performance tab > restart Photoshop and let us know if that helps.

     

    Also, are you facing this issue specifically after the recent update of  Photoshop 21.0?

     

    Thanks,

    Mohit

      T
      trinhfelixAuthor
      Participant
      November 10, 2019

      As far it goes right now, I have only been using DNG files that I have converted in LR. I will give that legacy setting a try on a test image on my Lightroom catalog.

       

      This issue is specifically since updating to PS 21.0.

      Currently I am resorting to the last version 2019 to edit externally of LR for the time being with no noticeable issues. 

      bcech13
      bcech13
      Participating Frequently
      November 7, 2019

      Ok, so I figured out something that works for me. Change your catalog "Save" settings so that it saved every time you exit Lightroom. When photoshop fails, "Force Quit" Ps, and then quit Lr. When it asks to back up your catalog, select "Backup". Now go back into Lr and edit your photo in Ps. It works for at least that photo for me. Sometimes it works for a couple of images, but it will fail eventually and then just backup your catalog again and try it again. So far that works.

      bcech13
      bcech13
      Participating Frequently
      November 7, 2019

      I have the same problem. This is really killing my real estate workflow. Sometimes it will work, but sometimes it crashes at like 98% and then I have to restart my whole computer. I am using a 2019 MacBook pro 13", I downloaded Lr and Ps from the creative cloud app, and I have the most recent update to the app.

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