Hi,I am running photoshop v 27.4 on Windows 11. When I try to use the Remove tool with generative ai on, I get the error “could not complete your request because of a program error”. I’ve tried:Updating GPU driver (NVIDIA studio driver, not game ready) Confirmed GPU compatibility via Help → GPU compatibility (RTX 3070, passes) Set Photoshop to High Performance GPU in Windows 11 graphic settings Scratch disk: 1800GB free RAM allocation 70%/~35GB Reset the remove tool Ran photoshop as an Administrator Set Remove tool to “Most Stable” in preferences No windows event log entries corresponding to the error The UXP log immediately after an error shows “TypeError: Cannot read properties of undefined (reading ‘translateUIString’) “ in the Adjustments panel plugin at the time of the error.I’ve had the tool working on prior versions of Photoshop. I’d appreciate any help with this error. Thanks!

Participant

Question

Remove tool error

Forum|Forum|2 days ago
March 6, 2026
3 replies
33 views

Hi,

I am running photoshop v 27.4 on Windows 11. When I try to use the Remove tool with generative ai on, I get the error “could not complete your request because of a program error”. I’ve tried:

Updating GPU driver (NVIDIA studio driver, not game ready)
Confirmed GPU compatibility via Help → GPU compatibility (RTX 3070, passes)
Set Photoshop to High Performance GPU in Windows 11 graphic settings
Scratch disk: 1800GB free
RAM allocation 70%/~35GB
Reset the remove tool
Ran photoshop as an Administrator
Set Remove tool to “Most Stable” in preferences
No windows event log entries corresponding to the error
The UXP log immediately after an error shows “TypeError: Cannot read properties of undefined (reading ‘translateUIString’) “ in the Adjustments panel plugin at the time of the error.

I’ve had the tool working on prior versions of Photoshop. I’d appreciate any help with this error.

Thanks!

AxelMatt

Community Expert

Moderators, @Mohit Goyal, please merge with the post:

P: PS v27.4 Remove Tool (GenAI: On) is not working and producing artifacts | Adobe DME

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

pattyh95439389Author

Participant

Thank you for the reply! I’ve tried most everything in the thread - it looks like next thing to try is rolling back photoshop to 27.3.1.

pattyh95439389Author

Participant

I believe the only things left in the list to try were reset all my preferences, and downgrade to photoshop 27.3.1. I did both, and am still getting the error.

jrcortez

Known Participant

Good evening!

I've written several times, but it seems that my questions remain unanswered!!

I just want to know when ADOBE will provide a solution to this problem!

I've done everything the “experts” have said in other posts. But nothing has changed!

I don't want to go back to previous versions, I pay for PS and LR and I want everything to work properly!

Thank you for your patience!

Cheers

AxelMatt

Community Expert

@jrcortez I understand your frustration, but as you can read in the linked threads it’s not a bug that generally occur. I don’t see this issue on my machine and @Sameer K can’t also reproduce this. It seems that’s a issue that depending on certain local configurations.

As far as I know Adobe doesn’t have classified this as an error.

@Sameer K What’s about the status about this issue?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

AxelMatt

Community Expert

See here

Photoshop 27.4.0: Object Selection & Remove Tool Completely Broken | Adobe DME

P: PS v27.4 Remove Tool (GenAI: On) is not working and producing artifacts | Adobe DME

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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