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Participant
June 14, 2023
Answered

Save for web "A write permissions error has occurred " after updating Ventura, Photoshop v24.5

  • June 14, 2023
  • 24 replies
  • 26072 views

I just updated my Mac OS to ventura, opened photoshop and tried to keep my workflow... but when I try to Save for web an error message appears "Could not complete this operation. A write permissions error has ocurred". I already reset photoshop preferences, increased memory usage on photoshop preferences, restarted my mac and looked at community threads, but I do not use or have installed Dropbox. 

I also tried to Save for web on my google drive, same error.

Correct answer jonathanc13249985

Hi Cory

 

Thank you for the response. I have solved the problem by removing Microsoft OneDrive from my Macbook. After I completed its removal, the Save for Web functioned perfectly. I

 

Just some further feedback - changed my cloud backup to iCloud and this does not interfere with Save for Web so I am sorted out.

 

To answer your question, I am using PS Desktop 25.1.0.

 

Regards

 

Jon

24 replies

Participating Frequently
November 4, 2025

Currently dealing with this on an end user's device. Have followed all recommended troubleshooting steps in this thread (full disk access, user permissions (user is an admin), checking for missing folders, etc.) User's device is running OneDrive and I'm at my wits end. Please assist.

 

Best

Genius
November 4, 2025

Its not a bug. Adobe doesn't support the use of cloud storage and it causes no end to problems. Try saving to a drive that is not connected to OneDrive.

Participating Frequently
November 4, 2025

Hey!

User has tried saving as a gif (Export as... doesn't make a working gif for whatever reason, sliced or not sliced) to their local desktop to no avail. Even with OneDrive disabled this issue is persisting.

Participant
August 3, 2025

Hey, is there any update on this bug. I have onedrive for work and cannot remove it. Has anything been done to fix it? 

Participant
September 2, 2025

We have an enterprise version of Office 365 and it’s all locked down by IT because it’s the institutional standard. Perhaps you are in the same situation? The way my IT support staff got around it is following the instructions posted above about permissions, but they have to remove OneDrive first...make that change...and then reinstall OneDrive. For some reason, once OneDrive was active you couldn’t properly make that permissions change. See the response by CShubert above: “Go to Apple System Settings/Security and Privacy/Full Disk Access and make sure PS is listed and active.” I hope that helps you!

Participant
June 24, 2025

None of the solutions worked here for me, except I can’t try to remove OneDrive because it’s a work computer and they use the cloud and Office365 as foundational work software and file management. Are there any other things that could work and will Adobe address this?

Participating Frequently
June 24, 2025

I've tried everything as well. For me, the error presents so inconsistently it's hard to pin down a fix. There are days where it happens for like half the day and then all of the sudden out of nowhere, it goes away. It's definitely OneDrive related, and like you, I cannot disable or remove it because it's a work machine. Even if that does solve the problem, that's NOT a fix. Neither is the "preview" hack a fix even though it's a way around the problem. (Doesn't help if you want to save slices, though.)

The last thing I tried was resetting my PS preferences on launch, and it's been okay since then. Not ideal to have to do this every time the bug returns though cuz it will wipe out your preferences. But maybe that'll help.  

 

"With Photoshop closed, press and hold Shift+Command+Option on your keyboard. Open Photoshop the way you normally would while these keys are held down. Before Photoshop opens, a message will display asking if you want to delete the Adobe Photoshop Settings file. This is your Preferences file that we want to reset. Click Yes when you see this. Photoshop will then open with all of your preferences restored to their default settings."

quote

None of the solutions worked here for me, except I can’t try to remove OneDrive because it’s a work computer and they use the cloud and Office365 as foundational work software and file management. Are there any other things that could work and will Adobe address this?


By @defaultyxozydaiard3



Participant
June 4, 2025

Ich möchte ein Gif in Photoshop auf einem Mac exportieren und es erscheint der Fehler

Der Vorgang konnte nicht abgeschlossen werden. Ein Schreibzugriffsfehler ist aufgetreten. Hat jemand eine Lösung für das Problem?

Participant
December 12, 2024

Thanks, but I ended up just doing a complete reinstall on my MacBook Pro and everything is working great

Participant
November 4, 2024

I had the same issue. I got it working by giving both Photoshop and the Creative Cloud App full disk write permssions (Apple System Settings/Privacy & Security/Full Disk Access) and restarting both apps.

Participant
November 19, 2024

I read through all these comments as I am having the same problem with export my .gif (legendy web)\. I trashed one drive

I am not seeing any other solutions

 

Need help ASAP

Thanks

Scott

Kevin Stohlmeyer
Community Expert
Community Expert
November 19, 2024

@scottdsy adjust the metadata settings. Seems to have worked.

Participant
September 19, 2024

Hola , a mi me funcionó desabilitando la "metadata"  - Tienen que quedar en "None".

No hay explicación, pero me funcionó!

Participant
October 30, 2024

Thanks, changing the metadata worked for me. Also, I could use the File/Export/Export as... to save my file. 

Participant
November 17, 2025

Worked for me too, thank you.

Participant
September 16, 2024

I'm having the same issue. I've also have sharedrive installed and was working form it but I needed to rename the file and, after that, I could not export as gif anymore even creating new psds and saving them in the desktop. The only alternative I've got was to preview the file from the save to web window and then save it manually from the browser window. Damn it

Participant
September 9, 2024

I am having the same issue.  My company uses one drive as their cloud service, so uninstalling that will not work.  

Participant
June 16, 2024

I'm having the same issue. None of the solutions given here seems to work.