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Ryke Waltz
Inspiring
June 2, 2026
Answered

The new v 27.7.0 Remove Tool "On Device" feature requires component download, but the latter always fails

  • June 2, 2026
  • 50 replies
  • 1856 views

There’s a new feature for the Remove Tool in PS 27.7.0, which allows for a local AI model that can be used “offline” and doesn’t require credits. It’s described here:

 

 

I meet the hardware and software requirements. Tried downloading this component / addon multiple times since yesterday, in PS and in CC App, but after 30-60 minutes the download always interrupts at 48% and it gives the error message “unable to extract files” and “error: code 127”. CC App lacks the basic function of resumable downloads, it always starts from the beginning. I have 630GB of free space, btw, so that’s not the issue.

 

I did all the AI chat suggestions like deleting the Adobe temp folder contents on my root drive, giving full permissions for the folder, adding an exclusion for the folder in Windows 11 defender - none of that helped.

 

Wasted a full hour in the chat with a human (?) or “human” agent that did not understand what the issue is, giving me completely irrelevant suggestions like “this feature does not exist” or “do you want to download Photoshop?”.

 

Can anyone help? I’m losing my mind here (and my hair)...

      Correct answer davidw81082491

      The download seems to be working now, I’ve installed it on Photoshop and Beta. 

      50 replies

      S
      shayb68441784
      Inspiring
      July 23, 2026

      Can confirm, yes, worked for me also. 7/23/2026

      davidw81082491
      davidw81082491Correct answer
      Inspiring
      July 22, 2026

      The download seems to be working now, I’ve installed it on Photoshop and Beta. 

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      July 20, 2026

      Hi all,

      Thank you for your continued patience. To help our Product team identify the exact root cause, we need the following details:

      These details will help our team perform a more in-depth analysis and move us closer to a resolution. 

      Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
        F
        Francesco277711048b98
        Participating Frequently
        July 21, 2026

        Problem solved for me after the installation of the new version: 27.8

        BrennanWest_Photog
        BrennanWest_Photog
        Participating Frequently
        July 15, 2026

        July 14th, 2026

         

        Failed at 48%. Error code still: 127

         

        I don't have any AV software. Just Windows Defender.

         

        Cleared out AdobeTemp folder and renamed Add-on modules - don't fix issue.

         

        Permissions all opened up. Didn't fix issue.

          F
          Francesco277711048b98
          Participating Frequently
          July 17, 2026

          Same for me

            Anshul_Saini
            Community Manager
            Anshul_SainiCommunity Manager
            Community Manager
            July 14, 2026

            Hi ​@Paul_Gringo,

            Thanks for reporting this. Since the installation consistently gets stuck around 60–70%, could you check whether you have any antivirus, endpoint security, or other protection software running on your system?
             

            If so, please temporarily turn it off (or add Adobe Creative Cloud/Photoshop to the allowlist) and then try downloading the Remove Tool advanced components again.
             

            This type of behavior can sometimes occur if another application is blocking the extraction or installation process.
             

            Please let us know whether that makes any difference. If not, we’ll continue narrowing it down.
             

            Best,

            Anshul Saini

            P
            Paul_Gringo
            Inspiring
            July 14, 2026

            I've already tried turning everything off—it doesn't help. I think we'll just have to wait for new updates. Maybe someone else has figured out how to solve this problem?

            R
            ratcatcher7
            Participant
            July 14, 2026

            Tried many times. Failed each time. Temporarily disabled protection on my ESET antivirus and the download completed in an instant. Not saying this will fix your download issue but it worked for me 😊

              P
              Paul_Gringo
              Inspiring
              July 24, 2026

              That was the first thing I did) It didn't help

              P
              Paul_Gringo
              Inspiring
              July 14, 2026

              Windows 11, the latest versions of all software. The installation gets stuck at about 60–70%. I've tried using Photoshop and CC. I've restarted the computer and reinstalled the software. Please fix this error.

              davidw81082491
              davidw81082491
              Inspiring
              July 11, 2026

              Still won’t install, any updates Adobe people?

                M
                Martin
                Participant
                July 10, 2026

                i had same error!
                Deleted ALL adobe temporary files inicluded CC temp and other temp adobe related files (caches ect).
                I had to close all adobe processes to do it… also i added full controll privileges of adobe.temp to system.
                Local (on device) remove tool is working but….
                ...is working on CPU and RAM instead of GPU and VRAM...
                im on 5090 and i take ages to remove single pixel

                Manu+From+Madrid
                Manu+From+Madrid
                Participant
                July 9, 2026

                Do we have any news?

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