The new v 27.7.0 Remove Tool "On Device" feature requires component download, but the latter always fails

Participating Frequently

the previous thread regarding the Advanced Remove Tool Component has now dissapeared and the link goes 404.

installation error code while trying to download/install Advanced remove Tool Components:

Error Code: 127

Participating Frequently

Yep, they merged my thread with this one

E

E26921995u5de

Participant

Same issue here:
NVIDIA GeForce RTX 4070 Ti SUPER
16061 MB VRAM detected by Photoshop
Photoshop reports insufficient VRAM for on-device Remove Tool processing
GPU Compatibility test passes

Participating Frequently

I just spend around 2 hours with an Adobe Remote Support technician Mohammed and we tried everything under the sun to try and resolve this issue, to no avail. The issue persists. Error Code: 127

the technician said they will follow up with me via email when/if he hears back from his backend team regarding this issue.

Participating Frequently

Thank you for sharing your experience. Please keep us updated.

Participating Frequently

They followed up with a copy/paste stock email with no new ways to try and resolve the issue other than what's been posted here before like

1. deleting all contents on the Adobe temp folder

or

2. renaming add-on folder

The technician and I already tried these methods multiple times with no resolution.

Participating Frequently

Getting the same error - June 20th 2026 on both Photoshop Bets (27.9) and Photoshop 2026 (27.8)

Tried add-on download through both CC Application and directly on Photoshop app. Fails everytime after about 20mins {or ~ 60%) of downloading Ai model contents from Adobe servers.

Error code: 127.

AMD 9950x3d

64GB RAM ddr5

Nvidia RTX 4090 - 24GB VRAM

GPU Driver: 610.47

Anshul_Saini

Community Manager

Hi @Francesco277711048b98,

Thanks for sharing the details. Error 127 generally indicates that the installer is unable to extract or write files during installation.

I can see you’ve already tried many of the common fixes, so let’s try to narrow this down further.

A few questions:

• Are you the administrator of this machine?
• Is this a personal PC or a company-managed device?
• Do you have any antivirus, endpoint protection, or security software installed (Bitdefender, ESET, CrowdStrike, SentinelOne, Defender for Business, etc.)?
• Does the same error occur on a different internet connection (for example, a mobile hotspot)?

One thing I’d like you to test before going deeper is to create a new brand-new local administrator account and test the installation there before running additional cleanup on your main profile:

https://support.microsoft.com/en-us/windows/manage-user-accounts-in-windows-104dc19f-6430-4b49-6a2b-e4dbd1dcdf32

This helps us determine whether the problem is specific to your current Windows profile.

In that case, we can look at a deeper cleanup of the existing profile.

Also, although you’ve already worked with the AdobeTemp folder, could you confirm:

• Does C:\adobeTemp currently exist?
• Do both SYSTEM and Administrators have Full Control permissions on that folder?

The new admin-account test is the most valuable next step here because it quickly tells us whether we’re dealing with a profile-specific issue or something broader.

Best,
Anshul Saini

Participating Frequently

• Are you the administrator of this machine?
-Yes

• Is this a personal PC or a company-managed device?
-Personal

• Do you have any antivirus, endpoint protection, or security software installed (Bitdefender, ESET, CrowdStrike, SentinelOne, Defender for Business, etc.)?
-Just windows defender (i tried to disable defender and firewall during installation but didn't work)

• Does the same error occur on a different internet connection (for example, a mobile hotspot)?
-Yes I tested with my mobile hotspot (after delete adobetemp folder content)

• Does C:\adobeTemp currently exist?
-yes, it exists and i tried to delete all files inside it

• Do both SYSTEM and Administrators have Full Control permissions on that folder?
-yes, they both have, i checked

• One thing I’d like you to test before going deeper is to create a na brand-new local administrator account and test the installation there before running additional cleanup on your main profile:
-I created a new user with the admin role. It was strange because it usually stops at around 49%, sometimes around 60%. This time it stopped at over 90%, but in the end it gave the same error.

D Fosse

Community Expert

This is apparently a work in progress. With an RTX5060 Ti 16GB I should be ready for business.

At first the advanced components didn’t want to install.
Then later they did install, but the “Device” option was still grayed out and unavailable.
Now, after the 27.8 update, it has become active and available - but when I click it, I get a notification that my GPU isn’t supported.

So we’re getting there, slowly 😊

Not a big deal for me, it’s not something I want to use, I just keep tabs on it since there’s a lot of posts about this.

Ged_Traynor

Community Expert

@Francesco277711048b98 your issue may be related to this thread

Participating Frequently

Hello, no the author of that post says “After the the complete reinstallatiom I saw the missing “Remove Tool advanced components” anr installed manually the Photoshop plug-in through the Creative Cloud app. So the issue should not be caused by missing Remove Tool Advanced components.”.

So he has no problem with the installation of “Remove tool advanced components”. But when I try to install that component the createive cloud app gives me the error.