The new v 27.7.0 Remove Tool "On Device" feature requires component download, but the latter always fails

Hi ​@Paul_Gringo,

Thanks for reporting this. Since the installation consistently gets stuck around 60–70%, could you check whether you have any antivirus, endpoint security, or other protection software running on your system?
 

If so, please temporarily turn it off (or add Adobe Creative Cloud/Photoshop to the allowlist) and then try downloading the Remove Tool advanced components again.
 

This type of behavior can sometimes occur if another application is blocking the extraction or installation process.
 

Please let us know whether that makes any difference. If not, we’ll continue narrowing it down.
 

Best,

Anshul Saini

Windows 11, the latest versions of all software. The installation gets stuck at about 60–70%. I've tried using Photoshop and CC. I've restarted the computer and reinstalled the software. Please fix this error.

Still won’t install, any updates Adobe people?

i had same error!
Deleted ALL adobe temporary files inicluded CC temp and other temp adobe related files (caches ect).
I had to close all adobe processes to do it… also i added full controll privileges of adobe.temp to system.
Local (on device) remove tool is working but….
...is working on CPU and RAM instead of GPU and VRAM...
im on 5090 and i take ages to remove single pixel

Do we have any news?

One month later, and there is still no resolution for error 127? Adobe Team? 😖

​@Sere.Citiverse you’re not alone

System:

• Device: ASUS ROG Zephyrus Duo 15 SE (GX551QS)
• CPU: AMD Ryzen 9 5900HX
• RAM: 32GB (12GB+ free during installation)
• OS: Windows 11 Home x64 (Build 26200)
• Photoshop Beta version: 27.7.0.3511
• Adobe installer process: 32-bit

Steps to reproduce:

1. Open Creative Cloud Desktop
2. Navigate to Photoshop Beta → Get Add-ons → Remove tools advanced components 
3. Installation reaches ~49-62% and fails with Exit Code 127
4. Error repeats identically on every attempt regardless of system state

What was tried without success:

• Multiple clean installs of Photoshop Beta and Creative Cloud using Adobe CC Cleaner Tool
• Cleared C:\adobeTemp before each attempt
• Ran Creative Cloud as Administrator
• Increased Windows Virtual Memory (page file) manually
• Set full permissions on all Adobe temp folders
• Disabled all background Adobe processes before installation
• Attempted installation from both Photoshop Beta and standard Photoshop
• An Adobe remote support agent accessed the system and modified AppData folder permissions without resolving the issue

Possible root cause identified from logs: The Adobe installer runs as a 32-bit process. A 32-bit process has a maximum virtual address space of 2GB. After Windows reserves space for kernel, DLLs, and heap, there is no contiguous block of ~1.07GB available — regardless of how much physical RAM is free. This is a design issue in the installer: extracting files of this size requires either chunked extraction or a 64-bit installer process.

Exact error from Summary.htm log (repeats 92 times per attempt):

Failed to allocate buffer for file C:\adobeTemp\ETRxxxx.tmp\34\UltraCafModels\Nano_data_1\unet_128_128_dmd\30983be4-95a8-11f0-8993-b69f465218a5.data.00 of size 1121067432
Failed memory allocation after sleep also
Extraction failed with returnCode=-1

All 4 packages fail identically: Nano_data_1 through Nano_data_4, each requiring a 1,121,067,432 byte contiguous buffer.

Additional finding: By reading the .pimx manifest files extracted from the packages, the correct installation destination was identified as: C:\Users\[user]\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\AddOnModules\sensei_model_cache\inpainting_ai\ultra_caf\

Files were manually extracted using 7-Zip and placed in the correct location, but Photoshop Beta does not recognize manually placed files and continues attempting reinstallation — suggesting the installer also needs to write a completion record that it cannot reach due to the extraction failure.

Request:

1. HELP!

Same issue.

RTX 5090

i9-14900K

64 GB ram

running adobe on a NVMe WD blue sn5000 1tb with 400+gb free space

Had the download fail at 48%, 60% and 92%, seems to fail at 48% the most. Current internet speed is Download Mbps

517.64, Upload Mbps 70.59.

Photoshop Beta v27.9 failed at 64%, 68% and 82%

Error code: 127