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Ryke Waltz
Inspiring
June 2, 2026
Answered

The new v 27.7.0 Remove Tool "On Device" feature requires component download, but the latter always fails

  • June 2, 2026
  • 54 replies
  • 1911 views

There’s a new feature for the Remove Tool in PS 27.7.0, which allows for a local AI model that can be used “offline” and doesn’t require credits. It’s described here:

 

 

I meet the hardware and software requirements. Tried downloading this component / addon multiple times since yesterday, in PS and in CC App, but after 30-60 minutes the download always interrupts at 48% and it gives the error message “unable to extract files” and “error: code 127”. CC App lacks the basic function of resumable downloads, it always starts from the beginning. I have 630GB of free space, btw, so that’s not the issue.

 

I did all the AI chat suggestions like deleting the Adobe temp folder contents on my root drive, giving full permissions for the folder, adding an exclusion for the folder in Windows 11 defender - none of that helped.

 

Wasted a full hour in the chat with a human (?) or “human” agent that did not understand what the issue is, giving me completely irrelevant suggestions like “this feature does not exist” or “do you want to download Photoshop?”.

 

Can anyone help? I’m losing my mind here (and my hair)...

      Correct answer davidw81082491

      The download seems to be working now, I’ve installed it on Photoshop and Beta. 

      54 replies

      rickburress
      rickburress
      Inspiring
      August 21, 2026

      I did the steps you suggested. 

       

      I got an orange dialog box this time:

      “Couldn't download. You are still using cloud

      processing. Please try again.”

      Retry

      rickburress
      rickburress
      Inspiring
      August 20, 2026

      Mine still fails on Mac M3, 128 GB Ram, 2.55 TB available disk space, OS Tahoe 26.0.2 and Photoshop 27.9

      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      August 21, 2026

      Hey, @rickburress. You can try these two things, and let me know how it goes.

      First, update the macOS on your machine to the latest version 26.6.2.

      After this, please ensure there are no stale preferences in your Photoshop. You can go to the location of the preference folder below and rename it to back it up. (https://adobe.ly/3u7u84j)

      This method is more effective compared to the in-app Reset Preferences at quit method. 

       

      macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

      Library > Preferences > Adobe Photoshop [version] Settings

      Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2026 > Rename > Adobe Photoshop 2026.old)

       

      This will give Photoshop a fresh start as a new installation.


      Thanks!
      Sameer K
      (Type '@' and type my name to mention me when you reply)

        rickburress
        rickburress
        Inspiring
        August 20, 2026

        Mine is still failing, though my Mac also meets all the requirements.

        S
        shayb68441784
        Inspiring
        July 23, 2026

        Can confirm, yes, worked for me also. 7/23/2026

        davidw81082491
        davidw81082491Correct answer
        Inspiring
        July 22, 2026

        The download seems to be working now, I’ve installed it on Photoshop and Beta. 

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        July 20, 2026

        Hi all,

        Thank you for your continued patience. To help our Product team identify the exact root cause, we need the following details:

        These details will help our team perform a more in-depth analysis and move us closer to a resolution. 

        Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
          F
          Francesco277711048b98
          Participating Frequently
          July 21, 2026

          Problem solved for me after the installation of the new version: 27.8

          BrennanWest_Photog
          BrennanWest_Photog
          Participating Frequently
          July 15, 2026

          July 14th, 2026

           

          Failed at 48%. Error code still: 127

           

          I don't have any AV software. Just Windows Defender.

           

          Cleared out AdobeTemp folder and renamed Add-on modules - don't fix issue.

           

          Permissions all opened up. Didn't fix issue.

            F
            Francesco277711048b98
            Participating Frequently
            July 17, 2026

            Same for me

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              July 14, 2026

              Hi ​@Paul_Gringo,

              Thanks for reporting this. Since the installation consistently gets stuck around 60–70%, could you check whether you have any antivirus, endpoint security, or other protection software running on your system?
               

              If so, please temporarily turn it off (or add Adobe Creative Cloud/Photoshop to the allowlist) and then try downloading the Remove Tool advanced components again.
               

              This type of behavior can sometimes occur if another application is blocking the extraction or installation process.
               

              Please let us know whether that makes any difference. If not, we’ll continue narrowing it down.
               

              Best,

              Anshul Saini

              P
              Paul_Gringo
              Inspiring
              July 14, 2026

              I've already tried turning everything off—it doesn't help. I think we'll just have to wait for new updates. Maybe someone else has figured out how to solve this problem?

                R
                ratcatcher7
                Participant
                July 14, 2026

                Tried many times. Failed each time. Temporarily disabled protection on my ESET antivirus and the download completed in an instant. Not saying this will fix your download issue but it worked for me 😊

                  P
                  Paul_Gringo
                  Inspiring
                  July 24, 2026

                  That was the first thing I did) It didn't help

                  P
                  Paul_Gringo
                  Inspiring
                  July 14, 2026

                  Windows 11, the latest versions of all software. The installation gets stuck at about 60–70%. I've tried using Photoshop and CC. I've restarted the computer and reinstalled the software. Please fix this error.

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