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E
EsheW
Participant
December 12, 2019
Answered

Unable to create a new file in Photoshop 2020 (21.0.2)

  • December 12, 2019
  • 16 replies
  • 113506 views

Unable to create a new file in Photoshop 2020 (21.0.2 latest update at 12 dec 2019).

When I start Photoshop I get NO home/welcome screen but just a black screen with the file/edit menu.

When I try to open a file from File>Create new nothting happens.

It seems on closer inspection that when I click create new file, the file menu grey's out for a short moment and then returns to it's normal state.

 

What I tried:

- Clear preferences as suggested in another topic (Alt+Shift+Ctrl), nothing happens when I start Photoshop.

- Clear plugins. I do not use plugins but I cleared the folder in which they normally reside just to be sure.

- Clear preferences manually. Started Photoshop again but no improvement, issue is still as stated at the beginning of this post.
- Reinstalled Photoshop. uninstalled, rebooted computer and reinstalled. Same result.
Install has been done on a new computer, 3700X, 32GB ram, GTX1080, and with a fresh windows 10 installation.

 

Note that I also know how running photoshop as administrator could be the issue here but even after playing around with that there is no improvement whatsoever. The issue remains the same.


I'm at a loss what I have missed here but my gut feeling is Adobe dit an oopsie and broke Photoshop.

 

    Correct answer

    Hi

    As a temp workaround try selecting these options in preferences and restarting PS, you won't get the Home Screen but it might enable you to work with Photoshop, I never use the Home Screen, but just tested in Windows 10 with Photoshop 20.0.2 and it's working fine for me

    Deselect "Auto show the Home Screen" and enable "Use Legacy "New Document" Interface"

     

     

     

    16 replies

    Show previous replies
    S
    Stacy C
    Participant
    March 25, 2020

    Thank you so much for posting this.  I didn't even need to restart after clicking your suggestions.  Appreciate it!

    Q
    qaisarimtiaz
    Participant
    February 15, 2020

    If still problem chk this link

    https://community.adobe.com/t5/photoshop/can-t-creat-open-new-file-photoshop-2020/td-p/10842093?page=1

    U
    UltimateSkyxer
    Participant
    February 15, 2020

    Also not helping at all.

    Q
    qaisarimtiaz
    Participant
    February 15, 2020

    chk this link
    https://www.youtube.com/watch?v=HJZxSl5bEuk

    U
    UltimateSkyxer
    Participant
    February 15, 2020

    I have done this in order to avoid the problem/bug.

     

    But why included the 'new' layout when it cant even be use in production?
    making users mad and asking so much about this old bug and no fixes?

    You can prove this point by searching articles in this forum, not to include TomHardware forum and others.

    So Why? Why no Fixes?

    K
    kingpen2
    Participant
    December 29, 2019

    Will this ever be fixed? 

    C
    Cris248310641en8
    Participant
    June 14, 2022

    Unable to create a new file in Photoshop 2022
    Hi ! I just encounter this problem also just yesterday ,This may sound absurd but have you checked the file size while you're creating the new file? the reason for mine not working is instead of 10    00 "PIXELS" , It was in "INCHES" so I guess that explains it... BTW  I tried doing Deselect "Auto show the Home Screen" and enable "Use Legacy "New Document" Interface", Yes it also Worked ! , but I really like the home screen feature since I could see my recent works and I also use cloud documents,.

      C
      cass25360748j5pg
      Participant
      July 23, 2022

      how do you enable use legacy?

       

      normak44655453
      normak44655453
      Participant
      December 17, 2019

      I am having the same problem. I get a black screen with tools etc but can't open a new file can you help me  am using a mac. Catalina and latest version of Photoshop from CS

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      February 5, 2020

      Hi there,

       

      We're really sorry for all the trouble. Check out the following troubleshooting article and try the offered suggestions: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

       

      Let us know if that helps to resolve your issue.

       

      Thanks,

      Mohit

        A
        ausfilm
        Participating Frequently
        April 20, 2020

        This worked to me. Thanks.

         

        Changing the folders name to " ~UXP " worked for me thanks.

        A
        Anonymous
        Correct answer
        December 12, 2019

        Hi

        As a temp workaround try selecting these options in preferences and restarting PS, you won't get the Home Screen but it might enable you to work with Photoshop, I never use the Home Screen, but just tested in Windows 10 with Photoshop 20.0.2 and it's working fine for me

        Deselect "Auto show the Home Screen" and enable "Use Legacy "New Document" Interface"

         

         

         

          E
          EsheWAuthor
          Participant
          December 12, 2019

          Ged, you're the savior of my day!

          Deselect "Auto show the Home Screen" and enable "Use Legacy "New Document" Interface" did do the job and know I'm able to create a new file and get the normal GUI.

           

          Still the normal screen when you first start Photoshop does not show but at least I'm able to get going again!

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