Participant

Answered

Unable to see my images when opening

Forum|Forum|11 months ago
May 3, 2025
2 replies
328 views

I am running on Mac 10.15.7 Catalina and have upgraded to Photoshop 2025 (26..6.0). When I attempt to open an image that I have previously worked on, the image is black. The layers panel is visible but toggling the layers on and off has no effect on the image. How do I resolve this?

macOS

Correct answer Jeff Arola

Many users have reported that resetting the Photoshop preferences corrected the issue:

specifically removing the MachinePrefs.psp in

Macintosh HD/Users/UserName/Library/Preferences/Adobe Photoshop 2025 Settings

https://helpx.adobe.com/photoshop/using/preferences.html

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-2025-v26-6-bug-black-document-wi...

barbara_a7746676

Community Expert

Community Expert

If Jeff's suggestion doesn't fix it, try the Cleaner tool. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Community Expert

Correct answer

Community Expert

Many users have reported that resetting the Photoshop preferences corrected the issue:

specifically removing the MachinePrefs.psp in

Macintosh HD/Users/UserName/Library/Preferences/Adobe Photoshop 2025 Settings

https://helpx.adobe.com/photoshop/using/preferences.html

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-2025-v26-6-bug-black-document-wi...