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Unwanted behavior with pen after using some functionalities

Forum|Forum|8 years ago
March 25, 2018
13 replies
11364 views

Desktop specs:

ASUS Desktop PC G11GB_G11CD Series

Intel Core i7-6700 CPU

NVIDIA GeForce GTX 980 driver version 23.21.13.9124

Windows 10 x64 Version 1709 (16299.334)

Photoshop CC 2018 version 19.1.2

Wacom Intuos 4 tablet - Latest driver version 6.3.29-4

Those were the Windows updates installed since the last time I used Photoshop last Monday:

- Security update for Adobe Flash Player: March 13, 2018

- March 13, 2018—KB4088776 (OS Build 16299.309)

- March 22, 2018—KB4089848 (OS Build 16299.334)

Everything was working fine last Monday (better than ever actually). Now, when I use some functionalities like going back in the history panel, changing the pen size or zooming, I get a strange behavior after. I noticed 2 different behaviors.

Behavior 1: The brush or the eraser stops working for a while (the time varies, some seconds to maybe 30 seconds). When I have this behavior, the scroll bars on the right panel also stops working (brushes, history, etc.). It looks like Photoshop can process the pen click and the drag, but not a sliding/drawing movement.

Behavior 2: The pen (in brush mode) is moving the canvas. It moves the canvas a little and when I stop my movement, it returns it to its original position. When I have this behavior, the move tool is doing a selection instead of a move. It's like Photoshop tools are all messed up.

Changing back and forth the UI to a different workspace (Painting, Essential, etc.) seems to fix the issue, until I use one of the "faulty" function again.

If I use the mouse instead of the pen, I don't have those issues, so it's related to the tablet/pen or Ink. Not to Photoshop in general.

I tried resetting my preferences, resetting the tools, tried different brushes, hard-rebooting the computer. It's all the same. I tried loading without plugin, disabling the use of the graphic card drivers, etc. No fixing. I played around with my tablet settings, but nothing's there. As for Ink settings, there is nothing much I can do there, unless there is some secret hidden setting I don't know about.

When I use my faithful old Photophop CS5, I don't have the issue, so it's not a tablet malfunction.

I also have Photophop CC 2018 on my 2-in-1 HP Spectre with pen (that also has the latest Windows 10 updates and the latest GeForce graphic drivers). I have some of the issues as well. I zoomed in and the pen was locked in move mode. Since the laptop doesn't have a Wacom tablet, we can remove Wacom in the picture. We can also remove the computer itself. We're down to Photoshop, Windows 10 and GeForce.

Laptop specs:

HP Spectre x360 Convertible 15-bl1xx

Intel Core i7-8550U CPU

NVIDIA GeForce MX150 driver version 23.21.13.9124

Windows 10 x64 Version 1709 (16299.334)

Photoshop CC 2018 version 19.1.2

This topic has been closed for replies.

Correct answer PECourtejoie

Hello, you should re-enable windows update, as Microsoft has produced a fix to their previous code that broke painting : Cannot paint with stylus when zoomed in on image | Windows 10

GolfNorth

Participant

Huzzah!

Thank you so much!!!

PECourtejoie

Correct answer

Community Expert

Hello, you should re-enable windows update, as Microsoft has produced a fix to their previous code that broke painting : Cannot paint with stylus when zoomed in on image | Windows 10

shashanks38832753

Participant

Thank you

S

StygmaAuthor

Participating Frequently

OK! There are a few fixes for this:

1- Uninstall KB4089848 like I've said earlier

2- Install the Insider version (the official answer from Adobe): Cannot paint with stylus when zoomed in on image | Windows 10

3- The registry option provided by perlap37966506 : Re: Unwanted behavior with pen after using some functionalities

4- For Wacom users: In the Wacom property, set the tip of the pen to "Right clic" instead of "Clic". It will work with Photoshop but it might cause problems in other softwares.

M

marisam14773183

Participant

Hi, Im still getting the issues despite going back and forth uninstalling the Windows update (KB4089848) but it seems theres been a further Windows update since and now I cant use Photoshop AGAIN and it is driving me mad. I cant get work done. Adobe - are you coming up with a fix for the new version of Windows?? I cant keep preventing my PC from updating because surely that's going to cause more issues in the long run? Please help!

P

perlap59601584

Participant

I was having the same issue after update :

April 10, 2018—KB4093112

After losing about 3 hours of my life I found this on the Microsoft website.
Hope it works for you as well:

After applying KB4093112, some users may experience unexpected panning or scrolling in certain apps while using the pen.

You can resolve this issue using the following steps:

From Start, search for cmd
Right-click Command Prompt in the search results, and choose Run as administrator
At the command prompt, type or copy/paste:
reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Pen /v LegacyPenInteractionModel /t REG_DWORD /d 1 /f
Press Enter

After the command executes, the issue with panning and scrolling should be resolved.

Microsoft is working on a resolution and will provide an update in an upcoming release.

Link:https://support.microsoft.com/en-ca/help/4093112/windows-10-update-kb4093112

Albert_Dong

Participant

perlap37966506: THANK YOU SO MUCH! I was literally searching for an answer to this problem for almost 6 months now, and I just started using flash again after temporarily stopping due to this problem. I spent probably around 5 hours today searching around for ways to solve this issue, and after seeing this response, I can truly say that it does work. THANK YOU!!

dbars12084

Participant

I just uninstalled the latest update to windows 10 version (KB4089848) and bam, back to working perfectly. It fixed the errors. Hopefully Windows fixes this issue

dbars12084

Participant

I solely use my Wacom mobile studio pro tablet, how do I go and revert back from the windows update to get my styles working proper again? When I zoom into the document, rather than painting a line, it moves the canvas instead. I need to fix this for work. Please help me.

M

mmmisHmasH

Participant

- just when I managed to delete old windows cache

- right when I have the motivation to do something

- and that something is for artclass...

... annoying as hell... are not the right words...

f-n win ink

Trevor.Dennis

Community Expert

mmmisHmasH wrote
f-n win ink

Are you saying that you know this is related to the Windows Ink API? That's interesting, and might explain why I have not had the issue as I use WinTab. If that is the case, then people don't need to roll back Windows. They can use the WinTab script and uncheck Windows Ink in Wacom Preferences.

Turn off Windows Ink

And enable WinTab. Note this thread dates back to CC2014, and you need to change the folder accordingly.

Re: Windows Ink and Photoshop 2014

If anyone finds this fixes things for them please let us know.

dbars12084

Participant

I have mobile studio pro, it has a different setup in the Wacom preferences than the intuos.

A

adrian09

Participant

I too have been having the same issue with Photoshop using my Wacom mobile studio pro. It's really annoying and I hope this issue gets resolved soon. In the mean time I've been able to at least transfer all my digital art into other programs successfully and I'm having no issues with using my pen's functionality then.

S

StygmaAuthor

Participating Frequently

I confirm that uninstalling the KB4089848 update seems to fix the issues. That's what I've done on the laptop.

https://support.microsoft.com/en-ca/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo