Unwanted behavior with pen after using some functionalities

Forum|Forum|8 years ago
March 25, 2018
13 replies
11364 views

Desktop specs:

ASUS Desktop PC G11GB_G11CD Series

Intel Core i7-6700 CPU

NVIDIA GeForce GTX 980 driver version 23.21.13.9124

Windows 10 x64 Version 1709 (16299.334)

Photoshop CC 2018 version 19.1.2

Wacom Intuos 4 tablet - Latest driver version 6.3.29-4

Those were the Windows updates installed since the last time I used Photoshop last Monday:

- Security update for Adobe Flash Player: March 13, 2018

- March 13, 2018—KB4088776 (OS Build 16299.309)

- March 22, 2018—KB4089848 (OS Build 16299.334)

Everything was working fine last Monday (better than ever actually). Now, when I use some functionalities like going back in the history panel, changing the pen size or zooming, I get a strange behavior after. I noticed 2 different behaviors.

Behavior 1: The brush or the eraser stops working for a while (the time varies, some seconds to maybe 30 seconds). When I have this behavior, the scroll bars on the right panel also stops working (brushes, history, etc.). It looks like Photoshop can process the pen click and the drag, but not a sliding/drawing movement.

Behavior 2: The pen (in brush mode) is moving the canvas. It moves the canvas a little and when I stop my movement, it returns it to its original position. When I have this behavior, the move tool is doing a selection instead of a move. It's like Photoshop tools are all messed up.

Changing back and forth the UI to a different workspace (Painting, Essential, etc.) seems to fix the issue, until I use one of the "faulty" function again.

If I use the mouse instead of the pen, I don't have those issues, so it's related to the tablet/pen or Ink. Not to Photoshop in general.

I tried resetting my preferences, resetting the tools, tried different brushes, hard-rebooting the computer. It's all the same. I tried loading without plugin, disabling the use of the graphic card drivers, etc. No fixing. I played around with my tablet settings, but nothing's there. As for Ink settings, there is nothing much I can do there, unless there is some secret hidden setting I don't know about.

When I use my faithful old Photophop CS5, I don't have the issue, so it's not a tablet malfunction.

I also have Photophop CC 2018 on my 2-in-1 HP Spectre with pen (that also has the latest Windows 10 updates and the latest GeForce graphic drivers). I have some of the issues as well. I zoomed in and the pen was locked in move mode. Since the laptop doesn't have a Wacom tablet, we can remove Wacom in the picture. We can also remove the computer itself. We're down to Photoshop, Windows 10 and GeForce.

Laptop specs:

HP Spectre x360 Convertible 15-bl1xx

Intel Core i7-8550U CPU

NVIDIA GeForce MX150 driver version 23.21.13.9124

Windows 10 x64 Version 1709 (16299.334)

Photoshop CC 2018 version 19.1.2

This topic has been closed for replies.

Correct answer PECourtejoie

Hello, you should re-enable windows update, as Microsoft has produced a fix to their previous code that broke painting : Cannot paint with stylus when zoomed in on image | Windows 10

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elyssaal

Participant

I had the same issue and it was driving me absolutely nuts until I read through one of these forums and someone linked to this article. I realize the problem is different but the solution to that problem fixed my problem for me. Good luck!

caring_contributorB833

Participant

I have same issue. Uninstalling recent Windows Update KB4089848 helps. Unfortunately I have to block windows update function for this to work. I am using Microsoft Surface Pro 2017 with two pens. Both of them have this issue in Adobe Photoshop after recent Windows update. Trying to draw but instead the pen is moving the canvas and side button works as left mouse button (but in other apps it works as right one). !